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Sirenis Punta Cana Resort Casino & Aquagames

Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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Sirenis Punta Cana Resort Casino & Aquagames
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Sirenis Punta Cana Resort Casino & Aquagames
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4,969 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
See the most recent reviews
newfoundland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this resort form April 7 -16 , 2015. I will say that our room was not to bad for an older hotel. CJ104 although the bathtub needed to be replaced and the toilet did not flush well. The buffets at this resort were horrible. The line ups were long and people continually butted in line, making your wait... More 

Was this review helpful? Yes 2
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear frozennewfie! Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to give me more details about your experience during your stay at infodominicana@sirenishotels.com or if you decide... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The place is physically wonderful, most employees are very charming and smiling. The food for dinner is mostly poor and the option theme dinners are no good. DANGER The place offers timeshare and the 'concierge' in charge of reserving dinners is aiming at selling timeshare and it is almost impossible to get him to understand NO after you smiled to... More 

Was this review helpful? Yes 2
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Charles P! We thank you very much for your review from our last holiday at our resort. We will make sure all your comments are taken into consideration in order to improve our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you want to discuss these issues in more details. If you come back to Punta Cana... More 

Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The entertainment staff on the "animation super" team are awesome! They run lots of fun games/events/activities all day/night that keep you having fun and meeting lots of other people at the resort. Manuel, Alvin, and Mario in particular were great; they get to know you by name and get you involved and having fun. The premium upgrade would have been... More 

Was this review helpful? Yes 1
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Melissa5656! Thanks for taking the time to share your comments with us. I’m happy to hear you encountered everything you needed here at our Resort, and that you loved our animation team. I invite you to contact me at infodominicana@sirenishotels.com when you are planning you next vacation to our resort so I can ensure you and your family spend... More 

Lower Sackville, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Oh joy. Only 4 hours wait to be checked in and they wanted us to leave our luggage in the middle of the reception area. Now a days any unattended bag anywhere should be a concern to a traveler. Room was okay but had a musty smell with the maid doing the bare minimum. I go to metal detect and... More 

Was this review helpful? Yes 2
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Sarkany2015! Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to our resort.... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 1 week ago NEW

It was our 9th time coming back to Dominican Republic.Every time we stayed in different hotels,but this time was very disappointing.The hotel is more than 40 years old and that how it looked,nothing done,rooms are terrible,furniture,fridge not even working,somebody's hair left in the shower,pillows-no words,bath tub was cloged all the time while you shower.Too bad I can not post pictures... More 

Was this review helpful? Yes
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear daila2015! Thank you very much for sharing your comments with us. I have to say we take very seriously every comment from our customers since it helps us in improving the services we offer Please don’t hesitate to write me at infodominicana@sirenishotels.com if you would like to discuss further or if you ever decide to come back to our... More 

Lower West Pubnico, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Traveled April 10 to April 25.Beautiful resort, grounds well kept. Service at bars and buffets excellent.Kudos to our waitress Yenny, greeted us every morning with a bright smile and a kiss. Beach is very good. Great for walking. Only disappointment maid service. Short sheeted and very minimal done to room.Last day no water left in room. Sort of felt we... More 

Was this review helpful? Yes
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Jackie D! Wow, thanks for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off I’m at your disposition for anything you might need. Please don’t hesitate to contact me at... More 

Denver, Colorado
2 reviews
3 of 5 stars Reviewed 1 week ago

I truly believe overall this hotel was a decent place to stay. We stayed here on a girls trip and I feel like this place is meant more for family's. We booked our stay through CheapCarribean.com and we got a middle class experience. We were not allowed top shelf liquors and after about 2 days of drinking the other alcohol... More 

Was this review helpful? Yes
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Ashley B! Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you would like to discuss further or if you ever decide to come back to our... More 

Longmeadow, Massachusetts
2 reviews
3 of 5 stars Reviewed 1 week ago

PROS - Really friendly staff. Abel, Customer Relation Manager was great. He took care of all restaurant reservations and housekeeping requests. Location was great, we ended up in building K, which is the closest to the beach, pools and buffet. Food in buffets is typical to any resort food. Property is well maintained and clean. CONS - 1) Rooms definitely... More 

Was this review helpful? Yes
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Vladimir L! First of all I have to thank you for taking the time to write your review, this always helps us to improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues into more details. I would be more than happy to do so. Best regards, Veronika Salikova Public Relations... More 

Southampton, United Kingdom
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here back in 2012 with my partner and we were so upset and angry with this hotel we wrote absolutely everything down whilst there and sent the complaint to 'Thomas Cook' who we booked it through. From the moment we arrived it was a utter sham, our suitcases were thrown off the coach after the awful journey to... More 

Was this review helpful? Yes 2
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Jade R! First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My friend and I went there for a week and I must say that the staff, with their chosen nicknames (Tony Montana, Chicken Leg, Brake Dance and Alvin the Chipmunk) had made our trip truly wonderful. They were extremely friendly, positive, engaging, caring and catered to every single one of our needs for the stay. The staff played a tremendous... More 

Was this review helpful? Yes
Aquagames, Public Relations Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Jasmine U! Thank you so much for sharing your opinion about our resort with everyone. I’m glad to see you had a great time with our animation team. I will definitely pass on these comments to our employees as they will be happy to hear they made your stay memorable. Please don’t hesitate to contact me at infodominicana@sirenishotels.com for... More 

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