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Hotel Frances Santo Domingo - MGallery Collection

5.0 of 5 Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
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Certificate of Excellence 2014
Hotel Frances Santo Domingo - MGallery Collection
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Hotel Frances Santo Domingo - MGallery Collection
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219 reviews from our community

Traveler rating
    101
    76
    18
    9
    15
See reviews for
28
93
21
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (219)
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    (61)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (76)
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I went to this hotel with my husband becasuse we were told it was a good hotel in the zona Colonial, as we got in nobody says nothing polite not even welcome, the recepctionist was busy doing some paper work with other co- workers and in the meantime we were standing there waiting for the check in, the parking lot... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great stay here. The staff were brilliant. Really enjoyed the breakfast too. Good location in Colonial Zone. Great to have easy wifi access for free! Would stay here again if I come to DR. Maybe factor in a taxi fare if planning to head outside of the colonial zone

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 13, 2014 via mobile

We were looking for a romantic scape after a party night. Well, we get thereal at 4am and it was raining. The desk man told me that he had the one king bed in the second floor ready as I asked for, but there was a leak in the roof. So I should choose between getting wet or instead take... More 

Was this review helpful? Yes 2
California
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 5, 2014

We stayed at Hotel Frances Santo Domingo last summer. 4 adults and 2 three year-olds. We were here for three nights prior to our next destination in an all-inclusive resort in Punta Cana. We felt it was important to see this old world capital and learn a bit of its history and culture before being sequestered in first world comforts.... More 

Was this review helpful? Yes 2
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2014

This is an old hotel and I like old hotels. I stayed there for two days recovering from jetlag. I particularly liked the communal areas, although my room was very comfortable too. I found the service rather formal. Good location for sightseeing.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

The hotel is in zona colonial, is safe, I was in room 103 and it was fantastic. The staff is great, thanks to Carlos, Gilberto, the ladies in the front desk and the rest of the staff. We will return and recommend this hotel to our friends and relatives.

Was this review helpful? Yes 1
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 20, 2014

I spend a wonderfull week in this lovely boutique hotel. I really apreciate having my breakfast in the quite flower and beautiful colonial architecture patio, The staff was warm, very friendly and always ready to help. The hotel has a great location in the colonial zone.

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2014

Great service, room was very nice and clean my only complain here is that the air conditioner was not working so good, restaurant is expensive ($16 breakfast buffet) but you can cross the street and find there a more economic place to eat, location of the hotel is great, very close from every thing in the colonial zone but watch... More 

Was this review helpful? Yes 1
Nashua, New Hampshire
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 17, 2014

I'm traveling with my girlfriend around Cuba, Dominican Rep and Turks and Caicos. This restaurant was the worst ever! Only manager speaking english, not knowing what wine recommend to our dishes. Tuna tatar was frozen, then defrosted in the microwave giving too much water and half baked/waved tuna meat (bleeee). Main dishes (lobster and grilled fish) were lower than restaurants... More 

Was this review helpful? Yes 2
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Additional Information about Hotel Frances Santo Domingo - MGallery Collection

Address: Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Frances Santo Domingo - MGallery Collection 5*
Number of rooms: 19
Reservation Options:
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Also Known As:
Accor Santo Domingo
Sofitel Santo Domingo
Santo Domingo Sofitel
Hotel Style:
#6 Luxury Hotel in Santo Domingo

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