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Barcelo Santo Domingo

3.5 of 5 Maximo Gomez-Esq 27 de Febrero, Santo Domingo 1915, Dominican Republic (Formerly Barcelo Lina)
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Barcelo Santo Domingo
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Barcelo Santo Domingo
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541 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I travel to the the Dominican Republic often for both pleasure and business. Things are certainly not as efficient as in other countries but that's part of the charm. That said, the service level at the Barcelo Santo Domingo is far worse than the norm for the country. My experience checking in took 30 minutes. There was only 1 person... More

Was this review helpful? Yes 1
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear traveler: Thank you for choosing our hotel for your stay in the city of Santo Domingo. For us it is very important to provide a quality service to all our customers. We apologize for the inconvenience during your check-in and check-out. The reception manager will realize of the necessary steps to ensure that these processes be done more quickly... More

San Salvador, San Salvador, El Salvador
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here recently for business for 9 days. Overall the hotel is OK, but it's the little things that became annoying, especially for the cost per night. Wifi is paid in addition to the room and as others have noted, its not easy to sign up and the service is intermittent. After you get there you notice that if... More

Was this review helpful? Yes 2
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear Mr. Makali: Thank you for choosing our hotel during your business travel. We are pleased that you are satisfied with our installations. Sorry for the inconveniences, but the internet service has an extra charge. Only who realized the reservation throw our web site, have a free Wi-Fi. Besides you can consult our site for find the promotions and offers... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has a really good location and their chef is fantastic. This was our first trip to Santo Domingo and we were pleasantly surprised with the menu. Their lobster is both very reasonably priced and delicious. The room is good. Hotel has a pool area but since this was our business trip we never had a chance to go... More

Was this review helpful? Yes
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear Ms. Halyna, Thank you for choosing our hotel and for sharing your experience with others travelers. Thanks’ for highlight our location and the quality of the food. We apologize for the inconvenience with the smell of painting. We'll ensure that inconvenience not occurred again. Sorry again... we hope to have the opportunity to serve you in the future. Best... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Recently I went to Dominican Republic for a short familial trip. It was my first experience on the capital hotel. When I make a check in the clerk offered me a upgrade for executive room. Was a fabulous option. Not a lot of money for the quality of service. Beers, wine and snacks included very well trained personnel.

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BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear traveler: Thank you for chosen us and for sharing your experience on this site. We are happy to know that your stay with us was satisfied. Thank you for highlight the quality of the service provided by our staff, and the service of executive floor. We hope to see you again. Best regards, César Güílamo More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This was my second time spending a few nights at this hotel,I will always come back. Rooms are clean, bed is super comfortable. The staff is really friendly. I extremely recommend this hotel to everyone.

Was this review helpful? Yes 1
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear Ms. Ailin: Thank you for your fidelity and for sharing your experience on this site. It's a pleasure for us to know that you felt satisfied one more time. Thank you for mention it our cleanness and comfortable rooms. We hope to see you soon. Best regards, César Güílamo More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I had the pleasure of staying at this hotel. Great experience overall. We had a nice room, everything was cleaned, great customer service and free breakfast which was amazing by the way. It's not a 5 star hotel but it sure felt like it, specially if you are not picky like me. All we needed were clean... More

Was this review helpful? Yes 1
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear Ms. Ericka: Thank you for comment about our hotel. We are pleased that your experience was satisfactory. Thank you for highlight our service, the cleanness and the buffet breakfast. We hope you can visit us again with your family. Best regards, César Güílamo More

Reston, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 5 nights and was very impressed by the service and amenities. The hotel is centrally located, Breakfast Buffet is awesome. My advise for the folks at Barcelo would be to upgrade the fitness room.

Was this review helpful? Yes
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear Mr. Hugo: Thank you for choosing us and for sharing your opinion on this site. It’s a pleasure for us to know that you felt satisfied with our installations and service offered by the staff. Thank you for highlight our location and buffet breakfast. We appreciate your comment about the gym. In the next year we’ll take the administration... More

Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 14, 2014

I stayed here for 5 nights in September this year and I have nothing but good things to say about this hotel. The reception staff were all really lovely (especially Leonardo!), the rooms are spacious and nice, the breakfast buffet was excellent, the pool area was great and at night there was always activity. For me personally the location was... More

Was this review helpful? Yes 1
BarceloSantoDomingo, Director General at Barcelo Santo Domingo, responded to this review

Dear traveler: Thank you for choosing us and for sharing your experience. It's a pleasure for us to know that you are satisfied with our service and installations. Thank you for highlight our breakfast buffet. We hope to see you in your nest visit to Santo Domingo. Best regards, César Güílamo More

Ann Arbor, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2014

Before I decided to stay at Barcelo S.D. I was very nervous to book my reservation because of some of the negative reviews. Many people were complaining about the carpet and the slow service at the front desk and at the pool area. However, I thought to take the risk and stay at Barcelo because it was close to where... More

Was this review helpful? Yes 1
BarceloSantoDomingo, General Manager at Barcelo Santo Domingo, responded to this review

Dear Riko: Thank you very much for taking some of your valuable time and sharing your experience with other travelers. We are grateful that will select our hotel for your stay in your first trip to the city of Santo Domingo. We have security personnel inside and outside the hotel, to ensure the tranquility of our customers. It’s a policy... More

1 review
3 of 5 stars Reviewed October 8, 2014

Restaurant service and food are fine, People front desk and the restaurant nice people and a good atmosphere, problem is room service take almost one hour to give ou service. for a small apetaizer and also big issue is a GYM is too old and nasty, all machines are dirty and not work

Review collected in partnership with this hotel

Was this review helpful? Yes
BarceloSantoDomingo, General Manager at Barcelo Santo Domingo, responded to this review

Dear Mr. Antonio: Thanks for sharing your opinion with other business travelers. It is a pleasure to know that you are satisfied with the service reception team and the quality of the dishes served in the buffet restaurant. We apologize for the delay in room service. We will take steps to make the service more efficient. We regret any inconvenience... More

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Additional Information about Barcelo Santo Domingo

Address: Maximo Gomez-Esq 27 de Febrero, Santo Domingo 1915, Dominican Republic (Formerly Barcelo Lina)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Santo Domingo 3.5*
Number of rooms: 217
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Also Known As:
Barcelo Santo Domingo Hotel Santo Domingo
Barcelo Hotel Lina
Hotel Lina Santo Domingo

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