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Renaissance Jaragua Hotel and Casino

4.0 of 5 Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
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Renaissance Jaragua Hotel and Casino
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Renaissance Jaragua Hotel and Casino
Renaissance Jaragua Hotel and Casino
Renaissance Jaragua Hotel and Casino
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368 reviews from our community

Traveler rating
    72
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    105
    55
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 16, 2014

I traveled in early 2014 and the property was badly in need of remodeling. The rooms were clean and staff was more than kind but the hotel looked like a blast from the past, the late 80s specifically. It's in a great location that is central to many historical areas and great restaurants. The pool staff was friendly and made... More 

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review from early 2014. I really appreciate your feedback. Last April 27th our hotel closed and is currently going through a major renovation. When we open next year, April 2015, we expect to have corrected all the physical components your have addressed. Thanks for the great feedback from our staff I am really... More 

Venice
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2014

The Jaragua has captured the elegance of the old world and melded it with the new. A most beautiful property with a great view of the ocean and a grand pool. The food is excellent and there is plenty of parking space both in front of and behind the property.

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write about your recent stay in our hotel. Your comments are very important for us and will be used to guide us to define future strategies. I am glad you have enjoyed your stay and loved our facilities. Currently the hotel is under a major renovation; we will open again next... More 

Beaconsfield, Canada
Top Contributor
55 reviews 55 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2014

An excellent hotel where staff go out of their way to ensure you have a very good stay. Great facilities that made doing business a pleasure. Considerate staff think of everything to help onsite meetings go smooth.

Was this review helpful? Yes 1
Santo Domingo, Dominican Republic
Top Contributor
102 reviews 102 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 6, 2014

Renaissance Jaragua is definitely a great hotel in terms of nice rooms, cleanliness, security (their security have to be among the biggest guys ever!) Casino, rooms for events, restaurants and location.

Was this review helpful? Yes 1
stockport
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

I have stayed at this hotel many times but it has now closed for a full refurbishment. Whilst the hotel is dated it is extremely clean and welcoming. The greatest asset of this place are the staff. They will do everything they can to ensure you have a god stay. Especially good are the staff in the club lounge who... More 

Was this review helpful? Yes 3
Roanoke, Virginia
Top Contributor
50 reviews 50 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 3, 2014

We stayed here for two nights to end our Dominican Republic vacation. Our room upon entry had a strong odor which seemed to be from a wet carpet or something. It smelled of mildew. When we told maintenance about our dissatisfaction with this room and the pungent odor, they sent someone from maintenance to spray our room which did not... More 

Was this review helpful? Yes 2
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review of your previous experience at our hotel; we really appreciate your feedback. Please accept our apologies for not been able to comply with your expectations. Our hotel has closed past April 27th and is currently going through a major renovation. In 2015 we will reopen and the issue you have identified will... More 

nyc, ny
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2014

this may well be one of the lasts posts on this place since they closed 4/27. i stayed there 4/23 - 4/27 and i would agree with the post by BocaRatonFulloflife. the service desk was very helpful with whatever they could within their control. my reservation was completely messed up booking 4/23 to 4/28 and my booking agent was not... More 

Was this review helpful? Yes
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you to write a review about your recent visit to our hotel; I really appreciate your feedback. Please accept our deepest apologies for not being able to deliver the services to your expectation, especially prior to a closing event when there are a lot of mix emotions around the staff. Our hotel is closed now for a one year... More 

St. Lucia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 29, 2014

I've stayed there on various occasions.It has a good location ,right on the malecon. The front desk staff are very helpful and friendly. The rooms in the main tower get 4 stars from me but the rooms in the garden building get only 2 stars because it's so far away from the main lobby. The pool is well kept and... More 

Was this review helpful? Yes 2
Holden Beach, North Carolina
Top Contributor
132 reviews 132 reviews
37 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 24, 2014

My wife and I stayed for 5 days to get away from miami. They pool attendants, baristas, and servers all knew our names and preferences. Each morning Juan at the pool had my wife's champagne and poolside cabana read WITHOUT request. Try getting that in South Beach. Literally, we left the property for less than 30 hours to tour the... More 

Was this review helpful? Yes 1
Boca Raton
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2014

Yes,I am aware that you are going to update the place but you should also consider working on your staff. The front desk is friendly and they try to please you. The maids need to put towels in the rooms and not forget. The maid service did not really do there job for a few days and the room was... More 

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your recent experience staying at our hotel; I really appreciate your feedback. Please accept our apologies for not been able to deliver to your expectations; I have met with our Housekeeping team to review current procedures and assure changes take place to improve end result. The hotel closes next week to... More 

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Additional Information about Renaissance Jaragua Hotel and Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Jaragua Hotel and Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#6 Casino Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
#10 Spa Hotel in Santo Domingo

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