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All 41 Puerto Plata hotels

Puerto Plata Village Resort

Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
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Puerto Plata Village Resort
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Ranked #24 of 41 hotels in Puerto Plata
A recent review
4 of 5 stars Reviewed July 20, 2014
fanduiz nyc
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416 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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  • German first
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English first
1 review
1 of 5 stars Reviewed yesterday NEW

This is the worst hotel I had ever been too; everything was so filthy; the rooms were infested with mosquitoes; there was a leak coming from the ceiling; and in one of the room the ac was broken. Entertainment was poor. Drinks fair. Food had little choices, but tasted good. Staff was friendly. I wouldn't recommend this hotel.

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nyc
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 20, 2014

I had a relaxing stay. Food was good. Steps away from private beach. No frills, fun time. Staff friendly, and very accommodating. Although the buffet doesn't disappoint, Make sure you make reservations for the ala carte Mexican restaurant..

Was this review helpful? Yes 2
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review

Many thanks for taking your time in writing. We are very glad for your satisfaction with our hotel. We hope see you again very soon! More

Richmond Hill, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 17, 2014

I just spent the past week at this place and it was horrible. My family has a timeshare and this apparently was the only property open during this time for that company. We had 4 rooms - upon arrival 2 of the rooms had a phone that did not work, 1 room had a leaky sink as well as a... More

Was this review helpful? Yes 4
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review
Google Translation

Muchas gracias por opinar sobre nuestro hotel. Lamentamos muchisimo los inconvenientes que usted alega. Tambien agradecemos mucho sus bonitos comentarios... More

Bronx, New York
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 9, 2014

I would rather stay at a Nazi death camp than this place..... Double occupancy is $55/night (all inclusive: 3 meals a day, open bar, free activities)..... Now let's break this down. All 3 "international" meals that are served daily are all made by the same chef/cook. And HE specialized in nothing. For some reason, they don't have (steak) knives to... More

Was this review helpful? Yes 3
AdministracionPPV, Gerente at Puerto Plata Village Resort, responded to this review
Google Translation

Muchisimas gracias por dar su opinion sobre el hotel. Lamentamos mucho que no le hayamos llenado su expectativa en su... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2014

Everyone who works in the hotel is very helpful and nice. They help you with all your needs and concerns. In my time here, I have been able to make friends that will surely last a lifetime. The food is varies daily, and shows and entertainment events are fun to go to. The nightclub is open every night as well.

Was this review helpful? Yes 1
AdministracionPPV, Gerente at Puerto Plata Village Resort, responded to this review
Google Translation

Muchisimas gracias por su excelente comentario, nos sentimos altamente complacidos de haberle satisfecho en su estadia. Para ustedes y por... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

This hotel is one of my favorites in DR. From the customer service, the food, and the comfort of the room, I can't complaint. I had been in Punta Cana several times, but my stay in this hotel was more comfortable, more familiar. When you get there ask for Loyda at the reception, she is great. I highly recommend this... More

Was this review helpful? Yes 1
AdministracionPPV, Gerente at Puerto Plata Village Resort, responded to this review
Google Translation

Muchisimas gracias por su excelente comentario. Nos sentimos altamente honrados de haberle llenado su expectativa. Esperamos que regrese cuando guste... More

Delphi, Indiana
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 16, 2014

It's just what I needed for a great family holiday. A fair price for my large family, the food is great, the beaches are spectacularly heavenly and there's attentions. Certainly, when you return to the Dominican Republic, I will be visiting this place, I've fond memories. I recommend it for a great holiday on a budget.

Was this review helpful? Yes 2
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review
Google Translation

Muchas gracias por su buena opinion. Nos satisface grandemente saber que llenamos sus espectativas. Esperamos que regrese. More

Winter Park, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 21, 2014

To begin with the Playa Dorada complex is beautiful, I can't understand why this hotel is in such poor condition. I actually enjoy Playa Dorada very much so chose another hotel on the complex if this is your destination. Anyway, my experience was an unpleasant one, from the room to the front desk staff. I went to the resort because... More

Was this review helpful? Yes 1
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review
Google Translation

Gracias por expresar su opinion. Lamentamos mucho que el hotel no le haya sido de su agrado al principio pero... More

Philadelphia, PA
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 12, 2014 via mobile

If we had paid more money I would be furious! But it wasn't expensive and you get what you pay for. We got there and they didn't have our reservation, turns out it was under someone else's name, with the wrong date. The language barrier at the front desk was a little difficult. The rooms were clean, very old, but... More

Was this review helpful? Yes 2
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review
Google Translation

Muchas gracias por su bonito comentario acerca del servicio de nuestro personal. Lamentamos que no le hayamos satisfecho en otro... More

Nashville, Tennessee
Contributor
15 reviews 15 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 26, 2014

Considering the price... one can't complain too much so here's the short list: 1) slow check in. 2) rooms clean but need to be refurbished, bedding included. 3) weak food options. Enjoyed the short walk to the beach - rides are available at lobby. Good beach access.

Was this review helpful? Yes 1
AdministracionPPV, Director General at Puerto Plata Village Resort, responded to this review
Google Translation

Muchas gracias por los comentarios de satisfaccion y tomaremos en cuenta sus recomendaciones. Le tenemos la buena noticia que ya... More

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Additional Information about Puerto Plata Village Resort

Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $$
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Also Known As:
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#19 Top resorts Hotel in Puerto Plata
Number of rooms
385

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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