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The Westin Puntacana Resort & Club

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La Altagracia, Punta Cana, Dominican Republic
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1 room 1 guest
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The Westin Puntacana Resort & Club
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479 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Chicago, Illinois, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

On the positive side, great pool and great view. The staff is also very friendly. However, the hotel food is not very good (and I'm being kind here) whether you're ordering the most expensive steak on the menu or trying to get your over-easy eggs cooked properly and not burned. The same holds true of "the best" restaurants in the... More 

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Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our trip was booked on a whim and at the last minute (a week ahead of time) and we wanted sun, tropical waters and an escape from everyday life. Did this suffice? Absolutely. Was it much more than that? No, not really. Am I bummed at all? Nope! It appears the Westin is part of a large compound that is... More 

Was this review helpful? Yes 1
Tangiers
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Everything looked amazing on paper, but we soon you get here, the reality hits. The rooms smell terrible. They had to switch us 3 time before they can find a room with no cigarette or "old furniture smell". The location is really nice but the hotel itself need new management. They wanted to charge us $120 for a 20 minute... More 

Was this review helpful? Yes 2
New York City, New York
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

this hotel it's total opposite of an all inclusive resort,the facilities are new (1 1/2) years and it's keep in top shape it's part of the punta cana group that means you can enjoy all the facilities through out the complex (restaurants,different beaches,golf,marina etc.)they provide a shuttle service inside the complex that runs nonstop and it's reliable. The housekeeping and... More 

Was this review helpful? Yes 1
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a surprise trip for my husband..wonderful time in Punta Cana as a SPG gold member.. automatic upgrade. .rooms in the 3rd floor give u a better view of the ocean and resort. Beautiful place. They even surprised my husband and I a birthday cake compliments of Westin. They go above and beyond. The manager was very helpful in... More 

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Guatemala City, Guatemala
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This place is breath taking. I've kind of been living here since April (staying for one month periods and go back for a couple of weeks). The best way to describe it would be INCREDIBLE, it has an amazing view of the Caribbean ocean, the beach is beautiful, they have the most outstanding staff and the beds are so comfortable.... More 

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Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Chorro68, It is more than a pleasure to read that you found the right place to relax that you deserved. Thank you for taking the time to share your great and relaxing experience in our property. We will be more than glad to have you back. See you soon.!! More 

South Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wish I could say I loved it, but I didn't. I found the staff to be quite unfriendly, not helpful and at times just straight out rude and unprofessional. NOTE: The beach is filled w/ seaweed so we were not able to go in, which means we were limited to the pool area- and DOES NOT have a swim... More 

Was this review helpful? Yes
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear clothian2, We are sorry that you did not seem to be so impressed by your stay looking at the score you gave us, we wish we would have done a better job of impressing you. We are taking notes about all the points that you describe in this feedback, so we can guarantee our guests a the best experience... More 

Rep.dom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We spent a wonderful weekend at this hotel. The staff is very helpful and willing to please the guests. From reception to each of the waiters in restaurants. the food was very good . Suggestions should include a fridge in the rooms and not charge the wifi. definitely a gem of a hotel

Was this review helpful? Yes
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Dominicana72, Is a pleasure to read this excellent review about your last stay in our property, thank you for taking the time to share it in TripAdvisor. Regarding your suggestions we are taking notes to develop the best way to give our guests memorable stays. Hope to have you back soon. Regards. More 

Miami, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a one week stay at the Westin in Punta Cana and it was fabulous. The resort is new and beautiful. The staff is professional and friendly and made us feel like family. We took the shuttle to the Village every night and ate at great restaurants. I highly recommend.

Was this review helpful? Yes 2
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Workingdogcpa, We are more than glad to know that your stay with us was amazing. Thank you for taking the time to share this great review, and for recognizing the quality of service of our employees. Will be a real pleasure to have you back soon. Regards. More 

Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent one night ins the hotel last week and we really loved out stay. The hotel is beautiful....very well designed by Westin. the beach is incredible and the pool area is as well. We had dinner in the restaurant the one night (happened to be dominican night) and and the food was excellent. The Westin has a shuttle that... More 

Was this review helpful? Yes 2
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear fryguy89, Thank you for taking the time to share your memorable experience in our hotel. We are glad to know that even when was a one night stay you had the chance to enjoy one of the best places in property, the ecological reserve, and taste our delicious food. Hope you have the chance to come back and enjoy... More 

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