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Barcelo Puerto Plata

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Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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2,526 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (387)
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Long Island, New York
3 of 5 stars Reviewed yesterday NEW

Barceló offers reasonable value-we upgraded to the premium club-did nothing for the room, but it offers internet, private Jacuzzi/pool area, private eating area and drinks ordering and no hassle reservations for the restaurants, the rooms are reasonably clean and the service was good, premium staff were friendly, great live band and the shows were entertaining. At the time, the resort... More 

Was this review helpful? Yes
4 of 5 stars Reviewed 4 days ago NEW

I visited Barcelo with my boyfriend this past weekend. We spent 1 night in the Junior Club Premium Suite which we found to be very clean and inviting. The floors were still wet from the cleaning crew when we walked in. We enjoyed the private club premium jacuzzi and a la carte club premium food selection. I unfortunately became very... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

Mount Pearl, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This resort was awesome, from the food to entertainment, the room was excellent as well. The staff was so eager to help you in any way they could. Beautiful grounds, beach was excellent except for the vendors on the beach, they come right up to you while you are on the beach chairs and keep bugging you to buy something.... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The resort is looking very well. Food was fine and with all the different restaurants you can vary quite well. I think it's normal for food from a buffet to be a bit boring after a few days, and especially the bread and donuts were sometimes too dry as it seems they're used for multiple days. Otherwise I really enjoyed... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been to this hotel several times. Great for family vacations. We stay in the premium club which is worth the upgrade. Great personilized service, good food and you don't have to fight with the masses.

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours sincerely, Hotel Director Barceló Puerto Plata More 

Southern Mexico, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

well what can i say about this some what dated hotel ,but i love it . i was introduced to this hotel a few years ago have stayed at others in area and i feel at home here whenever i get a chance to come back. the building and grounds are some of the nices in the area well mantained,due... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

new york
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been to this hotel too many times to add sum it up and this visit sadly is my last. I stayed in the Private Club section as I always do and the rooms are getting seedier and run down. Had NO and I say NO water pressure in my shower, the faucets feel off in my hand when... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. Regarding your comment about the service and rooms. We... More 

Travelers are raving about these Puerto Plata hotels

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited this hotel twice within one week. I was visiting my family in Dominican Republic for the holidays and came to Barcelo whenever we wanted to visit the beach. On our first visit, we had no problems. Early check in was smooth, room and facilities were clean and staff was helpful. The food is I think average; you can... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. We very much lamented any inconveniences that our clients... More 

Highland, Utah
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

Loved the Teleferico, 27 falls, and the people. I would NEVER drive in DR. Traffic signals, double yellow lines for no passing zones are considered suggestions not laws. Car horns are manditory, brakes optional. Motor bikes EVERYWHERE including going up the off ramps of the freeways. Temperatures were hot and muggy. Diving and snorkling were an 8 of 10. The... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive feedback. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary. We reiterate our sincere apologies... More 

St. John's, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from Barcelo again, I have to say the staff are amazing, the hotel is dated but very clean, service is excellent, food is very good, Juan and the staff get us entertained, I think for the price it is an amazing value, it isn't a far drive from airport or downtown . One of our friends had to... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We are glad to know you enjoyed our facilities, gastronomy and services and that we were able to provide you a delightful stay. Our main goal is the total satisfaction of our guests, so we are more than... More 

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