This is my second trip to Punta Cana and I have notice a tremendous deterioration on costumer service, we were 3 single girls that we were constantly harras by the front desk employees with macho's comments like would you like to go out to dance, those people most be train to be rude because they doing it so well.. Tours... More

I have been working in Tourism Industry since 1997 and I am a manager at big hotel chain. All I can tell is Terrible hotel staff, service, room and food. Dominican republic is a beautiful place to go but this hotel can make your travel missarable. Staff was the worst. I have never seen such a service in my entire... More

had a great time, this is not a 4 star tho, food is good, resort is very small, the staff are great, we had bed bugs in our room but we didnt let it bother us too much, the other 5 star rius all around it make it feel like your at a 2 star,, id reccomend going to one... More

Stay - 25 - 28 April 2012. Punta Cana - My first time visiting Punta Cana. Beautiful white sandy beach, crystal clear blue/green water, good beach weather during our stay. Hotel Riu Naiboa - Pretty hotel. Relatively hassle free check-in. Room - adequate size, nice decor. Cuisine - buffet style (we didn't even try to make reservations for the Italian... More

This place is so unorganized. First we where stuck in the lobby without a room for over 3 hours exude they stayed that we "weren't in the system" yet we booked over 3weeks ago. Then when they finally found us a room it wasn't clean. The beds where done but the bathroom wasnt and the toilet had rust all on... More

My boyfriend and I booked a 5 day all-inclusive vacation through cheapcaribbean.com. Arriving at the airport we were processed quickly then directed to a passenger van with a driver who did not speak English. We sat there wondering if we were in the right van until others got on so it does help to know Spanish. The people at the... More

This property is behind the Riu Bavaro Palace. If you do your research online before you actually book a vacation, you will get what you pay for. This property is a good 4* - depending on what your expectations are. If you are looking for a smaller, easy access resort, then you hit the spot. If you are looking for... More

The property is situated between Riu Palace and Riu Macau so in comparison - and reality - bare bones, however, it was totally renovated in late 2011. Rooms, grounds and common areas are extremely clean but limited. No where to meander around hand holding and day dreaming... I found the pool area to be a bit too noisy with activities... More

Stayed at the Naiboa for one week, overall it was an okay vacation but we found the food to be average and repetitive...even running out of things on the second and third day. The animation team worked very hard every night but the shows were lacking, I believe due to the small size of the resort. Rooms were well cleaned... More