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All 74 Santo Domingo hotels

Renaissance Jaragua Hotel and Casino

4.0 of 5 Hotel   |   Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
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51%
Ranked #30 of 74 hotels in Santo Domingo
A recent review
3 of 5 stars Reviewed June 3, 2014
robynesha Virginia Beach, Virginia
  • Reviews (366)
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366 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Virginia Beach, Virginia
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 3, 2014

We stayed here for two nights to end our Dominican Republic vacation. Our room upon entry had a strong odor which seemed to be from a wet carpet or something. It smelled of mildew. When we told maintenance about our dissatisfaction with this room and the pungent odor, they sent someone from maintenance to spray our room which did not... More

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review of your previous experience at our hotel; we really appreciate your feedback. Please accept our apologies for not been able to comply with your expectations. Our hotel has closed past April 27th and is currently going through a major renovation. In 2015 we will reopen and the issue you have identified will... More

nyc, ny
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2014

this may well be one of the lasts posts on this place since they closed 4/27. i stayed there 4/23 - 4/27 and i would agree with the post by BocaRatonFulloflife. the service desk was very helpful with whatever they could within their control. my reservation was completely messed up booking 4/23 to 4/28 and my booking agent was not... More

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you to write a review about your recent visit to our hotel; I really appreciate your feedback. Please accept our deepest apologies for not being able to deliver the services to your expectation, especially prior to a closing event when there are a lot of mix emotions around the staff. Our hotel is closed now for a one year... More

St. Lucia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2014

I've stayed there on various occasions.It has a good location ,right on the malecon. The front desk staff are very helpful and friendly. The rooms in the main tower get 4 stars from me but the rooms in the garden building get only 2 stars because it's so far away from the main lobby. The pool is well kept and... More

Was this review helpful? Yes 1
Holden Beach, North Carolina
Top Contributor
81 reviews 81 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 24, 2014

My wife and I stayed for 5 days to get away from miami. They pool attendants, baristas, and servers all knew our names and preferences. Each morning Juan at the pool had my wife's champagne and poolside cabana read WITHOUT request. Try getting that in South Beach. Literally, we left the property for less than 30 hours to tour the... More

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Boca Raton
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2014

Yes,I am aware that you are going to update the place but you should also consider working on your staff. The front desk is friendly and they try to please you. The maids need to put towels in the rooms and not forget. The maid service did not really do there job for a few days and the room was... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your recent experience staying at our hotel; I really appreciate your feedback. Please accept our apologies for not been able to deliver to your expectations; I have met with our Housekeeping team to review current procedures and assure changes take place to improve end result. The hotel closes next week to... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 16, 2014

I arrived at Santo Domingo airport noticing that someone has stolen my credit card and maestro card. So I was there with my last USD 50 which I used to pay the taxi driver to bring me to the hotel. At the check-in I informed the receptionist that my cards have been stolen and if there is a way I... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your recent stay at our hotel. I really appreciate your feedback. Please accept my apologies for not been able to deliver to your expectation; I have already met with our front desk team to review current procedures, to correct them and make sure future events like this do not happen again.... More

Orlando, Florida
1 review
1 of 5 stars Reviewed April 11, 2014

Unfriendly staff. No Dedicated checking line for Elite members. Valet parking soliciting tips. Condition of the building, rooms and facilities bellow Marriott standards (examples stain and rundown carpet, bathrooms with falling tiles, etc.). Will never stay there again. It gave me a bad impression of the city.

Was this review helpful? Yes
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your recent experience at our hotel. I really appreciate your comments. Please accept my apologies for not been able to deliver to your expectation. Our hotel closes for complete renovation in a couple of weeks; our strategy is to align the hotel to the brand and make it unique in Santo... More

New York
1 review
4 of 5 stars Reviewed April 9, 2014

I stayed at the Jaragua 2 nights, got free upgrade which would have cost $20 usa per night from garden section I got changed to towers. Front desk staff could have been friendlier. The room was spacious and clean and I especially liked the casino which gave out free food. Free internet was great and if you dine there please... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2014

We went there on the 26th of march till 31st,and it was the most incredibly place ever ..the room service was epic..the buffet delicious as always,everyone was very respectable and gentle..quick service too.Love it can't wait to go there again.

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2014

We were there from 03/20/2014-03/23/2014. Front desk was very friendly and provided us with rooms on the same floor. For some reason I always get a room with even numbers all the way towards the end of the hallway, which offers a fair view of the ocean. One of my relatives was assigned to an even number room which has... More

Was this review helpful? Yes 1
Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write a review about your previous experience in our hotel; I really appreciate your feedback. It is encouraging and motivating for all of us to learn we were able to provide you with a good service. I will share your comments during our operations meeting and will recognize the associates you... More

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Additional Information about Renaissance Jaragua Hotel and Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Jaragua Hotel and Casino 4*
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Casino Hotel in Santo Domingo #7 Spa Hotel in Santo Domingo #7 Luxury Hotel in Santo Domingo
Hotel Class
Number of rooms
300

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