We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 73 Santo Domingo hotels

Mercure Comercial Santo Domingo

3.5 of 5 Hotel   |   Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic (Zona Colonial)
Hotel amenities
Save Saved
You added Mercure Comercial Santo Domingo to your Saves list
Mercure Comercial Santo Domingo
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
47%
Ranked #39 of 73 hotels in Santo Domingo
A recent review
3 of 5 stars Reviewed January 26, 2014
jermaine l Hillside, New Jersey
Write a Review

277 people have reviewed this hotel

Traveler rating
    30
    92
    85
    40
    30
See reviews for
36
76
66
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Choose Mercure because of the price but I have never been in such a poor establishment. EVERY single time I stepped into the hotel I was hassled by someone at the front desk asking me my name and looking up my info, even though I was there for FIVE days! If security is an issue, use badges, wrist bands, or... More

Was this review helpful? Yes
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Felipe F, Thank you for taking the time to comment your experience and I am sorry that it did not meet your expectations. |ndeed security is very important for us and as many capitals in latin America, our Guests might be exposed. It is not easy for the staff to recognize all the Guests as they are rotating, as... More

Cabarete, Dominican Republic
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014

My husband (German) and I( Dominican) had a reservation for one night in the Hotel together with our 2 year old adopted daughter(dark skin). We live in the Dominican Republic and at the reception provided both of our ID. When they looked at our daughter they wanted an ID from here. We travelled a lot inside the Dominican Republic but... More

Was this review helpful? Yes 1
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review
Google Translation

Estimada Eneydak, No hay ninguna discriminación en nuestro hotel, solo el cumplimiento de la ley #541 de turismo dominicana. Efectivamente,... More

Kuttawa, Kentucky
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 8, 2014

I have stayed at this hotel three times previously, and my return business is enough to say that I have been happy with this hotel. But something has changed, and after this experience, I'm not so sure I'll be back. First off, having only one person to do check-in and check-out is not a good idea during the busy season.... More

Was this review helpful? Yes 1
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Puryear 27, Thank you for taking the time to comment your experience. I will comment with the team each step of your writings to make sure that we will improve the quality of service. The only thing I can tell you at the moment is that we had sick people in the reception team and this has been a... More

Hillside, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 26, 2014

I stayed at this Hotel for 11 Days Quite nice hotel a few Ants in room but the manager took care of that.. I invited a stranger i met at the club it was a saturday night i had a lil too much to drink but my sober friend was right by my side even in the hotel room ..... More

Was this review helpful? Yes 2
Santo Domingo, Dominican Republic
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2014

paid about 80 dollars a night, my flight was delayed and called to see if I could move the days but they say no, arrived on my last day of my reservations, the rooms was dirty, no hot water, the safe did not work and the worst part of it: the smell of mold which is not safe at all,... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Santa Monica, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2014 via mobile

If you want to stay in the historic zona colonial you can't find a better place in santo Domingo. The rooms were clean and the stay was very friendly! You can hear street noise in some of the rooms but overall it is a great hotel and value.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2014

It is a basic hotel for a good price. After some negotiation we booked our room for 55USD/night without breakfast. There is nothing authentic about it though. The location is great for a tourist who wants to visit places in Zona Colonial during the day and a comfortable sleep for the night. Avoid rooms at lower floor facing the streets... More

Was this review helpful? Yes 1
New York
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 18, 2013

The pros for the Mercure are it is located in the Colonial area of Santo Domingo, so it is convenient to tourist stops and there is relatively good security. The cons are the hotel needs to dramatically improve internet access which is poor in the rooms. You have to be in the hallways or lobby to use your computer or... More

Was this review helpful? Yes
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Ambassadortm, Thank you for your comments and indeed, we are considering a rennovation quite soon. We are working in a friendly atmosphere here and I am glad that you felt it! As for the breakfast, the Chef goes changing dishes and we often have mangú for instance. We will check what we can improve on that side for short... More

Houston, Texas
Top Contributor
81 reviews 81 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 16, 2013 via mobile

This hotel was safe enough and had a spot to sleep but it was very very tired. It also smelt bad in the rooms and air conditioning was poorly maintained. I changed rooms 3 times and was happier on the 4 the floor the 5 the was horrible hot and smelly! Breakfast was good spread and seemed to have good... More

Was this review helpful? Yes 1
H2974, Director General at Mercure Comercial Santo Domingo, responded to this review

Dear Newnhamp, I am sorry that your experience was not up to your expectations. Indeed, I have to say that we had an AC problem (one of the two compressors was down) and the piece was ordered to fix it. I can ensure you that both, temperature and smell (same issue actually) will not be a problem during your next... More

Been to Mercure Comercial Santo Domingo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Comercial Santo Domingo

Also Known As:
Mercure Comercial Santo Domingo Hotel Santo Domingo
Mercure Comercial Santo Domingo Hotel
Mercure Santo Domingo
Accor Santo Domingo
Address: Calle El Conde Esquina Hostos | Ciudad Colonial, Santo Domingo 10210, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #39 of 73 hotels in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Comercial Santo Domingo 3.5*
Official Description (provided by the hotel):
96 rooms, 2 for disabled guests. Located in the heart of the colonial area of Santo Domingo, the hotel building was completely refurbished in 2000 and is an ideal base to visit all the historical monuments in the old town centre. 30 km from the airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, ACCOR, Priceline, Hotels.com, Tingo, Venere, HotelsClick, Otel, getaroom.com, Expedia and Agoda so you can book your Mercure Comercial Santo Domingo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Comercial Santo Domingo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.