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Barcelo Puerto Plata

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Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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1 room 1 guest
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Barcelo Puerto Plata
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2,593 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

So I never got to stay here and here is a short explanation of the aggravation that we are being put through: Let me start off by saying, I work in construction. I don't care if you are in the US or DR or Europe. NO ONE decides that they are doing renovations and closing down a hotel THREE MONTHS... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I was at Barcelo Puerto Plata from aug. 7, 2015 to aug. 12, 2015 and must I say I have been to many all inclusives resorts and hotels in the Dominican republic and this was probably the worst experience of all. I was there with my husband and we booked a club premium room which is worth the upgrade for... More 

Was this review helpful? Yes 1

Travelers are raving about these Puerto Plata hotels

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at this resort for a long weekend as I was headed to other areas in the Dominican Republic boy was I disappointed I am pregnant and after a long wait for check in I realized I was placed at the last building far from everything. I was hungry by then and was rudely informed no food would be... More 

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Beijing, China
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was here for two weeks in Jan/Feb 2013, it was a very good hotel, located just at the beach. Nice restaurants for all inclusive! A lot of different activities to do here. I took my Scuba Diving license while i was here. Got i arrange through a information disk at the hotel.

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New York City, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

I never write reviews about any of my trips but after my stayed at Barcelo I will try to share my experience from the places I go whether good or bad. If you are looking to book this hotel please DON'T. I was very disappointed at how poor the overall quality of this hotel is. It was not clean anywhere.... More 

Was this review helpful? Yes
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I am not by any means a picky or unrealistic traveler. I consider myself to be a modest traveler who looks for a min of a 3 star hotel that is clean, safe and unique in its own way. In saying that, what was to be a fun filled 3 days in the beach turned out to be a countdown... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I had to stay at the Barcelo for one night after the Grand Ventana next door was booked. It was my last night in DR so I figured it would be just fine. I was sadly sadly mistaken. The nightmare began when I went to check in the staff was nice enough but seemed kind of slow. No one here... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More 

New York City, New York
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

The staff seems to need training in customer services and general approach to address guess, they lack of polishes or refinement. The hotel room need improvement, the bath top was clogged, the control remote for the TV only work if you stand in from of the TV. The TV seems to be more than 20 years old .The food was... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Client: Thank you for your candid feedback. It is our single most important priority to provide excellent service so we are certainly concerned by the details you have provided regarding your experience. We must deeply apologize for room and guest service you have noted here. We have shared your comments with our Management Team to re-emphasize the high standards... More 

Bronx, New York
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

victor peguero bronx nyc.... the hotel is very nice but be smart some block need remodelation but other area excelent.first they gave me a terrible room block 9 near reception but they changed to me inmidiatly . but l love the beer there excelent. food 3.5 not bad and you can sleep like a an angel excelent.you can go to... More 

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Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Bronx, New York
2 reviews
1 of 5 stars Reviewed 1 week ago

I went here on I deal and I still overpaid for the service provided. The food was low quality. The alcohol was bottom shelf. Bars would all close by 1am and pools are all closed by 6pm. The bar tenders were very nice but all the other employees were rude. We booked a couple restaurants and the waiters would rush... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. Concerning your comments about our food, we would like... More 

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