We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Puerto Plata

Hotel website
Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Special Offer
Up to 50% discount
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Barcelo Puerto Plata
Professional photos View all
Browse nearby
Barcelo Puerto Plata
Add Photo Write a Review

2,557 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    591
    873
    510
    303
    280
See reviews for
512
835
89
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2557)
  • Mar-May only
    (905)
  • Jun-Aug only
    (511)
  • Sep-Nov only
    (397)
  • Dec-Feb only
    (744)
All months
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

My husband and I spent months planning the perfect honeymoon within our budget. We finally settled on Barcelo Puerto Plata because it is on the same beach we got engaged on and the price was right for our ten day honeymoon. Unfortunately our experience fell short of our expectations. The food was definitely a HUGE downfall; at the buffet it... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our stay was okay. Our first night one of the rooms was given to us late and we were a family of 16. The room we got late ended up have a major water leak and the babies bed was covered in water and all his stuff destroyed. They replaced the damaged diapers and offered room service to clean the... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 days ago NEW

This place sucks the worst food worse rooms dirty toilet was Peed had flies in the room they change us room three times air conditioner broke hotels a disaster the pool super dirty.. Never agin . The hotel is full of kids and the so call club sucks the repeat the same nasty food

Was this review helpful? Yes
Phoenix, Arizona
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I was a little skeptical of this resort due to the mixed reviews. However, we were all pleasantly surprised by the grounds, the room, and the food. Check-in was a little slow, and making dinner reservations was somewhat inconvenient, having to do it in person between certain hours made it difficult to get a reservation when we were out on... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Tampa, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I really enjoyed my stay at the Barcelo. This was my first all inclusive experience and I will say I was not disappointed. We booked a suite for our trip. We checked in on a Friday evening and were greeted very warmly in the lobby. The bell hops took all of our bags and put them on a golf cart... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This is the worst resort I've ever been at. The service is terrible, they don't make you feel welcome. After a long trip from Canada, it took 2 hours just to check in and another 2 hrs to get the room key. That was a total mess, customers complaining and they didn't even care. We had to take our luggage... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and... More 

Yellowknife
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Barcelo a few times, the entertainment is awesome! The staff is friendly and helpful, the food was good, a lot of selection to choose from. The drinks and the swim up bar were a hit :). Love that you are able to just swim up to the bar and get a drink.

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Travelled to this resort with S-trip and our group had such an amazing time!! Staff were very helpful and friendly. The food was very good, lots of variety. The pool and the beach were perfect! Such a great resort!

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We are glad to know you enjoyed our facilities, gastronomy and services and that we were able to provide you a delightful stay. Our main goal is the total satisfaction of our guests, so we are more than... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed in this resort for 2 weeks and couldn't ask for more. The staff of the resort were very happy and smiley all the time, the buffet was good BUT the a la carte restaurants were even better. One of the things that I loved the most was the fact that the rooms were ALWAYS clean when I came back... More 

Was this review helpful? Yes 1
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata, It is always a pleasure to receive positive feedback. We are glad to know you enjoyed our facilities, gastronomy and services and that we were able to provide you a delightful stay. Our main goal is the total satisfaction of our guests, so we are more than... More 

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

My family and I (party of 19) decided to stay here on our family vacation in May 2015. When we arrived they could not find our reservation. I did not receive my room until 8pm. Fits night there I realized my room was missing an iron and requested one needless to say that I never received one. I had to... More 

Was this review helpful? Yes
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. We regret that your disappointment with so many areas... More 

Questions? Get answers from hotel staff and past guests. Ask a question

2,623 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2440)
Viewed
View from room (76)
Viewed
Pool/beach area (653)
Viewed
Hotel & grounds (451)
Viewed
Family/play areas (26)
Viewed
Bathroom (39)
Viewed
Room/suite (218)
Viewed
Dining (155)
Viewed
Business center/function rooms (3)
Viewed
0:11
Videos (11)
Viewed
Other (808)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (130)
Viewed
Amenities (11)
Viewed
Beach (12)
Viewed
Outdoor Pool 1 (16)
Viewed
Outdoor pool 2 (2)
Viewed
Restaurants and Bars (35)
Viewed
Superior Room (29)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Room/suite (8)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (12)
Viewed
View from room (2)
Viewed
Dining (6)
Viewed
Other (19)
Check In Check Out
Price Your Stay
Hotels you might also like...
Travelers also viewed these Puerto Plata hotels
0.2 mi away
Casa Colonial Beach & Spa
Casa Colonial Beach & Spa
#1 of 44 in Puerto Plata
4.5 of 5 stars 443 reviews
0.2 mi away
BlueBay Villas Doradas Adults Only
0.1 mi away
VH Gran Ventana Beach Resort
VH Gran Ventana Beach Resort
#5 of 44 in Puerto Plata
4.0 of 5 stars 4,060 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Be Live Collection Marien
Be Live Collection Marien
#15 of 44 in Puerto Plata
3.5 of 5 stars 1,781 reviews
1.1 mi away
Iberostar Costa Dorada
Iberostar Costa Dorada
#4 of 44 in Puerto Plata
4.5 of 5 stars 4,546 reviews
6.8 mi away
Cofresi Palm Beach & Spa Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay