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Hotel Napolitano

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Av. George Washington 51 (Between Both Obelisks) | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
Best prices for: 1 room 1 guest
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Hotel Napolitano
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Hotel Napolitano
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117 reviews from our community

Traveler rating
    24
    31
    25
    13
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newark, New Jersey
Contributor
14 reviews 14 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Hotel Napolitano succeeds in many ways: rooftop pool and terrace, casino, salon, and barbershop. Granted, I rarely use these amenities when going abroad, but what a marvelous stay I had! The service was superb, staff was attentive, and being next to the highway George Washington, I was able to hop in my Picanto and go out and explore in no... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 27, 2015

This is a review when I was there around July 2014. I was very disappointed with my stay. First off, the bathrooms were not clean . I asked for the bathroom to be re-cleaned. It still looked very filthy. There was hair on the floor and tiny roaches around the sink. The sink also looked cracked and did not have... More 

Was this review helpful? Yes 2
Texas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 19, 2014

I've stayed at this hotel before and never have had a problem. This time it was different. I walked into this place without a reservation. George, the friendly concierge told me the rate would be 122 American a night. I told him I could reserve a room on priceline for 70 a night. We agreed on a price of 70... More 

Was this review helpful? Yes 4
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

I was very pleased with my stay here. Although I give it 5/5 stars, I will write the pros and cons for those more picky than me. The last time I stayed in Santo Domingo, I was a few minutes away in Zona Colonial in the Mercure Hotel. IMO, Zona Colonial is great if you want to be very close... More 

Was this review helpful? Yes 2
Melissa B, Gerente at Hotel Napolitano, responded to this review

regards Dear Sir We are pleased that you stayed at our hotel and enjoy our facilities and services ( restaurant, food , internet, room service , hotel location) . In relation to the problem you mention (customer service at front desk) we are working to solve it . We hope you come back soon to our hotel and give you... More 

Puerto Plata, Dominican Republic
Top Contributor
93 reviews 93 reviews
10 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 18, 2014

I stayed quite a couple of times in the Napolitano, but always just for one night. Although it isn't a five star hotel, I still believe that the whole hotel needs a complete overhoal, in fact it is realy outdated, from carpets to beds to linen etc .... I must however say that is was clean and the hospitality was... More 

Was this review helpful? Yes 1
Melissa B, Gerente at Hotel Napolitano, responded to this review

regards Dear Sir We are pleased that you have stayed at our hotel and enjoy the hospitality and breakfast . In relation to the problems you mention (carpets, beds, linen), we are working to solve them and provide better service. Thank you More 

Columbia, South Carolina
Top Contributor
51 reviews 51 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed November 15, 2014

Stay Away This hotel is in an excellent area by the Malecon overlooking the ocean and also has a casino. The only good thing I found about the room is that it appeared clean. But I found the hotel to be old and in need of immediate renovation. The sheet, carpet and the towels had stains, the bed covers seemed... More 

Was this review helpful? Yes 1
Melissa B, Gerente at Hotel Napolitano, responded to this review
Google Translation

Saludos Estimado Señor: Nos agrada que le haya gustado la ubicación de nuestro hotel. Con relación a la infraestructura del... More 

1 review
1 of 5 stars Reviewed September 29, 2014

This Hotel is the worst thing that could happen to a traveler. IT has a mice plague, cockroaches everywhere poor airconditioner, no selfsufficient room service, no one speaks english properly, no face fronting manager. The food and service at the restaurant is a disgrace. I got violently poisoned with some chicken I ordered. The vegetables wherent washed properly and to... More 

Was this review helpful? Yes
Melissa B, Gerente at Hotel Napolitano, responded to this review

regards, For our hotel , your opinions are vital for growth. We regret all the inconveniences that occurred during your stay. We are working to resolve all faults and wish you give us a second chance to serve you better . best regards , More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2014 via mobile

I stood in this hotel from june 28 till july 20..it was my first time, i liked it because of the server in the pool josè he gives a very good service..i went with my friends and my daughter and we were all happy becauze of jose service, he made all us feel special, the people in reception are very... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Thank you very much for posting your feedback on Tripadvisor, we are very glad to know that you where satisfied during your last stay we hope you come back very son Thank you. More 

Miami, FL
Top Contributor
60 reviews 60 reviews
45 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 5, 2014

I have been staying at Napolitano for many years. I was just there a couple weeks. In the suite I was in the air conditioning hardly worked. It stayed that way all week. Last year I was at this hotel and there was also an A/C problem. The unfortunate fact is the owners are too tight to spend money on... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Thank you so much for posting your feedback on Tripadvisor, we would like to inform you that the air conditioner in the romos have been replaced and are Brand new, please allows the opoerunity to demostrate that the hotel is under deep renovations and that you will have the most pleasant time during your stay. Thank you very much. More 

Orlando, Florida
Top Contributor
50 reviews 50 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 30, 2014

There were 25 of us having a family reunion. This hotel is about 20min from the airport but from what i saw that was available and reasonable this fit our needs. it is nice enough, the staff is very friendly. Beds are just ok, but worked well for us as a transition to our villa in Las Terrenas. Stay comes... More 

Was this review helpful? Yes 1
Keyra F, Director of Sales at Hotel Napolitano, responded to this review

Dear guest: We greatly appreciate the taking of your important time to write us about your past experience at our hotel property, We value your comments. We thank you, too, for choosing our property for your stay. We are working on the opportunity issues bruoght to our attention by you, We will be working on them to avoid this kind... More 

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