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Hotel Frances Santo Domingo - MGallery Collection

Certificate of Excellence
Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
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Hotel Frances Santo Domingo - MGallery Collection
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248 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vero Beach.FL
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 9, 2015

They dont allow guests to bring back locals, some nice staff some not so nice, big gap under room door so can be noisy and mosquitos come in, no pool so an expensive choice all in. Food was good and pleasant restarant staff and bar tender. Its a old building tarted up on a budget, bathroom tatty and not spotless

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Toronto
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36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 23, 2015

We stayed three nights at this wonderful and romantic colonial hotel, once known as a Sofitel hotel, but now also part of the French Accor chain and has a discretionary logo designation as MGallery, "M" for memorable. In fact, it's a memorable experience. The building and its courtyard have a charming and romantic feel to it, stone columns and Spanish... More 

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Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

What can I say about this beautiful little hotel? For lovers of history, this is the place to go. When staying in the beautiful historical Colonial Zone of St. Domingo, Hotel Frances is perfect in keeping with the theme and ambience of your vacation. The staff was absolutely lovely and helpful as can be. The room was huge! We stayed... More 

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Kissimmee, Florida
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5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 12, 2015

I stayed at this hotel from 03/08/2015 to 03/11/2015. This is a quaint 19 room boutique hotel with old world charm. The Spanish Courtyard is sure to wow the unsuspecting traveler. Trying to get to the hotel was a nightmare as the adjoining streets were under construction and the front entry to the hotel was torn up. It was like... More 

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Hampshire, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 6, 2015

Good location in the heart of the Colonial area. The hotel is set around a lovely shaded courtyard with orchids growing on the trees and parrots and humming birds visiting them. The rooms are large and airy with high ceilings and highly polished floors and woodwork. The a/c is quiet. All the staff are well trained, pleasant and as helpful... More 

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Toronto, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 5, 2015

I stayed at this hotel from Feb1-8/15 and was surprised at the amount of old world charm this place had! Not only was the place beautiful, it was clean, inexpensive (relative to North America) and centrally located. I will say that there wasn't a time (and I walked out at night) that I didn't feel safe. If their were to... More 

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Van Nuys, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 3, 2015

Let me start by praising our bartenders and the mojitos. The weekday bartender makes his own mojito mix and they are unbelievable. Location is excellent. You can walk everywhere or you can take a taxi if you wish (cab fare is pricey- my family took a trip to the beach ~25 min drive and it was $120). The hotel room... More 

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Sweden
Level Contributor
222 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed February 24, 2015

I stayed at this hotel during a trip to Santo Domingo. The location is excellent, just a few blocks from Santo Domingo's main attractions. In terms of service it was okay, nothing bad but nothing amazing either. The rooms are fine, but they need to be updated as they are slightly old fashion. Also, I have Accor Platinum status but... More 

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Orlando, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 1, 2015

Santo Domingo is crazy to drive in. Streets are not marked well, they end & go one way suddenly, people drive crazy, police will pull you over for no reason (because you are a tourist) but what made coming to Zona Colonial, in Santo Domingo was this resort. Car parking is across from the entrance and secured 24/7. Doors open... More 

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Alameda, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 10, 2015

We've stayed at the Hotel Frances 4 times in 5 years and have been amazed by how consistently great our experience has been. The hotel is gorgeous with it's thick walls and exposed brick, and the courtyard is a beautiful refuge when you're tired from walking around the city. We always find the rooms to be clean and the beds... More 

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