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Mercure Comercial Santo Domingo

Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
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1 room 1 adult
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Mercure Comercial Santo Domingo
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404 Reviews from our TripAdvisor Community

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Boynton Beach, Florida
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel Christmas through New Years 2016. The hotel was well managed,clean, a bit weathered but no problem.Free wi-fi and it worked fairly well. Not much more than basic ammenites. There is a business center in the lobby The two rooms I stayed in were small and smaller and aging, again no problem. A small refrigerator in... More 

Helpful?
Thank Mike M
Hong Kong, China
Level Contributor
95 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this Mercure hotel property for 1 night on 26 Nov 2015 after my Transatlantic cruise. Although I am a Accor Hotels Le Club Silver loyalty member, I booked this hotel through a travel agency. The quality of this Mercure hotel property marginally met my expectation and I had a good rest after the cruise journey. 1. Pre-arrival... More 

Helpful?
Thank Sambawalk2025
H2974, General Manager at Mercure Comercial Santo Domingo, responded to this review

Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Sincerely, Marion Te Winkel General Director More 

dallas, TX, USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015

I have stayed here for several weeks at a time in the last year. Very accommodating staff (front desk, restaurant & housekeeping). Overall very good. I will always come back to this inexpensive great location hotel in the Zona Colonia, DR

Helpful?
1 Thank docpdallas
H2974, General Manager at Mercure Comercial Santo Domingo, responded to this review
Google Translation

Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo... More 

Santo Domingo, Dominican Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 30, 2015

I often wonder if these REVIEWS are REAL –not from the entity itself. Anyway, I’m Real and my Review is also. I’ve stayed here at Mercure 10X’s+ over the last 3 yrs. Ideal for Single Men on Vacation. Rooms: show wear but very clean at check-in and during stay. Restaurant: best in that area for Taste&Variety/Price. Staff: Awesome Front Desk,... More 

Helpful?
1 Thank next_wife_Spanish_30
H2974, General Manager at Mercure Comercial Santo Domingo, responded to this review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as... More 

Queens NY
Level Contributor
62 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed November 25, 2015

It seems the hotel is getting better in terms of interaction with clienteles, the rooms are immaculate with 2 bottles of water everyday, restaurant breakfast is buffet and very good with a coffee refill and the location is the best. You can walk to the museums, Malecon by the seawall, the cathedral and more. El Conde is now a street... More 

Helpful?
Thank ernestoqueensny
H2974, General Manager at Mercure Comercial Santo Domingo, responded to this review

Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. General Director Marion Te Winkel More 

Punta Cana, Dominican Republic
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 5, 2015 via mobile

Over the years this hotel has been changing for good. At the reception you find excellent professionals ( joel, Carol, Isati) smiling and welcoming you making you feel at home. Rooms are clean and air conditioner works perfect. Breakfast has improved offering a good selection and the location is perfect to discover the colonial city. Congratulatons to the management

Helpful?
Thank Jose E
Marion t, Manager at Mercure Comercial Santo Domingo, responded to this review

We very much appreciate your comments regarding your stay at the Hotel Mercure Comercial in Santo Domingo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Cartagena, Colombia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 1, 2015

The room had a really strong musty smell, it was horrible. Electricity was fluctuating all the time, made me worry about charging my iPhone and iPad. The worst thing was that I woke up around 2AM because I felt something strange in the bed, when I turned on the light the bed was full of some kind of ants. I... More 

Helpful?
Thank Marcotov
Marion t, General Manager at Mercure Comercial Santo Domingo, responded to this review

Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion... More 

Travelers are raving about these Santo Domingo hotels

Elmwood Park, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2015

Wow! What a great experience I had staying at this hotel! The rooms was very nice and clean, the bed was super comfortable, the food was delicious and the staff was extremely friendly and helpful, especially Isatis! For the price, you cannot go wrong with this hotel and the location was perfect, right in the heart of the colonial zone.... More 

Helpful?
1 Thank Jimmy M
Marion t, General Manager at Mercure Comercial Santo Domingo, responded to this review

Thank you very much for taking the time to share your comments regarding your stay at the Mercure Comercial Santo Domingo. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Sincerely, Marion Te Winkel General... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 29, 2015

I have stay at the Mercure for more that 10 years, a great location in the center of the Colonial city, Restaurant, Bar and Monuments all very close to the hotel, the hotel facilities are awesome, the staff great people and they make you feel like you are at home the rooms they are nice, the privilege room they are... More 

Helpful?
Thank JoseAbreu11
Marion t, General Manager at Mercure Comercial Santo Domingo, responded to this review

Thank you very much for taking the time to share your comments regarding your stay at the Hostal Nicolas de Ovando. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests... More 

Guaynabo
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 8, 2015

The stay was for 4 nights and the air conditioning broke down on the day we arrived, but they told us the night before we were leaving. We changed room 5 times. Many people who arrived after us, went to other places that they offered them. They told us the night before we check out that all the hotel was... More 

Helpful?
Thank Eleanor V
Marion t, General Manager at Mercure Comercial Santo Domingo, responded to this review

Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion... More 

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