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Renaissance Jaragua Hotel and Casino

4.0 of 5 Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
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Renaissance Jaragua Hotel and Casino
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Renaissance Jaragua Hotel and Casino
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Renaissance Jaragua Hotel and Casino
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367 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Renaissance Jaragua Hotel and Casino
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Piacenza, Italy
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 9, 2014

I am a Marriott Lifetime Gold Elite Member, with 650 nights spent at Marriott hotel all around the world! This place was a disaster, the only good things were the photos from its website! I had book 16 nights, I have slept one night only and early in the morning day after first night I have left the Hotel and... More

Was this review helpful? Yes
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your previous experience in our property. I understand your frustration about the hotel condition and I would like to apologize for not been able to deliver to your expectation. The hotel will be closed for renovation in May for a year. Our company is making a major investment to recover the... More

New York City, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 9, 2014

Nice hotel with a friendly staff. The hotel is older, but well maintained and clean. I cannot wait to return once the renovation is complete!! I spent my days by the pool which had an attentive and friendly staff. the front desk staff was also very informative and accommodating. I was there during Carnival so the hotel was right in... More

Was this review helpful? Yes 1
Austin, Texas
Top Contributor
103 reviews 103 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 16, 2014

This hotel must have been magnificent in the 1970's, however not so much any more. I will say that while the hotel will close its doors in April, the excellent staff still makes the Jaragua a comfortable hotel with some very good features. Little point in reviewing a hotel that will shortly close its doors for a 1 year renovation,... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about our staff and the hotel; we value your comments. The time has come to improve the hotel condition through a major renovation and you are right; we will be closed for approximately one year. JW Marriott will open soon and it is our priority to have our best performers... More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 9, 2014 via mobile

The hotel seemed to be undergoing some remodeling. At least I hope because there were pools with no water in them. Yet there were no signs that read pardon our appearance. The food when converted to US dollars was overpriced. Overall it was pleasant at most. There are hotels on the island that actually merit some well earned vacation time.... More

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
80 reviews 80 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 8, 2014

Located in the city and on the waterfront about a 30 minute taxi drive from the airport (outside of rush our traffic), although you should note that the hotel does not operate a shuttle bus service. You arrive at a grand entrance to be met by the doorman and porters who will guide you to reception, which can be busy... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your past experience in our hotel; we take your comments very seriously; as this is the only way to improve our service level and meet your expectations. Our hotel will go thru a major renovation and will be closed in May for approximately one year; our strategy is to... More

Clarkston, Michigan
Top Contributor
86 reviews 86 reviews
66 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed February 7, 2014

I always stay at this hotel when in Santo Domingo due to the pricing, ocean view, and above all the staff. Rooms are warn down and old but the pricing always compensated. The hotel will close in two months for one year for a complete overall / renovation (long overdue). I hope they keep the same pricing philosophy because a... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your past experience in our hotel; we take your comments very seriously. I will let Nelson know he has been remembered by his name and service was to your satisfaction. I look forward we can welcome you back again after we complete the renovation in 2015. Thanks for your... More

Mayaguez, Puerto Rico
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 29, 2014

I stayed there for 2 nights, but it was very good. the service, the people, the amenities, the food and the environment. Too bad, it will closed for a year, by April. Hoping it will do a great comeback, but at the same rates.Despite, I had the food service outside in the city, the bkfst service was very good and... More

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 27, 2014

The only reason why I give this Hotel 1 star is because I must rate with at least one star, also, the bellman was extremely informative and gladly gave us a pleasant tour of the facility and was very careful with our luggage. I would've given him 5 stars if this review was only based on his particular service. The... More

Was this review helpful? Yes 2
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your recent experience in our hotel; your comments are very valuable. I am very sorry we were unable to fulfill your expectations; next May the hotel will be closed for approximately one year for a major renovation; our strategy is to recover the iconic Renaissance Jaragua to its splendor... More

Trussville, Alabama
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 27, 2014

The Jaragua is a nice hotel in the Malecon section of Santo Domingo. The rooms are spacious but a little out dated. However the staff is very friendly and inviting. The casino is small by Vegas standards but its something to do without leaving the hotel. As I said it needs updating but I would stay again.

Was this review helpful? Yes
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your past experience in our hotel; we really appreciate your feedback. Next May the hotel will be closed for about one year to go thru a major renovation. Our company is investing approximately 40 million dollars to recover the iconic Renaissance Jaragua. I look forward to welcome you again... More

toronto
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed January 25, 2014

So I am giving this place a 3/10 Pros • Front desk staff were very nice and helpful • The hotel is clean Cons • The hotel is very expensive – a soda at the concession stand is over $3 USD – so if you are attracted to the low price of this resort, the nickel and dime every step... More

Was this review helpful? Yes
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your recent experience in our hotel; I really appreciate your feedback. Please accept my apologies for not being able to deliver to your expectations. I have reviewed your comments with our executive team and actions are being taken to improve service levels. In regards to Santo Domingo safety; every... More

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Additional Information about Renaissance Jaragua Hotel and Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Jaragua Hotel and Casino 4*
Number of rooms: 300
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance

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