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Barcelo Puerto Plata

3.5 of 5 Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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Barcelo Puerto Plata
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2,351 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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courtice, ontario
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We have just recently stayed at the Barceló in Puerta Plata, as this was not the hotel we booked, But had no choice to stay here, we originally had booked next door at the V.H Gran Ventena , we could not stay there due to a mix up of our room we booked and the disrespect we received from the... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed in the resort with my family, and friends. Went we got there they took a long time to check us in. Then one of the rooms wasn't ready until later that day. The people that work there are very friendly. The food was extremely good, the beach was good only the water was dirty. The pool was nice,... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

Tecumseh, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We've never stayed in their basic accommodation -- but if you bought the bargain basement resort, don't be surprised if that's what you get. We stay in Club Premium, and it really is "Premium" We love it, and the warm welcome of the staff ... we've stayed at Premier and found it acceptable, but prefer the Club Premium. We've been... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So it was my 6th time at the barcelo puerto plata resort . Yes 6th time . As usual it was great , the staff is amazing They stand on there head for you and go the extra mile to help . The week of 17th to 24th of January I was there it wasn't very busy ...but it was... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

Uppsala
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This place may be okay for you if your expectations are that of the typical not very extravagant all-inclusive vacation. Staff: Largely uninterested. Shows that most of them do not really appreciate their work. The bar personnel is probably the friendliest. Check-in is understaffed. Rooms: Old mattresses that should have been changed 10 years ago. Bends like a banana when... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Livonia, Michigan, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We had 3 adults and a 12 yr old. I really loved it no complaints. We really enjoyed the food. Room was great. Staff friendly. I have been going to DR 15 yrs. The people who complained about this resort should probably go to a 6 star resort on another island so they can be pampered. I love DR and... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More 

Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Mother nature is beautiful! The hotel grounds looked great and we enjoyed the entertainers! They are hard working, friendly, entertaining and do a good job. Dancing was pretty good and overall entertaining. Unfortunately the bad experience started with check-in. Surly, minimally communicative, ignored us while chatting behind the desk to another. All-inclusive is neither. Most staff seemed very unhappy, no... More 

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked this hotel because Air Canada was having a buy one, get the second off vacation. We upgraded to Club Premium. THE ROOM: Nice. When we first arrived, I spoke to the porter. I told them we were Club Premium and he loaded our bags onto a golf cart and zipped us over to our "personal" concierge. Our room... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Paramus, NJ
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I am from Dominican Republic, but living in the U.S. so it pains me to have to write negative reviews but I have to remember this isn't against the country as a whole. I've stayed at other resorts and have nothing but great things to say. This time though, I had to book something very last minute for my mom... More 

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Barrie
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just wanted to share this review with you that I will be coming back again for the 11th time at this wonderful resort on Feb 5....I stayed at this resort threw all the name changes and still keep coming back year after year. I love the people and certainly enjoy the weather and location to the beach and pool.... More 

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
Number of rooms: 582
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic
Hotel Style:
#13 Top resorts Hotel in Puerto Plata
#15 On the Beach Hotel in Puerto Plata

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