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Barcelo Puerto Plata Resort

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Barcelo Puerto Plata

3.5 of 5
Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Hotel amenities
Barcelo Puerto Plata
1,958 traveler photos
Ranked #17 of 47 hotels in Puerto Plata
3.5 of 5 stars 1852 Reviews
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Traveler Reviews
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1,852 reviews from our community

Traveler rating
    436
    622
    359
    231
    204
See reviews for
Families
333
 
Couples
604
 
Solo
47
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Overall not bad”
4 of 5 stars Reviewed May 16, 2013 NEW

So, we stayed at this resort April 29-May 13. I really liked it, but a few things did make my vacation not so perfect. CHECK-N was real long, although we bought a prestige class package. And then we really had to wait for 3,5 hours until our room is ready. It was a Labour day weekend, so although we arrived... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 18, 2013

Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging... More

Toronto, Canada
1 review
“Barcelo 2013”
5 of 5 stars Reviewed May 15, 2013 NEW

My wife and I went to Barcelo from April 18-25 inclusive. We found the resort to be very clean with exceptional service. We were lucky to experiance 4 a la cartes and found them all to be excellant. The buffet was also very good with plenty of choices for all services. The wait staff were ever vigilant in getting you... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 16, 2013

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fun place!”
4 of 5 stars Reviewed May 14, 2013 NEW

I stayed here last weekend and it was so nice! The pool has a swim-up bar (although only open till 6), and the beach is beautiful and clean! The food was okay, a little bland, but nothing terrible. We stayed in a suite, and the room was beautiful. However, our room was located on the edge of the resort and... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 15, 2013

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We... More

Gananoque, Canada
1 review
“Peurto Plata is off destination list”
3 of 5 stars Reviewed May 13, 2013

We spent 10 days April 27 - May 7th. Resort was ok, however will not return. We arrived to a full resort, however the lions share of visitors were local Dominicans. Unaware that we were arriving on a Dominican long weekend. We found the locals were very rude and dominated the pool, the bars and showed little respect for the... More

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 14, 2013

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

Mass
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Made the best of it...disappointed, will not return”
2 of 5 stars Reviewed May 13, 2013

Just got back from the Barceló with my husband, we were there from May 3-11. To pretty much sum up our stay at the Barceló...we "made the best of it". I've stayed at numerous Barceló's but this one has got to be the worst, such a shame to the hotel chain. I had read about the warnings here on tripadvisor... More

Was this review helpful? Yes 2
Barcelopop, Director General at Barcelo Puerto Plata, responded to this review
May 15, 2013

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible... More

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Halifax, Nova Scotia, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
“nice destination”
4 of 5 stars Reviewed May 12, 2013

7 days April 29th-May6th. As always I did not expect the property to be a North American 4star but it was actually clean the food not bad. The beaches are not dirty and the pools seemed to be clean as well no complaints. The only complaint about the room is that the balcony looked at a beautiful path that led... More

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Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 15, 2013

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Gananoque Ontario
1 review
1 helpful vote 1 helpful vote
“Will not return”
2 of 5 stars Reviewed May 11, 2013

Went for 10 days April 27 - May 7. Was a little disappointed, with the rooms, they seemed outdated and lacked TLC. The food at buffet was OK, the Bavarian was terrible, overcooked and very rushed, the Italian was 5 star perfect. When we arrived the hotel was very busy the pool was so full hard to find a chair... More

Was this review helpful? Yes 1
Barcelopop, Front Office Manager at Barcelo Puerto Plata, responded to this review
May 13, 2013

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More

Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A trip with friends/RELAX! you are on holidays!!!”
3 of 5 stars Reviewed May 10, 2013

Was at the Barceló from April 19th till the 26th 2013. We arrived late evening on the 19th. The check in wasn’t that bad. It takes time but what can you do when a full bus arrive. All our rooms were ready (4 of them ). We took a shower and we were on our way to the disco! Music... More

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 11, 2013

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We... More

Sydney, Nova Scotia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
37 helpful votes 37 helpful votes
“Go Premium!”
4 of 5 stars Reviewed May 9, 2013 via mobile

It really is amazing how different your experience can be from other travellers that travelled the same time as us. My husband &I arrived April 9th - 23rd with no expectations after reading previous reviews. I don't know what these other travellers expect for what they pay...but they should be investing in higher price vacations...in my eyes, we received more... More

Was this review helpful? Yes 7
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 10, 2013

Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the... More

Halifax, Canada
1 review
3 helpful votes 3 helpful votes
“First time - Great Vacation 04/24-05/01”
4 of 5 stars Reviewed May 8, 2013

I traveled with a group of 12 family members during the week of April 24-May 1st. It was our first time staying at this resort, and we were all very pleased! The service was exceptional, the staff was always going out of their way to serve us. Especially Simon at the main bar near the lobby, he was such a... More

Was this review helpful? Yes 3
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
May 9, 2013

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • “Club premium” (12)
  • “Snack bar” (10)
  • “Very good” (7)
  • “Coco bongo” (7)
  • “Really good” (5)
  • “Beach vendors” (4)
  • “Very clean” (3)
  • “Pool bar” (3)
  • “Hot dogs” (3)
  • “Prestige Class” (3)

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Additional Information about Barcelo Puerto Plata

Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar/Lounge Beach Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotels in Puerto Plata
#15 On the Beach Hotels in Puerto Plata
#18 Romantic Hotels in Puerto Plata
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Barcelo Puerto Plata Hotel
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental

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Barcelo Puerto Plata
Playa Dorada PO BOX 54
Puerto Plata
Dominican Republic
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