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Hotel Napolitano

Hotel website
Av. George Washington 51 (Between Both Obelisks) | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
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118 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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There are newer reviews for Hotel Napolitano
See the most recent reviews
Miami, FL
Top Contributor
72 reviews 72 reviews
55 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed August 5, 2014

I have been staying at Napolitano for many years. I was just there a couple weeks. In the suite I was in the air conditioning hardly worked. It stayed that way all week. Last year I was at this hotel and there was also an A/C problem. The unfortunate fact is the owners are too tight to spend money on... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Thank you so much for posting your feedback on Tripadvisor, we would like to inform you that the air conditioner in the romos have been replaced and are Brand new, please allows the opoerunity to demostrate that the hotel is under deep renovations and that you will have the most pleasant time during your stay. Thank you very much. More 

Orlando, Florida
Top Contributor
51 reviews 51 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 30, 2014

There were 25 of us having a family reunion. This hotel is about 20min from the airport but from what i saw that was available and reasonable this fit our needs. it is nice enough, the staff is very friendly. Beds are just ok, but worked well for us as a transition to our villa in Las Terrenas. Stay comes... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Dear guest: We greatly appreciate the taking of your important time to write us about your past experience at our hotel property, We value your comments. We thank you, too, for choosing our property for your stay. We are working on the opportunity issues bruoght to our attention by you, We will be working on them to avoid this kind... More 

Bayamon, Puerto Rico
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

The location of the hotel is pretty convenient and you do get ocean view, however, the first thing I found when I got to my room and pulled the cover of my bed was someone else's body hair. The mattress itself has seen better days, it had a big dip in the middle and it didn't have a mattress cover... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Dear guest: We greatly appreciate the taking of your important time to write us about your past experience at our hotel property, We value your comments. We thank you, too, for choosing our property for your stay. We are working on the opportunity issues bruoght to our attention by you, We will be working on them to avoid this kind... More 

Griffin, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

This was my first time visiting Santo Domingo, I stayed at the Napolitano Hotel, this is an AWESOME hotel, I really enjoyed my stay here. The rooms are very clean, the restaurant is right there on the second floor and they have a Spa in which I totally took advantage of. The Breakfast was more than I ever expected, I've... More 

Was this review helpful? Yes
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued customers and appreciate your comment. We look forward to seeing you again soon! More 

Kansas City, Missouri
Top Contributor
58 reviews 58 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 9, 2014

I am staying at the Hotel Napolitano with a group for work.The hotel staff is very kind and provide a good service. The price for the hotel is very reasonable. The food is quite good and everyone in the group of 19 has stayed healthy! This hotel is right on par for the price point. There is a beautiful terrace... More 

Was this review helpful? Yes
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Dear Guest, Thank you for posting a review and sharing your feedback from your stay, we truly hope to host you again and continue to provide the excellent service that a guest such as you deserves. Once again thank you. More 

Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2014

This Hotel is located on the malecon in Santo Domingo, all rooms have nice sea views, AC works good and there is always hot water in the shower. The Hotel has a resturant with very good food, and there is also a spa in the hotel which provides massage and face treatments. It takes about 10 minutes to walk to... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Dear Guest, Thank you for posting a review and sharing your feedback from your stay, we truly hope to host you again and continue to provide the excellent service that a guest such as you deserves. Once again thank you. More 

St. Petersburg, Florida
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed February 6, 2014

I have to agree with everything written in the prior review of this hotel. The Napolitano has been my "Go To" hotel in Santo Somingo I've stayed there on at least 6 different occasions and over all, have been very happy with it. Unfortunately, my stay on Saturday 2/01/14 shows just how far the hotel has slipped. In my case,... More 

Was this review helpful? Yes 1
Franck S, Manager at Hotel Napolitano, responded to this review

Dear Sir: The Napolitano hotel would be happy to receive another chance to show you that the room key problem was resolved. The casino includes 31 video slot machines, a Mystery Jackpot, and opens 9am-1am every day. Our price is one of the most competitive in the malecon market. Please note that the live music at the Terrace ends @11pm... More 

Travelers are raving about these Santo Domingo hotels

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 11, 2014

I have stay in this hotel many times and kept comming back because of its employees. They are that good. But finally, the bad facilities deterred me from coming back. The Casino has no table games and closes at around 2:00 am. The elevators broke down every day. I had to literally walk up 8 stories 4 of the 9... More 

Was this review helpful? Yes
Vilma Lissette A, Manager at Hotel Napolitano, responded to this review

On behalf of the entire team of the Napolitano Hotel, we regret everything that happened during your stay in our hotel, Were technical problems that have been solved. Your comment is very important to us because it helps us to improve every day in service to guests. We would like to have the pleasure of welcoming you again in our... More 

Top Contributor
75 reviews 75 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed January 6, 2014

It is old and it is not maintained properly. As a funny anecdote, we asked for a baby crib and they put that in the room beside ours. Just imagine when the guy of the room arrived and found this thing in his room. No comments about his reaction. The hotel has a terrace with a kind of nightlife. The... More 

Was this review helpful? Yes 1
Vilma Lissette A, Manager at Hotel Napolitano, responded to this review

Dear guest. We apologize for any inconvenience suffered during your stay in our hotel, customers are our priority. We really hope to have the opportunity to serve you better at your next stay. Best Regards, More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 24, 2013

The hotel has very good location, but the rooms are very poorly maintained air condition is not working well, were hot during our stay and when I complained at reception they sent maintenance to check and according he said had repaired but did not works. I returned back to reception and told them it was still the same and informed... More 

Was this review helpful? Yes 1
Vilma Lissette A, Director Comercial at Hotel Napolitano, responded to this review
Google Translation

Distinguido huesped; En nombre de todo el staff de Napolitano Hotel, lamentamos mucho lo ocurrido. Nuestro mas sincero interés es... More 

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