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All 75 Santo Domingo hotels

Hilton Santo Domingo

4.0 of 5 Hotel   |   Ave George Washington, No 500, Santo Domingo, Dominican Republic
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Ranked #15 of 75 Hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
DRtravelerHalethorpe Halethorpe, MD
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570 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halethorpe, MD
Contributor
11 reviews 11 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've stayed at Hilton Santo Domingo many times before. It's the hotel of choice when you need some peace and quite from Colonial Zone. The rooms are always clean and tidy. The staff are all friendly and shockingly remember me each time I visit. I wanted to give an excellent review but I just can't get past the large hold... More

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Bedford, United Kingdom
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel comes with everything you expect from a Hilton: the facilities are clean and tidy, the gym is well equipped, the food at breakfast is plentiful, the room service menu is good. For me the location was excellent (close to my business location). Something that really struck me about this hotel was how lovely the staff were, they made... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Caroline B: The most important asset from our Hotel, is our team members, that are capable to exceed the expectations of our guests and visitors in any way possible. It was a pleasure to have you here in Hilton Santo Domingo, and we hope to see you again very soon. Sincerely; Jose Vicente Melo I Communications and Social Media... More

Florida Keys, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a very nice Hilton property hotel. The staff are all professional, and overall the stay was great. I was there for 4 nights. A couple things to watch for: - There was a $50 charge (was in the fine print of my hotel check in card - but I didn't see it). It was NOT on my receipt... More

Review collected in partnership with Hilton Hotels & Resorts

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Robert K: We are very happy that you pass a great stay with us, all of our staff are well train to exceed the expectations of our guests. We have some politics about the check in or check out, that our staff of the front desk, are obligated to tell you, when you get to the hotel or when... More

Passaic, NJ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checkin: We had 2 different stays in the span of 8 days. Both stays the checkin was flawless. On the 2nd stay, we were allowed to checkin 2hrs prior at no charge! Excellent customer service. Front desk was really cordial (typical hilton). Gave us tips were to dine around the city and best exchange rate locations. Once in my room,... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Dominican-Born: Thank you very much for your comments, it is important for us, to know eveything that's happening in our Hotel, when so many times, to be very involved in the operations, things may pass us. Every day we impproved in our service to exceed the expectations of our guests and visitors. hope to see you back very soon,... More

Miramar, Florida
Top Contributor
72 reviews 72 reviews
43 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Superb hotel. Great Location and views. Beautiful rooms with ocean views. Corner rooms are the best view. People are super friendly and very knowledge of all in the market. Staff is super friendly and well trained. Business floor is very nice and breakfast is good for the business traveler. Will recommend to anyone going on business to Santo Domingo.

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Jose C: Here at Hilton Santo Domingo are dedicated to serve and to make every minute of their stay, the more pleasant moment. Hope to see you again very soon, sincerely; Jose Vicente Melo I Communications and Social Media Manager More

Bedford Heights, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here several times on business and pleasure and the rooms are beautiful and the staff was superb. The manager Patricia Nunez took great care of my every need and did it all with a smile. Junior Joaquin who served in the dining and lounge area was also a joy to meet and his service was impeccable. They have... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear JThomasfarley: Our most value asset, is our team members, and for us is very important that you mention the great job perform by several of them. We work very hard to impprove our service every day, and to exeed the expectations of our guests each time they stay with us. Thank you very much, sincerely; Jose Vicente Melo I... More

Santo Domingo, Dominican Republic
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

i stay here 8/29-8/31... asked about upgrading my room since no rooms are ready until 3pm... with most flights landing at 3am.. this means a lot of down time trying to find something to do. anyways after finally checking in and shelling out an additional 200USD for the room upgrade-. the room its self was very nice- 2 bathrooms, a... More

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Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear snowbrat85: Our Restaurant Sol and Sombra, is a nice place to eat with beautifull views of the Caribbean Sea, althoug is really nice that you shared your comments with us. I will review our menu, and the prices, to fit the expecttions of every one of our guests, it is important that us, as Hilton Santo Domingo, maintain our... More

Cheyenne, Wyoming, USA
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

worst hotel Ive stayed at. Manager wouldn't take my complaints nor would he return my calls. I had to call for maid service every day and then they didn't replenish my coffee or kleenix. Most staff don't speak English. Elevators are the worst for executive floors - key cards dont work so I ended up riding the elevator all the... More

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Yajaira M, Manager at Hilton Santo Domingo, responded to this review

Dear rms999: There are no words to describe how sorry we are that you have all of this inconvinients during your stay at Hilton Santo Domingo. Our standars do not accept any of this. Please i would like to invite you to come to Hilton Santo Domingo one more time, and i would make sure that you have a stay,... More

New York, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Superb hotel and very efficient staff. Beautiful rooms and accommodations. We liked the fact that the hotel is located in front of the ocean and the view is spectacular. Breakfast is varied with plenty of options for all types of appetites. All the staff members made us feel very welcomed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Yajaira M, Public Relations Manager at Hilton Santo Domingo, responded to this review

Dear Lisandro G, Thank you for choosing Hilton Santo Domingo for your stay in the city. We feel happy to read you enjoyed our spectacular ocean view, our buffet breakfast and team member’s hospitality. Please feel free to contact me in case you need assistance with a future reservation. Best regards, Yajaira Maldonado I Manager – Communications & Social Media More

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

On my stay I got a corner room and the view was amazing. You could see the sea and the pool. This is the second time I've stayed in this Hotel and it's always a pleasure. It's pretty close to Zona Colonial (a must see attraction while in DR).

Was this review helpful? Yes
Yajaira M, Manager at Hilton Santo Domingo, responded to this review

Dear DrLuisVasquez: Thank you very much for your comments, our great location in the Malecon with views of the sea are a great complement for the service that we provide to each of our guests. Sincerely; Jose Vicente Melo I Manager – Communications & Social Media More

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Additional Information about Hilton Santo Domingo

Address: Ave George Washington, No 500, Santo Domingo, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santo Domingo 4*
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Also Known As:
Hilton Santo Domingo Hotel Santo Domingo
Hilton Hotel Santo Domingo
Santo Domingo Hilton

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