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Sirenis Punta Cana Resort Casino & Aquagames

Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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1 room 1 adult
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Sirenis Punta Cana Resort Casino & Aquagames
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6,002 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Braintree, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

in 2014 we visited this hotel for 3 weeks and had but one complaint,when we wanted washing done it took far too long i am happy to say this has been rectified on this visit.We had a wonderful relaxing stay in a bronze room and have nothing to complain about although the food in the general restaurants could have been... More 

Helpful?
Thank Steven B
Aquagames, Assistant manager at Sirenis Punta Cana Resort Casino & Aquagames at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Steven B, I’m very glad to see you enjoyed your stay with us and I’m happy to see you took the time to share your comments. I will definitely pass on your reviews to our staff, they always like to see their hard work pays off. Please don’t hesitate to contact me at assistantmngr.dr@sirenishotels.com for anything you might need... More 

Bridgewater, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Beach.....long and beautiful....not a beach for snorkelling though. Grounds are well groomed and very beautiful. Staff...very friendly and helpful.....👍 to our beautiful beach bar server (Lo Playa) Marileydi.....always smiling and pleasant....kept our drinks filled....🤗. Special mention to a nice young man we meet, Jason, who works as a assistant concierge in the members club....so very helpful and pleasant....he has a... More 

Helpful?
1 Thank dragonfligal
Aquagames, Assistant manager at Sirenis Punta Cana Resort Casino & Aquagames at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello dragonfligal, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I will leave you my e-mail assistantmngr.dr@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and ensuring you... More 

Thunder Bay, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It will this will be the 4th time we have traveled to the Dominican and I was extremely disappointed with this resort. Upon check they gave us a "Junior Suite" on the Tropical side and when we booked I had booked on the Cocotal side. The "Junior Suite" was disgusting, full of mold, old dated furniture, extremely dirty, etc. Within... More 

Helpful?
6 Thank JoAnne B
Aquagames, Assistant manager at Sirenis Punta Cana Resort Casino & Aquagames at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello JoAnne B, Thank you very much for sharing your comments with us. I have to say we take very seriously every comment from our customers since it helps us in improving the services we offer. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to... More 

Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall we had a very good experience. It's an older resort so don't expect luxury. We traveled with 2 families so 4 adults and 5 children ages 2 to 13 and everybody had a blast. Weather you like it or not if you want a little extra attention expect to tip. Not impressive - Any service outside of all inclusive... More 

Helpful?
4 Thank hkhachikian
Aquagames, Assistant manager at Sirenis Punta Cana Resort Casino & Aquagames at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi hkhachikian, First of all I have to thank you for your review. Overall I can definitely see you had a great holiday with us. I will leave you my e-mail assistantmngr.dr@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and ensuring you spend another great vacation with our Sirenis Team!... More 

New Holstein, Wisconsin, United States
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel with Apple Vacations and I was a little uneasy as I've never booked a vacation with them. Well it turned out so well. We arrived and from the moment of our arrival everything fell into place. We met with the concierge Josue Antonio Santos; he treated us so good from the time we arrived until we... More 

Helpful?
2 Thank LouBelle59
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW via mobile

I am a member of Sirenis and each time I go i am treated like a princes !!! The rooms have always been Spick and span and cleaned on a daily basis .. I would leave a list of what I wanted i received it without have to recall gain !!! The band with singers Deily Dotel and the female... More 

Helpful?
1 Thank A TripAdvisor Member
Tooele, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was my first trip to anywhere, and I have never felt more like a queen in my life! The moment you walked into the Resort, they were there for all of us! Our concierge Josue Antonio Santos, amazing and friendly, always made you smile or if you had a problem went out of his way to help. What can... More 

Helpful?
1 Thank Diane P
Waterford
1 review
2 of 5 stars Reviewed 6 days ago NEW

the grounds and beach were great but, the food in the buffets not so good food was cold The japanense resturant excellent . mexican not good the wine was terrible that was free, I went with a friend booked two queens but when we got ther only one king which they told us every room was booked gave us cot... More 

Helpful?
Thank Charmaine K
Leeds, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this resort 14th January 2016 for 2 weeks, we have stayed here before 7 years previous. The resort is lovely and the water park is beautiful, very pretty and scenic and great for all ages. Beautiful toddler play pools and fantastic swimming pool with waterfalls over rockery, all inclusive buffet restaurant and bar and superb changing rooms.resort... More 

Helpful?
2 Thank Lisa F
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned home from an amazing 2-week stay at Sirenis Tropical Suites, January 15 to January 29. Like many other reviews, we were a little worried after booking because of the negative reviews that were being posted, I can honestly say I have no idea how anyone cannot have a great time here. Upon our arrival, we were greeted... More 

Helpful?
2 Thank canuckED66
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