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All 42 Puerto Plata hotels

Barcelo Puerto Plata

3.5 of 5 Resort   |   Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
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Barcelo Puerto Plata
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60%
Ranked #15 of 42 hotels in Puerto Plata
A recent review
3 of 5 stars reviewed 1 week ago
Tgallego Orlando
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2,227 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

1. I found an used "male protection" in the room next to the coffee pot, no apologies from front desk or cleaning lady. No one offered to change the room or inspected the entire room 2. Food and drinks, besides the fruit, I have eaten better at other hotels. Worst piña colada ever, did not even bother to tried something... More

Was this review helpful? Yes 1
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The Good: 1. We rented the Prestige class room which was drastically better than the normal rooms. It had vaulted ceilings, a nice balcony and walking distance to the beach. After seeing the regular rooms it was well worth the difference. 2. The beach was awkward to get to and had poor facilities (no food, decent chairs) so it was... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I couldn't believe the terrible food? It fixed my eating disorder when I got home because everything tasted 1000 times better at home. The locals were feeling up girls in the pool, you had to wave money in front of the bar tender just to get a drink (all inclusive but not really) All the vendors at the hotel just... More

Was this review helpful? Yes 2
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

MIAMI
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I went for the weekend to Puerto Plata and stayed here and think I made a mistake when I got to the hotel it was jam packed with the local people there checking in to stay for the weekend took me an hour to get my room when I did get my room was not satisfied with the room at... More

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Ok, here is my best to give you an accurate description of the hotel. I arrived in Puerto Plata late at night and the guy at the front desk was happy to check me in. The rooms were very old, but they seemed clean. The bed was comfortable, however the fridge wasn't cold at all and and the TV was... More

Was this review helpful? Yes 5
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Internet give them a 4 1/2 stars and a family resort, but really ?? Everything was wrong,a lot of young loud teenagers,drinking,and wild. Started with check in time there was close visiting 50 people waiting and only 2 workers at front desk what should have taken 10 minutes took over one hour to check in. Went with my wife and... More

Was this review helpful? Yes 9
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

Orlando
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Overall this resort was pretty and well located walking distance to beach and some workers were overall very nice . Some just didn't like their job , rooms were old fashioned , old tv with broken buttons which didn't turn on , phone in room didn't work (but they did take care of the phone immediately) , the beds were... More

Was this review helpful? Yes 7
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Walpole
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I was very excited for my trip to the DR. When I arrived at the resort, my family and I immediately went to the buffet. The food was disgusting. Many things were unidentifiable and it was obvious that they had been sitting out for quite some time. On our second night at the resort, two of my family members became... More

Was this review helpful? Yes 6
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. Concerning your comments about our food, we would like to point out that... More

New York City, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a nice romantic getaway and it was perfect!!!! We tried every restaurant and the beach front one was our favorite. The staff were friendly and made out trip wonderful! Roberto on the beach hooked us up with awesome excursions that were great!!!! I would love to go again!!!

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We... More

New York City, New York
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Okay so this may be a long review just so that you readers will understand my experience at Barcelo in Puerto Plata. I went to DR for a week because I attended a wedding so we stayed at Barcelo. . bad idea. Before we got to the resort, it was established that we would get a club Premium room but... More

Was this review helpful? Yes 4
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with... More

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Hotel Summarization (Beta)

What travelers say

  • Club premium(12)
  • Snack bar(6)
  • Coco bongo(5)
  • Very clean(3)

Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Barcelo Puerto Plata 3.5*
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic

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Amenities

Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Top resorts Hotel in Puerto Plata #14 On the Beach Hotel in Puerto Plata
Hotel Class
Number of rooms
582

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