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Hotel Crowne Plaza Santo Domingo

4.0 of 5 Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
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Hotel Crowne Plaza Santo Domingo
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Hotel Crowne Plaza Santo Domingo
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452 reviews from our community

Traveler rating
    207
    140
    66
    28
    11
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53
73
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203
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed two weekend nights to explore the Colonial Zone and experience Santo Domingo nightlife. Worked out great. Perfect location, very convenient. Staff was very helpful. Room was comfortable and clean. Breakfast was nice.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear MarkZen, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service. We look forward to welcoming you in your next trip to Historical and Cultural Santo Domingo City. Thanks for your preference! "Great Hotels Guests Love". Best regards, More 

Saint-Lambert, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is arguably the best in the Dominican Republic with excellent location close to Old Colonial Zone, great view of Caribbean, outstanding staff, service and five star restaurant. Many thanks to Yalta, Jaime, Harmonic, Henry, Wilson, Favio, Pedro, Bienvidido, Nelson, Anderson, Amauris and Nadia for helping to make our Christmas vacation a truly memorable experience. It is recommended for... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear David B, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service, we ensure to pass your mention to our Employees. We look forward to welcoming you in your next trip to Historical and Cultural Santo Domingo City. Thanks for... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I like the staff here. Centralize and close to everything, I have a few hotels in santo Domingo and crown is on top of my list. If I would improve anything it would be the checkout process, more staff on the desk.

Was this review helpful? Yes 1
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear RubbenNaNa, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service. We look forward to welcoming you in your next trip to Historical and Cultural Santo Domingo City. Thanks for your preference! "Great Hotels Guests Love". Best regards, More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 4 night at this hotel and everything as planned. Check in was a bit slow and they problems finding our reservations but not a big deal. If location is important to you then stay here. We would go back there as we all enjoyed our stay. Rooms are very good and always very clean. We liked the area... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear MeRichard7, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service. We look forward to welcoming you in your next trip to Historical and Cultural Santo Domingo City. Thanks for your preference! "Great Hotels Guests Love". Best regards, More 

New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I came here with a lady friend this past weekend and to say the least was a bit disappointed. They placed in a upgraded room with a blacony which was very of them. The room had a partial view of the ocean from the balcony. However, upon waking up ~10am, there was incessant and very loud hammering which persisted throughout... More 

Was this review helpful? Yes 1
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Eric W, Thanks for your comments and we appreciated your observations about your last stay at Crowne Plaza Santo Domingo. When the hotel is in high occupancy is more difficult to get a room as your requirement, because it does not have availability for others kind of rooms or floor. We appreciated your details about the restaurant, in relations... More 

New York City, New York
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This is supposed to be a 5 star hotel that I chose to stay for my family vacation. Granted, check-in was quick. However, the first impression upon entering the assigned room on the 4th floor was a complete disappointment. The room reeked of staleness with visible carpet stains all over. I remembered the receptionist said the hotel was fully booked,... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Tunde A, Thanks for your review and we appreciated that you let us know your observations in your last stay at Crowne Plaza Santo Domingo. About your remains, we ensure to pass the details to the Front Desk Manager for investigating the situation. For Christmas in the hotel there is some social and festive events all the time, maybe... More 

Houston, Texas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very nice, great location with beautiful view of the Caribbean sea. Staff are very nice and willing to do anything to make your stay pleasant. I upgraded to the executive floor which includes cocktails and snacks in the evening, however the floor was close I was refunded the money for the upgrade. Keep up the exceptional service.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Carlos B, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service with courtesy and hospitality. Our Caribbean Sea is one of the best in the City. Thanks again for your preference and we look forward to welcoming you in... More 

Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good thihgs: neat; clean rooms, most os them have great views to the ocean. The restaurant is great for dinner. But the breakfast isn't that great. To get yourself some milk you have to ask a lloooooot of times.. what some capuccino? You must pay for it. It is not included. The food is average. What made our trip a... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Francyelletmg, Thanks for your comments and we appreciated that you spent good stay at Crowne Plaza Santo Domingo. For our Staff is very important to bring a professional and quality service. About the online reservations, its very important to notify you that the hotel does not modified any reserve by online systems, we understood your remains, but is not... More 

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When it comes to service Crowne Plaza Santo Domingo goes above and beyond! Everyone and I mean everyone is comitted to your satisfaction. From the person in the laundry room to the security personnel when your car battery dies because you left the lights on. The Nabu restaurant has some exciting theme nights with different cuisines and Jaime will ensure... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Miamied2014, Thanks for your review and we love that you spent a great stay at the hotel. For our Staff is very important to bring a quality and professional service with courtesy and hospitality. Thanks again for your preference and we look forward to welcoming you in your next trip to Santo Domingo City. "Great Hotels Guests Love". Best... More 

Contributor
18 reviews 18 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed twice. First stay the front desk staff were rude and uncaring. The second warm and receptive. On one occasion I had to stay the entire weekend. I lounged by the pool to my mistake. It must have been the local Dominican Groupon weekend: loud, rude and trashy. There is a casino next door, and my experience is that... More 

Was this review helpful? Yes 2
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Maximilian S, Thanks for your review and we appreciated your details about your stay at Crowne Plaza Santo Domingo. For Holidays, the hotel has festive events in all salons of Banquet, some times in the Lobby area, the people cross to inside and outside constantly. About your remains the air conditioner, our Staff is available all the time to... More 

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Additional Information about Hotel Crowne Plaza Santo Domingo

Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Crowne Plaza Santo Domingo 4*
Number of rooms: 196
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Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental
Hotel Style:
#3 Family Hotel in Santo Domingo
#3 Casino Hotel in Santo Domingo
#5 Spa Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Romantic Hotel in Santo Domingo

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