Great location, awesome view to the Caribbean Sea, excellent service, unbelievable food.
There was nothing to complain about while in the hotel, great service and great value all around. Everything from the room to the parking to the gym to the restaurant was simply lovely.
The only way it had been nicer is if we had stayed longer.
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Thank you for taking the time to write this great review of our property. Our staff is so happy to know you had an excellent stay and to receive your positive feedback.
We are looking forward to welcoming you back shortly.
Best Regards,
Elaine Osorio
Quality & Service Manager
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My first words have to be EXTRAORDINARY HOTEL. Hilton santo domingo as my opinion is the most comfortable, well located hotel in santo domingo. New parking very safe and very important for me. the food was great, the employees since you arrive till your check out they try always to please you. Definitely would return.
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Thank you for sharing your feedback, we truly appreciate it. I’m glad that you enjoyed your stay and service experience,
Thank you again for choosing Hilton Santo Domingo, and hope to see you the next time you travel to Santo Domingo.
Regards,
Elaine Osorio
Quality & Service Manager
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For business reasons, i was at the Hilton Santo Domingo, i recived there the best service like never in my life, really really, like home.
They have an axcellent location in the city and an easy accses.
The service and the staff was excellen, besides of the facilities of parking that You provide much security as guest
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Thank you for your review and for sharing your feedback. I’m glad that you enjoyed your stay and service experience,
Look forward to your return
Kind regards,
Elisabeth Reyes
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This surely is not a 4 or 3 1/2 star hotel. It is located next to a failed shopping center, that still share the same parking facilities, were parking is unsafe. We express our concerm to the front desk and they send us to the hotel parking lot. Late at night we had to look for someone to open the...
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Thank you for your valuable input. We are very proud of our recently opened parking and I am very sorry for the minor miscommunications while we fine tune our operation.
I am sorry that this time we have failed to meet your expectations and trust that we will have another opportunity to serve you in the future.
Best Regards,
Elisabeth...
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I very much enjoyed my stay here: the staff was friendly and the location was fantastic. They exceeded my expectations in every way. More than anything I'd say it represents great value for your money. The Gym was wonderful with a great view to the ocean. I'd definitely stay there again.
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Thank you for taking the time to write this great review of our property. Our staff is so happy to know you had an excellent stay and to receive your positive feedback.
We are looking forward to welcoming you back shortly.
Elisabeth Reyes
Communications & Marketing Manager
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Hilton Santo Domingo is now charging for parking. The only hotel to do so in Santo Domingo. Internet is extra, room service has an extra charge on top of the 26% taxes, that when ordering just a snack, it is another 20%.
We did get free water when we had to walk up and down 11 floors when the elevator...
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Thank you for sharing your feedback, we truly appreciate it.
We are proud to offer top quality parking facilities to our guests, which are a plus to the services we currently offer in order to maximize your experience during your stay. Please be advised that our parking rates are consistent with the citi`s. Tax and service charge are mandatory for...
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Positive:
+ Great ocean front location
+ Nice sized room with great view
+ smooth check-in
+ nice pool area
Negative:
- Lobby roof is leaking when it rains, not Hilton standard...
- EXPENSIVE breakfast
- wifi not free
- boring lobby area
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Thank you for sharing your feedback, we truly appreciate it. We are glad to learn that overall we met your expectations; we also take note of those ratings and comments, which indicate opportunity for improvement.
Please take note our internet service is free for Gold and Diamond HHonors members. We offer complimentary internet access in our outlets (Akwa Bar &...
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This was a huge and very corporate hotel in the heart of Santo Domingo. In the Malecon area, unbeatable due to it's amazing location! The room was very comfortable, with amazing views of the ocean.
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That sounds like a pleasant stay, we love you enjoyed the spectacular view of the Caribbean Sea that offers our location.
Thank you for taking the time to comment on your stay with us and look forward to your return.
Kindest Regards
Elisabeth Reyes
Communications & Marketing Manager
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This hotel deserves 5 stars for customer service, without any doubt. I was treated like a queen, by everybody indistinctly from the doorman to the cleaning staff. It is very clean and well maintained. My room was very spacious and the bed was very comfortable as well. They have staff available to take guests around town or to the close...
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Thank you for such a glowing review. Our staff is very friendly and accessible, because they enjoy creating an unforgettable experience to all our guests. Our staff will be happy to hear that their attitude does not go unnoticed
Thank you again and hope to see you soon!
Best Regards,
Elisabeth Reyes
Communications & Marketing Manager
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I travel to Santo Domingo several times a year for business. I’ve always stayed at this property simply because they treat me like family! It’s nice to see familiar friendly faces upon my arrival and always be welcomed as a returning guest! The accommodations are comfortable and fairly easy to get around. Make a mental note to always have your...
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Thank you for taking the time to remark on your experience at our hotel. I also thank you for the high ratings received.
We are glad to learn that we met your expectations and the team certainly appreciates the high ratings received. I trust you will continue to choose us.
Should I be able to assist you with future accommodations...
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