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All 100 Punta Cana hotels

Sanctuary Cap Cana

5.0 of 5 Hotel   |   Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Sanctuary Cap Cana
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85%
Ranked #21 of 100 hotels in Punta Cana
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Coleen M Langhorne, Pennsylvania
  • Reviews (1,871)
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  • Room tips (523)
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1,871 people have reviewed this hotel

Traveler rating
    1,243
    350
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (523)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Langhorne, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here June 29th-July6th and had a wonderful time. The place was beautiful, the food was terrific and the staff was amazing! I would definitely recommend this resort! The entertainment- David and the entertainment staff kept the fun rolling! Thanks for the 4th of July party that was really special! I even learned to salsa! if... More

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Absolutely stunning scenery and views. Walking around the grounds you feel as if you are in a Spanish villa. Everyone was helpful and very pleasant. There was a language barrier being from the US but that can be expected. Now a few issues were that Verizon gets no cell phone signal there! I was told it was a deadzone there!... More

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Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, The comments and suggestion of our guest’s are of the utmost importance and assistance to us and I greatly appreciate the time you took to post your review after having stayed with us. Thank you for taking the time to share your feedback of Sanctuary Cap Cana Exceeding the expectations of our guests and offer truly exceptional experiences... More

San Antonio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I'm writing this review as I'm sitting at the Zoetry Punta Cana resort. What a breath of fresh air from the Sanctuary! We left the "hotel from hell" a few days into our wedding/honeymoon and for good reasons. Problems arose the minute we got there. Of course they played the switcharoo room game (Where we confirmed our room a million... More

Was this review helpful? Yes 2
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, We would like to thank you for your review on Trip Advisor. Please accept our sincere apologies for the experience during your visit and any inconveniences that thus may have caused, know that your feedback is very important for us, day after day we put a lot of effort and dedication in providing our guests the best quality... More

marietta, ga
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I don't even know where to begin! Everything from beginning to end was perfection. I will begin with Hector the manager. What an amazing, nice, friendly, professional guy! I emailed him before our arrival to let him know that it was my husbands 40th and I wanted everything to be perfect. He said no problem! And it was NO PROBLEM!... More

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of Sanctuary Cap Cana. I am delighted to hear about your recent experience at Sanctuary, as well I would like to thank you for having taken some of your valuable time to write your impressions. Exceeding the expectations of our guests and offer truly exceptional experiences is our... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed June 27-July 4. This was our second time staying at Sanctuary Cap Cana in 11 months. This time it was our honeymoon and we got a villa on the water. The room villa was wonderful, but I did notice in the bathroom there were tiny ants. Also, the misquitos seemed much worse than last year. David and Menor... More

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Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you a lot for the confidence placed in us to celebrate your Honeymoon with us, for recommending us to property to other travelers, and for your compliments. I am very pleased to know that you had a wonderful stay with us and it is a real honor for me to hear your comments about our facilities and... More

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is the first review I have ever written. I had for a couple weeks before we arrived, been corresponding with Hector, who is in charge of reservations. I let him know that we were having the honeymoon we never had. Even though I told our bank that we were traveling, they still flagged our credit card when tried to... More

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Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, We would like to thank you for your review on Trip Advisor. Thank you for the mention and recognition to our associates; they work very hard to please all our guests. All our team has the strong committed with all our guests in achieve the total satisfaction and always look for your wellbeing, we are very happy to... More

m104068
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed for seven days and enjoyed every minute of it. We are very thankful they provided us with a free upgrade to a Garden View Monarch Villa. It would have been worth the money for this upgrade! Food suggestions include Casa Bella or Room Service for breakfast - the french toast was delicious! :) The Blue Marlin had some... More

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for share your recent experience in our Sanctuary on Trip Advisor. It is a pleasure to read, that you had a wonderful holiday in our resort, we are glad to learn that you enjoyed our facilities and Service. We are very grateful with your mention about our associates, thank you very much for recognize their work... More

Washington, DC
Contributor
20 reviews 20 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for our mini moon last year over labor day weekend. I had booked a swim out castle suite but they ended up upgrading us w/o a word to the castle loft suit which had a deck over the water. I can only say that the room was amazing! And our entire stay was amazing especially Dominican night... More

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for taking the time to let us know your feedback about your recent stay at our hotel. We are so thrilled to learn that you enjoyed our facilities and services. Concerning your recomendations for the alcoholic drinks, I should note that we have a large selection of quality drinks which are generally pleasing the customer. However,... More

Louisville, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago NEW

We stayed 6/21/14-6/27/14 and loved our stay. You will find many different reviews for all places from bad to great, but I believe there is no perfect place and a vacation is generally what you make of it. I would have to say that we made the most of our trip and it was mainly due to the staff we... More

Was this review helpful? Yes
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, Thank you for share your recent experience in our Sanctuary on Trip Advisor. It is a pleasure to read, that you had a wonderful holiday in our resort, we are glad to learn that you enjoyed our facilities and Service. We are very grateful with your mention about our associates, thank you very much for recognize their work... More

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed June 28 - July 5th. The property looks really nice and well maintained. Then you look closer and notice all the details it lacks that take away from the experience. Upon our arrival we were offered an upgrade from our "beachfront suite". Of course the upgrade was way better than what we booked but at $200 more per... More

Was this review helpful? Yes 3
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Guest, First of all, we would like to express our gratitude for sharing your observations about your recent vacation at Sanctuary Cap Cana. As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, after we have finished reading your notes, we are truly sorry due the fact that we did not accomplish with our main... More

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Hotel Summarization (Beta)

What travelers say

  • Blue Marlin(48)
  • Room service(26)
  • Main pool(16)
  • Very good(14)
  • Ocean views(12)
  • Great time(10)
  • Italian restaurant(9)
  • Steak house(6)
  • Love bar(6)
  • Juanillo beach(6)

Additional Information about Sanctuary Cap Cana

Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sanctuary Cap Cana 5*
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Punta Cana #13 Romantic Hotel in Punta Cana #16 Spa Hotel in Punta Cana #18 Luxury Hotel in Punta Cana #19 On the Beach Hotel in Punta Cana #21 Business Hotel in Punta Cana
Hotel Class
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
Number of rooms
176

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