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All 76 Santo Domingo hotels

Occidental El Embajador

4.0 of 5 Hotel   |   Avenida Sarasota 65, Santo Domingo, Dominican Republic
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Occidental El Embajador
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Ranked #6 of 76 Hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
FabriEnri Florence, Italy
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600 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florence, Italy
Top Contributor
54 reviews 54 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We slept one night in this hotel for business. Perfectly located the hotel offers godd services. Very good restaurants and an Amazing pool. The room was very old fashioned and noisy, I asked for a quiter one and I get a noisier...I guess there are no quiet rooms. In the center of Santo Domingo is probably one of the best... More 

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JJMartinezOrtiz, Manager at Occidental El Embajador, responded to this review

Dear FabriEndri, Many thanks for your review about your last stay with us which will assist us to improve the service we provide our guests. In order to address your comment about the noise in the rooms, we would be grateful if you could contact us at jmartinez@do.occidentalhotels.com to learn about its origin and room location. We look forward to... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a hotel somewhat further from the "costera" than the more traditional sea-front establishments. Rooms facing the sea have an excellent view and the facilities are tops for business trips. The Royal Club on the 8th floor has a lovely lounge and concierge, with complimentary breakfast and snacks for those guests staying in the executive rooms. I stayed for... More 

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JJMartinezOrtiz, Gerente at Occidental El Embajador, responded to this review

Dear guest, Many thanks for your review about our Royal Club at El Embajador Hotel. As described, this exclusive area in the 7th and 8th floors features private concierge, check in/out, lounge, dining area, complimentary a la carte breakfast and daily snacks and beverages, two boardrooms and newly renovated rooms and suites with deluxe amenities. Your encouraging comments will assist... More 

Birmingham, England, United Kingdom
Top Contributor
50 reviews 50 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a big compkex and sometimes it seems there is a lack in the service but it is quite understandable. The breakfast is really good..my room was alright..clean.the room service when you ask something is a bit too slow (waiting more than an our to get someone to open the frigo bar in the room). If you do... More 

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JJMartinezOrtiz, Manager at Occidental El Embajador, responded to this review

Dear Roberto, Thank you for your comments about your last stay with us which have been shared to improve the service we provide to our guests. As you well describe, Turn Down service is done in the evening in our rooms which is included, as every service provided at the hotel, in the mandatory 10% service charge. Your comments will... More 

Puerto Plata, Dominican Republic
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My favorite place to stay in Santo Domingo. Most classic elegant hotel in the city, even though need a huge update in standard rooms to match new arrived competition like JW Marriott. Both floors, Club Embajador and Royal Club are great places to stay and rates are very reasonable. Best Cheff in DR, Alberto Martín, don't miss El Jardín restaurant... More 

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JJMartinezOrtiz, Gerente at Occidental El Embajador, responded to this review

Dear JME, I would like to thank you for your comments about Hotel El Embajador and pleased to inform you that all the remaining Standard rooms have been renovated in December and therefore, all our rooms have been updated. Furthermore, a new Spa will be built in the upcoming months which will assist us to enhance our guest's experience. We... More 

Cottonwood, Arizona
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just recently returned from the Dominican Republic. I was there from December 20 to December 28. The hotel and staff was awesome. I got the red carpet treatment. The grounds and the pool was professionally kept up as the landscapers were constantly trimming and mowing the area. The pool was kept clean all the time. The room was... More 

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JJMartinezOrtiz, Gerente at Occidental El Embajador, responded to this review

Dear Richard S. It is with great pleasure we receive your comments about your stay with us. They will be shared with the team members which, I am sure, will be encouraged by your remarks. We look forward to welcoming you back in the near future. On behalf of the El Embajador team, Happy New Year 2015. More 

Friendswood, Tx
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 20, 2014

My wife & I stayed here mid December and absolutely loved it. The staff were super friendly & helpful, the food was great & the grounds were positively gorgeous & tranquil. Our room was spacious & very clean / well maintained. This Hotel clearly caters to business people however we found it ideal for a romantic getaway. We would go... More 

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JJMartinezOrtiz, Gerente at Occidental El Embajador, responded to this review

Dear guest, Many thanks for your kind remarks which I am sure will encourage our team members. In order to continuously improve our level of service and product, I am also glad to inform you know about El Embajador Hotel joining Preferred Hotels & Resorts as of January 1st and about the inminent construction of a new Spa and Gym... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2014 via mobile

This is a really nice colonial hotel in one of the oldest cities in the Americas. Great place with a beautiful garden and awesome pool area. This is a nice getaway from the stresses of a long work day. The staff is pleasant and always smiling. If you are a regular they remember you and your preferences. Highly recommended.

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JJMartinezOrtiz, Manager at Occidental El Embajador, responded to this review

Dear Allan, Many thanks for your comment about Hotel El Embajador. Our team members strive to continously exceed our guest expectations and they will be glad to read your comments. We look forward to welcoming you back in the near future. Season Greetings. More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Great service Good food Beautiful lobby And the Royal club is as the state. Royal treatment. Well worth that little extra to upgrade the room. Great pool area to relax in the evening. Hochy, thank you for the help you are a great man and very hospitable. Also had friend hat stayed at the hotel on different dates and staff... More 

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LDefilloP, Reputation Manager at Occidental El Embajador, responded to this review

Dear Guest, Thank you very much for your lovely comments, it is a pleasure to provide the best service to all of you. Your loyalty and respect is our greatest gift. You definitely deserve it. We'll wait for you here again, always welcome at our hotel, from now on, your new home. We will be communicating your special thanks to... More 

Las Vegas, Nevada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 2, 2014

It is definitely worth upgrading your room to the "Executive Room Club Embajador". You can easily do it at the reception desk upon arrival (subject to availability). It's an old school city hotel, you won't find anything uber modern here, but you quickly realize that business is done here. Signed a few deals in the comfy hotel lobby in the... More 

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LDefilloP, Reputation Manager at Occidental El Embajador, responded to this review

Dear Guest, It is a pleasure to have received your nice comments after your recent stay at our hotel. We want to thank you for your comments about the facilities and guest services we provide, the satisfaction of our customers is our greatest gift. We believe in offering the best comfort to our customers and all facilities. Again, we appreciate... More 

1 review
5 of 5 stars Reviewed November 23, 2014

We are a family and we have been in El Embajador. It is a perfect place for holidays and at the same time you can find various types of activities there so you can't get bored. Most of all we are really pleased because of the attention we've got from the personnel of the hotel. We received special attention from... More 

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LDefilloP, Director de Relaciones con Clientes at Occidental El Embajador, responded to this review

Dear guest, Thank you for such wonderful comments, It is a pleasure for us. Everything we do is to provide the best service, making each customer feel at home. Thanks for belonging to the family Occidental El Embajador and like you said, we will definitely wait for your new visit pretty soon. Best regards, More 

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Additional Information about Occidental El Embajador

Address: Avenida Sarasota 65, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental El Embajador 4*
Number of rooms: 286
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#2 Spa Hotel in Santo Domingo
#3 Business Hotel in Santo Domingo
#3 Luxury Hotel in Santo Domingo
#6 Romantic Hotel in Santo Domingo

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