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Luxury Bahia Principe Esmeralda Don Pablo Collection

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Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
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Luxury Bahia Principe Esmeralda Don Pablo Collection
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4,356 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durham, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First of all we are English and our take on things is always very different from other nationalities, we seem much more accepting that things can and do go wrong but if they are addressed hey that's a plus. Check in was done on the coach going to the hotel (Thomas Cook from Manchester) we were given our wrist bands... More 

Was this review helpful? Yes 2
Lisburn, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for two weeks in July, first tim in Dominican Republic and would definately return sometime in the future. Overall the resort was excellent except for a few things 1. Found chicken undercooked a couple of times. 2. In Bella Italia even though we were still eating the starters when the mains arrive the waiter just lifted the starters and... More 

Was this review helpful? Yes 1
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Paul, We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. We value your opinion about your recent stay in our Luxury Bahia Principe Esmeralda Don Pablo Collection, now that guest experiences are the key ingredient to analyze our daily performance. We are happy to read that you had a great... More 

Laredo, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everybody that works in this hotel make me feel welcomed. There were not even one that haven't have a smile in their face. Everybody was helpful and willing to make my stay wonderful. The food was excellent!!!

Was this review helpful? Yes 5
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Please allow us to reassure that all the staff will be very happy to know that, with their natural warm and hospitality that characterize them, they contributed to felt you as at home. Looking forward to seeing you soon! Regards from Punta Cana, Adriana Peguero Bahia Principe Bavaro Resort More 

Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Two years ago we were at Ambar with my husband and was good, last year we visited with kids Bahia Principe Punta Cana and it was not bad (was not perfect, but we had a great deal with Air Canada Vacation), but this summer we desided to try Esmeralda. It just not worthed the money. Name of Luxury should be... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We are really sorry to hear that you were not satisfied with our services in your 3rd visit. As you are one of our repeater guests your opinion is very important to us and whenever our special clients feel they are not receiving the treatment they are entitled to, we try to make our best effort to change... More 

Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I have been travelling to the Dominican Republic many times and we have stayed at the Esmeralda twice and absolutely love it. Let me begin by saying thank you to many people who made our stay memorable. I must start by naming some people that should be recognized and commended for their workmanship. The manager of the... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Mya, We are delighted to know that our amazing staff, especially the people that you mentioned, contributed in creating a memorable stay. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence. Thank you for your comments and looking forward to seeing you next year! Kindest regards,... More 

Hoboken, New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Before I express my negative comments, I would like to point out how beautiful the hotel grounds are maintained and how lovely the staff are in the restaurants and kids club! They all work so hard and they all have such lovely attitudes. This was our third consecutive summer that we have paid for 2 rooms at the Luxury Esmeralda.... More 

Was this review helpful? Yes 5
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We are glad you find worth to mention the beautiful grounds and friendly staff. They will be delighted with your comments. As you are one of our repeater guests your opinion is very important to us and whenever our special clients feel they are not receiving the treatment they are entitled to, we try to make our best... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Spent one week July 11-18 with family. I had spent a week there in April and decided to come back because of the beautiful beach and excellent service we had. Comfortable room, good buffet and à la carte restaurants. We loved the steakhouse (Arecife buffet during lunch). My husband had the churasco and I had rib eye steak: excellent! Loved... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We are glad to find out that there were some aspects from our services you find worth to mention, especially our delicious food, top notch service, and awesome staff. We would like to cater you once... More 

Chicago, Illinois
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

To begin with, upon reading previous reviews, It seems some people are reviewing other Bahia hotels on here. The Grand Bahia consists of many resorts all on the same property, (Punta Cana, Bavaro, Turqueso, Ambar, Esmeralda). If you stay at the Esmeralda you are entitled to use facilities at all of them. However Ambar and Esmeralda are the two prestigious... More 

Was this review helpful? Yes 10
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Please allow us to reassure that we are extremely happy to read that you have had the best trip in our Grand Bahia Principe Bavaro. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence. All our staff will be inspired to continue providing their unbelievable,... More 

Fremont, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Guess we should have realized that Dom. Rep. in July would be HOT and HUMID, and boy, was it! That's what pools and beaches are for, but the public areas are not air conditioned, and waiting in line for anything (the concierge, the front desk) or sitting in the lobby trying to use the wi-fi (which was laughably spotty) it... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We are seriously committed to the achievement of our guests' satisfaction. Your opinion is one of our top priorities and all feedback from our guests is valued. We deeply regret any difficulties and we are sorry for not being able to fulfill your expectations. We should take in consideration that certain risks are involved when traveling to the... More 

Brampton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arrival Travelled with my sister (July 15-22). We were greeted by VERY welcoming staff and our most attentive butler, Victor. This IS a five star hotel--probably more for single girls than families but nonetheless classy. Ask for Charlie at the check-in desk, not only is he curteous and professional, he's great eye candy. Check your attitude before you leave home... More 

Was this review helpful? Yes 4
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We really appreciate this detailed review, we sincerely appreciate all feedback. It is a great compliment to know that our staff ensured that you have a superior vacation. Thank you for recommending us with others on TripAdvisor. Please be assure that it will be a pleasure to welcome you once again to experience the hospitality of our people,... More 

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