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Barcelo Puerto Plata

3.5 of 5 Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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Barcelo Puerto Plata
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2,275 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bronx, New York
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was my very first resort ever. It was just ok for me. Food was okay. Room was clean. The only negative thing I have to share is that we were six in a room, I Felt there there were not enough towels for all of us. So bring your own bath and beach towels. The shows at night were... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback. We would like to offer our sincerest apologies for the inconvenience that you have experienced. Once again, thank you for your comments. We deeply regret not having been able to fulfill your expectations in your stay. Yours... More

Toronto, Ontario, Canada
1 review
1 of 5 stars Reviewed 1 week ago

We arrived in Puerto Plata and went on a shuttle bus to the resort. Before getting off the bus, the "baggage helpers" on the shuttle bus asked for a tip for their "services", yet they didn't have the decency to even bring our luggage up the 2 steps to the lobby. When you arrive in the lobby, it is filled... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Brampton, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago

I hope this review is printed...I did one about 2 weeks... My hubby were here Sept. 23-30.. My friend was getting married.. so great celebration...... staff were there to greet us with warm smiles!! special thanks to Gladys.. Luis .. Nelson and Simon at the beach bar.. And Alejandro and the buffet.. see you all again soon...!!

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Providenciales
Contributor
16 reviews 16 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed at Barcelo Puerto Plata for a week in the Club Premium. I must say that it was the best choice ever. We got picked up from the airport although the bus was 20 minutes late but we call from the airport and we got connected to our representative which I didn't know that we had... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

New York City, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I took a 4 day vacation there with a friend. We picked this hotel because we thought less than us$90/day for all inclusive was very attractive. If your vacation requires only basics, if you don't want to spend too much money, if you enjoy cheap drinks, this place is your choice. Otherwise, try neighboring resorts for better options. At the... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback about our employed. Concerning your comments about our food, we would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests. Indeed, our... More

London, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So we stayed for a week in the premium club. The room was very spacious. The bar staff was good, they were quick and kept track of who was there first, did not let any one go before someone who was previously there. Kudos to Juan who was our server in the Japanese restaurant, and again in the Mexican restaurant.... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. There are always different perceptions with the product... More

Dover, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I just got back from a week at the Barcelo and loved it. I stayed in the premium club suites which were excellent. I did have a chance to see inside the regular rooms the 3 I saw were decent. The friends that stayed in them had no qualms. My only complaint if I really had one would be the... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Concerning your comments about the Dominican Restaurant, we... More

San Pedro de Macoris Province, Dominican Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is good hotel for people who like to save money. The food was good and the beach is pretty good. The facilities are well maintained. The night show was pretty awful. The room is comfortable with a huge bathroom but the TV set is pretty old. Basically this is a good choice for the hotel less than US$60.00

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

new york
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

upon arrival we waited 45 minutes for check in,only 2 staff members for about 25 guests. the room was unclean and old,sheets cover with holes,old towels and the shower stained wit running water,there is not wifi and the tv was small screen (no flat) and very old model...only the buffet wasn't too bad,but after all i won't comeback to this... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

New Jersey
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

So to start out, people read these reviews and take it to heart. We are a young couple in our 20s that travel all over. There is a point that you need to look at when booking a trip and that is all about the $. We got a great deal on this resort and is why we went. But... More

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We... More

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic

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