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Hilton Santo Domingo

Certificate of Excellence
4.0 of 5
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Ave George Washington, No 500, Santo Domingo, Dominican Republic
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Free Night + Hotel Credit
Hilton Santo Domingo
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Ranked #15 of 76 Hotels in Santo Domingo
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
MiguelLVargas San Juan, Puerto Rico
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728 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan, Puerto Rico
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I just returned from a business trip to Santo Domingo. I had not stayed at the Hilton Santo Domingo for some time and was pleased tonsee that, while it's showing some signs of aging, it still is a good option. My room had a wonderful view to the Malecón and was clean and comfortable. The included buffet breakfast offered a... More 

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Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear MiguelLVargas, Thank you for taking the time to comment about your recent stay with us. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the view of the Malecón from your room and buffet breakfast. We are delighted to know you had a remarkable experience in our hotel and look forward to welcoming... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have used this hotel for business and selected it for my wedding night. I was provided a free upgrade to a suite. They made my day. I would definitely recommend this hotel to everyone traveling to Santo Domingo

Review collected in partnership with Hilton Hotels & Resorts

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Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Jose A, Thank you for taking a moment to share about your recent experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking. We are delighted to know you had a remarkable experience in our hotel and look forward to welcoming you back in the not too distant future. Should you... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not sure how to describe this property. The Hotel is located right across the ocean. If you are lucky to get a room on the corner of the 17th floor and above (The Executive Suites) the view is breath taking. The rooms as expected from Hilton very updated and modern. Comfortable beds. Now things to know. NO SHUTTLE SERVICE to... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Naida S, Thank you for taking the time to comment about your recent stay with us. We value your opinion and your feedback is greatly appreciated, it helps us spot opportunities for improvement. We are pleased to hear you found the room and pool area to your liking. We take note of the comments regarding the quality and variety... More 

Lausanne, Switzerland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights in the Hilton Santo Domingo, despite the fact we didn't have a reservation the booking of a room was quickly handled. The staff who handled it spoke fluently English We booked a suite on the higher spacious. The suite are very spacious with separate bathroom room and two toilets, bubble bath. The suite , bathroom... More 

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Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear vinylmeister1, Thank you for taking a moment to share your recent experience in our hotel. We are delighted to know you enjoy your stay in our property, specifically our: suites and service received by our team members. We take note of the comments regarding the cleanliness of our windows which I will share with our team, this feedback will... More 

San Juan, Puerto Rico
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I came to the hotel for a business trip that lasted 5 days. The location of the hotel, facing the ocean, is a definite plus. Very few hotels have such an awesome view. But its location also has a couple of drawbacks. There are very few restaurants in the area, mainly because most of the good restaurants are inland (not... More 

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Manuelq57, Thank you for taking a moment to share your recent experience in our hotel. I am pleased to hear you found the Hilton Santo Domingo to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Should you need any assistance, please contact me. Sincerely, More 

Ponce, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very comfortable and the ocean view was great to wake up to in the mornings. Great breakfast and wifi always worked perfectly.The lobby was very unimpressive, and there's not much to do on property or to walk to nearby.Comfortable beds and clean room.

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear JulioEPC: We are delighted to know you enjoy your stay in our property, specifically our: amazing ocean view, breakfast, wi fi and rooms. We look forward to welcoming you in the near future. Cordially, Hector Concari Gerente General More 

Bonao, Dominican Republic
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

During the weekend of Mother's Day, I took my family to the hotel to unwind and relax. The overall stay was very good but as everyone knows the devil is in the details and I that is what I can review. The staff was very helpful and kind and spoke very good English which allowed for everyone in my family... More 

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Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear troy j: Thank you for choosing Hilton Santo Domingo to spende the Mother's Day weekend. We appreciate you taking the time to review your stay in our hotel, specially providing detailed feedback that help us ensure pleasant stays for all our guests. Kindly contact me, should you require any assistance. Cordially, Hector Concari Gerente General More 

Minnesota
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed a long weekend for a recent wedding. It was a nice venue for a wedding. Maybe for Santo Domingo this is a good hotel, but it was way below Hilton standards in my opinion. Our room badly needed updating with a broken window in the bathroom, chipped tub, frayed carpet and a bathroom door that wouldn't stay open.... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear PK6, Dear miami33029, Thank you for taking the time to comment about your recent stay with us. We value your opinion and your feedback is greatly appreciated, it helps us spot opportunities for improvement. We also thank you for your comment about our staff, which I will share with them. We are sorry we did not meet your expectations... More 

Matthews, North Carolina
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Awful, awful place. Food was so nasty I spent a night vomiting. Terrible location. Service INSANELY SLOW TO THE POINT OF MADDENING even when there didn't seem to be any other customers waiting. Incompetent staff. Unacceptable. So disappointed in Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
San Antonio, Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very comfortable and the ocean view was great to wake up to in the mornings. Great workout center and wifi always worked perfectly. The café in the lobby had limited options but was overall good. ATM also available on the first floor.

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Santo Domingo to your liking.I am delighted to know you had a remarkable experience in our hotel. We look forward to welcoming you back to our hotel in the not too distant future. We remain at your service. Hector... More 

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