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Barcelo Puerto Plata

3.5 of 5 Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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Barcelo Puerto Plata
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2,313 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just got back yesterday from a week at Barcelo and we had a great time. We arrived at the hotel after arranging to be picked up through the hotel. I definitely recommend adding that option when you make your reservation. When we arrived at the airport and collected our bags someone was waiting for us, and brought us right... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Food is very acceptable Bathtubs/shower heads need overhauls. Been in many different rooms in the last 18 months, they are all in the same condition. otherwise beds are comfy. evening shows need help.

Was this review helpful? Yes
Toronto
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Welcoming, comfortable, very clean, good food, great beach and dominican climate. Our second time to this resort, we felt great welcomed by the staff like family. We enjoy the layout of this resort, close to everything, food was very good and lots of fruit, especially passion fruit and papaya that we love so much. Lobby bar , beach bar and... More 

Was this review helpful? Yes
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

visited this hotel on december 8 to the 10, only 2 days, the reception on the front desk took a long time to check me in. the property was well mantain and pool was ok, the beach was not to good , the food was a disappointment because their were no variaty , at least for the 2 days stood... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently returned from a friends wedding at this resort and it was perfect. They have wonderful dining options available every night ranging from Mexican, Italian, Japanese, Brazilian and a buffet for breakfast, lunch and dinner. The rooms were fairly good but could really use new bathtubs and shower heads. The pool and swim up bar were the best part.... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More 

Hamilton, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A very very very tired resort with mediocre food, nightly entertainment and service. Room had a dirty mirror that was not cleaned during our week's stay. Could not use make up mirror as it was too wobbly. Dirty bar fridge which was unplugged when we checked it. Plugged it back in; still did not work. Guest services told us that... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Toronto, Ontario, Canada
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here many times on business, usually in the upgraded rooms. Over the course of 18 months stayed about 9 or 10 times for anywhere from 3 to 14 days. So I got to know the staff and the resort well. For the business traveler this is a good option in the area. The food is fine but if you... More 

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived at the resort on Oct. 24, 2014 and left on Nov. 21, 2014. We had a suite in Club Premium. It is an older hotel, but well kept and clean and we loved our suite. The staff was exceptional. The were professional, fun and great to be around. They went out of their way to make us comfortable... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

Gothenburg, Sweden
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was said to be the best stay in the area and it was great. If you are Looking for an All inclusive stay with good food, all you can drink and some Dominican amusement at night this is the place for you. The place is a bit old but well kept with the pros that everything is working smort... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Medicine Hat, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Mama had been to Puerto Vallarta, Mexico previously but this was a first time vacation to Barceló Puerto Plata. We were at the resort with 45 others for our daughter and son-in-law's wedding. Some of us came on Nov. 6 and others came later from as far as Great Britain. We all made use of the bars, the a-la carte... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
Number of rooms: 582
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Booking.com, Cheap Tickets, Hotels.com, Caribbean Online Mgt Corp., getaroom.com, Travelocity, Despegar.com, Odigeo and Tingo so you can book your Barcelo Puerto Plata reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic
Hotel Style:
#12 Top resorts Hotel in Puerto Plata
#15 On the Beach Hotel in Puerto Plata

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