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Sirenis Punta Cana Resort Casino & Aquagames

Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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Sirenis Punta Cana Resort Casino & Aquagames
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Sirenis Punta Cana Resort Casino & Aquagames
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5,270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santo Domingo, Dominican Republic
1 review
1 of 5 stars Reviewed 2 days ago NEW

The curtains, the bed, the bathroom; everything was a mess. You really have to change all the rooms equipment. The glasses at the aqua-park we're filthy! The service was Ok. The beach was dirty and chaise long we're broken.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 3 weeks at the Sirenis. We stayed in block I206 our room was great overlooked the pool and mexican restraunt. Room was cleaned daily no complaints. We tried all the restraunts the mexican and the mediteranian were our favourites my daughter loved route 66 and the steak house. The evening entertainment was good some shows excellent. Drinks/ cocktails... More 

Was this review helpful? Yes 2
Annapolis, Maryland
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We booked our trip to Punta Cana staying at the Sirenis Punta Cana Casino and Aquagames from Apple Vacations. It was one of Apple Vacations golden apple properties, and for the most part the reviews were fairly favorable. We traveled with 3 teen-aged girls and were placed in a Junior suite based on the occupancy. After I completed the reservation,... More 

Was this review helpful? Yes 4
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Food was inedible, thought there would be more local fruits and there wasn't rooms worse than a 1 start motel, beds were hard, had to pay $50 US to use the safety deposit box. Smokers in and around the pool with cigarette butts left lying around and they only clean the seaweed off the beach once a week. Disappointed and... More 

Was this review helpful? Yes 2
Cardiff, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from a 2 week break, we stayed in one of the tropical suites.Our room was kept clean but prior to upgrading to a suite our original room was still to a high standard. There are many restaurants some better than others, the only problem we noticed was the tables were not cleared quick enough for the... More 

Was this review helpful? Yes 3
Louisville, Kentucky
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our family of 4, 2 adults and 2 children ages 3 & 8 just spent 2 weeks at this hotel and we LOVED it. I've been 2 Punta Cana twice before and this hotel was great! Please do not believe the people who write horrible reviews!!! We stayed in Tropical Suite in building T. The suite was beautiful with Ocean... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is the 5th all-inclusive resort I have visited- one other in Punta Cana, two in Jamaica and one in Mexico. Of all of five, this one was the most disappointing. It wasn’t horrible, but definitely did not meet our expectations. After looking at many options for resorts, I selected this one for basically three reasons: 1. Pool (the pictures... More 

Was this review helpful? Yes 4
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi christinep922, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of... More 

Wigan, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sirenis hotel with my boyfriend and family, and arrived feeling apprehensive after reading recent reviews. However upon arrival we checked in relatively quickly despite us having multiple rooms, and were provided with a welcome cocktail and a cold flannel. Considering we had been on a plane for 8 hours and the heat was overpowering at first,... More 

Was this review helpful? Yes 9
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Olivia A, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. As per your feedback, we will definitely use it to improve our services. I will leave you... More 

Cedar Hill, Missouri
1 review
2 of 5 stars Reviewed 6 days ago NEW

Absolutely horrible. Service is the poorest I have ever experienced while traveling. Rooms are old and run down, mold everywhere nothing like the pictures on their website. Food is horrible expect to be using the bathroom ALOT. They are only interested in selling you a time share. Pools are dirty. Wifi is a joke. Sofa bed is really just a... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We have just returned from two weeks at the Sirenis and mostly enjoyed a great family vacation. On the positives, resort is lovely, facilities are great, staff are generally brilliant, attentive and helpful, rooms all good ( with the exception maybe of some old key card technology), and the animation team deliver some fun activities day and night. Negatives: food... More 

Was this review helpful? Yes 2
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear mar_crowthorne, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com... More 

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