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Sirenis Punta Cana Resort Casino & Aquagames

Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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1 room 1 guest
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Sirenis Punta Cana Resort Casino & Aquagames
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5,380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, IL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Just to summarize: pros: wonderful beach, nice bar in the lobby with top brand alcohol,food is ok, interesting shows cons: very badly trained personnel - too intimate, calling us amigo all the time and try to shake hands with us just as we have washed our hands for meals; mold in the room and bathroom and unpleasant smell in the... More 

Was this review helpful? Yes 3
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Worst hotel ever! If your English you don't get a say in anything! The food are all covered in flies! The American dinner we waited for nearly 2 hours for main meal and it was frozen! The buffet was usually cold. The entertainment team only bothers with young females! The only good thing about this hotel was able who was... More 

Was this review helpful? Yes 3
Helotes, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We received a 5 day 4 night mini vacation stay for the Sirenis Resort in Punta Cana from a travel agent as a bonus to another vacation we booked. After reading previous reviews we weren't expecting much. The rooms are very dated but the one we had M105 wasn't as bad as what others were saying. It was clean and... More 

Was this review helpful? Yes
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Utah-Indy, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues into more details. I would be more than happy to do... More 

Halifax
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I don't usually give reviews unless they are positive but this place was so bad I felt compelled to warn unsuspecting travelers. We travel extensively and have been to quite a number of resorts in the Caribbean and we take the good with the bad but this place was horrendous. All resorts can have issues and most will do whatever... More 

Was this review helpful? Yes 5
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Kandmhenry, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. I leave you my e-mail infodominicana@sirenishotels.com if you want to contact... More 

Felixstowe, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First off, this is a big resort, but with plenty of sun beds around the pool areas and on the beach. Our room (family of 3) had an upper apartment (2nd, top floor) which because it was a top floor room, had a vaulted ceiling which gave the impression of space and airiness. It smelly musty at first, but having... More 

Was this review helpful? Yes 2
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi tombrain, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and... More 

Nassau, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

food was good,the water park was amazing,the presidente beer was out of this world nice fresh and cool the only negative side is the rooms and part of the resort are too old and in need of a desperate update

Was this review helpful? Yes 1
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear braulio R, Thank you very much for taking the time to share your feedback with us. I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a... More 

Mississauga, Canada
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Our families ( 4 kids, 4 adults) traveled the week of August 16-23 booked with Nolitours. Our check in was smooth we were situated in Block B room B003 & B005 these were apparently the "renovated rooms" I would say that the rooms were not what we expected in terms of a renovation, there was what appeared to be mould... More 

Was this review helpful? Yes
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Tessa M, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. I leave you my e-mail infodominicana@sirenishotels.com if you want to... More 

Vaughan, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The grounds were beautiful. The rooms however were run down. We were moved from our first room because the previous tenant took the safe key. In our new room, we were on the ground floor and every time our upstairs neighbor took a shower, it flooded our bathroom. We complained and NOTHING was done. Fridge didn't work that well either... More 

Was this review helpful? Yes
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Lisa G, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come back in the... More 

Portsmouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We travelled end of july 2 adults 2 kids with thompson on the dreamliner the flight was great transfer about hour and were checked in within minutes We were in block Q tropical side lovely spacious room with seprate living room looking from balcony had side view of pool and beach champaine and fruit basket the maid was great seen... More 

Was this review helpful? Yes
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear colwells, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to discuss... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

we did not receive the welcome drink or towels upon arrival.... check-in was pretty good. the room was clean and well maintained. it took three calls to get the pack and play for my daughter to sleep in. some alla- cart restaurants did not have good service, but once we found our preferred server, Jissell, we made sure we knew... More 

Was this review helpful? Yes 1
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Liana G, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in... More 

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