We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Santo Domingo

Certificate of Excellence
4.0 of 5
Hotel deals
Hotel website
Ave George Washington, No 500, Santo Domingo, Dominican Republic
Hilton Santo Domingo
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #15 of 76 Hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
wrp57 Grand Cayman
Write a Review

673 reviews from our community

Traveler rating
    308
    212
    97
    37
    19
See reviews for
81
181
70
266
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (673)
  • Mar-May only
    (177)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (181)
All months
Grand Cayman
Top Contributor
203 reviews 203 reviews
66 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was very please with my latest stay in this hotel, the service and upgrade to the rooms and gym, the Club Floor upgrade and the staff, plus the views from the rooms are magnificent. They have improved their operation with the new competition now in the market.

Was this review helpful? Yes
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear wrp57, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the true Hilton Hospitality, our views, gym and the upgrade to our Executive Floor. I also want to thank you for the kind comments about our team members, which I will share with them since they... More 

Coamo, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

This Hotel is perfectly located. Ocean front view, spectacular! In the colonial site of Santo Domingo. Getting in and out was easier than I thought. The Concierge coordinated taxi service for me, and was the best. The staff is very efficient, friendly and with the local charm. I think it's the best experience in the Caribbean. I need to repeat... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear Henry H, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed our spectacular views and the true Hilton Hospitality. I also thank you for the kind comments about our Concierge team and the rest of the team members, which I will share with them since they... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

We are staying at the Hilton Santo Domingo. The hotel is nice and the staff are warm, extremely friendly and helpful. All the staff from the front desk to the restaurants and bars go out of their way to make guests feel welcome. Daniel (concierge) has been extremely helpful in scheduling tours of Santo Domingo as well as recommending sites... More 

Was this review helpful? Yes
Hector C, Manager at Hilton Santo Domingo, responded to this review

Dear Noel A, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the true Hilton Hospitality, I also want to thank you for the kind comments about our staff, specially Mr. Daniel, which I will share with them because is a great motivation to our team. We... More 

Punta Cana, Dominican Republic
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a lovely stay at Hilton Santo Domingo. Beautiful hotel, magnificent views and especially wonderful staff; efficient, friendly and very caring. Would highly recommend, upgrading to the Executive floor, you can enjoy complimentary continental breakfast and refreshments at the Executive Lounge. The hotel WiFi is excellent! I look forward to returning very very soon!!!

Was this review helpful? Yes
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear Frethzia, Thank you for taking the time to comment about your recent stay in our hotel. We are delighted to know you enjoyed the true Hilton Hospitality and our spectacular views. I also thank you for the kind comments about our team members, which I will share with them since they are a great motivation to our team. We... More 

New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

Overall very good hotel - excellent food! Kudos to the chefs. The staff were very kind, nice and always smiling. I had a Junior Suite and the room was very comfortable. The only thing is that you can't really go outside of the hotel. But that's not really a problem for them to resolve.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hector C, Manager at Hilton Santo Domingo, responded to this review

Dear Hatsumi M, Thank you for taking the time to comment about your recent stay in our hotel and for the kind comments about our team members, which I will share with them since is a great motivation to our team. We are delighted to know you enjoyed the true Hilton hospitality and look forward to welcoming you in your... More 

South Florida, Florida
Top Contributor
51 reviews 51 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I must second the previous reviewer, the hotel staff is very accommodating and helpful, however, this hotel has seen better days. Hallways are dark, amenities are scarce, furnishings and the like are outdated and frayed. With new competitors like the JW Marriott in town now, they really should invest in the property or they will continue to lose guests or... More 

Was this review helpful? Yes
Hector C, Manager at Hilton Santo Domingo, responded to this review

Dear gensnimica, Thank you for taking the time to comment about your recent stay in our hotel. I value and appreciate your feedback as we are always open to suggestions that might help us satisfy our guest even more. I also thank you for the kind comments about our team members, which I will share with them since they are... More 

Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

- close to the city centre. - can be very noisy. - I have not tried the breakfast, so can not evaluate. - amenities are nice. - nice restaurants around the hotel. - easy access to main points. I recommend this hotel for the business travellers.

Was this review helpful? Yes
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear hasanuner71, Thank you for taking the time to comment on your recent stay with us. I am glad to read we met your expectations. Should I be able to assist you with future accommodations or travel plans, please do not hesitate to contact me Sincerely, More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel wasn't what i expected i've been to many different hiltons all over the world and the the staff members were more professional . I had the worst discriminatory experience in this hotel if you are dominican, i'll recommend you not to come to this hotel . The only treat foreigners good but if they know you are... More 

Was this review helpful? Yes
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear elcallao05, Thank you for taking the time to comment about your recent stay at our hotel. We always strive to satisfy our guests, and I am so sorry to read that it was not the case during your stay at Hilton Santo Domingo. We take note of the comments regarding the service received by our team members, which is... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel in March 2015. Fortunately got a discounted deal for 6 nights otherwise we would have been very disappointed. Lobby area, coffee shop, restaurant and pool area are all really tired and desperately need a facelift. Shame on Hilton for not investing in its property. The staff are doing their best and in general helpful and friendly.... More 

Was this review helpful? Yes 1
Hector C, Gerente at Hilton Santo Domingo, responded to this review

Dear AndreaNamibia, Thank you for taking the time to comment about your recent stay in our hotel. I sincerely appreciate your positive feedback on areas of improvement. We take every guest comment very seriously and always make improvements based on our guests suggestions. I take note of the comment regarding the replenished of the tea in your room. I apologize... More 

Chicago, Illinois
Contributor
20 reviews 20 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has a great view of the ocean. There are no beaches near by but mine was a business trip and had a comfortable stay. The room is comfortable and clean and the food and service is good. It is not hard to move around the city from its location. I am returning to this hotel again in a... More 

Was this review helpful? Yes
Hector C, General Manager at Hilton Santo Domingo, responded to this review

Dear JGNC, Thank you for taking the time to comment on your stay with us. We were delighted to hear that you were satisfied with your stay and that you enjoyed our spectacular ocean view and Delicious Cuisine. We will be sure to share your comments with the Team Members. I will be waiting for you in your next visit... More 

Questions? Get answers from hotel staff and past guests. Ask a question

284 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (225)
Viewed
Hotel & grounds (51)
Viewed
Room/suite (66)
Viewed
Bathroom (14)
Viewed
Pool/beach area (22)
Viewed
View from room (26)
Viewed
Dining (13)
Viewed
Family/play areas (2)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Dining (8)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (15)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (3)
Viewed
View from room (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question