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Occidental El Embajador

Certificate of Excellence
Avenida Sarasota 65, Santo Domingo, Dominican Republic
Hotel amenities
Occidental El Embajador
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Ranked #4 of 76 Hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
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647 reviews from our community

Traveler rating
    399
    172
    33
    26
    17
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52
99
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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  • Spanish first
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  • All months
    (647)
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    (164)
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    (142)
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    (168)
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    (173)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

I have many years doing events around Latin America, including Europe and the United States and had never received so much attention and support from the team hotel. It's amazing how available to you and timeliness of response while in an effort of the assembly. I appreciate greatly everything you did for us, your support made this event a resounding... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Yndira, On behalf of all the hotel El Embajador, we would like to thank you for taking the time to give us such wonderful feedback. We are extremely pleased to hear that your event was a sucess and that are team was able to make this possible. We strive to exceed our clients expectations and to be able to... More 

Dominican Republic
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

I Had my wedding there and loved everything... The service, the space, the view, and the FOOD IS THE BEST FOOD YOU'LL EVER TASTE! The pool is very classic and the place has a classic look to it to!! Will come back again soon!

Was this review helpful? Yes
CContrerasV, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Hamal10, We are thrilled to learn that you celebrated such an important day with us and that it was amazing.Thank you for taking the time to share your great comments with us! We are glad to know that you loved everything and that you found our food to be the best! We are proud to hear that your stay... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here twice since November when the parrots made front rooms a jungle of parrot noise. Came back April 10.Friday and Saturday night wedding receptions were held. Loud distorted music rattled my room for 2 nights. The parrots in the front were a minor distraction compare to the music. I Will not be back to the Embajador. The casino is... More 

Was this review helpful? Yes
CContrerasV, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Travelerdoc1972, Thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. The parrots that you are able to find on our premises is part of what makes our hotel unique in having a tropical ambiance in the middle of the city. I'm sorry to... More 

Punta Cana, Dominican Republic
Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for the Easter Weekend, What a great choice, starting with Francisco the Bell-Man who was very pleasent and good at his job, first impressions really do count.......... All the staff we meet were very nice and seemed to enjoy their jobs. Excellent Hotel for a get-away, we will be back

Was this review helpful? Yes
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear Banger1968, Thank you for sharing your comments and wonderful feedback regarding your recent visit at Occidental El Embajador. We are delighted to read that you were happily satisfied with your stay, especially with our staff service. We sincerely appreciate your feedback and we will be sharing your nice comments with the rest of our team and especially with Francisco.... More 

Punta Cana, Dominican Republic
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have spent MANY excellent weekends at the Embajador and it is the best hotel in Santo Doming. I have just had Easter weekend there and again a wonderful time. The location of the hotel is perfect, in a nice neighborhood, restaurants and bars walking distance and the main shopping areas just a very short cab ride away. The moment... More 

Was this review helpful? Yes 1
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear Simonkk12, First of all, we would like to thank you for choosing to stay at our property during Easter break. We are thrilled to hear that you have spent many excellent weekends at our hotel and this stay was just as wonderful as the others.. We strive to provide an experience that makes each and every one of our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

it is a great place to stay! the staff there is great they have a great breakfast. they also have a casino in it. they have a great pool and everyone minds there own business!!! it was a great place and very safe. my husband and I with our kid didn't have to worry about anything. you have to have... More 

Was this review helpful? Yes 1
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear Chey E, We are thrilled to learn about your vacation at our hotel, thank you for choosing us and taking the time to show your appreciation for our property. We are glad to know that you enjoyed your stay and that you were able to enjoy our delicious breakfast. It makes us proud to hear that our staff was... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotel accommodations are good and Hotel personnel is courteous and respectful. However room service ends up sending you whatever they want and however they want it. Your instructions are ignored. ( I speak perfect Spanish). The taxi service for guests is an assault, specially if you are not a tourist and know local fares. Shame on them! No mints or... More 

Was this review helpful? Yes 1
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear Marisagon, Many thanks for your review about your last stay with us which will assist us to improve the service we provide our guests. We take our guests comments very seriously and we will definitely share your observations with our Management Team in order to better serve you and other guests in the future. On the other hand, we... More 

Oakville, Ontario, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first time to Santo Domingo and was pleasantly surprised with Occidental El Embajador. A very grand hotel hidden away in the middle of a big busy city. The staff were friendly and very helpful, my room was very clean and with very up to date amenities.

Was this review helpful? Yes 1
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear James, We are glad to hear that you would describe our property as a “grand hotel” and are happy to know that you had a positive experience with us. It excites us to hear that you received outstanding service, since we strive to give our guests only the best! Thank you for taking the time to share such great... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My husband and I recently stayed at Occidental el Embajador on 3/19-3/22/15. Everything was perfect. The room very comfortable. The staff speak for themselves, very professional and polite. My husband and I ordered room service a lot. The food was delicious every time. The chefs would even prepare different meals for you. There were only two flaws, the bartender didn't... More 

Was this review helpful? Yes 1
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear Francette, We are thrilled to learn about your vacation at our hotel, thank you for taking the time to share your comments with us! We are glad to know that you enjoyed your stay and that you were able to delight in our delicious food. We are proud to hear that our staff was able to make your stay... More 

Clearwater, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Based on feedback I read on TripAdvisor, we thought this would be a nice place to stay for a long weekend in Santo Domingo. We booked a Royal Club Room (7th, 8th floors). The service and staff there was amazing. We were celebrating a birthday AND anniversary; they did a fabulous job making us feel special! Worth the extra $$$s.... More 

Was this review helpful? Yes 2
CContrerasV, Guest Relations Manager at Occidental El Embajador, responded to this review

Dear JeanneAnder, First of all, we would like to thank you for choosing to stay at our property during your recent March visit and we are happy to hear that you liked your stay in our Royal Club. We appreciate the observations provided about our staff, since it is very important for us to exceed our guests expectations and make... More 

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