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Hard Rock Hotel & Casino Punta Cana

4.5 of 5 Boulevard Turistico del Este Km.28 No.74, Punta Cana 74, Dominican Republic
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Hard Rock Hotel & Casino Punta Cana
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Hard Rock Hotel & Casino Punta Cana
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9,691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel & Casino Punta Cana
See the most recent reviews
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2013

My wife and I had made plans to book Hard Rock but some recent reviews really made us skeptical. We started searching other options but couldn't decide till last day. We flew from JFk and called Hard Rock from our stop over in Miami. The girl named Anna in their call center was so nice and offered us $500 resort... More 

Was this review helpful? Yes 2
HRHCPuntaCana, Owner at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear Shudh J, how nice to know that you had such an amazing time with your wife in our resort!! It truly is a pleasure to know that you guys enjoyed every minute of it. We want to thank you for taking the time to mention the Hard Rockers who made your stay so wonderful. We’re more than certain that... More 

Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 9, 2013

We were at the Hard Rock to enjoy the four nights with Widespread Panic. The entire Hard Rock staff bent over backwards to make sure everyone had a great time. Building 8 was not an ideal location but the resort was fully booked so we learned the train schedule and hung out in Building 2 a lot (thanks, good friends!).... More 

Was this review helpful? Yes 6
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hi pdxj77, thank you so much for the Rockin’ review!! We appreciated the fact that you took some time to mention our Hard Rockers who always go the extra mile to make sure that all of our guests are happy and you and the other fans are not the exception! We always strive to provide excellent service to each and... More 

1 review
5 of 5 stars Reviewed February 9, 2013 via mobile

We recently stayed at your lovely facilities with many friends. We had a great time. The property is beautiful and you are really able to relax and not worry. Many options of things to do. The pools and beaches are a wonderful place to relax and enjoy good times with good friends. We had one specific server, Juan Batuista, who... More 

Was this review helpful? Yes
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello Amy L, thank you for your kind words and we are glad to have brought out your inner rock star! We’re glad that you and the gang had a good time! We're thrilled to be considered one of the nicest hotels in which you've ever visited and we're happy that our musically-inspired atmosphere impressed you! Isn't he the best?... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2013

Had a late arrival due to weather and a diversion because of unruly passengers on our flight. We arrived around 9 pm about a day and a half late, were happy restaurants stayed open until 11pm, then headed up to ORO night club, what a happening club, we had a great time. We were happy to see all the options... More 

Was this review helpful? Yes 1
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey there cshellington, we’re so happy that you and your girls had such a wonderful time here in our hotel!!! You're truly Rock Stars!!! We’re happy that you guys were able to enjoy our restaurants, swing some balls at the Golf Club and were able to have energy to party over at Oro Nightclub was well! On another note, it... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

I had given very positive review previously, but on the night before we left the hotel was converged upon by a mass of Widespread Panic fans. Not against them, i enjoy music, but there were drunken people up and down the halls all hours of the night. LOUD. It is the hard rock hotel, so some things would be expected.... More 

Was this review helpful? Yes 1
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear Cleanfriek, thanks for taking the time to bring such matters into our attention. We want to let you know that we’re always are looking for ways to improve our services and your comments will be taken into consideration. On the other hand, we’re delighted to know that you found our hotel to be beautiful. We do hope to see... More 

Charlotte, North Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 8, 2013

Stayed at the Hard Rock Punta Cana, 2-5 Feb, Rock Star package: 1) allegedly given a butler, Manolo. Calls first night and says he already knows I'm tired and will stop by the next day. This is 6 PM and he then makes a dinner reservation for 7 PM, instead of 8 when requested. 2) allegedly supposed to have a... More 

Was this review helpful? Yes 10
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear oscargi, we want to apologize for the inconveniences encountered, especially our Food and Butler service. We have a total of 9 specialty restaurants; some of them including buffet-style and also Delis and Snacks plus 24 hours room service. Likewise, we have a fully trained team of Butlers, who always receive raving reviews about their service. We are sorry we... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2013 via mobile

I LOVED it. The variety of food and restaurants were great. Lots of pools to choose from and the ocean was beautiful and groomed daily. I just wished I knew how to speak Spanish because it was very frustrating trying to communicate with non English speaking staff. I also would like to see non-smoking on most of the property with... More 

Was this review helpful? Yes
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear MarcFontaine, we’re soo hyped to know that you had such a great time!!! We are simply thrilled that you enjoyed our retaurants, splashed in our pools and our beach!! Thanks for the awesome shout out Manolo, he is going to be very happy to know that he made your stay an enjoyable one. We can’t wait for you to... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed February 8, 2013

Okay, I'm going to try to be fair in my review by pointing out what I feel were the good & the bad aspects of the trip. I stayed for a week with a friend in early January 2013. Also, I'll try to keep from rambling, which I have a tendency to do. I'll start with the bad - Firstly,... More 

Was this review helpful? Yes
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey Howsweet_ we’re truly sorry to hear that you had inconveniences during your stay with the reservation, and your resort credit. On the other hand, we’re pleased to know that this was solved to your liking with the upgrade that was done. We hope that you’re well since you stated you got sick on your last day. We’re pleased to... More 

portsmouth
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 8, 2013

We recently travelled to Hard Rock Hotel & Casino Punta Cana as guests of Palace Premier members. We have were there in 2009 as it just opened and sadly they have not learnt a lot about Customer Service in that time. This January we were there for two weeks the first in the Presidential suite and the second in a... More 

Was this review helpful? Yes 7
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear travellerportsmouth, we want to thank you for staying in our hotel along with your friends last month. We would also like to apologize for not meeting up to your standards. It’s never our intention that our guests feel as though we don’t take them into consideration. We’re terribly sorry if you encountered any inconveniences at the time of your... More 

Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 8, 2013

Here are some things we loved about this hotel that you may not know of: No reservations are required for dinner All the food (including the buffets) is excellent Orange juice in the morning is served to you at the buffet and is fabulous Men can wear shorts to dinner Room service is excellent...they even call you afterwards to see... More 

Was this review helpful? Yes 5
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hi Mimi68Ontario, thanks a bunch for the awesome review!! We’re happy that the little things caused such a big impression on you!! The ketchup one made us laugh!!! :) It’s always important to us to make sure that our guests are comfortable and way beyond happy and it looks like we accomplished just that with you!! You truly are a... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(162)
  • Very good(135)
  • Great time(75)
  • Ice cream(48)
  • Main building(45)
  • Romantic dinner(45)
  • Sun bar(33)
  • Golf course(22)
  • Eden pool(22)
  • Moon Palace(16)

Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Boulevard Turistico del Este Km.28 No.74, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1790
Reservation Options:
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive
Hotel Style:
#9 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#19 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#19 Luxury Hotel in Punta Cana
#21 Family Hotel in Punta Cana
#27 Romantic Hotel in Punta Cana

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