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Sanctuary Cap Cana

Certificate of Excellence
Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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Sanctuary Cap Cana
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Sanctuary Cap Cana
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2,741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed yesterday NEW

Will try to sum it up for you easily. This place is pretty nice relatively. Nice grounds. Amazing pesticides. Hardly any bugs. Still some mosquitoes of course. Clean. The castle is an amazingly cool unique structure that I can't recommend highly enough. It's so nice and quiet compared to the main children allowed area that it's like a different hotel.... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW

Resort was average, very clean. A few staff members that deserve recognition and an excellent review are lg, Conan, melvin, Bernardo and jaslierys!! The only thing we didn't like we're the excursions, we felt like the hotel only had a few that they got some sort of commission for booking and we felt like there was a lot else out... More 

Was this review helpful? Yes
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Truly a Sanctuary, Great relaxing family trip from August 12-19, 2015! Check in process could improve. Everyone is very friendly, kind and helpful. Resort is beautifully maintained. The drinks got better as week went and figured out which ones we liked: Banana Mama, Coco Loco, Miami Vice, Banana Monkey, Mojito, Caiperinia. Food was good at all 5 restaurants. Alwaus many... More 

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear AnnaMaria, Thank you very much for your publication on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your family holidays. Our entire team (especially Damarys, the entertainers and the rest of the pool bar team) will be motivated to acknowledge that you and your family lived a memorable experience due to their friendliness and excellent service. At... More 

Montreal
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and 2 daughters aged 2 and 4 just returned from the Sanctuary Cap Cana and immensely enjoyed our stay. We have been to many, many all-inclusives over the years (Royalton Riviera Cancun, Dreams Riviera, Iberostar Grand Riviera, Valentin Imperial...) and this property is pretty much what we have been searching for all these years, i.e. not the typical... More 

Was this review helpful? Yes 4
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear Mooonie, Thank you for taking time to write a review about your experience among us at the Sanctuary Cap Cana by Alsol and for choosing our hotel for your family holiday. I am thrilled to acknowledge your motivating publication highlighting out the beauty of our premises and the excellent service of our friendly staff whose service made you feel... More 

New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

awesome hotel, staff, service, food, beautiful beach, enjoyed my 8nights vacation, will return and highly recommend, stayed with 2 teens, pros: very relaxing atmosphere, delicious food, great service, room service included, cons: nothing to do for the kids, too quiet

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear AdnieszkaF, Thank you for choosing our hotel for your family holiday and for your publication about our Sanctuary Cap Cana by Alsol on TripAdvisor. I truly appreciate your positive lines referring the beauty of our grounds, our international cuisine, and the friendliness of our staff. At Sanctuary Cap Cana by Alsol we want our guests to enjoy from memorable... More 

Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Traveled with my parents and had a lovely time. Hotel and location is absolutely stunning. The staff is incredible and highly contributed to our experience. From the greeters, to the cooks and chefs, waiters and waitresses, maids, everyone was extremely kind and treated us like family. Special shoutout to Stalyn for being an awesome chef and teaching us spanish and... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear KathyL, Thank you for sharing your experience at the Sanctuary Cap Cana by Alsol on TripAdvisor. I am very happy to acknowledge for your remarks about the friendliness and excellent service of our staff that made you and your family feel at home as we aim at Sanctuary Cap Cana by Alsol. I will congratulate Staly, Menor and Woody... More 

Delray Beach, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

Fantastic architecture. Beautiful multi-level property with pools from cozie to lively. What was really special about this property were the people - warm, friendly and there to serve and please. Our experience from the time we got there to the moment we left was made particularly memorable by these outstanding associates: Cesar (very helpful), Carlos at the Ocean bar (best... More 

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear LarryB, Thank you for your publication on Tripadvisor and for having chosen Sanctuary Cap Cana for your holidays. I am very pleased to read your appraisal of our team whose excellent service made your holidays unforgettable from the first moment you were welcomed to our premises. At Sanctuary Cap Cana our passion is to provide the best customer experience... More 

Brossard, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Very Beautiful hotel, staff is Amazing. Rooms need updating. When wanting to do a up grade, do it at the hotel. 50% less The beach is really small, lots of rocks and crabs, they bit, also bring bug spray, lots of bits. Food is good, steak house is good, seafood is also good. Not much to do at night, if... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear NatVF, Thank you for having chosen Sanctuary Cap Cana for your holidays and for your review on TripAdvisor. I am happy to acknowledge your nice words about the friendliness and excellent service of our staff that made feel at home. At Sanctuary Cap Cana we want to guarantee a vacation that is unforgettable. On the other hand, we regret... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We were at the Sanctuary recently and received the greatest service from Tomas. He went above and beyond to take care of us and many others by the pool. He is a great asset for this hotel, we will miss Tomas. There was a big storm yesterday and good Tomas was running everywhere to make us feel comfortable. He was... More 

Was this review helpful? Yes 1
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear NancyP, Thank you very much for taking time to post a review about your experience at Sanctuary Cap Cana and for trusting our hotel for your holidays. I am very pleased to read how you highlighted out the excellent service of Tomas, from our pool and maintenance crew. At Sanctuary Cap Cana by Alsol our goal is to provide... More 

Manassas, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Just returned from staying 5 days at this resort. Excellent resort, food, entertainment, people, etc. The employees really go above and beyond to meet your expectations. A lot of the reviews have already commented on this resort's highlights, but I want to give a big THANK YOU to the employees who have made this vacation beyond AMAZING: Mr. Blue, JC,... More 

Was this review helpful? Yes
Kawana P, General Manager at Sanctuary Cap Cana, responded to this review

Dear DanaR, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for posting a review on TripAdvisor. I am very glad to read your positive valuation referring our beautiful premises, our international cuisine and the friendliness of our staff especially those staff members whom you named in your publication. At Sanctuary Cap Cana it is our... More 

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