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Hotel Santo Domingo

3.5 of 5 Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
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Hotel Santo Domingo
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Hotel Santo Domingo
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80 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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toronto
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2013

Decent stay but I wouldn't call it an overly fancy place. Service though was very good (turning down the beds with chocolates at night was a nice touch) and the on-site helipad was convenient. The pool is very large and deep (maybe not so great for little kids though). Rooms were large but tired looking.

Was this review helpful? Yes
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

We appreciate your comments about our hotel services. In this aspect, we want you to know that we are committed to improving our quality. I assure you that we are working to amend those little things that you mentioned. We hope to have you here with us, in the near future. Best Regards, Lilianna Mora More 

Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 21, 2012

I have never been at a hotel of such low standard .... Music blasting at midnight , and no compassion for other guests....... Even calling and asking politely to tone it down did not help. I stayed here several times 8 years ago. But things has surely changed for the worse.

Was this review helpful? Yes 2
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

Thank you for your comment about your stay at our hotel. Your feedback is very important to us. I apologize for the trouble you went through during your stay. Allow me to remember you that during the month of December, many companies make their holidays parties, besides weddings that prefer this month for the cool weather and the beautiful lights... More 

Gros Islet, St. Lucia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2012

The Hotel Santo Domingo is the westernmost of a number of up-market hotels along the Malecón, west of Santo Domingo’s centre and is more economical than most of the others. These hotels target business travelers and participants of conferences, symposia and special events (business as well as private functions) held on their premises. The generous size of rooms, equipped with... More 

Was this review helpful? Yes 2
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

We appreciate the time you took to comment on your stay in our hotel. For us is very important the opinion of our guests. I apologize for the inconvenience that you might experienced, I assure you we will be taking steps to prevent it from happening again. Our hotel is characterized by executive guests who only come to Santo Domingo... More 

Queens, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2012

I am considering a trip to Santo Domingo, a city I haven't visited in 25 years. I used to vacation in the city several times a year; Hotel Santo Domingo, then a brand new property owned by Gulf + Western, was my favorite hotel. It was one of the first hotels built in "native decor" and the staff was charming.... More 

Was this review helpful? Yes
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

Thank you very much for always choosing our hotel. We are confident that your visit will be pleasant and meet your expectations. We look forward to welcoming you soon. Best regards, Lilianna Mora More 

Netherlands Antilles
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2012

I stayed at the hotel twice and I have to admit I enjoyed my stays both times. The staff were very kind, besides that the hotel has a charm I don't have admired in other hotels, only at the Hispaniola that doesn't exist anymore. Last year i didn't feel well, and I have to stay everybody was anxious and very... More 

Was this review helpful? Yes
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

Thank you for taking the time to provide us with your comment about your stay at our hotel. We are glad that you consider us as your home in the Dominican Republic. Hope you feel better so you can fully enjoy your next visit to our hotel. We hope to see you soon! Best regards, Lilianna Mora More 

miami
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 23, 2012

The hotel is beautiful it has an old charm and the staff was friendly. There, the porters have assistants and the assistants have assistants in other words to open a door you have to go through at least to 3 different people but then I realized that this happens everywhere in the Dominican Republic. Our rooms were old but this... More 

Was this review helpful? Yes
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review

We sincerely appreciate the time you have taken to forward comments regarding our Hotel services. On these regards, we want you to know that our commitment to quality is prevalent and your comments are very important to us since our priority is to provide customer satisfaction. we are working to amend those little details you mentioned. We look forward to... More 

cabarete
Top Contributor
56 reviews 56 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 7, 2012

Better than my last stay here, it's from a totally different era. Breakfast was disappointing, the room was so so, the internet was not accessible, but it had a wonderful old school charm that only older hotels have. The staff was a little snobby, but whatever. Did I mention that this place has charm?

Was this review helpful? Yes 1
Management response:

We appreciate the time you have taken to comment on your stay in our hotel. We apologize for any inconvenience you hace had. I assure you we are taking steps to improve our services even more. I hope to welcome you to our hotel again, and this time your stay will exceeds your expectations. Best regards, Lilianna Mora More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2012

This hotel was very beautiful. The hotel staff was friendly and courteous . The food was so excellent. I arrived at 1:30 am because my flight had changed. Although it was so early in the am the staff greated me with such kindness. I would like to mention one person in particular that went over and beyond and that was... More 

Was this review helpful? Yes 1
Management response:

We are pleased to read your comments about your stay in our Hotel. Thank you for taking the time to comment. Salvador has been working with the Hotel since its opening; we are very proud of his work and he is a model employee. I'll make sure to let him know about your comment and we hope to welcome you... More 

Thiruvananthapuram (Trivandrum), India
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 14, 2012

A traveller like me who is looking for big rooms this is heaven.. The hotel was just nice.. My points that were pleasant about the hotel were: 1. Staffs are really nice and kind. They give you the hospitality that you look for. 2. The bars are good.. nice place to unwind, relax or have casual business talks without much... More 

Was this review helpful? Yes 3
Management response:

Thank you very much for commenting about your pleasant stay at our Hotel. We are thrilled to read that you had a great time at our property and I am sure you will be glad to hear that we are working to amend those little details you mentioned. Thank you for your observations, I hope to welcome you back soon!. More 

Bronx, New York
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 9, 2012

While on business last summer we had the pleasure to stay at the Hotel Santo Domingo, the price was right and the staff amazing. The night life was cool for a nice relax night cap before bed. The pool area was amazing and even had a nice gym to work out some stress. Mainly the staff was the best part... More 

Was this review helpful? Yes 2
Management response:

For us, at the Hotel Santo Domingo, it is important our clients are satisfied with our services. This is the main reason why we take so seriously all feedback. We appreciate you taking the time to comment about your stay. I hope to welcome you again soon. More 

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Additional Information about Hotel Santo Domingo

Address: Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Santo Domingo 3.5*
Number of rooms: 215
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Hotel Style:
#3 Best Value Hotel in Santo Domingo

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