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Sirenis Punta Cana Resort Casino & Aquagames

3.5 of 5 Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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Sirenis Punta Cana Resort Casino & Aquagames
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Sirenis Punta Cana Resort Casino & Aquagames
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4,313 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't bother. Stayed 14 days. Food sucked. Same everyday. Aqua park was good for two days. But kids got bored. Not enough activities. Market people way too pushy. Making deals with little kids and demanding parents pay. Room not good quality beds hard as rocks. Wait times for food way too long. Don't go find somewhere else!! Too many Europeans... More 

Was this review helpful? Yes 3
Aquagames, Manager Asistant at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Tara Helen, Thank you for sharing your comments about Sirenis Hotels & Resorts Punta Cana. We are pleased to know you enjoyed our location; however we would like to extend an apology for any inconveniences you experienced as well. Feedback from our clients helps us a lot and allows us to know better our customer needs in deep. Thank... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by saying that my financee and I planned a 6 night trip to Punta Cana, only 2 of which were at Sirenis (the other 4 were at Breathless, another slightly more expensive resort nearby), so the experience that I will write about was limited to the short time that we stayed at Sirenis. Considering this short time,... More 

Was this review helpful? Yes 3
Aquagames, Manager Assistant at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Josh L, Thank you for reviewing Sirenis Hotels & Resort. We appreciate all of our guests' feedback. We appreciate you sharing your feedback, as it helps in making improvements to our resort to make the experience even better for all. Thank you for visiting us and look we look forward to welcoming you back the next time you're in... More 

1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Currently am in Sirenis Tropical, food is good, grounds are clean, lots of place at the beach and pool, never short on chairs. Only thing is that there is a lot of people not following. They do not care for rules and Sirenis security do not enforce the rules. Ex at the show there is no smoking signs everywhere ,... More 

Was this review helpful? Yes 8
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Drtraveller2014, Thank you very much to have taken the time to share your feedback with us and I’m glad to see you enjoyed your holiday in general. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Please don’t hesitate to write me if you want to... More 

New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I purchased what I thought would be 4 nights at a 4 star hotel. I didn't even stay one night here it was so horrible. It's far from the airport, nearly 1 hour, which isn't terrible because I just wanted to relax on the beach and by the pool. I never made it to either. When I arrived, there was... More 

Was this review helpful? Yes 3
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi bcopher, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com if you want... More 

lancashire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our second visit to the Sirenis after getting married here in 2010 (which was wonderful!) I had been keeping track of reviews as wanting to revisit and noticed them going downhill so decided to visit sooner rather than later. We stayed for 2 weeks from 24 November. Upon check in, we were allocated room T104 which is a... More 

Was this review helpful? Yes 4
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi craireypants, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed the pool, the grounds, the “A la carte” restaurants and the great service you received from Abel. As per your other comments, they will help us improve the quality of the services we offer. Don’t hesitate to contact me... More 

canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went with 4 friends, all of us very disappointed. Was locked out of my room 3 times, had our towels changed once in 12 days. The buffet breakfast,lunch, and dinner were the same every day and everything was so overcooked and sat under the heatlamps for way too long. Maids kept walking into our rooms when we had "do not... More 

Was this review helpful? Yes 3
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Blindsided009, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. I leave you my e-mail assistantmngr.dr@sirenishotels.com if you want to contact... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We've stayed in this hotel resort for 7 nights, it is a very nice hotel, the staff it is very pleasant always ready to help regarding everything in specially Lissandro from the swimming pool bar :) we spent a lot of time there :) Also the food was good , we had some surprises in our room almost every day,... More 

Was this review helpful? Yes 1
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Oana T, Thank you for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I will definitely pass on you great comments to the employees mentioned. I will leave you... More 

toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We found the resort and amenities to be average. The service was very good when there was a problem and it was rectified immediately. I personally found the food at the Buffet to be very good. The French and Italian a la carte restaurants were my favourites. The local vendors were very aggressive which made it difficult to stop and... More 

Was this review helpful? Yes 2
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi bongobaby, Thank you very much for sharing your comments with us. I have to say we take very seriously every comment from our customers since it helps us in improving the services we offer. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to our... More 

London
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Myself and my friend stayed in the resort between the 7/11/14 – 21/11/14 and we so worried about what previous people had said about the hotel on trip advisor but upon arrival we were pleasantly surprised. The resort is huge and there must be over a thousand rooms in the resort. Our room was great, two double beds, toilet and... More 

Was this review helpful? Yes 3
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi LondonExplorer81, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely holiday at our resort. As per your feedback, I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. Please contact me at... More 

Suffolk, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed, with my fiancé at the Sirenis resort from 14/11/14 to 28/11/14. We booked his holiday before reading any of the reviews on here and after reading some of the negative reviews, we were quite skeptical and were not expecting too much... however; On arrival we were met at check in by a lovely young lady called (I forget... More 

Was this review helpful? Yes 1
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Hayley P, Thank you for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation to... More 

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Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#32 Casino Hotel in Punta Cana
#43 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#49 Spa Hotel in Punta Cana
#58 Top resorts Hotel in Punta Cana
#61 On the Beach Hotel in Punta Cana

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