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Occidental El Embajador

Certificate of Excellence
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Sarasota Avenue 65, Santo Domingo 11211, Dominican Republic
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Occidental El Embajador
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714 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Santiago, Santiago, Dominican Republic
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed for one night in this hotel, I was for Saturday thru Sunday visiting the city with two friends. So, the hotel super nice, the entry clear and elegant. They have restaurants, casino, bar, pool, business center. It's pretty quite, most of the guests are adults. This its perfect for business people. Nearby of the Center City The room... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Darlin R, Thank you very much for your lovely comments, it is a pleasure to provide the best service to you. We would also like to thank you for highlighting how elegant our hotel is and how spacious our rooms are. We are glad to know that you received a good service and we do hope to welcome you... More 

home
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A trip to the past… Built 60 years ago, and surrounded by events of historical significance, this was the first luxury tourist hotel in town. And its dated façade, with its faded flags, betrays that fact. But don’t fear: Its interior facilities have been remodeled, and they are quite nice in fact . The bedrooms in particular are in excellent... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Luispi, We are pleased to hear about your stay at Hotel Occidental El Embajador. We are glad to know that you enjoyed your stay, but also appreciated excellence of our hotel and how it has mantained it self over the years. We want to thank you for your comments about our facilities and services we provide, the satisfaction of... More 

New York City, New York
5 of 5 stars Reviewed 6 days ago NEW

The service is excellent the staff makes you feel welcomed and at home, it's a pleasure staying at this establishment. It's my favorite place to relax unwind and have fun with my husband. We visit every two months and the service is excellent,,, I recommend it to everyone. The pool is fun and relaxing and at night we unwind at... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Thomas F, We are thrilled to learn about your vacation at our hotel. hTank you for your loyalty and taking the time to show your appreciation for our property. We are glad to know that you enjoyed your stay and that you find it a pleasure to stay here. It makes us proud to hear that our staff was... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Upon arrival to the hotel the customer service was amazing. From the bell men to the ladies that cleaned the rooms, i was truly impressed. The breakfast waiters were also very helpful and accomdating. This was my first trip to the Dominican Republic and im sure it wouldnt be my last.

Was this review helpful? Yes 1
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Lazano R, Thank you on behalf of our team for your kind comments about your stay with us. Comments like these help us to reaffirm our commitment to service and make our guests feel at home. We are glad to know that you considered our customer service to be awesome and that you were completely satisfied with our whole... More 

New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We did our research and the Occidental el Embajador came up on the top of our list and we booked for 5 nights. It was a little scary because we have never been to Santo Domingo but there was nothing to worry about! The hotel is absolutely fine with great location and beautiful rooms. We really enjoyed our stay. The... More 

Was this review helpful? Yes 1
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Anna G, It is a pleasure to have received your nice comments after your first stay at our hotel and Santo Domingo. It thrills us to know that you enjoyed your stay and we want to thank you for your comments about our facility and location, the satisfaction of our customers is our greatest gift. Again, we appreciate your... More 

Opwijk, Belgium
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quite hotel.Therefore my girlfriend always stay here.Good situeted.Number 3 from town.Good service.Very friendly and helpfull staff. You feel home here.Value for your money.Good Wifi.Good beth.But better stay at the back.About 19h , hundreds of perrots come and sit in the trees and make a lot of noice. Bathroom need refreshing.

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Jos D, Thank you for taking the time to review your stay at Hotel Occidental El Embajador. We are delighted to know that you had a very good stay in our hotel with your girlfriend. I will definitely share your comments amongst our team members. It is because of comments like yours that our team members are encouraged to... More 

3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've enjoyed our visit so much!!! Beautiful hotel. Great staff. Very comfy bed. Spacious room. Closet area with a safe. Pool was beautiful. Grounds well maintained. Extensive breakfast buffet included. Will stay here again! Thanks so much.

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear CourtNa, We are glad to hear that you would describe our property as “great” and that you have enjoyed your stay with us so much. Thank you for taking the time to share your great feedback and it would be an honor to receive you again in our hotel. We hope to see you again very soon! More 

Santo Domingo, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I attended a reception there on Wednesday, the food was awful and very limited, most of the food was tapa kind of food that was previously frozen, such as chicken on a stick, but real bad quality chicken. For a hotel of that type and how nice it is. You would think that they would have a chef to prepare... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Jean G, Thank you for sharing your feedback about your recent visit at our hotel which will assist us to improve the service we provide for our guests. Before each event their is a tasting where the host has a chance to choose and approve the food that he/she will be serving at their event and we apologize that... More 

Glendale, California
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for 8 nights while he was here for business. It's a comfortable place most of the staff were very friendly and helpful. Our room was spacious and the bed was nice. One minor problem was the toilet ran continuously- more irritating than anything else. A word of caution for people staying in rooms that... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear Glendalewanderer, It means so much to us that you enjoyed your stay at El Embajador and that we exceeded your expectations. We would like to express our gratitude for the four-star rating you have given the hotel. We also appreciate your positive comments regarding our staff, food, restaurants and property. We look forward to welcoming you for a return... More 

Puerto Plata, Dominican Republic
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Last Saturday I had the opportunity to participate in a wedding held in the gardens of El Embajador, so I decided to stay at the hotel. As always, I found my home away from home. The event at the Garden Tent just spectacular, as the food and service. The room at the El Embajador Club, very correct and comfortable, great... More 

Was this review helpful? Yes
Claudia C, Guest Experience Manager at Occidental El Embajador, responded to this review

Dear JME1313, First of all, we would like to thank you for choosing to stay at our property for an event you had. We are thrilled to hear that you have considered us to be your home away from home and that this stay was just as wonderful as the others.. We strive to provide an experience that makes each... More 

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