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All 73 Santo Domingo hotels

Hotel Crowne Plaza Santo Domingo

4.0 of 5 Hotel   |   Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
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73%
Ranked #11 of 73 hotels in Santo Domingo
A recent review
3 of 5 stars reviewed 6 days ago
Vittelman Scottsdale, Arizona
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291 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Scottsdale, Arizona
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed there last week for 4 nights. The bed was terribly uncomfortable (horrible mattress) and the staff needs much better training. In many case left hand did not know what the right hand was doing - very disorganized. Also, the hotel was not too clean. This place is 3 stars at best.

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Vittelman, We appreciate your comments and regret that it has passed an unpleasant experience at the hotel, we would like to have more details of the situation, so we let our email. It is our commitment to offer a quality service and our staff is constantly learning, so we are surprised that you tell us the attitude. Hopefully allow... More

Maiden, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel for 3 to 4 business trips per year for over 5 years. They have been updating the hotel over the last year. The room I stayed in the trip had new furniture and looked great. The restaurant has also been re-done. I can say that the food has greatly improved. The plates were... More

Review collected in partnership with this hotel

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Randy P, Thanks for your comments, we are pleased to know you spent a pleasant stay in which has been enjoying the renovations that have been made ​​to the hotel. All renovations were made to ensure a better experience for guests and clients. We hope to welcome you to a new opportunity. Best regards,. More

Santo Domingo, Dominican Republic
1 review
5 of 5 stars Reviewed 2 weeks ago

I made a reservation for christmas diner, excellent service, excellent people! the dishes were delicious. The entrance, main dish and the dessert, were expectacular, we loved them. The selection of wine was good according to the christmas diner. We will be back next christmas diner! Thank You!

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Annya_Caba, Thanks for your comments, it is a great that you enjoy your Christmas dinner. For this occasion we developed a special menu for the season, we also dedication in every detail. Thanks for choosing us and look forward to welcoming in the next time. Best regards, More

Al Khobar, Saudi Arabia
1 review
4 of 5 stars Reviewed 2 weeks ago

Everything was good but the food at the breakfast buffet could be better. There is not much to see on the balconies. The beds and rooms were very clean. Taxis are expensive. Do not order anything from your room or take anything from the hotel bar because there are a lot taxes and other changes you may not know about... More

Review collected in partnership with this hotel

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear AIKJ24, Thank you for taking your time to comment about our hotel. We are pleased to hear you enjoyed your stay with us and that you received a great service. Our engagement is to provide a quality service with dedication and courtesy. Thanks again for staying with us and we hope to see you soon in your next visit... More

Des Moines, Iowa
Top Contributor
61 reviews 61 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location, right across from the ocean, but the windows were so dirty I couldn't even get a decent picture from my room. The carpet in my room had a sticky feeling to it, but appeared to be clean. After a long day of touring and dinner, I was ready to take a dip in the pool to wind down,... More

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Tammy C, First of all thank you for your comments. We regret the situation that happened with the room and your window. We wish to allow us another opportunity to welcome you and serve you better. Sincerely, More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great Hotel,Great Location,Wonderful people.Excellent service...Everybody there is very nice. Thanks to María and all the Restaurant personnel,superb.....The view is FantasticMy room,overlooking The Caribbean Sea.Lo recomiendo altamente.

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Isidro I, Thanks for your comments and we're glad you enjoyed your stay at the hotel. We have one of the best ocean view of the Caribbean and is one of the best attractions that we have for our guests. We hope to have you back in a new opportunity. Best regards, More

Bogota, Colombia
1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel was suposed to pick me up at the airport: It didn't happen. Although room is big and has view to the sea, hotel looks old and smells bad (humidity). Room charges vary us$20 day to day. They dont have an standard price for room so you don't know what to expect. I will not recommend to stay at this... More

Review collected in partnership with this hotel

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Jaime G, First of all thank you for your comments. We regret the situation that happened with the room. Maybe you do not stay in a room remodeled and this caused your a negative impression. We apologize for the situation. We wish to allow us another opportunity to welcome you and serve you better. Sincerely, Venus Balbuena Public Relations... More

Rio Rancho, New Mexico
Top Contributor
72 reviews 72 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed many times at this great Hotel. A little less than a year ago the Hotel management passed to the Crowne Plaza brand. It seems to have been a good move. I am presently in room #807 overlooking the Caribbean Sea. I watched a beautiful Sunrise from my balcony while enjoying a freshly brewed coffee from the in-room... More

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Jerry B, Thanks for your comments and we're glad you enjoyed your stay at the hotel. We have one of the best ocean view of the Caribbean and is one of the best attractions that we have for our guests. We welcome your feedback about the service and inform you that after rebrand the Crowne Plaza hotel has been... More

Miami, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was not at all satisfied with this hotel. where do i start.... when i arrived no valet parking... then i had to park in the self parking which is underground, the elevator would not come down and then I had to carry my bags up two flights of stairs.... at check in there was only 1 person ahead of... More

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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Reynaldo r, We appreciate your comments and we confess that we are very sorry for the situation that it describes and you lived in the hotel, it's unbilivable that you have spent so many situations in one stay. The General Manager and Front Desk are thoroughly investigating this situation, no guest should have experiences like this, because the Hotel... More

Port-au-Prince, Haiti
1 review
5 of 5 stars Reviewed 4 weeks ago

The services are great people should stay there during their trip. I think if I have to go to santo Domingo again I will stay there again cause the services were very satisfactory. When ever I have some friends going there I will suggest them to stay at Crowne plaza.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Joseph B, Thank you for taking your time to comment about our hotel. We are pleased to hear you enjoyed your stay with us and that you received a great service. Our engagement is to provide a quality service with dedication and courtesy. Thanks again for staying with us and we hope to see you soon in your next... More

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Additional Information about Hotel Crowne Plaza Santo Domingo

Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental
Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santo Domingo
#3 Luxury Hotel in Santo Domingo
#7 Business Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Crowne Plaza Santo Domingo 4*
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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