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All 76 Santo Domingo hotels

Mercure Comercial Santo Domingo

3.0 of 5 Hotel   |   Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic (Zona Colonial)
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Mercure Comercial Santo Domingo
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45%
Ranked #41 of 76 hotels in Santo Domingo
A recent review
3 of 5 stars Reviewed June 18, 2014
Crystal C Umatilla, Florida
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294 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Santo Domingo, Dominican Republic
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If it was any worse, I would have walked out even if they didn't give me a refund. Lobby was fine but the hallways and rooms had a very sketchy feel to them. We had some shifty looking shirtless guys drinking in their room next to ours. Since they weren't being loud we didn't complain. Rooms were tiny. This is... More

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Umatilla, Florida
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 18, 2014

This hotel is in the Zona Colonial district which is a nice, safe shopping area for tourists. There are a variety of restaurants nearby and you can easily walk to the Choco Museo, Cathedral, or Alcazar de Colon. Our bed was comfy and the room was clean. However, it was very noisy. We could hear the music from the dance... More

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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 23, 2014

Issue #1: I checked in around 10 p.m. on a Saturday night. The front desk clerk (I will refer to him as Mr. Passive Aggressive) stated that the room they had reserved for me was given to someone else, and all he had left was a smoking-room. I knew I could not deal with this due to allergies, but I... More

Was this review helpful? Yes 1
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Sgent 1974, We are sorry that your experience was not up to your expectations. I can ensure you that there is no discrimination in our hotel but for confidential matters, I will not give you details or examples. It is perfect to give an opinion but We do not give nick names to our Guests because of respect and... More

2 reviews
4 of 5 stars Reviewed May 16, 2014

This is the last of my 3-night stay at the Mercure and I am so sorry to leave! I like the hotel - very clean, great value for the price and an excellent location (close to restaurants and attractions). Yes, the rooms are small but you have all you need. I have a courtyard view so have not experienced any... More

Was this review helpful? Yes
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 1, 2014

I decided to stay at the Mercur because I wanted a good nights rest. The staff took my reservation for a standard non-smoking room. After I had paid they informed me that I had no wifi in the room! I complained and the receptionist gave me a 10% discount. However, when I got to the room the power outlet next... More

Was this review helpful? Yes 2
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Gabriel, Thank you for your comment. We are sorry that your experience was not up to your expectations. I am surprised that you did not get help from the front desk as we always try to accomodate to other rooms when a Guest is not comfortable in one. We have also smoking and non smoking rooms according to the... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 30, 2014

From the moment we stepped in, I was absolutely disgusted. No customer service, the room was mouldy and damp. The rooms are extremely small. The hotel is in a food location but the hotel is the downfall. I checked in, went into my room and checked straight out, and that's the truth.

Was this review helpful? Yes 2
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Tamala, Thank you for taking the time to write about our hotel. We are sorry that the hotel did not fulfill your expectations. The hotel is located in the Conde, the peatonal street of Santo Domingo, indeed, there are restaurant, historical monuments and also other hotels. Best regards, Pierre Bignalet Director More

Haiti
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 20, 2014

This hotel is in a very good location, it's very close to restaurants and other attractions. But because it's right on Conde street it can be kinda noisy. The rooms are VERY small. The front desk staff are very nice and helpful. Be sure to ask for a room that doesn't face the street, if you are a light sleeper... More

Was this review helpful? Yes 2
Boca Raton
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2014

The hotel has gotten older with age and so have I. They could update there rooms. I enjoy there food and the location is great. I stay here for convenience. I would just recommend that your front desk could be a little nicer. The security was on top of there game. The television was working and it was cold in... More

Was this review helpful? Yes 1
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 1, 2014

Choose Mercure because of the price but I have never been in such a poor establishment. EVERY single time I stepped into the hotel I was hassled by someone at the front desk asking me my name and looking up my info, even though I was there for FIVE days! If security is an issue, use badges, wrist bands, or... More

Was this review helpful? Yes 1
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Felipe F, Thank you for taking the time to comment your experience and I am sorry that it did not meet your expectations. |ndeed security is very important for us and as many capitals in latin America, our Guests might be exposed. It is not easy for the staff to recognize all the Guests as they are rotating, as... More

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Additional Information about Mercure Comercial Santo Domingo

Address: Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Comercial Santo Domingo 3*
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Also Known As:
Mercure Comercial Santo Domingo Hotel Santo Domingo
Mercure Santo Domingo
Accor Santo Domingo

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
96 rooms, 2 for disabled guests. Located in the heart of the colonial area of Santo Domingo, the hotel building was completely refurbished in 2000 and is an ideal base to visit all the historical monuments in the old town centre. 30 km from the airport. ... more   less 
Number of rooms
96

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