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Grand Bahia Principe La Romana

3.5 of 5 Ctra. San Pedro - La Romana, Km 12, La Romana, Dominican Republic (Formerly Santana Beach Resort)
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Grand Bahia Principe La Romana
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Grand Bahia Principe La Romana
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2,420 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Bahia Principe La Romana
See the most recent reviews
Pickering, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Food is very good. Alcoholic drinks were good, good variety of drinks, including Scotch. Coffee was barely hot, even cappuccino at the bar was not hot. Resort Grounds are well kept and very nice. Beach is not very good (Punta Cana is much better) Service is very good. Shows/entertainment is good. Friendly and helpful staff. Lock at room broke down... More 

Was this review helpful? Yes 3
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Thank you for choosing to review our hotel on this website. We felt privileged to have been able to host you. It is indeed a pleasure to learn that you had especially enjoyed the our cuisine, gorunds and our service in general. On behalf of our management and all our team, we look forward to your return and... More 

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

I travel to the Dom Rep twice a year being that I am Dominican. This resort has been the most unpleasant and unfriendly I have been to. On the first day of arrival the pool was closed for seven hours due to someone having an accident. We went to the beach and we prefer to stay in the kiddy pool... More 

Was this review helpful? Yes 10
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are disappointed that we did not meet your discerning taste. Your comments have been noted and we assure you that we intend to look into all your suggestions. . It was unfortunate that you had not requested to speak with a member of our Management team who would have been happy to address your concerns. We apologize... More 

Toronto, Canada
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First of all, the only clean and clear water was in the pool. The sea water was so brown and murky that standing only knee deep you couldn't see your feet at all! The ability of the staff to communicate in English was very limited, which brought a lot of confusions. Quality of food -- could be warmer, fresher and... More 

Was this review helpful? Yes 8
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are honored to have been the host of your group whilst on your recent holiday trip to la Romana. We terrible sorry if we could not reach your expectations during your stay and also, we would like to send our wish that you get better and we hope that you had already recovered. Nevertheless, it is important... More 

Burlington, Ontario, Canada
Top Contributor
67 reviews 67 reviews
21 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with a friend over New Year's and was overall, generally pleased with the resort. The grounds are well-maintained, the rooms are nice and kept clean, the pool is great, the lobby is lovely and the drinks were all good. All the staff we encountered were also great. Drawbacks for me were the food and entertainment. I got... More 

Was this review helpful? Yes 4
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We would like to thank you for letting us to attend to your concerns. As a service-oriented company we put our greatest interest into our clients´s opinion. We have very clear that it is through listening carefully to the comments and suggestion of our customers, that we will be able to achieve the constant improvement, guest satisfaction and... More 

Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Please read my entire review - it's a long reading, but I tried to be as precise as possible. Resort accommodations are good. Resort's appearance is also good. It feels safe. Most personnel were good and helpful too. That's all "good" about this resort that I might say about it. Anything else about it was either bad or very bad.... More 

Was this review helpful? Yes 13
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Thank you for your informative review. We have noted your comments and we wholeheartedly apologize. We remind all guests to get in touch with any member from our guest service department regarding any additional needs our guest may have whilst in house. Our policy is to try to ensure our guest satisfaction before you have departed.Please be assured... More 

Toronto, Canada
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As many other reviewers have indicated, the grounds and buildings are lovely and luxurious. All carefully constructed to create the illusion of an ideal vacation bubble. Really can't complain at all about the physical amenities. The beach is nice, but the water is not the crystal clear blue I expected of a caribbean resort. There is a river nearby the... More 

Was this review helpful? Yes 9
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Thank for taking your valuable time to share your experience on TripAdvisor.Your opinions are very important to improve the service of our hotel. We sincerely regret that you were not completely satisfied with our performance and we hope you could give us another opportunity to recover your trust on us. Kindly note that our hotel always try to... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in this resort for the Christmas week. I liked everything about this resort. Nice rooms, big washrooms, absolutely stanning landscaping, clean swimming pool. You should try all 3 a la carte restaurants. Only 2 details are take off points: the ocean is not clear water and we all got sick at the last day. 40 min drive from... More 

Was this review helpful? Yes 1
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Thank you very much for your great comments about our hotel. We are glad you have fully enjoyed our services and that we have met all your expectations. I would like to comment that our Hotel Management is very concerned about all our guests, their well-being, safety and security during their stay with us are the most important... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

magnificent a true 5 star. the lobby astounding, the grounds magnificent. the staff, very professional, friendly, with inner joy apparent at all times. have visited 20 plus all inclusive in the Caribbean, and this one truly outstanding. the food and buffet, far above average..the specialty restaurants, Parisian class. alcohol is top name and plentiful - the chambermaids were superb -... More 

Was this review helpful? Yes 8
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Hazen, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. We truly thank you for taking the time to share your positive experiences and hope that when returning to La Romana, you will give us the opportunity to welcome you again at our resort.... More 

Mabou, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visited Grand Bahia in March 2014. Great service, wonderful staff and delicious food! I would hate to criticize such a well maintained resort and a great week however, to be constructive: 1) Several power outages (although likely unpreventable) were a little annoying. 2) Although the beach was beautiful, the water was murky. Not a huge deal though. 3) People... More 

Was this review helpful? Yes 3
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Guest, We appreciate your positive remarks and your time to post your opinion in Trip Advisor. Thank you so much for your recommendations and suggestions. We are grateful to know we were able to surpass your expectations with some of our services as our gastronomy offer, night activities and cleanness.We hope to see you soon, back in our property.... More 

Atlanta, Georgia
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

we were group of 13 (3 generations) for 1 wk. 8 sick + 1 sick twice within the week. believe either a powerful virus like one found on cruise ships or possible e coli from cross contamination or poor food temperature maintenance. if you go notice all food is barely warm including the coffee. on the flight home i felt... More 

Was this review helpful? Yes 5
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We would like to inform our concerns about the issue reported trough your comment on trip advisor. It is imperative for us to remark that we work with established hygiene and sanitation standards, which are monitored continuously. Also,Tour Operators demand strict rules of hygiene and security;We follow a strict program of cleaning, and constant monitoring of all standards... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(20)
  • Great time(18)
  • Lobby bar(12)
  • Golden club(10)
  • Santo Domingo(9)
  • Snack bar(8)
  • Animation Team(7)
  • Pool area(5)
  • Negative reviews(4)
  • Very good(3)

Additional Information about Grand Bahia Principe La Romana

Address: Ctra. San Pedro - La Romana, Km 12, La Romana, Dominican Republic (Formerly Santana Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > La Romana Province > La Romana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe La Romana 3.5*
Number of rooms: 400
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Also Known As:
Gran Bahia Principe La Romana Hotel La Romana
Santana Beach Resort
La Romana Gran Bahia Principe

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