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Barcelo Puerto Plata

Hotel website
Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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Barcelo Puerto Plata
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2,496 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn, New York
1 review
4 of 5 stars Reviewed yesterday NEW

Had a great stay at Barcelo...price & convenience I do recommend the club premium you will see the difference once you step in the resort compare to the standard room well worth the extra bucks:)food,liquor,wifi & service.

Was this review helpful? Yes
Cap-Haitien, Haiti
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We went to this hotel 3 time with my family in 2012, 2013 and 2014 and we spent their every time .. We enjoyed a lot and we like all inclusive plan . Food was awesome , resort was excellent all free and they have excellent restaurants and swimming pool . Chill pool is also available ...

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Los Angeles
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I was thrown out of Baggage cart. The driver was negligent and had driven very fast and taken a sharp turn. I was thrown out of cart and had ribs broken. It is about two months now and I am still recovering. Assistant manager Yliana Boitel Martinez now claims that the hotel was not responsible. I have medical reports from... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Travelers are raving about these Puerto Plata hotels

Halifax, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

3 and a half star clean, nice grounds, friendly staff, all but one bartender down by the beach, good food,Cecelia is by far the BEST should get a raise for all the work we watched her do. I ve been to the dominican a few times before and never have had to deal with so many locals in my life... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

kitchener
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 11 days in the Barcelo Premium Club section. Excellent service for breakfast and lunch at the Premium club restaurant. Norberto knew our breakfast order before we even sat down each morning. He has been there for 21 years and does an excellent job. Always a smile on his face!! We had a great time and felt we... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

nyc
Contributor
14 reviews 14 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok so its no secret that Barcelo Puerto Plata is one of my favorites but I do pride myself on being fair and honest in my reviews. I also think, you, the reading consumer need to be fair and honest with your desires, expectations and knowledge of value. In short think of what you get for what you spend and... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

This is the definition of putting lipstick on a pig. The whole compound had a dingy feel to it, definitely didn't feel like you were in paradise. Our rooms fridge and ac did not work. I called 3 times about this, they never fixed it. The glass was coming out of the frame on the sliding door. We were to... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

When my boyfriend and I were first shown to our room, they gave us a room with 2 twin size beds. We asked for a different room, so they put us on the third floor with a king size bed. The mattresses are TERRIBLE! you might as well be sleeping on the floor. Also, our new room was directly above... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Welland, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We enjoyed our vacation, and the friendly staff at the Barcelo Puerto Plata. We were not able to upgrade but did get a large room in building 10. The front desk arranged to put 2 double beds together and repair our fridge. We were a bit too close to the nightly loud entertainment. If you want more quiet seek building... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Heyy, just got back from a week at the Barcelo. First id like to say that the premium is totally worth the extra money. When we arrived we were automatically taken by golf cart to the premium section to check in. As you open the gate you see a nice private area with a jacuzzi, surrounded by lots of trees... More 

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

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