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All 100 Punta Cana hotels

Hotel Riu Palace Macao

4.0 of 5 Resort (All-Inclusive)   |   Playa de Arena Gorda, Punta Cana, Dominican Republic
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Ranked #27 of 100 hotels in Punta Cana
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Uwin0412 Phila
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  • Reviews (1,973)
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  • Room tips (355)
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1,973 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
2 reviews
4 of 5 stars Reviewed yesterday NEW

I typically don't write reviews but I felt the need to do so after staying at Hotel Riu Palace Macao. Overall, I had a great time, check-in was a breeze but not very informative; the staff was courteous, and very attentive. The food was great and the buffet was plentiful; they have specialty restaurants but I found the buffet satisfying.... More

Was this review helpful? Yes
Northern Ireland, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

The suite was large and very comfortable. They decorated your room with beautiful towels made into swans, hearts and baskets. The bedroom had a massive bed and was very comfortable and clean. The air conditioning was great especially after coming back from the beach. The staff were so friendly and helpful during the whole holiday. The food was incredible and... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My partner and I spent 11 days at this fabulous resort from 12 July - 23 July 2014. We both have nothing but praise for the hotel and its staff - the negative reviews on here are not justified at all. Check in After a fabulous flight on the Dreamliner, we arrived at the hotel after a 35 minute transfer... More

Was this review helpful? Yes 6
Dinwiddie, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I went to Punta Cana for the first time on our honeymoon and stayed at Riu Macao. We were in awe the whole stay about everything from the staff, food, room, entertainment, etc. Everything was exceptional. From the minute we stepped foot in the door they were there with beverages and a welcome gift. The people were... More

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London, United Kingdom
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My partner and I stayed at this hotel from 01/07/14-15/07/14. We are mid twenties and this was our first 5* all inclusive holiday. Staff- We found the staff to be amazing! When arriving at the hotel we were given a free upgrade to a sea view room as we had previously requested this via email (so would recommended you do... More

Was this review helpful? Yes 9
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The facilities are nice and specialty restaurants ok. Our luggage was late coming in so we didn't arrive to the hotel with a group. We received no information at check in about the hotel other than the room number, key and wifi. We didn't event get an arm band until the next day when we asked what the arm bands... More

Was this review helpful? Yes 2
Accrington, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

was a bit worried with all negative reviews but after a long flight on the dreamliner punta cana airport very hot and slow check in but nice bus ride to hotel arrived greeted with a cold glass of juice quick check in keys to room on 3rd floor nice room full stocked fridge 4 optics on wall rafelle on reception... More

Was this review helpful? Yes 2
Hastings, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was a lovely hotel, but it has Pacha Nightclub situated right out the front of hotel. So early hours of the morning you get loads of drunken people shouting and banging around. The rooms got damp, if you turned off air con. This caused clothes to feel wet, and they smelt. Wouldn't rate it 5 *, maybe a 4*.... More

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Reserved a ocean view and when we got to the resort they gave us a standard room. The standard room smelled like paint and made us all dizzy. We told the front desk about it and they looked at us like it was our fault. In order for us to get our original ocean view room, we have to pay... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This 5 star hotel for adults only is excellent. It was clean, the staff is amazing had a wonderful weeks vacation there recently and would definitely recommend it to everyone. The language barrier may be a problem for some, we had it on some occasions but over all a great trip.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool bar(20)
  • Very clean(11)
  • Great time(9)
  • Palm trees(7)
  • Steak house(5)
  • Room service(5)
  • Very nice(3)

Additional Information about Hotel Riu Palace Macao

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Macao 4*
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Also Known As:
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Punta Cana
Rui Palace Punta Cana

2,866 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (2169)
Pool/beach area (542)
Hotel & grounds (384)
Dining (204)
Room/suite (233)
View from room (96)
Bathroom (52)
Videos (7)
Family/play areas (11)
Other (640)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (692)
Amenities (90)
Beach (75)
Jacuzzi Suite (99)
Pool (123)
Restaurants and Bars (151)
Superior Room (85)
The Hotel (69)

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All management photos (6)
Other (6)


Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Casino Hotel in Punta Cana #19 Romantic Hotel in Punta Cana #20 Spa Hotel in Punta Cana #23 Luxury Hotel in Punta Cana #24 Top resorts Hotel in Punta Cana #25 On the Beach Hotel in Punta Cana #36 Family Hotel in Punta Cana
Hotel Class
Official Description (provided by the hotel)
Located on Arena Gorda Beach in Punta Cana. Complimentary sun loungers on the beach. Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu. 3-storey building. Colonial style architecture. Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. Credit cards accepted: Visa, MasterCard, Amex. ... more   less 
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