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All 73 Santo Domingo hotels

Renaissance Jaragua Hotel and Casino

4.0 of 5 Hotel   |   Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
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Ranked #28 of 73 hotels in Santo Domingo
A recent review
4 of 5 stars reviewed 1 week ago
WorldWideLady New York
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359 people have reviewed this hotel

Traveler rating
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    56
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I arrived at Santo Domingo airport noticing that someone has stolen my credit card and maestro card. So I was there with my last USD 50 which I used to pay the taxi driver to bring me to the hotel. At the check-in I informed the receptionist that my cards have been stolen and if there is a way I... More

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Orlando, Florida
1 review
1 of 5 stars Reviewed 1 week ago

Unfriendly staff. No Dedicated checking line for Elite members. Valet parking soliciting tips. Condition of the building, rooms and facilities bellow Marriott standards (examples stain and rundown carpet, bathrooms with falling tiles, etc.). Will never stay there again. It gave me a bad impression of the city.

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your recent experience at our hotel. I really appreciate your comments. Please accept my apologies for not been able to deliver to your expectation. Our hotel closes for complete renovation in a couple of weeks; our strategy is to align the hotel to the brand and make it unique in Santo... More

New York
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at the Jaragua 2 nights, got free upgrade which would have cost $20 usa per night from garden section I got changed to towers. Front desk staff could have been friendlier. The room was spacious and clean and I especially liked the casino which gave out free food. Free internet was great and if you dine there please... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We went there on the 26th of march till 31st,and it was the most incredibly place ever ..the room service was epic..the buffet delicious as always,everyone was very respectable and gentle..quick service too.Love it can't wait to go there again.

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were there from 03/20/2014-03/23/2014. Front desk was very friendly and provided us with rooms on the same floor. For some reason I always get a room with even numbers all the way towards the end of the hallway, which offers a fair view of the ocean. One of my relatives was assigned to an even number room which has... More

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much for taking the time to write a review about your previous experience in our hotel; I really appreciate your feedback. It is encouraging and motivating for all of us to learn we were able to provide you with a good service. I will share your comments during our operations meeting and will recognize the associates you... More

Miami, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

We were from 03/21/2014-03/25/2014. The building is expectacullar and its location in front of the sea is amazing. Great staff, everyone. Breakfast delicious, Room big, clean, elegant and the price is really cheap. When you ask to the Santo Domingo's people about this hotel, only one answer,,,the BEST and we agree.. Thanks a lot Jaragua's staff.

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NJ
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in older part of Hotel - big rooms but far from central lobby. It was an OK experience - nothing to write much about - hopefully there will be improvements to the place. Had stayed here 20 years ago and the experience was good. Now everyone seemed to be in a state of waiting for time to run out... More

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about your previous stay; I really appreciate your feedback. Our hotel will be closed next May 1st for approximately one year to go through a major renovation. It is a challenging time; however the team is committed to service excellence and cleanliness. I look forward to have you again after we reopen... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel from 12/22/2013- 1/1/2014 ( In the main building), and I must say it was not what I expected. The hotel is outdated in its entirety. It is such a shame, since the location and grounds have such potential. I spent my days by the pool. The service by the pool was exceptional the gentleman that... More

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Eduardo R, General Manager at Renaissance Jaragua Hotel and Casino, responded to this review

Thank you very much to write a review about you previous experience at our hotel; we really appreciate your feedback. Thanks for recognizing our staff at the pool and omelet station during breakfast, they will be very happy to know they are going a good job. Please accept our apologies for not being able to deliver to your expectations; you... More

Kingston, Jamaica
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I'm surprised by all of the negative reviews. We stayed here for four nights in the "main" building and really enjoyed the place. It's possible guests with negative reviews stayed in the building off to the side, which I've heard is less than stellar. The entire property is scheduled to be remodeled in the coming months so I'd imagine things... More

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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2014

Liked the hotel, great view of sea wall and ocean, good restaurants and casino. Esmeralda the concierge was fantastic. She made suggestions of what we should see, looked up places for us and made phone calls. The day we left, she packed some fruit, cookies and nuts for our ride to Puerto Plata.

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Additional Information about Renaissance Jaragua Hotel and Casino

Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Jaragua Hotel
Renaissance Santo Domingo
Santo Domingo Renaissance
Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Jaragua Hotel and Casino 4*
Reservation Options:
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