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Hilton Santo Domingo

Certificate of Excellence
4.0 of 5
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Ave George Washington, No 500, Santo Domingo, Dominican Republic
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1 room 1 guest
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Hilton Santo Domingo
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779 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santo Domingo, Distrito Nacional, Dominican Republic
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed in this hotel several times and never had a bad experience. Staff is friendly and they provide good service. The restaurant is good, a little overpriced in my opinion. I always take rooms that face the Malecon and the view of the sea is breathtaking, I recommend this hotel!

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear AliciaMagdalena, Thank you for taking the time to comment about your recent experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the ocean view and service received by our team members. We thank you for the comments regarding the price of the food, which I will share with our... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel a couple of times already and honestly the CHECK-IN PROCESS SUCKS! The check-in always takes about 30 minutes. I work front desk for a hotel & it usually takes me about 5 minutes to check-in the guest and inform the guest about the hotel amenities. Also here they ask all sorts of questions as... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Lori F, Thank you for taking the time to comment about your recent stay in our hotel. It is very important for us to know our servce levels and spot opportunities for improvement, which is why your opinion is valiable for us and we try hard to make sure all our guests have a rewarding stay. We sincerely appreciate... More 

El salvador
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I love the ocean view, I'm always booking hotels in the "Malecon" in Santo Domingo, BTW, nice hotel, great service, they always have a ocean view room for me. BUT! the restaurant is another story, usually, I don't complain for one or two details, I'm pretty understanding, but in this case, all of the cases has been terrible: 1. Room... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Estimado AguilarRafita, Thank you for taking the time to comment about your recent experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the ocean view and service received by our team members. We appreciate your comments regarding the service and quality of the food received in hotel during your stay,... More 

Punta Cana, Dominican Republic
1 review
4 of 5 stars Reviewed 1 week ago

Excellent service, friendly staff, good value and location. Not the first time staying at this hotel and choose to return due to location. Breakfast buffet at the main restaurant is excellent and bar lounge for Happy Hour is good value.

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear bvapuntacana, Thank you for taking the time to comment about your experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the service, location, breakfast buffet and our Happy Hour in our Bar Sol & Sombra. I want to thank you for your preference and for the kind comments about... More 

Miami, Florida
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a HHonors Diamond member. I've stayed at this place on several occasions before. The hotel is in dire need of a renovation, even with an "upgrade" to an executive floor, the beds are really uncomfortable, what they call a Queen bed is actually a full, the furniture is all scratched and some of the drawers don't open. The... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Jorge F, Thank you for taking the time to comment about your recent stay in our hotel. It is very important for us to know our service levels and spot opportunities for improvement, which is why your opinion is valuable for us and we try hard to make sure all of our guests have a rewarding stay. We sincerely... More 

Washington, Virginia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel in June 2015 for a conference and my stay with wonderful. The hotel is conveniently located on the Malecon and provides wonderful service. The room I had was a corner room (which I would definitely recommend), with a panoramic view of the ocean. The room was quiet, clean, well appointed (with TV and desk) and... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear VirginiaMember, Thank you for taking the time to comment about your recent stay in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the location, room, the magnificent view of the ocean, meeting facilities, food and gym. I want to thank you for your preference and for the kind comments about... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago

I've travel to this hotel several times. It's a great experience, hotel is well kept, love the executive floor. Staff is very helpful. Hilton beds are the best. Great location. Free wifi is good and ranges all over the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Francisco Z, Thank you for taking the time to comment about your recent stay in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the Executive Floor, locationa and free wifi. I want to thank you for your preference and for the kind comments about our team members, which I will... More 

Nashville, Tennessee
Level Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife and I came here for a wedding anniversary trip and ended up having a great trip. They were aware that the trip was for our anniversary and obviously that my wife was 5 months pregnant, so the front desk receptionists were SUPER friendly and accommodating....definitely the best part of the hotel. The hotel is a bit dated (others... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Andrew H, Thank you for taking the time to comment about your recent stay in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the upgrade to a corner suite with a great view of the ocean and the city, the courtesy of our team members with the charcuterie plate and... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

My stay was a wonderful and totally relaxing experience. The massage I had took my breath away that was the highlight of my trip.The staff was very professional and the hotel quailty was perfect my whole trip was beautiful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear greylinr, Thank you for taking the time to comment about your experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the massage you had during your stay with us. I want to thank you for the kind comments about our team members, which I will share with them since... More 

Orlando, Florida
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 28, 2015

I owe this Hotel and its staff a very much deserved, highly recognized review - of all the hotels I've ever reviewed on tripadvisor, this one really tops them all. The only thing I regret, is not having names as some (particuluarly the porters and desk agents). Some things a guest will experience as soon as you pull up -... More 

Was this review helpful? Yes 1
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear ScottyA320, Thank you for taking the time to comment about your experience in our hotel. We are pleased to hear you found the Hilton Santo Domingo to your liking, specially the view of the ocean from the rooms, our restaurant, the service and Executive Lounge. I want to thank you for your preference and for the kind comments about... More 

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