I was so skeptical about going to this resort due to all the bad reviews posted on this website. Thanks God we had a wonderful vacation. Our group: 7 adults and 2 kids (3 and 4 yrs). We took a taxi from the airport to the hotel. We were charged US$50 for the ride for all of us. Ask for... more

I just returned from a 5 day stay on September 05, 2010 and would highly recommend this resort to any vacationing traveler. I read the negative reviews before attending and was considering cancelling my reservation. Boy am I glad I did not. I found the check in experience very simple and I was checked, keyed and on my way to... more

Travelocity and the resort were having a communication problem as far as my reservation was concern. The resort was saying they didnt have the right confirmation code from travelocity so the resort began locking me and my nine year old daughter out of our room. I produced emails, calls to travelocity, that call the front desk and bank statements to... more

Like someone else said in another reveiw: Its possible to have a good time there if you have a very open mind and loads of patience. I am a patiente person, but my hubby not so much, so he stressed and consequently I stressed too. Now, I´ll list the positive and negative points that we found, so you can make... more

The worst hotel ever. Can't make reservations for the restaurants. I was tricked into an upgrade that I never got..... NO WORDS.....Please take these reviews under consideration. more

Let me start by saying that this place is huge!!! You have to take a trolly to get from point A to point B. There is no entertainment or activities around the pool. And... all the pools are about 5' deep!! I had to hang around the kiddie pool!! There are no restrooms by the pool or beach, so you... more

I was very nervous about this holidy as I booked and then read some of the reviews. But I need not have worried. Yes the check in is a real drag, be prepared to hang around for about an hour, but after that we had a really chilled holiday. The staff were great, as was the food. I guess my... more

Check in was a joke... took forever - there were 11 of us... we had 4 rooms.. wanted to bump us up to a better room but the catch was 2 of us would have to share a room... 2 out of the 4 rooms were ready at 4:00 pm.. (arrived at 1:00pm) the other two were not ready until... more

this was the worst experience i ever had. i upgraded to royal service for nothing! you never received the attention you paid for. forget about getting a reservation in one of the restaurants, its like pulling teeth! when we finally got one it was half empty! The bed sank in the middle, the TV must have been 15 years old.... more