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All 101 Punta Cana hotels

Sirenis Tropical Suites Casino & Aquagames

3.5 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
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  • Overview
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2,011 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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There are newer reviews for Sirenis Tropical Suites Casino & Aquagames
See the most recent reviews
New Jersey
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We just got back from a weeks stay at Sirenus Tropical Resort in Punta Cana( really Higuey) but it's pretty close. First off the grounds are really kept neat and groomed and workers are constantly scrubbing, sweeping, washing, most public areas. I , or people in my family have been to a wide variety of all inclusives, vacations, cruises etc... More

Was this review helpful? Yes 4
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi JerseyJim2, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed the grounds, the friendly staff, the weather and the drinks. As per your other comments, they will help us improve the quality of the services we offer. I leave you my e-mail assistantmngr.dr@sirenishotels.com if you want to contact me... More

Canovanas, null, United States
2 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Traveled to this hotel from July 26th to August 2nd, 2014. We were a family group of 14 and had 5 rooms, Arrived at the hotel after 6pm and upon check-in only three rooms were ready and the other 2 rooms had been given to some one else, we were finally given the other 2 rooms after 10pm and way... More

Was this review helpful? Yes 8
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Pablo P, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. I’m glad to hear you liked the water park, the... More

San Juan, Puerto Rico
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just arrive yesterday from this hotel, It's my 7th time in Punta Cana and this is the worst hotel i' ve been, rooms are old and nasty, the bathroom is dirty with fungus, horrible!, the Pool was dirty and the water almost green these for me are the 2 most important things for a hotel to have a good experience,... More

Was this review helpful? Yes 9
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Cileomar, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. I’m glad to hear you enjoyed the water park, the gentle... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were friendly, I had absolutely no issues communicating at any point of my stay. My room was ok but nothing fancy. There was an ant issue in my bathroom and the maid left the back patio door unlocked twice (it's a pain to lock up but come on!) - and it cost me $72 CDN for internet for... More

Was this review helpful? Yes 9
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi ariel b, First of all I have to thank you for your review. Overall I can definitely see you had a great holiday with us and I’m glad you enjoyed our friendly staff, the pool, the beach, and the warm water. Thank you also for your feedback as it will definitely help us improve our services. Don’t hesitate to... More

Winnipeg, Canada
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just got back on the 4th July/14, we had visited about 6 really nice resorts in Mexico before some were more upscale and cleaner than the Serinas but the feeling you get and the atmosphere was so 'warm relaxing and friendly ' it made up for the itsy bitsy problems. Donald the night supervisor was very helpful in relocating us... More

Was this review helpful? Yes 11
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi desperado2854, Thank you for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I will definitely pass on your message to Donald. Please contact me at assistantmngr.dr@sirenishotels.com when you are... More

Fresno, California
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We just got back from a week at Sirenis Punta Cana, when we got to our room we realized the room was not the room we had reserved, we paid for a suite with two rooms and it was just a one room and like a small sitting area. The room was so outdated, didn't work, a/c wasnt cooling and... More

Was this review helpful? Yes 8
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Francisco S, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. First of all I just wanted to clarify that we... More

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Me and my boyfriend stayed here from 7th June for a week. We were greeted with cocktails as we checked in and our suitcases were brought to our room. We stayed in block I of the Cocotal side, the room was beautiful and we had a pool and sea view. The bed was huge and the bathroom was excellent. Around... More

Was this review helpful? Yes
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Hannah C, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your boyfriend had an amazing holiday with us. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the future and I’ll do my best to make your stay... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel with my sister and her 3 children. I honestly have noting but positive things to say about this place, we had a blast! If you're looking for a great time with your family on bavaro beach, this is the place to stay. I read the negative reviews before I went and I honestly did not... More

Was this review helpful? Yes 4
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi manoula, Thank you for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation so I personally welcome you... More

Tyler, Texas
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We just got back from a week at Sirenis Punta Cana, when we got to our room the location was so far away from everything and no view to look at, the room was so outdated, old furnishings, rust marks in the toilet and shower, tv didn't work, a/c wasnt cooling and the mattresses were so hard would have been... More

Was this review helpful? Yes 4
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Jennifer P, We thank you very much for your review from our last holiday at our resort. We will make sure all your comments are taken into consideration in order to improve our services. I’m happy to hear you liked the second your you were assigned, the pool and the beach. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com... More

Lynn, Massachusetts
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 14, 2014

I went on vacation the first week of july to this resort with my family of 11. The staff at the front desk were very rude and unhelpful. The rooms are very outdated. they could use a fresh coat of paint and some new furnishings. It was a struggle all week long to get fresh towels. I guess the housekeeper... More

Was this review helpful? Yes 1
Aquagames, Assistant Manager at Sirenis Tropical Suites Casino & Aquagames, responded to this review

Hi Kim D, We thank you very much for your review from our last holiday at our resort. We will make sure all your comments are taken into consideration in order to improve our services. I’m happy to hear you liked the buffet for breakfast and the themed restaurants, the pools and the beach, the beach party and the water... More

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Hotel Summarization (Beta)

What travelers say

  • Pool bar(5)
  • Steak house(5)
  • Very good(5)
  • Thomas Cook(5)
  • Bar staff(4)
  • Time share(3)
  • Best holiday(3)
  • Great time(3)

Additional Information about Sirenis Tropical Suites Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sirenis Tropical Suites Casino & Aquagames 3.5*
Reservation Options:
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Also Known As:
Sirenis Tropical Hotel
Sirenis Tropical Punta Cana
Sirenis Resort
Sirenis Suites
Sirenis Tropical Suites Casino & Spa
Sirenis Hotel Punta Cana
Sirenis Tropical Suites Punta Cana
Sirenis Tropical Dominican Republic
Sirenis Punta Cana Resort

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#48 Romantic Hotel in Punta Cana #62 Top resorts Hotel in Punta Cana #64 On the Beach Hotel in Punta Cana
Hotel Class
Number of rooms
389

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sirenis Tropical Suites Casino & Aquagames and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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