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Sanctuary Cap Cana

5.0 of 5 Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Certificate of Excellence 2014
Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,161 reviews from our community

Traveler rating
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268
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kitchener, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from an amazing stay at what is indeed a Sanctuary. We loved everything about this beautiful resort. Every nook and cranny is clean and the grounds are beautifully maintained. The beautiful architecture provides a perfect backdrop to all the thoughtful touches that are provided-like lit candles, peaceful courtyards, trickling fountains, comfy seating areas, chocolate fountains, fresh fruit... More 

Was this review helpful? Yes 1
Iowa
1 review
5 of 5 stars Reviewed yesterday NEW

The People make the place, hands down. Everyone is incredibly friendly and always happy to see you, especially if you're making the attempt to learn the language- which if you do, Spanish Lessons with LG (as in "Life's Good") are available everyday by the pool in a very fun and informal way. LG and Woody are always around keeping things... More 

Was this review helpful? Yes 1
Brooklyn, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

unfortunately, came to the sanctuary as a guest from luxury villa only for one day for lunch and completely lamented staying at luxury because only in a few hours at sanctuary I had the fun that I haven't had at luxury in 5 days. The staff was excellent, everything a resort should be. waiters kept coming constantly to take our... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Sanctuary is an amazing resort..The service was excellent.. The staff was very friendly and accommodating.. The food was above average! We love the Blue Marlin.. The seafood paella was incredible. The Steakhouse was also above par. We stayed in a Villa Collection ocean view.. It was like our own private paradise. It was very private and the butlers kept... More 

Was this review helpful? Yes 4
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear MargaretMesquivel, Thank you for choosing Sanctuary Cap Cana for your holidays and for your review on Tripadvisor. I am satisfied to acknowledge that our exclusive Villa Collection with the Butler Service made your holidays unforgettable. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. We look forward to welcome you again. With... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned yesterday to 12 degree weather. We miss the friendly staff already. We were a little concerned when we were reading the reviews but if you notice the recent reviews have been good. Our experience was great from the checkin, which was so fast, to our first drink at the castle bar. We stayed in the castle and... More 

Was this review helpful? Yes 4
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear cpsp706, Thank you for having chosen Sanctuary Cap Cana for your vacations and for the time to post a review on Tripadvisor. I am very pleased to read that our friendly staff made you feel at home from the first minute you were welcomed at our Castle Section. At Sanctuary Cap Cana our passion is to deliver the best... More 

Batavia, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Sanctuary Cap Cana Feb.2014. Just a beautiful place on earth! Clean and wonderful people that gave you everything you needed and more. The food could have been improved. Breakfast and Lunch were excellent! Specialty restaurants need a little work, but overall good. The staff went out of their way to make you comfortable and your stay memorable.... More 

Was this review helpful? Yes 3
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear BeachLover102, Thank you very much for your publication on Tripadvisor and for choosing Sanctuary Cap Cana for your holidays. Our entire team is motivated to acknowledge that your holidays among us were memorable. At Sanctuary Cap Cana we want to guarantee a vacation that will be unforgettable. I have shared your suggestion about our a la carte restaurants with... More 

Waynesville, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This might be architecturally the most fascinating resort I have ever been to. The food for all inclusive is very good with plenty of choices. Very quiet and safe location in Cap Cana. A special thanks to Josue, a manager who seemed to be everywhere and Conan and Jhonny, who addressed us at all times by name and helped make... More 

Was this review helpful? Yes 5
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear JeffW, Thank you for having chosen Sanctuary Cap Cana for your holidays and for posting a review about your experience. I am very glad to read that our friendly staff made you feel at home. I will congratulate Conan, Johnny and Josue whose service left you such as nice memories. At Sanctuary Cap Cana it is our pleasure to... More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just returned from five days at the Sanctuary Cap Cana resort in Punta Cana. There were many positives which include: the beautifully kept grounds, easy access to all of the facilities and restaurants (and I am disabled so this was important), friendly staff (especially LG, Maria and Paolo), the pools were clean and well kept, the food overall was... More 

Was this review helpful? Yes 3
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear KatieY, Thank you for your review on Tripadvisor and for having chosen Sanctuary Cap Cana for your holidays. I appreciate your positive valuation about our beautiful premises, varied gastronomy, and the friendliness of our staff. At Sanctuary Cap Cana our passion is to make our customers feel at home. Likewise, we extend our apologies for the breakdown in the... More 

Fairport
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff and the service at the Sanctuary Cap Cana was excellent. The poolside activities and staff, LG and Chris Rock were so helpful and fun. The poolside bar was outstanding, including the staff, Carlos and Juan. Everyone went out of their way to ensure we were having a good time. There are several pools to choose from depending on... More 

Was this review helpful? Yes 3
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear MarybethS, Thank you for taking the time to share with us how your holidays at Sanctuary Cap Cana were. It will be a happiness for my team (especially for LG, Chris Rock, Carlos and Juan) to acknowledge that their excellent service and friendliness made you have a great time as you wrote. Our passion at Sanctuary Cap Cana is... More 

Fargo, North Dakota
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stay 1 week in a Villa on the beach, Beautiful veiw and great beach, villa was connected to another, we could hear every conversation of are neighbors. Our wet bar was a small fridge filled with 4 sodas and 4 beers. 3 of the 4 times we called for a cart ride they never showed up " Villas are... More 

Was this review helpful? Yes 7
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear JohnW, Thank you for your feedback about your stay at Sanctuary Cap Cana. I truly regret to acknowledge that our beautiful villas, and the gastronomy we offer in our four a la carte restaurants and 24 hour room service did not meet your expectations nor left on you the best memories during your holidays. At Sanctuary Cap Cana we... More 

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Hotel Summarization (Beta)

What travelers say

  • Blue Marlin(48)
  • Room service(26)
  • Main pool(16)
  • Very good(14)
  • Ocean views(12)
  • Great time(10)
  • Italian restaurant(9)
  • Juanillo beach(6)
  • Love bar(6)
  • Steak house(6)

Additional Information about Sanctuary Cap Cana

Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sanctuary Cap Cana 5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#10 Best Value Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#29 On the Beach Hotel in Punta Cana

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