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All 75 Santo Domingo hotels

Hilton Santo Domingo

4.0 of 5 Hotel   |   Ave George Washington, No 500, Santo Domingo, Dominican Republic
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78%
Ranked #14 of 75 hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Lisandro G New York, United States
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558 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Cheyenne, Wyoming, USA
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

worst hotel Ive stayed at. Manager wouldn't take my complaints nor would he return my calls. I had to call for maid service every day and then they didn't replenish my coffee or kleenix. Most staff don't speak English. Elevators are the worst for executive floors - key cards dont work so I ended up riding the elevator all the... More

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New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

Superb hotel and very efficient staff. Beautiful rooms and accommodations. We liked the fact that the hotel is located in front of the ocean and the view is spectacular. Breakfast is varied with plenty of options for all types of appetites. All the staff members made us feel very welcomed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Lisandro G, Thank you for choosing Hilton Santo Domingo for your stay in the city. We feel happy to read you enjoyed our spectacular ocean view, our buffet breakfast and team member’s hospitality. Please feel free to contact me in case you need assistance with a future reservation. Best regards, Yajaira Maldonado I Manager – Communications & Social Media More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

On my stay I got a corner room and the view was amazing. You could see the sea and the pool. This is the second time I've stayed in this Hotel and it's always a pleasure. It's pretty close to Zona Colonial (a must see attraction while in DR).

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Yajaira M, Manager at Hilton Santo Domingo, responded to this review

Dear DrLuisVasquez: Thank you very much for your comments, our great location in the Malecon with views of the sea are a great complement for the service that we provide to each of our guests. Sincerely; Jose Vicente Melo I Manager – Communications & Social Media More

1 review
4 of 5 stars Reviewed 2 weeks ago

The best part of the hotel were the people. Very friendly and helpful. Lots of construction in the lobby but it wasn't noisy. We got to connecting rooms in the corner so could open our individual doors and still have a locked door to the rooms. Only downside was food was very expensive, especially for the Sunday Brunch. Not a... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear guest, We thank you for your preference to our hotel, and for taking the time to share your experience with us. We also thank you for the constructive comments regarding our food service, we make sure to share it with management. Please contact me if there is anything I can assist you with on a future stay in Santo... More

Top Contributor
74 reviews 74 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I usually overlook the issues at this property, but my most recent stay lets me know this hotel is not what it used to be. The rooms are in need of remodeling. The hotel has put new carpet in some of the rooms and the carpet has a very bad smell. The hotel usually does not have the air conditioning... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear guest, Thank you for letting us know your perception of our hotel; your opinion is very important for us. We are sorry we did not meet the standards you expected when staying at Hilton Santo Domingo and over which our high reputation in the market is built. Please be advised by law, all hotels in the Dominican Republic must... More

Willemstad, null, Netherlands Antilles
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a standard sea view room, first night after heavy rain (tropical storm Bertha) we noticed some water leaking from the light fixture above the bath tub, I reported this at the front desk and we went shopping, when we came back they upgraded us to a huge suite with double bathroom, jacuzzi, 2 flat screens, well the works... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Peter H, Thank you for taking the time to inform us and others of your experience at Hilton Santo Domingo. We were delighted to hear that you were satisfied with your stay and the solution to your room inconvenient. It is a pleasure to inform you our lobby is undergoing refurbishment we expect works to conclude September 30, 2014.... More

Glendale, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family stayed 3 night last week and everything was okay except the inconvenient of the lobby remodeling time, the staff was excellent including the room cleaning personal and the continental breakfast provide us the best Dominican food taste.

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Roberto Ubiera, Thank you for your recent stay at our hotel! So glad you were able to experience the true Hilton hospitality and our tasty breakfast buffet. We are working hard to have our lobby ready in a few more weeks. We look forward to seeing you soon. Yajaira Maldonado I Manager – Communications & Social Media More

Mayaguez, Puerto Rico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in this hotel for more than a year and the staff and service is excellent. All staff members greet you with a smile and they are helpfull and friendly. My last stay was 6 August. Rooms are clean and big. Special thanks to Lenin Casanova, Korines, Neury and all the staff in reception.

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Oscar H, Thank you for your review. Our staff is always happy to serve you, make sure I will share with them you wonderful comments. Regards, Yajaira Maldonado I Manager – Communications & Social Media More

Dorado, null, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay in this Hotel at least 4 times a year. This year alone I stayed for 2 weeks during the month of june and 3 times more during this year. The rooms I have stayed in are beautiful and clean. The views to el Malecon and the Ocean are relaxing. Breakfast has a lot of variety and is one... More

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Victor, Thank you for taking the time to remark on your experience at our hotel. Our staff is delighted to hear that their hard work and attitude does not go unnoticed. Thank you also for the high ratings received. I trust you will continue to choose us, should you need any assistance with a future stay, please do not... More

Laurel, Maryland
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 weeks ago

This is a perfectly acceptable and even pleasant place to stay, but it has very few attractions within its property other than a very small pool, a restaurant / bar, and a gym / spa. The staff is attentive and cordial almost to a fault. The facilities are well kept and the room that my wife and I chose had... More

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Arialdi, Thank you for reviewing your stay in our hotel. We are thrilled to know that you have liked our room view and team member's helpfulness and service. We also appreciate the constructive comments that we will take in consideration. We hope to welcome you back soon. Yajaira Maldonado I Manager – Communications & Social Media More

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Additional Information about Hilton Santo Domingo

Address: Ave George Washington, No 500, Santo Domingo, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santo Domingo 4*
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Also Known As:
Hilton Santo Domingo Hotel Santo Domingo
Hilton Hotel Santo Domingo
Santo Domingo Hilton

246 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#5 Luxury Hotel in Santo Domingo #6 Romantic Hotel in Santo Domingo #7 Business Hotel in Santo Domingo #8 Family Hotel in Santo Domingo
Hotel Class
Official Description (provided by the hotel)
The Hilton Santo Domingo is located on the southern side of the city, 31 kilometers (35 minutes) away from the Las Americas International Airport and 110 kilometers (120 minutes) away from La Romana International Airport. Situated near Santo Domingo’s major corporations, the downtown business sector. Hilton Santo Domingo is the perfect hotel for business and events.The Hilton Santo Domingo with 21 floors and panoramic elevators in the atrium is the tallest hotel in Santo Domingo and overlooks the tranquil waters of the Caribbean sea, with 3 bars and one restaurant. All guests can enjoy free internet WiFi at Vista Bar and Akwa Bar. ... more   less 
Number of rooms
228

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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