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Hotel Crowne Plaza Santo Domingo

Certificate of Excellence
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Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
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Hotel Crowne Plaza Santo Domingo
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Hotel Crowne Plaza Santo Domingo
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542 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (150)
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Long Island, NY
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A beautiful hotel in Santo Domingo that exceeded expectations. Posh, luxury accommodations that offered plenty of amenities, a great pool area, and executive club offering breakfast, mid-day snacks, and evening appetizers. I highly recommend this hotel to anyone looking to stay on the Malecon.

Was this review helpful? Yes 1
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear ajps1020, Thank you for sharing your experiences and recommending us for future guests. I am so glad you enjoyed your stay in our hotel and our service which clearly exceeded your expectations. As your have mentioned experienced, our goal is to make every guest feel welcome with a service attention to their individual needs. I look forward to welcoming... More 

New York City, New York
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Unfortunately, this hotel does not offer the service and infrastructure of what I have experienced at other Crowne Plaza Hotels. Rooms need updating. The AC is noisy. Restaurant service is slow and food is average at best. The Holiday Inn is better than this Crowne Plaza.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Ulises D, Best Regards from Hotel Crowne Plaza Santo Domingo! Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel. We understand your concern about the service and infrastructure. We care about our guests and we will do everything to ensure it does... More 

Cabrera, Dominican Republic
5 of 5 stars Reviewed 1 week ago

I stayed at Crowne Plaza just a few days ago and I have to say I was very impressed with the service and quality of this hotel. I was attending a seminar for a few days and I stayed there one of the nights. Food was incredible and the suite was great! It exceeded my expectations. I will definitely be... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Felicitagr, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a friend's wedding.. Spent 2 nights and it was really nice.. He staff is nice This Hotel is well kept, and modern.. FREE WIFI!!! Close to all historic places.. I gave it 4 stars because breakfast is only until 9am.. I think it should be served a little longer.. Will come here again..

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Latimida, Thank you so much for your review of our hotel. Congratulations for your Wedding!. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Rohnert Park, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My stay at this hotel was very pleasant. It was clean and has a nice view of the ocean. The breakfast buffet was variety was small, but what they did offer was average in taste. Happy hour drinks were delicious, but the food served was something to be desired. My overall experience was good.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Pinkhues, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Santiago de los Caballeros, Dominican Republic
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a brief stop in our way back from Punta Cana to Santiago... It was just fine, good service, good quality, etc. We only had two issues: 1. The iron was not working and the replacement didn't arrive on time. 2. Our lunch at the pool terrace was 'interrupted' by a strong storm which started suddenly. Nonetheless the hotel... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear CarlosFrancisc...P, Best Regards from Hotel Crowne Plaza Santo Domingo!! Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel. In reference your observation about your lunch time, we apologize for the inconvenient. We care about our guests at Crowne Plaza Santo Domingo and... More 

St. Petersburg, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Crowne Plaza is about 30 minutes form the airport in Santo Domingo. It is clean, upscale, and has everything you need. We felt safe as visitors in a forge in country. The hotel has an exchange service, ATM, restaurant, pool, and reliable wifi.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Laurasundown, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Cincinnati, Ohio
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 28, 2015

We stayed here for about nights. From check in to check out, this place was spot on. Pro: -Beautiful lobby. It used to be an intercontinental so it more luxury than an average crowne plaza (this I love) -check in was seem less. We got our proper upgrade according to our status and they also gave us the club lounge.... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Crushonshan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2015

welcoming lobby and staff, good service at the bar, cafe, and pool bar. about a 20 min walk to colonial zone, but safe. they offer taxi service but charge about double the price from hailing a cab yourself. Centrally located for quick access to the malls, or any of the sights and far enough from the bulk of the tourist... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear NyccMike, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Miami Beach, Florida
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 21, 2015

Pros/Likes: - Welcome gift of a bottle of water and cookies, presumably due to my Platinum status. - Welcome gift in-room of a bottle of water and a sampler plate of cheese, octopus ceviche, and chutney, also presumably due to my Platinum status...super nice! - Room was big and with an amazing view of the Caribbean Sea - Excellent location... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear MBWorldTraveller, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We appreciated your observations and recommendations. We hope to see... More 

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