We found the staff rude at times,most of the staff did'nt understand basic English.Guest Services were not very helpful.It was a long walk to the beach.The doors to the terrace did not lock properly. more

We booked a activity and the director never told the tour guide and so they never came to pick us up. We went through six key cards because none of them would open the door and they door wouldn't lock. We were placed right next to the bar and loud obnoxious music played all through the night, preventing us from... more

This hotel is definitely geared towards the 'locals'. When they descended mob handed at weekends everything was done for their benefit, the English were not considered at all. They got extra outside bars, handed drinks as they entered the dining room. They were still swimming in the pool at 7-7.30 in the evenings, when it was just the rest of... more

Wasnt aware until we arrived at hotel that it is due to be closed for a major refurb in oct, and believe me i can understand why! Had to change rooms 3 times due to problems, Thomas cook rep was brilliant and made hotel move us to a junior suite. Rooms and hotel were clean but very dated and run... more

This is a decent hotel Five star hotel it is not! But then again we were not looking one. We wanted a decent hotel, good service and good food. Nice beach and friendly staff. Everything about this hotel is average. So if you set your expectations there you wont be dissapointed. As one of the other reviews mentioned ,check in... more

We arrived at the Hotel June 3, 3009 at 3PM, we checked out of the hotel June 3, 2009 at 9PM (Note: we were supposed to stay there until June 8, 2009). Where to begin? Well first off unless you speak Dominican, I would not have any expectations on having anyone, including the front desk understand you. After you arrive... more

My 3 girls and I went on a mini get away for a long weekend and were looking forward to a relaxing, fun filled vacation. We got all that and much more! The people are extremely friendly there and the hotel room was nice. The food at the buffet was average, like many of the reviews said, however the restaurants... more

So, two of my friends and me went for one week at the end of April and we all agree that it was the best time ever. We could not have asked for anything more. The staff was amazing, and when I say amazing i really mean it was outstanding, we had so much fun. We were kinda sceptical at... more

Booked our trip March 8- 16, 2009 to Puerto Plata,D.R. through Go Travel Direct from Ottawa on Skyservice airlines. (The flight had no Meals. Free pop, juice, water and peanuts.) We seen a movie on the trip there but no t.v. screens on the way back) The vacation we previously booked was supposed to be Lifestyle Tropical beach & Spa... more