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Hilton Santo Domingo

Certificate of Excellence
4.0 of 5
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Ave George Washington, No 500, Santo Domingo, Dominican Republic
Hilton Santo Domingo
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Ranked #15 of 76 Hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
MaxLopez Lawrence, Massachusetts
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696 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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Lawrence, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for 3 nights with my wife and 2 kids and was happy with the overall service our room and views from this hotel. Will definitely stay here again. This hotel is perfectly located in the Malecon with easy access to restaurants and the center of the city.

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear MaxLopez, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the service, location, great view and true Hilton Hospitality. We look forward to welcoming you in your next stay in Santo Domingo. Should I be able to assist you with future accommodations, please contact me. Sincerely, More 

Houston, Texas
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice hotel that a a fenomenal view!! Good and spacious rooms, excellent service and all people and everyone is really trying to make your stay very confortable. Problems i have are related to the restaurant and food! Breakfast fruit was very bad yesterday and when I was going for lunch, there was a company party and costumers... More 

Was this review helpful? Yes 2
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Chinata1215, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the great location, rooms and true Hilton Hospitality. We appreciate the comments regarding the food at the Restaurant, which is unacceptable and infrequent of our hotel. I'd like to apologize on behalf of the team as... More 

Boston, United States
1 review
5 of 5 stars Reviewed 1 week ago

Was at this Hotel for 2 nights and I like the location. The service was overall excellent except the bar on the 5th floor, where the service was below average. But the rest of the Hotel staff were amazing!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Albertleon K, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the great location and true Hilton Hospitality. We appreciate the comments regarding the service received at the Bar, which is unacceptable and infrequent of our hotel and team members. I'd like to apologize on behalf... More 

Miami, Florida
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

First time in DR for business and had a great experience at the Hilton. Everyone was very friendly and the Sevice was excellent. As a Diamond Member you get two free drinks per day,upgrade, free wi fi, free hot breakfast! The hotel arranged for a txt to pick me up at the airport and the driver and service was excellent!... More 

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear Ramon-33126, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the true Hilton hospitality and the benefits of being part of Hhonors. I also want to thank you for the kind comments about our staff and the quality of our services, which I will share with... More 

Washington
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checked out this morning and could not be happier with our stay. The hotel is starting to show her age a bit, but the staff more than makes up for it. We had a corner room over looking the sea ... fantastic! We rarely eat in the hotel, but we gave it a try and enjoyed it. We had an... More 

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Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear G-KinEuroland, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the great view from our corner room, wifi, food, connectivity station and the true Hilton hospitality. I also want to thank you for the kind comments about our staff, specially Mr. Carlos and the quality of... More 

Houston, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

we expected a lot more from this hotel, we had twice luke warm food. parts of the hotel could really do with refurbishment and upgrade, very expensive for bar prices including taxes etc a glass of merlot was $14, which is in anyone's eyes pricey. rooms were good clean, and the staff were friendly, although more spoken english would have... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear John F, Thank you for taking the time to comment about your recent stay at our hotel. We value your opinion and your feedback is greatly appreciated, it helps us know our service levels and spot opportunities for improvement, like the ones you have given us. I am sorry we did not meet the standards you expected when staying... More 

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent choice and best during business trip, good food and wonderful services by entire staff I do recommend Good that all the staff do speak English and very communicable Best location and a great view from hotel

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear patrosaisudha, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the great location, wonderful view, food and true Hilton Hospitality. I also want to thank you for the kind comments about our staff, which I will share with them since it's a great motivation to our... More 

New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My friend and I had a great experience at the hotel. The entire hotel is very clean and kept up well. The staff went out of their way to welcome us- scheduling our last minute tours and helping with currency exchanges. We enjoyed lounging by the pool and ate at the on-site restaurant. This property lives up to the Hilton... More 

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear TLusi, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the great location, taxi services and true Hilton Hospitality. I also want to thank you for the kind comments about our staff, which I will share with them since it's a great motivation to our team.... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton Santo Domingo is a great hotel, the staff is excellent. The view of the Caribbean Sea was wonderful, the food at the restaurant was excellent. We can't say enough good things about the staff and quality of service.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear A2943SIjohnp, Thank you for taking the time to comment about your recent stay in our hotel. It is very important for us to know our service leves and spot opportunities for improvement. We are delighted to know you enjoyed the great location, our food and true Hilton Hospitality. I also want to thank you for the kind comments about... More 

Richmond-upon-Thames, United Kingdom
Top Contributor
129 reviews 129 reviews
31 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Hilton 4 days at the beginning of our holiday in the Dominican Republic and another one at the end. Generally speaking my evaluation is very positive but there are some points of attention. Firstly the location. Yes, it is seafront on the Malecon, but when you read the Hilton website you get the impression that you... More 

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear guitarman666, Thank you for taking the time to comment about your recent stay at the Hilton Santo Domingo. We value your opinion and your feedback is greatly appreciated, it helps us know our service levels and spot opportunities for improvement, like the ones you have given us. We are delighted to know you enjoyed the true Hilton hospitality. I... More 

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