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The Reserve at Paradisus Palma Real

5.0 of 5 Playa de Bavaro, Punta Cana 23000, Dominican Republic
#2 of 100 Hotels in Punta Cana
2,302 Reviews 4.5 of 5 stars
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The Reserve at Paradisus Palma Real
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The Reserve at Paradisus Palma Real
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2,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
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English first
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Just completed a week at the reserve. While we had some hiccups along the way with the service, the response to our issues was overwhelming. The managers truly care and offering a world class experience is important to this resort and that goes a long way. I only have a coue of complaints. The food is not great here. Not... More

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Flanders, New Jersey
1 review
1 of 5 stars Reviewed yesterday NEW

On arrival we were greeted with drinks which we wore on our clothing before even checking in the server dropped them on us along with the glasses breaking all over our feet. next our rooms were not ready and we were told to go to the beach and wait. Went to the beach, no towels available, this was 1:00 in... More

Was this review helpful? Yes 1
Vail, CO
Contributor
18 reviews 18 reviews
5 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The gentleman that checked us in offered us a 'special offer' to upgrade our suite. We never asked for it but were willing to hear what he had to offer. He offered to charge us $2100 extra to upgrade to a Master Suite or $2000 to upgrade to a Swim up room which was essentially the same suite that we... More

Was this review helpful? Yes 2
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Daria, First of all I would like to express my sincerest gratitude to you for having selected The Reserve at Paradisus Palma Real. Reflecting that we take our guests’ observations as one of our main priorities, I would like to thank you for letting us know them and be sure that I have passed them to the departments involved... More

Ontario, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me start off by saying this is my 5th (my husband's 6th) time going to Punta Cana..we have stayed at many resorts, all 4+ stars...and i have to say this is an AMAZING resort!! The food is GREAT the people are AMAZING and the resort is GORGEOUS!! I am definetely coming back with my family. Our check-in was seamless...we... More

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Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear guest, I am so happy to know you and the rest of the family had a marvelous time with us. At The Reserve at Paradisus Palma Real, we feel proud to know that we create unforgettable and extraordinary moments in our guests’ life. I feel honored to know that Milly positively contributed into your vacation experience and that she... More

Rio de Janeiro, RJ
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Title: Besides a great Hotel take care about the rewards program-club melia there ID#: 227762903 I stayed there for 6 nights last jun/july. It was wonderful. Great Hotel. It was my second time. But I decided write this comments about The Club Melia-rewards program for all the people will go there to take care with that guys. They invite you... More

Was this review helpful? Yes 1
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Paulo, I would like to extend my sincerest thankfulness to you for having chosen The Reserve to celebrate your vacation. I am happy to know that you enjoyed our services and facilities and that you had a great stay at our hotel. Regarding to your observations about the Club Melia, I apologize for the inconvenience you may have during... More

Stamford, Connecticut, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just got back from a great family vacation at the Reserve. Beautiful resort, clean, great attentive staff. The rooms are large with plenty of space for a family. Good food with lots of variety. We had a cabana at the beach every day so that was a huge plus with the Family Concierge package. Our butler Gerson was fantastic.... More

Was this review helpful? Yes 1
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, I am so happy to know you and the rest of the family had an amazing time with us. At The Reserve at Paradisus Palma Real, we are proud to create unforgettable and marvelous moments in our guests’ life. I feel extremely honored to know that you liked our Family Concierge cession and that you have counted with... More

West Bloomfield, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Upon checking in the hotel, we were greeted and welcomed by a very friendly staff. We checked in and was very disapointed with our online reservation conundrum by Travelocity ( will never book a trip through them again) Our Customer Representative, ANGELA RAMIREZ, was so sympathetic and very helpful. She was simply amazing. Our stay was absolutely the best. Clean... More

Was this review helpful? Yes 1
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Lisa, Allow me to express my gratitude to you for having posted your recent vacation experience at our hotel. At the Reserve Paradisus Palma Real one of our main priorities is to ensure our guest' satisfaction and expectation. I am glad to know that Ms. Angela Ramirez positively contributed into your vacation experience I reiterate my gratitude and really... More

Reading, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our entire family enjoy the Reserve. Kids (11 and 15) had a blast and my husband and I love everything about the resort. Our family concierge (Laura) was excellent. It was our son’s 11th birthday while at the resort and she made it an extraordinary day. One he will never forget - he felt so special. The spa is sooo... More

Was this review helpful? Yes 1
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Kelly, It was a pleasure for me to host your family vacation and I am delighted to hear that you thoroughly enjoyed your vacation experience at The Reserve. I feel proud to know that you liked and received a personalized service by our Family Concierge cession. Thank you so much for acknowledging the effort demonstrated by our staff especially... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

My daughter and I just came home from our yearly trip. I originally booked our vacation on the paradisus side. I wasn't happy so we upgraded... WELL, a whole different experience. The staff was so welcoming. My family Conceirge was HAIROL. He was sweet, professional, friendly. He treated us amazing. He went over and beyond to make our stay so... More

Was this review helpful? Yes 1
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, I am glad to learn you have had a great stay with us and that you enjoyed our services and facilities especially our Family Concierge cession. Our biggest satisfaction is to know that all your expectations were exceed and that you will return in the near future. Regarding to the personalized service provided by Hairol, thank you for... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Wow how can i start !!!! Paradisius palma resort the reserve ...The best vacations of our life .. I recomend this resort to everybody ... So besutifull .. Great for all the ages ... I want to tanks rumardo mercedes,horickson and suleimy for the servise it was great the make you feel like their family members .. They make you... More

Was this review helpful? Yes
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Ana, I feel honored to learn you had an amazing vacation experience with us, thank you so much for having posted such as great and motivational comment. I really appreciate your good remarks concerning to our staff and you may rest assure that I will personally transmit your comment to them, especially to Rumaldo, Mercedes, and Suleiny. Once more,... More

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Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Reservation Options:
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana

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