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Renaissance Santo Domingo Jaragua Hotel & Casino

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Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
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Renaissance Santo Domingo Jaragua Hotel & Casino
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Jaragua has always had very good rooms and service. The "Merengue" Casino is a very addition to this favorite place to stay. Stayed one night and it was just lovely. It was a family stay right before heading to the airport. The Jaragua has a little magic!!! Close to all and in the Center of Santo Domingo!!!

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Miami, Florida
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The long awaited renovation has made a huge difference! Very very nice. The lobby and rooms are beautiful. The tower and garden area no longer have the humidity and musty smell. They replaced everything and made tasteful additions. This is a very friendly, convenient and comfortable place to stay. Definitely a winner and definitely worth returning.

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear John M You are right about the huge difference the renovation has made, the team has worked hard over the last year and will be thrilled to hear that you liked the results. Thank you also for commenting on the friendliness of the team as it is the associates that really make it great. Thanks for your review and... More 

Atlanta, Georgia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have not reviewed in quite a while because it is usually just not worth my time-sorry. I am a long writer but I am making the time for this well-deserved review! My family stayed here August 22-26 2015. Myself, husband, and our five year old daughter. We were there to visit friends who live in the Colonial Zone. My... More 

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Leighbell Thank you so much for you wonderful feedback, it really is appreciated. I also love the pictures you took, my favorite one is the beautiful one by the pool with the ocean in the background, a lovely shot. You also mentioned some of our amazing associates, and I will be sure to personally thank them for you, I... More 

Miami, Florida
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night before heading to the beach. Hotel has recently been remodeled hence all rooms are very nice with high quality upgrades, but hey forgot to change the ACs which a bit noisy. After all it was an average stay and the hotel served its purpose. Breakfast buffet had many options and very fresh fruits.

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Mgamia Thank you for staying with is on your way to the beach and thank you for sharing your experience on Tripadvisor. You mentioned the fresh fruits, and one of the things that we are so lucky to have in the Dominican Republic is an abundance of fresh fruits. You really can’t beat the taste of a freshly squeezed... More 

US
Level Contributor
144 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in "El Malecon", which is a tourist destination, although the bell told us it wasn't so safe to walk outside after dark. The hotel is very smartly remodeled with very high end contemporary furnishings. Definitely ask to stay in the tower! The pool area seemed nice, but no features for kids. Staff were very efficient but... More 

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Pickybiz Thank you for reviewing our hotel, it is very much appreciated. I am happy to hear that you had a good business trip experience; you did however mention a couple of items which we can work on. I will be sure to share this with the team so that we can use your feedback to help us improve... More 

1 review
5 of 5 stars Reviewed 1 week ago

I pick this hotel to use my Marriott points for vacation with family and we were more than happy Not only with the service, cleanliness, decor, outside view and central location From the moment we got out of the car in the valet area "greeted by Raimon valet attendant" to checking out I will definitely will stay here for either... More 

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Miguel P Thank for your lovely review, it certainly gave us all a boost this morning when we read it. We have been very fortunate that we were able to renovate this iconic hotel, and I am happy to hear that you liked what has been done. It is also great to hear that Ramon made such a good... More 

1 review
5 of 5 stars Reviewed 1 week ago

Worth every penny, great hotel , great service , smiles all day long, perfect for business or play . This is now my home when I'm in santo Domingo . The restaurant staff is on point esp a young lady name Farrah Martinez .. Make this place your home....the rooms are nice and clean....the property is nice.......they should offer a... More 

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear David Thank you so much for taking the time to write your review, it is very much appreciated. Your kind words will be loved by our team this morning, and I know Farrah will be especially happy. She is a great ambassador and I will personally thank her for you. I know she will be thrilled. Again thank you... More 

Hartford, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

The best thing of staying at this facility was the staff. They were exceptionally helpful, friendly, outgoing and they were a pleasure to interact with. I have medical conditions which require special dietary restrictions and they were knowledgeable about restaurants which would cater to persons with diabetes, lactose intolerances and also have other medical issues. They have personnel which will... More 

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Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Rafael I am so happy that our team was able to help you discover some new restaurants that cater to different dietary needs while you were in Santo Domingo. Traveling and exploring is more fun when you get to experience new things so it is good to hear that we were able to help. I am also thrilled that... More 

Hickory, NC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The service from every member of the staff was of the highest level. Not only was the staff amazing, they were well staffed so there was never an issue getting immediate help. From taxis, to restaurants, they were there to make sure you were happy and comfortable. Just amazing! I would stay here again.

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jcastillo82g, Director of Sales and Marketing at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Whitey KT~ Thank you for staying with us, we are glad you had a great business stay and we hope you accomplish your goals while staying with us. We appreciate your positive feedback about the service and about our staff, taxis, restaurants and bars. Once again thank you for your loyalty we hope to see you back soon! Best... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Old client of the hotel back to find new remodel and many new faces among the staff. I most say the hotel looks amazing and the guest services have accommodated our stay above and beyond expectation especially Virgilio and the early morning team when we arrived at the hotel at 5am. If you are looking to stay with class hygiene... More 

Was this review helpful? Yes 2
jcastillo82g, Director of Sales & Marketing at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Martha R~ Thank you for you great comments about our property, We really appreciate your positive feedback in regards our clean environment, We are happy to know that our attentive staff made you feel at home. Once again we appreciate your loyalty to our property and we look forward to welcome you once again. Thank you Best regards Jose... More 

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