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All 41 Puerto Plata hotels

Barcelo Puerto Plata

3.5 of 5 Resort   |   Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Ranked #15 of 41 hotels in Puerto Plata
A recent review
3 of 5 stars reviewed yesterday
davidherradura Preston, United Kingdom
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2,249 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
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English first
Preston, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

My wife and I and our two young children, ages 1 year and 7 years recently stayed at the Iberostar in Puerta Plata but never again! On arrival our reservation had been made for the previous week even though my paperwork and voucher clearly stated the 19th August, the date of out arrival the hotel had us down as a... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

I have being there 3 times (twice in standard rooms and once at premium area) and all of them were excellent. my standard room experience was good; food was ok on Buffett, the snack as well. Drinks was not ok, i tried different options but never satisfied. Our dinners were great (had Mexican, Brazilian, Japanese, seafood and italian) all excellent... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the place of my first trip to the Caribbean (2009) and... the rest is history. I fell in love with the area, the people, the culture, the food and I've been bitten by the Caribbean travel bug since. This hotel is part of a "hotel-gated-community" with several hotels in the same area. It feels like you're in a... More

Was this review helpful? Yes 2
New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago NEW

I was there for 4 days with my famaily to enjoy the vacation. We were very impressed-associtaes were friendly and helpful. Bellman Pedro was very friendly and outstanding. Everything went above and beyond. We expect to be there soon.

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Santo Domingo, Dominican Republic
Contributor
15 reviews 15 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel is ubicated at Playa Dorada Complex, there are several hotels inside this Complex, Barcelo is one of them, my experience here was regular, the buffett options was the principal problem, one nigth there's no children options, thanks to the Italian restaurant chief, that understood the problem and serve me pizza without reservation. Air conditioner has problem and the... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. We regret that it has not received the expected service during your stay, your suggestions will serve to improve... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Well, this is the third time I choose Barcelo Puerto Plata to free some stress at beach environment. I made my reservation throught barcelo.com and when I arrived to the hotel, the girl who was at the loby was unsure about my reservation. I show her the receipt with the reservation details on my cellphone and I told her I... More

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Client, Thank you for your review. I seriously regret you were unable to completely enjoy our Hotel; we always strive to provide our guests with a satisfactory experience during their stay. Your contentment is very important to us and we will be looking into these matters with our team, appreciate your feedback as your comments will help us to... More

North Babylon, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I had previously stayed at the Barcelo in Punta Cana, at which I had a great experience. So, when I planned my trip to Puerto Plata, I thought it was an easy choice of where to stay. However, I was unpleasantly surprised. I was extremely disappointed with the friendliness and efficiency of the staff at Barcelo Puerto Plata. We arrived... More

Was this review helpful? Yes 4
Barcelopop, Front Office Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

Guelph, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying at the Barcelo for more than ten years. My husband and I have always enjoyed the accomodation and the friendly staff. Over the years we have made friends with many of the staff. We were remarried for our 25 th anniversary at the Barcelo on the beach. They made our event very memorable for us. This... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Saint Bruno, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Positive: Old stylish hotel, affordable, food ok. 3 large pools. Good deal in POP area. Negative: No parking close to the hotel, you need to take the shuttle, hours of waiting to do the check-in so it start your vacation in a very bad way when waiting with kids. No one thought of offering drinks....in an all inclusive lol! All... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

New York
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

One hour and 30 minuets to check in. Booked a room with 2 beds, was given 1 bed and was then given attitude when I requested to change to a room with 2 beds. A bartender gave me a Fanta (orange soda) when I ordered a Coke and got upset at me when I reiterated my order, saying that he... More

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic

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Amenities

Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Top resorts Hotel in Puerto Plata #13 On the Beach Hotel in Puerto Plata
Hotel Class
Number of rooms
582

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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