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VH Gran Ventana Beach Resort

Certificate of Excellence
Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
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Best prices for: 1 room 1 guest
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VH Gran Ventana Beach Resort
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VH Gran Ventana Beach Resort
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3,960 reviews from our community

Traveler rating
    1,760
    1,362
    523
    192
    123
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1,028
1,454
59
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (743)
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  • All months
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    (1389)
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    (745)
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    (695)
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1 review
4 of 5 stars Reviewed yesterday NEW

I must admit that the scenery and the professional staff made my vacation a comfortable experience. Many staff members such as Frsita, entertained us and took the time to get us involved during the many day and evening events. A great place for family.

Was this review helpful? Yes 1
Romania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great team, great hotel! All are very friendly and ready to help you! The room was clean and cosy! Food was fantastic and plenty! Entertainment team was/is excellente! Well done, Carlos Santana, Cholin!

Was this review helpful? Yes 1
Kingston, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My mother and I returned once again, our 8th trip. Business as usual, everything seems like it is as if we never left. Returned with big welcoming hugs, the staff were amazing company this trip. The bell boys, bartenders, restaurant staff, receptionists etc. were all there with their big personalities and smiles which is definitely an asset as this hotel... More 

Was this review helpful? Yes 4
Vancouver, Washington
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Overall, I felt we didn't have many issues staying here, but neither did the resort stand out as anything special to me. The beach was nice but usually crowded. Most of our meals were at the buffet restaurant and the food was ok, sometimes a little better than others but not completely terrible. The other restaurants were a little better... More 

Was this review helpful? Yes 1
Vancouver
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited: 13 May -> 20 May The Good: - Service! The people were extremely friendly, and hospitable. - We had the Premium Package upgrade (tier 2 of 3) and had a private concierge to make all of our requests through. - Housekeeping was excellent (we tipped the 3rd night and noticed extra service - ie they washed our personal drink... More 

Was this review helpful? Yes 2
Sosua, Dominican Republic
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First, let me say we upgraded to the Royal VIP package. Very Disappointed! The reason we upgraded was because we thought we were going to be able to have premium shelf alcohol throughout the property. NOT THE CASE. In order to have a premium drink you must go upstairs away from everyone else to the private lounge. You CANNOT take... More 

Was this review helpful? Yes 1
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this review

Thank you for your recent visit and for taking the time to provide us with feedback from your stay. We are very sorry to learn you did not fully enjoy your stay at our resort. You are correct that premium drinks are limited to the Vintage Club area and for the benefit of upgraded package guests only, and this information... More 

Farmington, Michigan
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went with a group of 10 friends and got to go to Santo Domingo, cascading down waterfalls and many other activities. It was a great resort with good restaurants and nice pools. I was happy with maid service and trips arranged. Don't recommend using the safe. Had stuff stolen when we went to take our valuables the last day.... More 

Was this review helpful? Yes 3
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this review

We are delighted to know that you enjoyed your stay at Gran Ventana. We are sorry to hear that you had some mislaid items. Please be assured that no one besides the guests have keys to the in-room safes – staff and management do not keep duplicate copies. We do hope this incident will not prevent you from returning to... More 

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the VH Gran Ventana from March 19 – 29, 2015 and what a fantastic 10 days of relaxation it was! This was our first stay at the VH Gran Ventana, but not our first time in Puerto Plata. When booking our trip we decided to take advantage of the Superior Premium upgrade package for our stay and... More 

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Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The facility is very nice and situated very close to the ocean front. The room service was good. I swear they bring fresh towels 2-3 times daily with plenty of turndown service. The staff are very friendly and nice but don't speak a lot of English. One of the staff members was excellent towards me and my friends (Carmen aka... More 

Was this review helpful? Yes 2
Ottawa
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there the week of April 19th. The resort was recommended by friends of ours. We took a chance as we'd never been to Puerto Plata before. The resort was small enough to walk around comfortably, food was excellent, bar service was superb, especially at the adult pool area. All staff were very friendly & helpful. The a la... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(38)
  • Animation Team(15)
  • Great time(13)
  • Quiet pool(11)
  • Playa dorada(8)
  • Ocean Grill(8)
  • Buffet restaurant(7)
  • Really nice(6)
  • Cable car(5)
  • Paradise Island(4)
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3,814 photos of this hotel

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Pool/beach area (1080)
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Hotel & grounds (704)
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Dining (263)
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View from room (86)
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Room/suite (239)
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Bathroom (29)
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Family/play areas (19)
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Business center/function rooms (14)
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1:54
Videos (1)
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Other (1243)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (14)
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Amenities (20)
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Beach (11)
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Children's Pool (2)
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Junior Suite Catalina (8)
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Quiet Wing Pool (3)
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Restaurants and Bars (20)
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Superior Room Beata (6)
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Superior Room Catalina (11)
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The Hotel (20)

Management photos: Courtesy of the property manager

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View from room (3)
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Pool/beach area (5)
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Room/suite (2)
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Dining (2)
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Hotel & grounds (6)
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Other (3)
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Amenities