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Barcelo Puerto Plata

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Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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Barcelo Puerto Plata
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2,472 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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Contributor
18 reviews 18 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our first time in Puerto Plata, we arrived in Santiago which is 1 hour and 1/2 away to Puerto Plata. My friend set me with a great driver, round trip service airport to resort and back to (STI) airport. The driver that the hotel is too expensive. Upon our arrival to the resort, he had a quick check In. They... More 

Was this review helpful? Yes 1
biker-jan@hotmail.com
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel on March 28 2015 for a week, I found the staff very pleasant and friendly. When we arrived in the evening it was a quick check in,they drove us to our room on a cart and the they were so nice. The rooms were clean and the maids did a nice job cleaning them everyday.... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Stayed at the Barcelo in 2011 for my niece's wedding and decided to go there again as we had a good time. The food was terrible - breakfast, lunch or dinner. Had one good dinner on Easter Sunday - they served lobster. Italian restaurant was so-so. Mexican one was ok. Housekeeping staff was so-so. Had to ask many times to... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

Brooklyn, New York
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I think the hotel has great potential. As many have posted the Staff is amazing. The beach is beautiful. The pool was cleaner on some days than others. You get one beach/pool towel per day that you must hand back before 6pm. If the towel shop is closed you have to hold on to your towel and won't be able... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. We very much lamented any inconveniences that our clients may have encountered with the front desk. We are very concern with all the mentioned issues. We have taken their comments seriously and have dealt with our manager in correcting all these service... More 

Mississauga, Canada
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Last year we were happy with the hotel except for being the furthest building from everything. The food was ok except that the meat was tough to chew as if it was cut the wrong way. All that changed this year. We upgraded to premium so were close to everything. The food was much better this year and I enjoyed... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours... More 

Parksville, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The Barcelo Puerto Plata is not what its cracked up to be.The staff is great and probably keep the place going. All inclusive is a bit of a misnomer. Want a good steak, pay extra, same as other entrees on the menu. We were there twelve days and our bed linen was not changed at all. The Club Premium package... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful trip - a room away from the noise but still close to restaurants and the pools; an extremely clean beach; great bar service; terrific Brazilian and buffet restaurant; hot water, balcony and secure room amenities; great excursions. After walking up and down the beach and comparing other resorts, we are so glad we stayed at Barcelo. Other... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Halifax, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is a great hotel for partying, disco on the beach. The buffet is small and will run out of favorites towards the end of meal time. The pool is ideal for both children and adults. Lots of beach chairs. Talk to Felix on the beach for excursions. He wears canadian badge of some sort usually. Ive been here 3x.... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

Cap-Haitien, Haiti
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed April 6, 3 nights, we enjoyed our stay, it was old hotel, old television, old bed, chairs, but it was so relaxing, renovated comfort room, nice huge swimming pool but it is so blue like deep water which we don't like, we love the food, there is a lot of choices of restaurant from fusion, Japanese, Mexican, Italian,... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Had booked for a 7 day all inclusive package but moved to a better hotel BeLive Collection by paying extra after 3 nights. The hotel was full of locals for the easter long weekend. Mess, lack of towels-lounge chairs by the beach and pool area. The pool had way too much chlorine. They refused to give any proper drinks- too... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Club premium(9)
  • Snack bar(5)
  • Coco bongo(3)
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