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Hotel Riu Palace Macao

4.0 of 5 Playa Arena Gorda, Punta Cana, Dominican Republic
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Hotel Riu Palace Macao
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Hotel Riu Palace Macao
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2,297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
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1 review
3 of 5 stars Reviewed yesterday NEW

If you're looking for a holiday get away where you can lay in your pool chair and be very quiet with the rest of the crusty seniors this is your holiday get away. No music by the pool or in the lobby, no music anywhere near the hotel site, except on the beach. There have been people staying there for... More 

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Elliot Lake, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The animation staff(activity co-ordinators) were so much fun. Enjoyed the food, the a la carte restaurant, the excellent wait staff, the pool, the palm trees. Between the hotel and the beach is 300 feet deep of palm trees on sand with lounge chairs. There is always shade, always quiet and wait staff bringing pina coladas. I found the hotel elegant... More 

Was this review helpful? Yes 2
Burnley, United Kingdom
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent Hotel. Food very good, entertainment staff were excellent, all the shows were very good, 2 excursions booked were outstanding - 4x4 safari & boat trip to Saona island, all the hotel staff were excellent & very polite. The only disappointment was the amount of sea grass in the sea & on the beach, which made swimming in the sea... More 

Was this review helpful? Yes 2
Myrtle Beach, South Carolina
1 review
3 of 5 stars Reviewed 3 days ago NEW

Our suite was large and lovely. The hotel is very clean and we were given fresh towels several times a day. The food was displayed so pretty. . . but be careful. Much of it is very poor quality. Wine poured freely is very poor and undrinkable. You could ask for a higher quality brand alcohol, but it wasn't much... More 

Was this review helpful? Yes 2
Altona, Canada
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We visited Riu Macao, Punta Cana on Feb 4-11th. The hotel was nice, small & very clean. The room was what we requested 3339 (third floor facing the pool & beach), the balcony was very small & the bathroom was amazing and nice & big! The buffet was fabulous but the a la cartes weren't worth booking a reservation for.... More 

Was this review helpful? Yes 1
Montreal, Canada
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was fantastic....Less than 400 rooms .....Location, food, service entertainment. Were at this hotel twice and hope to have free time to go again. Management always on the spot, and front desk management is great. All staff around are there to fulfill your needs and are really doing a great job. Do not hesitate to recommend. 18 + resort. You... More 

Was this review helpful? Yes 3
15 reviews 15 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got back from the the Palace Macao with 3 other couples. (Feb. 19th-26th) We have stayed at several Riu's so know what to expect. Check in was very easy and staff was very polite. Since it was later in the day, we all just changed and went right to the bar and buffet dinner. One definate thing from... More 

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isle of wight
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here in January/February this year, our first time to the Dom Rep and chose this hotel on recommendation of a work colleague. First impressions were that the public areas were lovely -well decorated and maintained. It was rather hard to take in all the information you're given in the 'welcome' speech on arrival but if you wanted to... More 

Was this review helpful? Yes 3
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We are here for our honeymoon, and it looks nothing like it does in the photos. Old, tired, the only bar is fully smoking, and the rooms are from the 90's.... And all this is before we even tried dinner...

Was this review helpful? Yes 4
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Macao, responded to this review

Dear guest, Thank you for your review. We are sorry to read that our hotel failed to live up to your expectations. It is our number one priority that our guests feel welcome and comfortable at our hotel. We kindly ask you to contact our reception staff, so they can do their best to make your stay as enjoyable as... More 

Senior Contributor
37 reviews 37 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

my husband and I spent 10 nights at the Riu Palace last month. From check in to check out everything was ALMOST perfect. we were swiftly taken to our room after brief check in but unfortunately my emailed request for a room close to a lift had been forgotten. My husband has MS and uses a wheelchair as can only... More 

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Pool bar(20)
  • Very clean(11)
  • Great time(9)
  • Palm trees(7)
  • Steak house(5)
  • Room service(5)
  • Very nice(3)

Additional Information about Hotel Riu Palace Macao

Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Macao 4*
Number of rooms: 364
Reservation Options:
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Also Known As:
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Punta Cana
Rui Palace Punta Cana
Hotel Style:
#13 Casino Hotel in Punta Cana
#19 Romantic Hotel in Punta Cana
#20 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#23 Luxury Hotel in Punta Cana
#23 On the Beach Hotel in Punta Cana
#36 Family Hotel in Punta Cana

3,211 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (2501)
Pool/beach area (638)
Hotel & grounds (523)
Dining (277)
Room/suite (290)
Bathroom (57)
View from room (110)
Family/play areas (14)
Business center/function rooms (19)
Videos (6)
Other (567)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (692)
Amenities (90)
Beach (75)
Jacuzzi Suite (99)
Pool (123)
Restaurants and Bars (151)
Superior Room (85)
The Hotel (69)

Management photos: Courtesy of the property manager

All management photos (18)
Hotel & grounds (3)
Room/suite (1)
Other (14)
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