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All 41 Puerto Plata hotels

Barcelo Puerto Plata

3.5 of 5 Resort   |   Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Ranked #15 of 41 hotels in Puerto Plata
A recent review
5 of 5 stars reviewed 2 days ago
terri w Guelph, Canada
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2,242 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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English first
North Babylon, New York
1 review
1 of 5 stars Reviewed yesterday NEW

I had previously stayed at the Barcelo in Punta Cana, at which I had a great experience. So, when I planned my trip to Puerto Plata, I thought it was an easy choice of where to stay. However, I was unpleasantly surprised. I was extremely disappointed with the friendliness and efficiency of the staff at Barcelo Puerto Plata. We arrived... More

Was this review helpful? Yes
Guelph, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have been staying at the Barcelo for more than ten years. My husband and I have always enjoyed the accomodation and the friendly staff. Over the years we have made friends with many of the staff. We were remarried for our 25 th anniversary at the Barcelo on the beach. They made our event very memorable for us. This... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Saint Bruno, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Positive: Old stylish hotel, affordable, food ok. 3 large pools. Good deal in POP area. Negative: No parking close to the hotel, you need to take the shuttle, hours of waiting to do the check-in so it start your vacation in a very bad way when waiting with kids. No one thought of offering drinks....in an all inclusive lol! All... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

New York
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

One hour and 30 minuets to check in. Booked a room with 2 beds, was given 1 bed and was then given attitude when I requested to change to a room with 2 beds. A bartender gave me a Fanta (orange soda) when I ordered a Coke and got upset at me when I reiterated my order, saying that he... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Staten Island, New York
1 review
3 of 5 stars Reviewed 2 days ago NEW

The check in point should be the most pleasant but instead it was a deal breaker for this resort. I spent 1 1/2 hours on line only to be told my room will be ready in 1/2 hour. It was hot and sweat was running down my back. Someone was video taping the situation because he was so upset and... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

Toronto, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

I visited this resort last April....The resort itself was very nice for the price...the pool had good entertainment during the day and the beach disco at night. We chose this hotel because it was walking distance to 2 clubs, unfortunately they were closed for renovation. All was well until I fell sick the last 3 days of my vacation. I... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Concerning your comments about our food, we would... More

Douglaston, New York
1 review
1 of 5 stars Reviewed 1 week ago NEW

I have been staying and visiting resports for about 15 years and out of all the ones I have visted I have never been more upset with the customer service. I just got back from my trip and after staying at Bareclo I will never again go to Barecelo Puerto Plata or any of thier establishments. Barecelo group is a... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Since the first day on the lobby I feel so uncomfortable, the service don't give a right information, the drinks are so bad, the room have damage devices, not a good schedule, the extra services are expensive. I pass the days because I pay it

Was this review helpful? Yes 6
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Davie, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and i arrive at the place everything locks nice they were polite and we reserve a room prefer customer in which we paid for that was not sufficient we still been treat as regular and the bar for us was no bar at all it was a totally fiasco, we tried to change a reservation for the restaurant... More

Was this review helpful? Yes 6
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. Concerning your comments about our food, we would like to point out that... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the hotel from July 23 to the 30th. I wanted to spend my vacation in a good hotel and I am glad I decided to stay in the Barcelo in puerto plata. As the days passed I grew to love the hotel, everything was perfect, the food, the room and the staff, everything. I couldn't have asked... More

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging... More

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic

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Amenities

Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Top resorts Hotel in Puerto Plata #13 On the Beach Hotel in Puerto Plata
Hotel Class
Number of rooms
582

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Barcelo Puerto Plata and other travelers.
2 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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