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All 41 Puerto Plata hotels

Barcelo Puerto Plata

3.5 of 5 Resort   |   Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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60%
Ranked #16 of 41 hotels in Puerto Plata
A recent review
3 of 5 stars reviewed 4 days ago
Chonee NY
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2,214 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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English first
Santo Domingo
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed yesterday NEW

Spent the first hour, from 5-6 pm on a Monday waiting to check in. The lobby was so hot that people were passing out. No drinks were offered at check in as in other resorts! Price was not bad but room had no shampoo or soap when I arrived. Room was average. Beach is very windy.

Was this review helpful? Yes
Dover, Delaware
1 review
1 of 5 stars Reviewed yesterday NEW

I did my homework before going on this trip by using Trip advisor. The reviews were mixed like alot of them typically are and I decided to find out for myself. and all the negative reviews on here are correct and with good reason. No smiles from the time we walked into the resort, the porter was unfriendly. The lobby... More

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NY
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Four of us stayed at this hotel for 2 days in early July. We arrived at the resort early so of course the room wasn't ready (understandable since check-in is in the early afternoon). Since we arrived so early we decided to make reservations at one of the sit down restaurants for that evening. While speaking to the concierge that... More

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Client: Thank you for your candid feedback. It is our single most important priority to provide excellent service so we are certainly concerned by the details you have provided regarding your experience. We must deeply apologize for any housekeeping and maintenance concerns you have noted here. We have shared your comments with our Management Team to re-emphasize the high... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Words can’t express how horrible this resort is. This is definitely the worst experience I’ve ever had. I’ve been to two star hotels with better service than here. The staff is rude and the treatment they give you is horrible! Please do not book. They will treat you like crap, especially if you are not a local. I stayed at... More

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest Miss. Jodayra, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

1. I found an used "male protection" in the room next to the coffee pot, no apologies from front desk or cleaning lady. No one offered to change the room or inspected the entire room 2. Food and drinks, besides the fruit, I have eaten better at other hotels. Worst piña colada ever, did not even bother to tried something... More

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

The Good: 1. We rented the Prestige class room which was drastically better than the normal rooms. It had vaulted ceilings, a nice balcony and walking distance to the beach. After seeing the regular rooms it was well worth the difference. 2. The beach was awkward to get to and had poor facilities (no food, decent chairs) so it was... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I couldn't believe the terrible food? It fixed my eating disorder when I got home because everything tasted 1000 times better at home. The locals were feeling up girls in the pool, you had to wave money in front of the bar tender just to get a drink (all inclusive but not really) All the vendors at the hotel just... More

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

MIAMI
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I went for the weekend to Puerto Plata and stayed here and think I made a mistake when I got to the hotel it was jam packed with the local people there checking in to stay for the weekend took me an hour to get my room when I did get my room was not satisfied with the room at... More

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Ok, here is my best to give you an accurate description of the hotel. I arrived in Puerto Plata late at night and the guy at the front desk was happy to check me in. The rooms were very old, but they seemed clean. The bed was comfortable, however the fridge wasn't cold at all and and the TV was... More

Was this review helpful? Yes 5
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Internet give them a 4 1/2 stars and a family resort, but really ?? Everything was wrong,a lot of young loud teenagers,drinking,and wild. Started with check in time there was close visiting 50 people waiting and only 2 workers at front desk what should have taken 10 minutes took over one hour to check in. Went with my wife and... More

Was this review helpful? Yes 9
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic

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Amenities

Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Top resorts Hotel in Puerto Plata #14 On the Beach Hotel in Puerto Plata
Hotel Class
Number of rooms
582

Questions & Answers

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1 question

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