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Sanctuary Cap Cana

5.0 of 5 Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Certificate of Excellence 2014
Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,049 reviews from our community

Traveler rating
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251
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Me and my fiancée went to Punta Cana on a getaway for my birthday. We were there from January 14-19 and had a great time. The grounds were immaculately kept with constant cleaning and landscaping. The grounds look like a Post card or Travel Magazine. Our room in the Castle, overlooked the Ocean and was beautiful. It was great except,... More 

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New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

We arrived at the hotel unsure of where to check in (signage needs to be added) While waiting to be checked-in, we were told that we had a reservation at the Castle, (we reserved a villa) which was a different building, and that someone would drive us up. After waiting what seemed like 1/2 hour, we asked if we could... More 

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Boston, Massachusetts
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

My fiance and I booked this trip as an opportunity to relax. Friends of ours visited last year and raved about their experience. We wanted to be able to check in, throw on our bathing suits, and not worry about anything for the next five days. Unfortunately, our stay was riddled with countless mishaps. For starters, it took us well... More 

Was this review helpful? Yes 9
Topsham, Maine
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Until now I think Sanctuary Cap Cana was the best kept secret in Cap Cana due to subjective naysayers. Unfortunately I am certain that this will no longer be the case and getting reservations to this resort will become difficult in the near future. It is an amazing resort from good food, unbelievable surroundings and exceptional staff. This resort is... More 

Was this review helpful? Yes 3
Mountain Lakes, New Jersey
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

It's quite a shame. Were it not for the extremely musty smelling rooms (they showed me three different rooms in different areas of the hotel and all were the same), this place was pretty good overall. The buildings and grounds were very pretty, the staff was very friendly overall, and the food was pretty good too. The musty smell in... More 

Was this review helpful? Yes 3
West Long Branch, New Jersey, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

My wife and I had a fabulous week. If you're a complainer, go elsewhere. They're not quite as polished as some high end locations, but the staff are so committed and the real estate is so spectacular, you can't have a bad experience. The restaurants are good, not great, but you won't care. I want to thank Robert and his... More 

Was this review helpful? Yes 3
LaFayette, Georgia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

WOW, Where do I begin? Upon arrival, we were greeted with friendly smiles and champagne. Our bell boys Santos and Saul were efficient and professional. Our first night we went to the steak house, Eddy took our orders and smiled the entire time! I was traveling with 10 women all from Georgia and Tennessee. We gave all the guys a... More 

Was this review helpful? Yes 7
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana. Since undergoing new management we are working closely with our staff to make certain our guest receives the highest level of service. Our management team main priority is the guest. Please tell your friends about our hotel. We certainly look... More 

New York City, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was absolutely terrified to travel to Sanctuary Cap Cana after already booking the trip and then reading the reviews. I have to say it was better than I expected, but this is no 5-star property. Be sure you pay for the All-Inclusive package. Check-in was a nightmare. It took over one hour. After being threatened by Edgar (the check-in... More 

Was this review helpful? Yes 6
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of Sanctuary Cap Cana. I am so sorry to hear about your unfortunate experience at Sanctuary Cap Cana; It is never our intentions for any of our guest to have any misfortunes while on vacation. We currently had a change of management and are working closely with staff... More 

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Why would anybody give this hotel 5 stars? the only 5 stars for this hotel is the view that's it... I never complain but this was something else. The view from our room was OUTSTANDING but that's the only nice thing about this hotel. I already traveled to a lot of nice resorts so I know a thing or 2... More 

Was this review helpful? Yes 7
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, First of all, we would like to express our gratitude for sharing your observations about your recent vacation at Sanctuary Cap Cana. As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, after we have finished reading your notes, we are truly sorry due the fact that we did not accomplish with our main... More 

Downingtown, Pennsylvania
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the resort through a special deal that we found a few weeks before arriving. We stayed in the cheaper of the rooms, which was a Junior Ocean View Suite. I had done some research ahead of time, so I knew that even the cheaper were rooms were very nice. The next level up is on the ground... More 

Was this review helpful? Yes 4
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, The comments and suggestion of our guest’s are of the utmost importance and assistance to us and I greatly appreciate the time you took to post your review after having stayed with us. Thank you for taking the time to share your feedback of Sanctuary Cap Cana Exceeding the expectations of our guests and offer truly exceptional experiences... More 

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Hotel Summarization (Beta)

What travelers say

  • Blue Marlin(48)
  • Room service(26)
  • Main pool(16)
  • Very good(14)
  • Ocean views(12)
  • Great time(10)
  • Italian restaurant(9)
  • Love bar(6)
  • Juanillo beach(6)
  • Steak house(6)

Additional Information about Sanctuary Cap Cana

Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sanctuary Cap Cana 5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#8 Best Value Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#29 On the Beach Hotel in Punta Cana

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