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Sanctuary Cap Cana

Certificate of Excellence
Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,392 reviews from our community

Traveler rating
    1,576
    463
    192
    98
    63
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325
1,553
28
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (695)
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    (2392)
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    (804)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I do not usually leave recommendations, but really wanted to highlight this resort. It was spectacular - especially the staff! They really went the extra mile to make our vacation special. A shout out to Maria and Deloris (Casa Bella), Wildner (Maletero), Menor and Chris Rock (entertainment), Alex and Juan (registration). We will be back!

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1 review
5 of 5 stars Reviewed yesterday NEW

Had a wonderful at this beautiful resort, The entertainment staff was amazing and was so much fun. Especially woody who entertain everyone with his humor, dancing and witty personality. He was a highlight of our trip. A special thank you to Yaris of the blue marlin restaurant... always gave us a great table and went above and beyond to make... More 

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort was like a breath of fresh air. Excellent food, service, views, it just gets better. The DR can be questionable when it comes to service and food so it's important to choose your resort wisely. The Sanctuary delivered 100%. The whole area of Cap Cana is very beautiful and I recommend exploring within this marina village.

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1 review
5 of 5 stars Reviewed yesterday NEW

This is the Mecca of all inclusive resorts. The service, staff, grounds all make this experience wonderful especially JC, we couldn't ask for a better experience here at sanctuary Cap Cana, we would also like to think JC Martin Ronnie and the entire staff from Cap Cana for making our experience one where we will coming back again and again

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Wauconda, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We visited Sanctuary Cap Cana 4/23-4/26 for my girlfriend's 40th Birthday. There were a group of nine total on this trip. From the moment we arrived until the moment we left we were well taken care of by the staff. The property is beautiful and clean. My husband and I shared a 2 bedroom villa with our couple friends. It... More 

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I recently spent a week at your resort and had an absolutely great experience! We had originally booked 5 nights, but decided to extend our stay an additional two nights because we were having such a great time. The staff was exceptional!! I was always greeted with professionalism and a positive attitude from everyone we encountered. I... More 

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Grove City, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We very much enjoyed our stay at the Sanctuary! The ground were absolutely beautiful! We did had a little issue at check in and after talking to other couples they also had check in issues. This is something that really needs to be worked out. We were also a little disappointed in the beach area. The amount of seaweed and... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear DebbieA, Thank you for writing a review about your stay at Sanctuary Cap Cana and for choosing our hotel for your holidays. I am very pleased to read that despite the issues upon the check in, for which I extend one more time my most sincere apologies; our friendly staff made your holidays unforgettable. I will congratulate all those... More 

Forked River, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The resort was beautiful However when checking in we were told they were sold out and we would be moved to a sister resort. After explaining we are there for a wedding they did find us a room but not the room category we booked. We got to the resort a day after most from the wedding party. They all... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear NoraC, Thank you for posting a review about your experience at Sanctuary Cap Cana. On the one hand, I am very glad to read your positive lines referring our premises, and the friendliness of our staff. Our passion in Sanctuary Cap Cana is to provide the best guest experience so our customers feel at home. One the other hand,... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

What a gorgeous resort with the friendliest staff ever! Make sure when you visit you enjoy a margarita relaxing in their gorgeous canopies right on the beach delivered by who else but Margarita herself. Her and JC are a ton of fun and made this such a great time! Thanks again to all!

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Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear SaraL, Thank you for choosing Sanctuary Cap Cana for your holidays and for your review on Tripadvisor. I am very delightful to read how you highlighted out the friendliness of our staff, especially from Margarita and Julio. In Sanctuary Cap Cana our goal is to make our valuable customers feel at home. We will be happy to welcome you... More 

Davisburg, Michigan
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled with our sister and brother in law in April 2015 for a 5 day vacation. We were both pleasantly surprised at how amazing our time was at Sanctuary Cap Cana. I have been in treatment for Chronic Lyme disease and have been sick for years. We came to our vacation tired, worn out, discouraged and... More 

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Kristin10810, Thank you for sharing your experience at Sanctuary Cap Cana on Tripadvisor and for choosing our hotel for your well deserved holiday. I felt very proud of my team when I read your positive valuation about the excellent service they provided you during your stay in all areas of our premises especially those related to your food allergies... More 

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