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All 74 Santo Domingo hotels

Sheraton Santo Domingo

3.5 of 5 Resort   |   365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
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87%
Ranked #10 of 74 hotels in Santo Domingo
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 23, 2014
Ciberteco San Jose
  • Reviews (156)
  • Photos (53)
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  • Room tips (36)
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156 people have reviewed this hotel

Traveler rating
    90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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There are newer reviews for Sheraton Santo Domingo
See the most recent reviews
San Jose
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2014

If possible stay at executive floors. Enjoy Agrahan Santanas's personal attencion at the lounge. Great haphy hour 5-7pm. Great free lunch if you stay there. Highly recommended. Small construccion going on, but you will not notice.

Was this review helpful? Yes 3
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Ciberteco, Thank you for your comments about your recent visit to the hotel. We are proud to received them and know that your enjoyed the experience. The hotel is in the transition to become a Sheraton and we will keep working to exceed your expectations. We will look forward to have the opportunity to serve you again in the... More

Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 14, 2014

The hotel is currently going through an over hall so it's hard to rate. Construction aside... the breakfast buffet is phenomenal, gym very nice, pool area beautiful. Room was clean and spacious for 4 adults. Took advantage of the cappuccino maker at the front lobby, nice bonus. It's well located for sight seeing. Great restaurants in walking distance. Maribel De... More

Was this review helpful? Yes 2
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Elizabeth P, Thank you for your review about your recent visit to our hotel. We are honored to know that you enjoyed the service given by our staff. We are finishing our process to become a Sheraton hotel shortly. It will be a pleasure to have another opportunity to serve again in the near future. Regards, More

new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 25, 2013 via mobile

Had a great time . Was there for six nights. Hotel was undergoing renovations but the staff made the best of the situation. Room was clean and we'll kept. On first night originally given room on fifth floor. Requested higher floor and was moved with no problem. Food good. Only minor glitch was that I was charged for each device... More

Was this review helpful? Yes 2
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear duvort, Thank you for your review about your visit to the hotel. It is great to know that you enjoyed the experience. We are doing our best to finish our process to become a Sheraton very soon and we hope to have the opportunity to keep serving you in the near future. Best Regards, More

Santo Domingo, Dominican Republic
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 17, 2013

I place 10-12 groups of people I host per year at this hotel and I get only great comments from everyone about the rooms, service (friendly and professional, the food, etc. Everything is done with quality. I have tried their food and it is delicious. Plus the hotel feels and is safe. Keep it up, you're doing an excellent job!

Was this review helpful? Yes 2
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear marclaudi, Thank you for letting us know your comments about the service of the hotel. We are glad to see that our associates made a wonderful job with their service and it is important for us that our guests feel like at home. We hope to have the honor to serve you again in the near future. Sincerely, More

Miami Beach, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2013

I've been here about 4 times so far in the past 3 months and the staff at the hotel have been great to me! Even came to the rescue when I couldn't get my internet to connect, extremely professional and friendly! Two agents always stand out from the rest, Giselle and Masiel. It doesn't matter what time of the shift... More

Was this review helpful? Yes 3
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear JaySua, Thank you for letting us know your comments about your recent visit to our hotel. We are proud to know that our associates exceeded your expectations during your stay, specially at the Front Desk. It is always an honor to serve our clients and we hope we can have the opportunity to do our best to give you... More

coral gables
Top Contributor
51 reviews 51 reviews
51 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 30, 2013

Liked this hotel, even during renovations. Location is good for business visit, about 45 minutes from the airport and on the edge of the center. View of the ocean is nice. Rooms & beds are spacious and comfortable. All solid international business level. Wifi was a bit tricky, but perhaps that was because of the work going on and made... More

Was this review helpful? Yes 1
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear mbiz, Thank you for write a review about your experience at the hotel. We are glad to know that we exceeded your expectations. Very soon the hotel will become a Sheraton with new facilities and services to offer to our guest . We hope to have the honor to serve you in your future trips to Santo Domingo. Best... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 27, 2013

Nothing to write home about. Typical hotel and nothing out of the ordinary. I have stayed 3 times on business trips and unfortunately this time they were renovating the lobby as it has been taken over by Sheraton. Always get the feeling that they will be charging you for breathing. Staff is very courteous and helpful. Only had the buffet... More

Was this review helpful? Yes 1
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Iberoguy01, Thank you for taking the time to write us a review about our hotel. We always look for exceed the expectations of our guest, our sincere apologies if you did not perceived it during your stay with us. The hotel is in the process to become a Sheraton very soon and all our associates will keep working hard... More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed November 26, 2013

First off let me say one of the best things about this hotel is the BREAKFAST. A complete buffet from 6:00-11:00 am that is like dinner and has everything from fresh fruits, cheeses, breads, yogurt, oatmeal, hot cooked foods like mangu (Dominican plate, mashed plantains) and vegetables, potatoes, yuca, and also meats, plus an omelet bar, pancakes and french toast... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Amber H, Thank you for your comments about our hotel. It is wonderful to know that we have exceeded your expectations with our service, especially at the Restaurant. The hotel will become a Sheraton very soon with new services and facilities to give a better experience to our guests. We hope to have the honor to serve you in... More

Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2013

I spent five days in the hotel during a trip to another town visiting some of my husband family members and friends, having a very good experience, Good service, staff friendly and professional, they were ready to help any time and would like to extend my gratitud specially to Rosagna Alvarez and Emil Perez.

Was this review helpful? Yes
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Esperanza C, We are very grateful for your comments about our hotel. It is an honor to know that we have exceeded your expectations with our service, especially at the Front Desk. The hotel will become a Sheraton very soon and we are going to keep our commitment to give our best to make a wonderful experience to our... More

s.i ,n.y.
1 review
5 of 5 stars Reviewed November 14, 2013 via mobile

My Family Has Been Coming Here To This Hotel For More Than 15Years We Have Stayed At Others But Always Come Back Here We Are Treated Like Family By The Staff Here Who Always Go Out Of There Way To Make Us Comfortable And Feel Wanted FROM VALAMIR And LUIS At The POOL To HENRY And NOEL At Room Service... More

Was this review helpful? Yes
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Aquachem, Thank you for your wonderful review about our service. We are honored to know that we exceed your expectations in your visits to our hotel and our associates make you feel like home. The hotel is in the process to become a Sheraton with new facilities and we will keep the same commitment from our associates to do... More

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Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Santo Domingo 3.5*
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Casino Hotel in Santo Domingo #3 Business Hotel in Santo Domingo #9 Family Hotel in Santo Domingo
Hotel Class
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 
Number of rooms
245

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