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Luxury Bahia Principe Esmeralda Don Pablo Collection

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Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
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Luxury Bahia Principe Esmeralda Don Pablo Collection
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Luxury Bahia Principe Esmeralda Don Pablo Collection
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4,027 reviews from our community

Traveler rating
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    832
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
89 reviews 89 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

The food, the atmosphere, the service, the weather... Everything was amazing. I have nothing I can compare it to, but I loved it. If I can go back I absolutely would. I can't say anything bad about my experience, my highlights were touring the real Dominican and the foods from all around the world. The French restaurant was my favorite.

Was this review helpful? Yes 2
Green Bay, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment we stepped off the airplane, everyone from D.R. was wonderful. The people at the airport were so efficient and many spoke English fluently. Rep from Blue led us directly to our Shuttle past the long lines of people waiting for their shuttles. We were greeted at the Bahia like Royalty. It was literally minutes from the time... More 

Was this review helpful? Yes 4
Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked a week at the Luxury Bahia Principe Esmeralda Don Pablo Collection for my daughter's Spring Break vacation this year. The rooms are nice at this resort, but there are only a handful of rooms that have a side beach view. The resort is huge with up to five Don Pablo resorts located on the property. Esmeralda is family... More 

Was this review helpful? Yes 2
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Sherry, We greatly appreciate that you have recognized our staff, who plays a valuable role in each guest experience. They will be really motivated knowing that their excellent service, friendliness and great personality had been prized. Also we think it is important to clarify that the a la carte restaurants reservations, due to internal policies and operational reasons, this... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We have just come back from our 11 night gateway to Punta Cana. This hotel is meant to be 5* which means there should be no complaints however our experience was far from 5*. 1st of all I would like to start with something that practically ruined my pool time! Every morning they bring snakes, monkeys, parrots, lizards etc… round... More 

Was this review helpful? Yes 5
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, We apologize if you felt you did not receive the service you were entitled to. We deeply regret the difficulties and we are sorry for not being able to fulfill your expectations. Al the points you have mentioned are taken in the highest consideration and we use it to make the improvements we need. We feel so sorry... More 

Kitchener, ON
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to this resort from April 6-13th 2015. We were a party of 7 with 4 adults and 3 kids. We sent our requests to the hotel for room placement and dinner reservations before we left and they accommodated. The proximity to the beach is great. The hotel grounds are beautiful! Everything is very clean! Food was great! This... More 

Was this review helpful? Yes 1
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Your opinion is representing us a challenge to maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic. It is a pleasure for all of us to hear that we were able to fulfill your expectations. We would like to inform you that the presence of marine algae on the... More 

NY
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been to Dominican Republic twice before and had no intention on returning. My past experience was poor at best. But I was going with just my 7 year old daughter, wanted an all-inclusive vacation and Dominican Republic had lots of options. I picked Esmeralda for two reasons - size (I do not like huge resorts) and water park for... More 

Was this review helpful? Yes 3
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, We do not know how to thank you for these marvelous observations. It is magnificent to read that all our staff provided you the best experience at an all-inclusive you have had. Your family here in our Luxury Bahia Principe Esmeralda will be motivated with your thankfulness. Thank you for your comments and it will be a pleasure... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a honeymoon at this resort. First off the resort was beautiful I couldn't of asked for a better place to stay. Food was great and a lots of options for places to eat. Pools and bars are excellent. Place was very clean and 95% of staff super friendly except for one buffet restaurant "jazmin". Staff just didn't... More 

Was this review helpful? Yes 2
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from... More 

St. John's, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had reviewed this resort online and was quite pleased upon my arrival that it met my expectations. The grounds were well maintained and clean. The staff were quite helpful and efficient in getting me checked in and to my room. The room was gorgeous and clean. Everything is close together, from the pool to the restaurants to the beach.... More 

Was this review helpful? Yes 1
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Treena, We are very pleased to read that you enjoyed of a wonderful holiday and we were able to meet your expectations thanks to our well maintained and clean grounds, as well as the good service from our employees. At Bahia Principe our goal is to make your vacation become an unforgettable experience. You are welcome to contact us... More 

athabasca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very warm and friendly people. Service in all aspects was fast and accurate. Clean and well maintained. Well indeed be returning. Great assortment of food and beverages. The 24 hour service is a great benefit for food. The beach and asseceries wonderful.

Was this review helpful? Yes 1
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Lisa, We greatly appreciate that you have chosen our excellent Resort and we were able to fulfill your expectations. Thank you for your comments and it will be a pleasure to receive you and offer you once again fast and accurate service. Vianca Graciano Bahia Principe Bavaro Resort More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ok, I had never been to an "all inclusive" before. I stayed at the Esmerelda from April 5th-16th. I have come to realise an all inclusive resort and my definition of what can be considered 5 star differs ever so slightly, I am going to take this into account in my review. as a whole I had a very nice... More 

Was this review helpful? Yes 4
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, I would like to thank you for bringing to our attention your comments about your stay in our Hotel. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We regret your observations about our food concept, but please allow us to inform you that our menus... More 

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