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Luxury Bahia Principe Esmeralda Don Pablo Collection

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Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
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Luxury Bahia Principe Esmeralda Don Pablo Collection
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4,259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kirkland, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lets start off with the positive we stayed at the Esmeralda don Pablo , beautiful resort, very clean,extremely friendly workers and beautiful weather...... We stayed from June 25th to July 2nd. The reason why we decided to go to punta cana is because everyone who has been there talked about the most gorgeous beaches they have ever been on...... BIG... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Resorts as your holiday destination. Thank you for highlighting our extremely friendly workers and beautiful weather . We would like to cater you once again to experience the hospitality of our people, the quality of our services and facilities, and be able to change any negative perception. Warmest regards, Adriana... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

First time at the Bahia Principe Luxury Esmeralda as I usually stay at the RIU next door at least once a year. By far, the Bahia Hotel was the best and cleanest resort I've seen so far. . Amazing staff and a special thanks to Carlos Gil (love the drinks)at the bar by the front desk. Carlos, you're the best... More 

Was this review helpful? Yes
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Client, It is an honor to know that our Luxury Bahia Principe Esmeralda Don Pablo Collection is the best and cleanest resort you have seen, and to read that you are considering repeating this wonderful experience. It’s our sincere hope to have the opportunity to welcome you in the near future and continue providing you the most amazing vacations.... More 

Granger, IN
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I just returned from our vacation in the Dominican. Fabulous! The Esmeralda was beautiful. The food was excellent! The staff made us feel like family. Gracias to Maximo, Luis, Ramon, Alberto, Francisco, Carlos and any others I have forgotten to mention. Thanks also to Miguel from Blue. These people became family and made our vacation perfect. We... More 

Was this review helpful? Yes
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is grateful to know that you spent fabulous vacation with your daughter in our Luxury Bahia Principe Esmeralda. We are also very pleased to know that you enjoyed your holidays thanks to our rich gastronomy, as well as the good service from our employees. Thank you for your comments and looking forward to welcoming you once again!... More 

Montreal, Canada
2 of 5 stars Reviewed 3 days ago NEW

I travelled to Punta Cana with my mother in August 2014 and stayed at the Luxury Esmeralda. I was so pleased with my stay that I convinced my two brothers and their families to organize a family vacation this year; we were six adults, two toddlers and one baby. To say that I was disappointed is a gross understatement and... More 

Was this review helpful? Yes 4
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. We regret any inconvenience you may have experienced during your stay. Regarding your comments about the quality of our food, we... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I ABSOLUTELY LOVE THIS PLACE!!! This is my 2nd time in punta cana, and both trips I've gone to the Esmeralda. I was recommended by a friend to come to this resort the first time around & i loved it so much that the following year i went back again. Myself and 2 of my friends traveled here from june... More 

Was this review helpful? Yes 1
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen for second time our Luxury Bahia Principe Esmerada as your holiday destination. It is a pleasure to read that you and your friends have loved their vacation. Thank you for mentioning our friendly and helpful staff, large complex, impeccable grounds, clean pools, good drink and good buffet. Thank you for your... More 

Guelph, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This was a family vacation including my husband and two children ages 12 and 15. Our overall evaluation of this resort was that we had a nice vacation but it is not a five star destination. We visited Punta Cana several years ago and stayed at the Melia Caribe. The biggest disappointment with this resort was the beach which during... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Thank you for your recent review on TripAdvisor and for highlighting our well-kept resort, quiet pool, spacious room, enjoyable shows especially the Boogie night and Michael Jackson. It is really pleasure to know that you and your family had a good experience at our Resort. We would like to have the opportunity to welcome you once again at... More 

Stratford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Well what can I say it was another Great time I love this place this is my third year in a row that I've been here and every year is just gets better the service is great the facilities are great this year my room was right in front of the beach and the pool so I really can't ask... More 

Was this review helpful? Yes
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen once again one of our Resorts as your holiday destination. We are satisfied to hear that you had once again an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Thank you for your comments and we are looking forward to welcome you... More 

Oslo, Oslo, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our first time in Punta Cana was absolutely amaizing at this Hotel. All was perfect, from the personell to the food, the room, the beach, and the theme restaurants and buffets. We used the restaurants and buffets of the neighbouring Bahia Principe Ambar and Bavaro too. The transfer from and to the hotel functioned flawless and in time. We only... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is a pleasure to know that during your first visit to Punta Cana your trip went very well. We would like to thank you for your suggestions, which we will take in the highest consideration, and for acknowledging our excellent maid service, good food, nice restaurants and friendly staff. It will be a pleasure to cater you... More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I would like to say that this hotel is out of this world ...cleanest place I have been so many pools to choice from and restaurants were outstanding ...the staff was so pleasant. Shops on site so you never had to leave the resorts unless you were going on a tour the beaches were groomed and lots of places to... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate your feedback, which delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Luxury Bahia Principe Esmeralda and be assured that it is wonderful to know... More 

Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are part of the Privilege Club member. Instead of using a private transfer service from the airport for $80 for two, we bought the Bahia Principe shared Transfer (from Soultour) for $48 for two. When we arrived at the airport, it was only two of us in the car anyways. Which ever transfer you are in, they will drop... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel. Please be assured that your comments have been already brought to the General Manager of the Privilege Club and we will give the proper attention. We are glad to find out that there were... More 

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