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Sanctuary Cap Cana

Certificate of Excellence
Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,457 reviews from our community

Traveler rating
    1,624
    472
    198
    99
    64
See reviews for
337
1,598
29
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Our wedding was in October and we booked our trip then for a belated honeymoon in May! We looked forward to our trip and counted down the days! I must say it has truly been worth the wait! From the moment we arrived at The Sanctuary Cap Cana, we have been treated like gold! The staff and even other guests... More 

Was this review helpful? Yes
Stamford, Connecticut
1 review
5 of 5 stars Reviewed 2 days ago NEW

Growing up I have been to many islands and resorts and this resort took the cake! So much so that I am debating having my wedding here. The resort itself was well kept, clean and beautiful. The staff is friendly and go above and beyond getting to know you and making your stay the best it can be. The entertainment... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all I want to start by saying how beautiful the grounds are at this resort. You will never get bored looking at all the architecture and grounds. My fiancé and I stayed in a honeymoon suite in the Castle. The room had a plunge pool outside on our deck. The room was just stunning. Every morning we ordered... More 

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Montreal, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel architecture inspired from the Andalusia (South Spain) is gorgeous! A well done masterpiece. The staff are so nice, cordial and warm, they make our experience so pleasant, comfortable and humanly warm! We have in mind so wonderful people like Elio, Damarys, Conan and Biakley. They made our stay so wonderful experience by their sincere care and warm welcoming,... More 

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear LindaM, Thank you for taking time to write a review about your stay at Sanctuary Cap Cana and for choosing our hotel for your holidays. I am thrilled to read your kind remarks and recognition of efforts made by our staff especially for those whom you named in your publication that made you feel at home, and we are... More 

Pembroke Pines, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

What a beautiful hotel! Two thumbs up. The service was outstanding, everyone was friendly & helpful. The pool bar was so much fun! Great music & fun ambiance. The drinks were very good, especially the Banana Mamas. The beachside buffet and hamburgers were surprisingly delicious. I highly recommend a visit to the spa for the ladies. The facials & foot... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear LizA, Thank you having chosen Sanctuary Cap Cana for your holidays and for sharing your experience on TripAdvisor. I am very pleased to acknowledge your motivating lines describing our entertainment activities for days and nights, our Spa services, our international cuisine and the friendliness of our team that made your holidays unforgettable. Our entire team will be motivated by... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I can not begin to mention how wonderful this vacation has been! We have had such a great time with all the bartenders, hostess, the boys from the pool and the spa girls. I want to thank in specific: DAMARYS, JUAN, MARGARITA, MARTIN, WOODY, MENOR, CANON, NURYS, HERIANA, NANCY MALONE, the girls from the convenient store... Can't forget RAUL MENDEZ... More 

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Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear RisF, Thank you very much for writing a review on TripAdvisor and for choosing Sanctuary Cap Cana for your holidays. I am very pleased to acknowledge that our staff made you feel at home as it is our aim at Sanctuary Cap Cana. I will congratulate Damarys, Conan, Nurys, Raul, Martin and the rest of the staff you mentioned... More 

Orlando, Florida
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The resort is very pretty, looks like a Spanish colonial style with a great beach front property. The staff was very warm and welcoming, and the drinks were fantastic, specially the coco loco. Definitely had top shelf brands as Grey goose aNd crwon. The hotel hosted a white party on the beach, which was definitely very fun, and our best... More 

Was this review helpful? Yes 2
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear paulap, Thank you for your feedback on Tripadvisor and for having chosen Sanctuary Cap Cana for your holidays. On the one hand, I appreciate your positive valuation about the beauty of our premises and our entertainment options for day and night. Our gardeners and maintenance crew work hard to keep our grounds in the best shape to guarantee a... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This place was outstanding ! The service was excellent, the staff was amazing. We will definitely go back. The pool bar staff was exceptional! The food was the best food I've ever had at an all inclusive. The seafood was fresh,and plentiful.

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear amilyladner4, Thank you for choosing Sanctuary Cap Cana for your holidays and for taking time to write a review on TripAdvisor. At the Sanctuary Cap Cana Our staff works hard to guarantee a vacation that will be unforgettable. I am glad to read that our team especially our bartenders made you feel at home and ensured you the best... More 

King of Prussia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Excellent service (5 stars). The entire staff treated us like royalty (i.e., pampering and top-notched service that goes beyond the call of duty). The food was out of this world with great variety. This place is perfect for honeymooners and couples who want to have a romantic, peaceful, and spectacular experience. The staff was always attentive, happy, and with a... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear ArisS, Thank you for having taken the time to share your experience at the Sanctuary Cap Cana on TripAdvisor and for choosing our hotel for your holidays. I am very pleased to acknowledge that the excellent service provided by our staff members made you feel at home as it is our passion at the Sanctuary Cap Cana. I will... More 

New York
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me be honest and short in comments. 1. when check-in, my room wasn't ready even if I arrived at the resort after 4 PM. I've waited more than an hour to get the room. 2. bathroom sink was clogged so I had to call to fix it and it wasn't fixed even after 2 hours. so I had to... More 

Was this review helpful? Yes 4
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear guest, Thank you for taking the time to share your experience with us online. It’s regrettable to hear that you did not enjoy your stay here at Sanctuary Cap Cana last August. The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. Since... More 

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