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Grand Bahia Principe La Romana

3.5 of 5 Ctra. San Pedro - La Romana, Km 12, La Romana, Dominican Republic (Formerly Santana Beach Resort)
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Grand Bahia Principe La Romana
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Grand Bahia Principe La Romana
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2,415 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooks, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

We could not have been any happier with this resort! The staff were exceptional and extremely friendly. The food served at all locations was well prepared and tasted amazing. The cleanliness of the entire resort is truly top notch. I see some reviews about low water pressure, bad wifi, etc. The fact is you are in a tropical remote area,... More 

Was this review helpful? Yes
Barrie, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Upon arrival, we were taken to the "Adults Only" section (Bouganville) of the Resort. We ended up in one of the "Towers" on the 3rd Floor ... Nice View, Excellent Breeze, Great Room. The food was good, and the weather was Great. The Resort is very clean and very well maintained. They have lots of staff and an Excellent Manager... More 

Was this review helpful? Yes
1 review
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I booked a vacation at this resort from Jan 12-19, we actually are still in the resort. Terrible experience..after 2 days we contracted an enterovirus/food poison? and got stuck in the room for 3 days with fever, chills, nausea/vomiting and diarrhea. When we tried to discuss this health issue with the manager of the customer service, the... More 

Was this review helpful? Yes 20
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are very concern about your comments regarding your recent stay at our Resort. Please kindly note that our guests and staff well being is the top of our priorities. We would like to inform that Bahia Principe Hotels & Resorts work with established hygiene and sanitation standards, which are monitored continuously not only by Tour Operators who... More 

Prescott Ontario
Contributor
20 reviews 20 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and myself along with another couple visited here in November. It appeared busier than last year likely due in part to Bouganville getting busier. Same great resort, we ate at the ala cartes most nights and never had a bad meal. The grounds were spotless and the room was always clean. Some days it was hard for the... More 

Was this review helpful? Yes 8
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Guest, We are happy to host you with us again and again provide you another wonderful stay like the previously you had in our Luxury Bahia Principe Bouganville Don Pablo Collection last year. As always, the opinion of our guests is extremely important for us and for that reason, and after an in - dept analysis of water and... More 

Toronto
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Having read previous reviews we knew what to expect and found few surprises. Resort grounds were very lovely and clean. Room was clean and A/C worked well. Although the resort is a few years old it is well maintained. Staff were all very friendly. Communication with front desk staff was excellent but others had limited English which caused no problems... More 

Was this review helpful? Yes 4
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Guest, Thank you for your honest opinion and especially for making us see those areas where we need to work harder to improve. Of course, it is an honor for us to know, that despite these minor inconveniences, you have been very satisfied with our customer service, friendliness of staff and our Resort well kept and maintained despite its... More 

Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here from December 28th till January 5th 2015. The resort is nice but the beach water murky and not inviting for swing at all. My family all had a stomach virus and were all sick for New Years and ruined out trip and will never go back to this resort.

Was this review helpful? Yes 9
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear Guest, First of all we hope you and your family have recovered from your stomach flu. We sincerelly regret that you left unhappy. On behalf of our General Manager and all Team Members, we hope that this experience does not tarnish their perception of our Bahia Principe Hotels and Resorts and they will consider giving us the opportunity to... More 

Pickering, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Food is very good. Alcoholic drinks were good, good variety of drinks, including Scotch. Coffee was barely hot, even cappuccino at the bar was not hot. Resort Grounds are well kept and very nice. Beach is not very good (Punta Cana is much better) Service is very good. Shows/entertainment is good. Friendly and helpful staff. Lock at room broke down... More 

Was this review helpful? Yes 3
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, Thank you for choosing to review our hotel on this website. We felt privileged to have been able to host you. It is indeed a pleasure to learn that you had especially enjoyed the our cuisine, gorunds and our service in general. On behalf of our management and all our team, we look forward to your return and... More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

I travel to the Dom Rep twice a year being that I am Dominican. This resort has been the most unpleasant and unfriendly I have been to. On the first day of arrival the pool was closed for seven hours due to someone having an accident. We went to the beach and we prefer to stay in the kiddy pool... More 

Was this review helpful? Yes 10
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are disappointed that we did not meet your discerning taste. Your comments have been noted and we assure you that we intend to look into all your suggestions. . It was unfortunate that you had not requested to speak with a member of our Management team who would have been happy to address your concerns. We apologize... More 

Toronto, Canada
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First of all, the only clean and clear water was in the pool. The sea water was so brown and murky that standing only knee deep you couldn't see your feet at all! The ability of the staff to communicate in English was very limited, which brought a lot of confusions. Quality of food -- could be warmer, fresher and... More 

Was this review helpful? Yes 8
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We are honored to have been the host of your group whilst on your recent holiday trip to la Romana. We terrible sorry if we could not reach your expectations during your stay and also, we would like to send our wish that you get better and we hope that you had already recovered. Nevertheless, it is important... More 

Burlington, Ontario, Canada
Top Contributor
67 reviews 67 reviews
21 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with a friend over New Year's and was overall, generally pleased with the resort. The grounds are well-maintained, the rooms are nice and kept clean, the pool is great, the lobby is lovely and the drinks were all good. All the staff we encountered were also great. Drawbacks for me were the food and entertainment. I got... More 

Was this review helpful? Yes 4
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review

Dear guest, We would like to thank you for letting us to attend to your concerns. As a service-oriented company we put our greatest interest into our clients´s opinion. We have very clear that it is through listening carefully to the comments and suggestion of our customers, that we will be able to achieve the constant improvement, guest satisfaction and... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(20)
  • Great time(18)
  • Lobby bar(12)
  • Golden club(10)
  • Santo Domingo(9)
  • Snack bar(8)
  • Animation Team(7)
  • Pool area(5)
  • Negative reviews(4)
  • Very good(3)

Additional Information about Grand Bahia Principe La Romana

Address: Ctra. San Pedro - La Romana, Km 12, La Romana, Dominican Republic (Formerly Santana Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > La Romana Province > La Romana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe La Romana 3.5*
Number of rooms: 400
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Also Known As:
Gran Bahia Principe La Romana Hotel La Romana
Santana Beach Resort
La Romana Gran Bahia Principe

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