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Sanctuary Cap Cana

Certificate of Excellence
Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,369 reviews from our community

Traveler rating
    1,558
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    63
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323
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (692)
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There are newer reviews for Sanctuary Cap Cana
See the most recent reviews
Santo Domingo, Dominican Republic
1 review
5 of 5 stars Reviewed June 9, 2013

My wife and I spent 2 wonderful days at the Sanctuary. We chose to upgrade to one of the private pool room and we are very happy we did. It was beautiful and very private. Which is what we wanted. There were not as many people at the resort that weekend which was good for some things. Our over all... More 

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for share on Trip Advisor your recent experience in our Sanctuary. We are pleased to read, that you have had a wonderful holiday in our resort, we are glad to learn that you enjoyed our facilities and Service. We are very grateful with your mention about our associates, thank you very much for recognize their work... More 

Union, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2013

My husband spent the week of June 2nd at Sanctuary Cap Cana, in Punta Cana, DR Generally speaking this resort is beautiful. The people are wonderful, the pool areas are plentiful and gorgeous. The beach, while small, was our daily must visit - for several hours. The Good Cap Cana is an exclusive gated community of sorts. When you arrive... More 

Was this review helpful? Yes 2
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for taking the time to let us know your feedback about your recent stay at our hotel. We are so thrilled to learn that you enjoyed our facilities, your room, the food and the service. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. Also, I would like to... More 

St. Lucia
1 review
5 of 5 stars Reviewed June 8, 2013

Im from st.lucia and this hotel is better than the best one here that is next to the pitons. My family really enjoyed it. the service was great! keep it up. the prices were incredible. the food was amazing. The beach really neat. The staff and management were very outstanding.

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. We are so thrilled to hear you enjoyed your stay at Sanctuary Cap Cana. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. We want to guarantee a vacation that will be unforgettable,... More 

Austin, Texas
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 6, 2013

In a nutshell: Positive: Great architecture and fantastic grounds (interesting combo of fake castle and modern) Junior Castle Ocean view suite was very nice, spacious and a 2 minute walk to Juanillo Beach Very comfortable bed Lots of pool options (main pool, smaller pools and ocean club pool in castle) Adjacent to Juanillo Beach, a very nice public white sand... More 

Was this review helpful? Yes 5
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of Sanctuary Cap Cana. I am very pleased to read your appraisal of our facilities, at Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. I would like to thank you for your recommendation concerning the food and the wine, our guest’s... More 

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2013

My husband and I enjoyed our stay at the hotel. The Arrow and Iizzel, the Concierge, made the trip worth it. The environment is very low key and peaceful. My only disappointment was that the casino was not onsite and that some of the restaurants were closed. After traveling into town, I had the feeling the area is economically depressed.... More 

Was this review helpful? Yes 1
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest Thank you for taking the time to let us know your feedback about your recent stay at our hotel. We are so thrilled to hear you enjoyed your stay at Sanctuary Cap Cana. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. I will share your feedback with the entire team... More 

Chattanooga, Tennessee
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 5, 2013

I guess everyone's experience is different but our group had a blast! True the beach is not great (small and no waves) but it is still beautiful. Raked up sea weed is not really a bid deal. And there are a lot of activities. They send out a daily resort newsletter which details the day's activities. Some events did not... More 

Was this review helpful? Yes 3
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. I will... More 

Philadelphia
2 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 4, 2013

I would love to comment on the accommodations at Sanctuary, but unfortunately my reservation was not even honored. I purchased a Living Social deal with my wife for a 4 night stay at their all inclusive resort. Upon our arrival, we were told by the manager Hector that our room was currently occupied and that for the first two nights,... More 

Was this review helpful? Yes 17
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, We would like to thank you for your review on Trip Advisor. Please accept our sincere apologies for the experience during your visit and any inconveniences that thus may have caused, know that your feedback is very important for us. It must to be note that day after day we put a lot of effort and dedication in... More 

Houston, Texas
Top Contributor
92 reviews 92 reviews
29 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 4, 2013

Sanctuary Cap Cana (NOT a SECRET) Location 2 Scenery 4 Rooms 3 Pool 2 Beach 3 Restaurants 3 Amenities 2 Service 4 Overall 3 NOTES: This is NOT a Secrets Resort and NOT adults only No hot water Rooms in disrepair, duct tape on window, doors warped 20 minute rain storm resulted in soak floors over half the bedroom. Elevators... More 

Was this review helpful? Yes 4
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, First of all, we would like to express our gratitude for sharing your observations about your recent vacation at Sanctuary Cap Cana. As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, after we have finished reading your notes, we are truly sorry due the fact that we did not accomplish with our main... More 

Quito
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 3, 2013

Beautiful place , excellent architecture, lots of things to do, a little bit loud, and not that good food in the non specialized restaurants. Service could be better !!! Do not miss the spa and the italian restaurant is very good ! Blue Marlin is not as clean as expected. Dominicans are adorable people

Was this review helpful? Yes 2
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. We are so thrilled to hear you enjoyed your stay at Sanctuary Cap Cana. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality, we want to guarantee a vacation that will be unforgettable.... More 

Los Angeles
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2013

Location, service, spa and cleanliness were outstanding. Junior from pool/beach staff was the best, he will take great care of you. The entertainment staff is fun - especially 'The Arrow', they make activities fun for everyone. The food was terrible. Dinners were acceptable. Breakfast and lunch buffets were not good. Beach lunch menu was awful. If you are looking for... More 

Was this review helpful? Yes 3
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, We would like to thank you for your review on Trip Advisor. Thank you for the mention and recognition to our associates; they work very hard to please all our guests. All our team has the strong committed with all our guests in achieve the total satisfaction and always look for your wellbeing, we are very happy to... More 

Hotel Review Summarization

What travelers say

  • Blue Marlin(42)
  • Room service(22)
  • Main pool(14)
  • Very good(13)
  • Ocean views(11)
  • Great time(9)
  • Love bar(6)
  • Italian restaurant(5)
  • Junior suite(5)
  • Steak house(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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