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Hotel Crowne Plaza Santo Domingo

Certificate of Excellence
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Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
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Hotel Crowne Plaza Santo Domingo
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Hotel Crowne Plaza Santo Domingo
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504 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 days ago NEW

Went to Santo Domingo on a business trip and stayed at this hotel. To put it simply.... WOW! Great hotel with ample rooms and a great view of the city and ocean. The restaurant was fantastic. Only reason I'm giving it a 4 star is because of a water leak in the ceiling. I reported it in the morning and... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Felipe C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. We hope to see you again soon! Best regards, More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 days ago NEW

This was my second time here. I must say I was disappointed with the staff at the front desk and a was given misinformation in regards to my rate. I am an IHG platinum member and was told I would get an upgrade if available. I had two rooms booked and when I got there they said I had the... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Romanr80, Best Regards from Hotel Crowne Plaza Santo Domingo!! Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel. We care about our guests at Crowne Plaza Santo Domingo and will do everything to ensure it does not happen again. We invite you... More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very comfortable and quite room. Delicious food at the Nabu restaurant and staff is very friendly and attentive to the guest needs. Parking facility was a great choice to have since we rent a vehicule. Definitely will stay at this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Aradanis d, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 3 days ago NEW

The best Service and attention you could ever have...Best location and impecably clean...For my next trip I would not choose any other hotel...The food is great..accessible taxis and the hotel staff is out of this world

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Allan179, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Cincinnati, Ohio
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms, staff, food, location is outstanding. Although primarily a business hotel it is great for a couples weekend also. The pool area and gym are pretty nice. Nabu restaurant is good and other restaurants are within walking distance.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Kyle M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Next time your return to our restaurant, be sure to check out our extensive dessert... More 

Dartmouth, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

During our tour of Santo Domingo we stopped at the Crowne Plaza for lunch. The views from the restaurant of the sea were amazing. The atmosphere and decor were lovely. We had great service too. The food was delicious as well.

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear LaurissaM, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Warsaw, Poland
Top Contributor
198 reviews 198 reviews
69 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located directly on the seaside boulevard Malecon, it offers an outdoor pool, a hot tub, a casino and a spa. It features gives stylish air-conditioned rooms with sea views and free Wi-Fi. Nabu restaurant serves gourmet cuisine and Kaffetto's café serves pastries and coffee. The on-site poolside bar and lobby bar, where you can listen to music... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Roman K, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Miami, Florida
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel for many years. I have always enjoyed my stays. When it was the Intercontinental, it was tired and old, but the service was always great and the rooms were always clean. However, the hotel was re-branded some time ago and has also been remodeled. It's still clean, the view is still great, and the... More 

Was this review helpful? Yes 1
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Miami33029, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Best regards, More 

Mèrida
1 review
5 of 5 stars Reviewed 2 weeks ago

This was our third time in Crown Plaza, and although it was a short stay, we had a great time. We were welcomed by the bellboy who kindly helped us with our luggage and escorted us to the front desk. Check in was fast. The room was clean and very spacious. We got fresh towels and a comfortable bed. We... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear Ronalikor, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our Management. Thanks again for... More 

Guatemala City, Guatemala
Top Contributor
110 reviews 110 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have been using this hotel as my preferred hotel in Santo Domingo since it was the Hotel Intercontinental - which I visit every month for business. During my last stay, I confirmed with Reception that as a Platinum Priority Club member that I had access to the VIP lounge for breakfast (included) and Happy Hour.I was offered a room... More 

Was this review helpful? Yes
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review

Dear TendandDoris, Best Regards from Hotel Crowne Plaza Santo Domingo!! Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel. We are surprised by what you described about the service of Club Lounge, we regret that it has passed. We care about our guests... More 

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