Janett of Customer Service - Thank you for your outstanding service you give me. Each and every time I needed something you had it for me with in the hour. Those of you visiting this hotel remember her name (Janett). She will go out of her way to make sure things go smoothly for your holiday with always a smile.... More

This resort is very well located. Despite its age "1986" the grounds, open areas and gardens are well kept and well groomed. The food was good but most of the time cold at the buffet. There were prostitution activity going on in block 9 where we were and it was apparent that some of the security are condoning it, may... More

First of all I must say this was my first trip down south so I do not have experience however I went with high hopes and an open mind. We arrived around 11am and did not get into our room until 3pm. We were half expecting this due to reviews we had read but we were not aware that there... More

We had a great time at this resort. first the food. There is tonnes of it. I am an extremely picky eater and I was able to always find soemthing to eat. Stay away from the hot dogs or the breakfast sausages that look like the hot dogs. There were some sausages that were good and they looked different. Usually... More

I've been to this resort 5 times and my main complaint is the management just doesn't care. Now I understand they've done some room updates (which were looooooooooooooong overdue) but that doesn't fix management's attitude. The staff, for the most part, are wonderful. Say "hi" to Alan at the beach bar and Luis at the pool bar. Great guys. The... More

Back for the 14th year in a row. Always the best service and amenities.Met up with other repeat friends from Montreal, Toronto, St. Catherines, plus made new friends from London, Sudbury, Wisconsin, and Quebec. We'll keep returning til we can't walk!

WE have just come home from our two week stay at the Grand Paradise Hotel in Puerto Plata!!!! We arrived on Sunday April 14 and left on Sunday April 28, 2013....This is our 5th time to the hotel and I must admit that there is more than one reason we keep coming back!!! Firstly.....THE STAFF!!!! When you walk in the... More

Everytime I go to Grand Paradise, I never have a complaint, the Buffet is the best, they have a different theme every night.I could not believe Jose Pilar one of the Bartenders, remembered me, they had plenty of Sambucca, and it went down smooth,Our waiter,another Jose has been there for many years, he is a most wonderful and attendful person... More

We were a bit afraid about staying at this hotel because we read some negative reviews but we were totally surprised to find that, in general, both the service and attention of the staff is very good. We stayed in a Superior room and were pleased with the cleanliness we were after returning from breakfast. We always made ​​the room... More