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Hotel Riu Naiboa

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Playa Arena Gorda, Punta Cana, Dominican Republic
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1 room 1 adult
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Hotel Riu Naiboa
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2,442 Reviews from our TripAdvisor Community

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Teulon, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Punta Cana, and whenever we travel we always go with an open mind. while the weather and tours were great our Hotel was not and if we go back we will stay at another RIU but not the Naiboa.One wing of the hotel is located by an area where sewer runs out and we... More 

Helpful?
Thank 932diannef
Miami Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were at the Riu Naiboa for 3 nights, ladies trip. The hotel itself is nice but being I travel often I wasn't too impressed. There is 1 buffet restaurant that is used for breakfast, lunch and dinner (inside). There is a "snack" place on the beach that has pizza, hot dogs, burgers and drinks. This is very nice as... More 

Helpful?
1 Thank MariKMonroe
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We traveled to Riu Naiboa on February 3, 2016. We wanted to stay somewhere nice, but on a budget. I checked reviews before booking and they were all over the place, so I decided to just try it. I am so glad that we did. The hotel was very nice. The staff is so friendly. We were immediately greeted upon... More 

Helpful?
5 Thank Jennifer K
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I would highly recommend this hotel is very affordable for all inclusive resort the staff is very friendly and caring we had a great experience, The beach is beautiful !!! We did different excursions offered at the hotel and I have to say they definitely worth it!!!! I will are definitely coming back!!!!!

Helpful?
Thank Aggie P
Newmarket, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was here November 2015 with my partner. This was my second time to DR (probably my last unfortunately), and was my partner's first time in the Carribean. Pros: The bartenders were amazing! I befriended a couple of them and they always took care of me. Room was always clean. The housekeeper was so sweet and I gave her a... More 

Helpful?
1 Thank Matt H
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you very much for taking the time to write a constructive feedback and expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general and that you felt disturbed by other guests at our resort. Our policy is to make every attempt to please and keep our guests content. For... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Food here is not the greatest, but the all inclusive nature for a reasonable price was great for drinks. Very international crowd, signs are all in Spanish, English, and German. A lot older folks here for the long stay 4-6 weeks, or folks with kids. Beach was great. No complaints there. Upkeep typical of other Latin American hotels I've stayed... More 

Helpful?
1 Thank Amanda M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you very much for choosing the Riu Naiboa for your stay in Punta Cana and for sharing your experience. In order to fulfil every guest´s expectation regarding food, our main buffet and speciality restaurants offer a great range of food options. We regret that we were not able to meet your taste. Furthermore we would like to... More 

Chicago, Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

The Good: The hotel is located in Punta Cana, there is a bar/restaurant on the beach and is not too expensive. The Bad: The service (very arrogant), the location (10 min walk from the beach), the food (very little variety, only one buffet and one a la carte restaurant, for which you had to reserve a table at 7 in... More 

Helpful?
Thank Krasi V
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for choosing our hotel for your vacation in Punta Cana. We appreciate the opportunity to respond. We regret to read that you didn’t agree with our specialty restaurants booking system. Considering the number of reservations and our experience, we’ve found this system to be the most convenient in our hotels, although we are always open to... More 

Travelers are raving about these Punta Cana hotels

Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We really wanted to ignore the bad reviews, but we can't! We are extremely disappointed.. Objectively I pulled in to points what were the problems: First of all: when we arrived the bathrooms was not cleaned!(smelly toilette, dirty mirror,hair on the floor) -The nex day we asked for toilette papier, but no one brought us, untill the next day! -The... More 

Helpful?
2 Thank BarbaraSabina
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We are sorry to read that your room was not appropriately cleaned when you checked in. We can assure you that keeping the hotel clean is one of our top priorities. We will send your comments to management so that this does not reoccur.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Don't listen to the online reputation manager one bit. I can relate to the stories about theft at this hotel. All the staff including management is in on the theft scheme at this low class resort. If there was a choice for a negative star rating this hotel would get it. When my sister and I reported our theft we... More 

Helpful?
3 Thank Keebs M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not... More 

Beaver, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My wife and i were at the naiboa this week, it started out pretty good. We started at check in and had drinks brought to us at the desk. We got to our room and on the way up, the hall had a stench to it. Put our stuff in our room and went to the beach. We walked about... More 

Helpful?
3 Thank bigjuicy4200
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for choosing our hotel for your vacation in the Dominican Republic and for taking the time to share your experience with us. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. We work hard to keep them under control, since... More 

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