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Grand Bahia Principe La Romana

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Ctra. San Pedro - La Romana, Km 12, La Romana, Dominican Republic (Formerly Santana Beach Resort)
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Grand Bahia Principe La Romana
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Grand Bahia Principe La Romana
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2,800 Reviews from our TripAdvisor Community

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Traveler rating
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    961
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813
1,260
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
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  • All months
    (2800)
  • Mar-May only
    (787)
  • Jun-Aug only
    (754)
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    (460)
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There are newer reviews for Grand Bahia Principe La Romana
See the most recent reviews
New York City, New York
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Where should I begin?!! I really hate to have write such a review but I feel Like it is my duty to inform you. The rooms are pretty basic. Doorknob was messed up, the water cut off in the middle of brushing my teeth, wifi is a joke. There was like slough in the pool at all times. The beach,... More 

Was this review helpful? Yes 5
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Yesenia, First of all, our gratitude for taking your time to share your congratulations to Mr. antonio and mr. Franklin. That is very important and valuable for us We can assure you that we understand your concerns and we are really disappointed to learn that we could not exceed your expectations with our performance, however we really appreciate your... More 

Philadelphia, Pennsylvania
4 of 5 stars Reviewed 1 week ago

This was our first time to this resort, My husband and I had an amazing time there. The people were friendly and help full with any questions we had. The room was nice an roomy the bed a lil hard but we barely spent time in the room so it wasn't to bad. They had plenty of activities to do... More 

Was this review helpful? Yes 1
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Guest, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. We truly thank you for taking the time to share your positive experiences and hope that when returning to Dominica , you will give us the opportunity to welcome you again at our resort.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I will start out by saying the grounds of this resort are very pretty! Food is terrible. my husband didn't even eat the last two days.. Because he said the food made him sick.. We paid big money for a taxi to go elsewhere and eat ! When you pay over 3k for trip you expect better food than that.... More 

Was this review helpful? Yes
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We would like to thank you for taking the time to provide us with such valuable feedback about your stay at our Resort. It is always concerning when guests are not completely satisfied with some of our facilities, however we really appreciate this feedback that represents an opportunity to improve our services, products and human resources. Thank you... More 

Philadelphia, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We got a really good deal for a 6 night stay at La Romana, so we jumped on it having been to a few Gran Bahias in the past. We didn't get the Bouganville private, adults only upgrade. From what we saw, its a stretch as to whether or not that upgrade is worth it anyway. The room was fine...... More 

Was this review helpful? Yes 4
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, we would like to tahnk you for taking the time to share your experience with us and we also would like to take this opportunity to show our appreciation about your recommendation and suggestions about some aspects of our services and facilities. We are aware that thanks to this comments we are able to improve and be better... More 

Greater London, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just got back from this hotel. I enjoyed the holiday but was dissapointed with some aspects. I arrived at this resort on the first day Miguel beach staff was very inappropriate in his behaviour towards me. Asking me if I.wanted to go outside the hotel with him. Also another member of staff Mario animation was pleasant to me... More 

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Our ultimate goal is to fulfill our guests’ expectations, we are feeling proud to learn that in your case, we were able to provide you a good time;. We appreciate as well your observations and comments that we can assure you they will be taken seriously in to consideration. We would like to thank you for sharing your,... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Worth it. We had some minor issues at very first evening (balcony door, a/c in the room). Everything was fixed immediately. Very clean. Food is very good, plenty of choice. Entertainment is regular, but our goal is not about it. Bottom line: met all our expectations. Most likely we'll be back.

Was this review helpful? Yes
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are very happy to know that beside some small issues, which were solved instantly, we met all your expectations. Waiting for seeing you again. Best regards, Helena Gómez Grand Bahia Principe La Romana More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay in "golden club" room .The hotel is always very clean, everyone is very nice and accommodating. I stay with my sister and have good time we enjoyed the room, service, food in restaurant and buffet . We enjoy a quiet beach surrounded with palm tree. only what I not enjoy the alcohol drinks very disappointments compering with same... More 

Was this review helpful? Yes
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Frank, Our main goal strives in having a great ambience to satisfy our guest’s requirements, we are glad to learn that you enjoyed your vacations with us. Thank you so much for taking your time to share your experience with us and we hope to have the opportunity to host you in the near future. Our best regards, Ivanna... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ok let's start off by saying I been to Dominican Republic 5 times and I absolutely loved it there !!! This time that I went we couldn't wait to come home!! The first couple of days were great until the locals came and ruined it for us! If we didn't get up very early we wouldn't have a chair by... More 

Was this review helpful? Yes 1
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Jennifer, We would like to thank you for taking the time to provide us with such valuable feedback about your stay at our Resort. It is always concerning when guests are not completely satisfied with some of our facilities and services, however we really appreciate this feedback that represents an opportunity to improve our services, products and human resources.... More 

Springfield, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, if you are looking for a 5 star, white beach with crystal blue water and a resort that spoils you rotten, this is not the place for you. However, if you are looking for a beautiful, well kept, relaxing spot, you will enjoy it! My husband I came for a short vacation and arrived Sunday afternoon and left... More 

Was this review helpful? Yes 3
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear guest, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. Furthermore we would like to express our gratitude for sharing your positive remarks for all our readers on Trip Advisor. On behalf of our General Manager and all Team Members at or hotel, hope... More 

Harrisburg, Pennsylvania
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I read a ton of reviews on this location before we booked. All of them hold true. I can have a good time no matter where I go.....For the package of flight,hotel, transfer, and reviews we ended up picking this place. I had low expectations. Ill try to break it down. Check in: They force you to leave your bag... More 

Was this review helpful? Yes 2
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Lorelei, The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We thank you also for sharing with us this information related to our services, especially our a la carte... More 

Hotel Review Summarization

What travelers say

  • Very nice(20)
  • Great time(14)
  • Golden club(10)
  • Lobby bar(9)
  • Santo Domingo(8)
  • Snack bar(8)
  • Pool area(5)
  • Negative reviews(4)
  • Other people(3)
  • Clean and comfortable(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (80)
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King Bed Junior Suite Superior (62)
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The Hotel (52)

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