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All 75 Santo Domingo hotels

Hotel Frances MGallery

5.0 of 5 Hotel   |   Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
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Hotel Frances MGallery
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82%
Ranked #21 of 75 hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
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  • Reviews (214)
  • Photos (54)
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214 people have reviewed this hotel

Traveler rating
    100
    74
    18
    9
    13
See reviews for
28
92
21
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We were looking for a romantic scape after a party night. Well, we get thereal at 4am and it was raining. The desk man told me that he had the one king bed in the second floor ready as I asked for, but there was a leak in the roof. So I should choose between getting wet or instead take... More

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California
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Hotel Frances Santo Domingo last summer. 4 adults and 2 three year-olds. We were here for three nights prior to our next destination in an all-inclusive resort in Punta Cana. We felt it was important to see this old world capital and learn a bit of its history and culture before being sequestered in first world comforts.... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2014

This is an old hotel and I like old hotels. I stayed there for two days recovering from jetlag. I particularly liked the communal areas, although my room was very comfortable too. I found the service rather formal. Good location for sightseeing.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

The hotel is in zona colonial, is safe, I was in room 103 and it was fantastic. The staff is great, thanks to Carlos, Gilberto, the ladies in the front desk and the rest of the staff. We will return and recommend this hotel to our friends and relatives.

Was this review helpful? Yes 1
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 20, 2014

I spend a wonderfull week in this lovely boutique hotel. I really apreciate having my breakfast in the quite flower and beautiful colonial architecture patio, The staff was warm, very friendly and always ready to help. The hotel has a great location in the colonial zone.

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2014

Great service, room was very nice and clean my only complain here is that the air conditioner was not working so good, restaurant is expensive ($16 breakfast buffet) but you can cross the street and find there a more economic place to eat, location of the hotel is great, very close from every thing in the colonial zone but watch... More

Was this review helpful? Yes 1
Nashua, New Hampshire
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2014

I'm traveling with my girlfriend around Cuba, Dominican Rep and Turks and Caicos. This restaurant was the worst ever! Only manager speaking english, not knowing what wine recommend to our dishes. Tuna tatar was frozen, then defrosted in the microwave giving too much water and half baked/waved tuna meat (bleeee). Main dishes (lobster and grilled fish) were lower than restaurants... More

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Miami, Florida
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 3, 2014

The hotel has a beautiful colonial architecture and is in a great location. Unfortunatly that's about the only excellent thing it has the rooms even though they are nicely decorated and bathroom are ok. The air in our room wasn't cooling enough, the bed was too noisy (horrible). The bar piña coladas $310.00 pesos each which was outrageous. And breakfast... More

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2014

I stayed here for one night and I did not have any hot water,they were also late checking me in to the hotel. We booked our room through a site on the computer and they had hidden fees that we had to pay extra. It was clean but for the price I could of chosen another hotel. The area might... More

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Additional Information about Hotel Frances MGallery

Address: Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Frances MGallery 5*
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Also Known As:
Accor Santo Domingo
Sofitel Santo Domingo
Santo Domingo Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#7 Luxury Hotel in Santo Domingo
Hotel Class
Official Description (provided by the hotel)
Hotel Frances invites you live a memorable experience.Their golden stone architecture and the warm inside make this Spanish residence a unique place full of history and beauty.Since XVI century it is being witness of the passage of innumerable personalities and in present time is one of the emblematic places of the Colonial City, declared Patrimony of the Humanity by UNESCO. ... more   less 
Number of rooms
19

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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