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Sheraton Santo Domingo

Certificate of Excellence
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365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
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Breakfast for 2 Included
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Sheraton Santo Domingo
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429 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently I booked this hotel, I was not enthusiastic about staying here because of some reviews I had read. What a pleasant surprise it was to walk into a very attractive lobby and to be checked in by a desk clerk who truly appeared to enjoy his job and who clearly wanted to do his part to make our stay... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

I had the pleasure of attending a business breakfast at Sheraton and both the food and service were excellent. Ramon, our waiter, was very attentive and went above and beyond to make our meal pleasant. A++ for service!

Was this review helpful? Yes
Fort Worth, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this beautiful hotel for a week with a large group of missionaries. Walking in the front doors, the hotel was just stunning. The staff was excellent and very friendly. Thanks to our maid Victoria, our beautiful room was incredibly clean. The beds were extremely comfortable. The food was excellent. We had a beautiful ocean view out our... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Andrea B, Thnaks so much for sharing your review. It has been our pleasure to welcome you in our hotel. Your satisfaction is our most valuable reward. It is great to know you enjoyed our service and facilities specially our sweet sleeper bed exclusive for Sheraton. Hope you visit us again very soon! Kindest regards, More 

Torrance, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel as well as 350 fellow missionaries with 1 Nation 1 Day. It was a wonderful time in your nation; the front desk (Leymi) was especially helpful. The catered food was awesome. The only drawback I saw was the service at the restaurant was slow.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear dstrand1964, Thanks so much fro your review, it has been our pleasure to have you and your group as our guests in our hotel. It is great to know you felt welcomed and like home during your visit to Santo Domingo. We look forward to have you again soon! Sincerely, More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I had the pleasure of staying at this hotel for a week with a very large group of missionaries. Very impressed with the high quality service and responsiveness and friendliness of the staff. The rooms were GREAT, the hotel was always clean, very nice pool and spa services, and the food was delicious. The hotel has a breathtaking view of... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear blackbutterfly214, Thanks so much for your review. It was our pleasure to have you as our guests during your trip. We hope you can visit us again very soon in the future. Warmest regards, More 

Indianapolis, Indiana
4 of 5 stars Reviewed 5 days ago NEW

Holy cow. What a beautiful hotel! As soon as I walked in, Lizandro was there and so incredibly helpful! Also, the server we had, Andres, was one of the greatest servers I have ever had. He was so kind and courteous but also made us laugh. Andres deserves a major raise because he was absolutely spectacular and the only reason... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Melissa0818, We gladly appreciate you took the time to share your experience. We apologize for any inconvenient we may have caused you. We have reviewed our service standard with our staff to prevent situations like this to recur in the future, it is great that our bellman and rest. Staff delivered our signature service and made you feel like... More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sheraton Santo Domingo. It was an excellent hotel. The accomidations were very nice and most of the staff was bi-lingual to include cab drivers specifically contracted to work at the hotel. My only issue was some construction going on during the day that was very loud near my room. The pool was very nice however the... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Mack O, We gladly appreciate you took the time to share your experience. We apologize for any inconvenient we may have caused you. We are happy to know you enjoyed our pool area, we hope to be welcoming you in the near future. Best regards, More 

San Diego, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

The Sheraton Santo Domingo is a nice clean hotel located on the water on the south shore of the Dominican Republic. The breakfast is very good with a wide variety of food and great service - Noel and Ramon standing out as above average.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Michael K, Thanks for sharing yoru review, our staff genuinely enjoys to connect with every guest. At Sheraton Santo Domingo, we pride ourselves of delivering guests memorable experiences. It is great to know you enjoyed our service and facilities, hope to welcome you back soon! Sincerely, More 

1 review
5 of 5 stars Reviewed 1 week ago

I had the pleasure of enjoying this Hotel for 15 days, this hotel is focused in client satisfaction , employees like Diana (client relations) , Vladimir (lifeguard and pool water quality control) are very valuable , charming , friendly and happy . The food at the pool is excellent prepared by Chef Bladimil who specialized in good taste , presentation... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Vladimir C, Thanks a lot for visiting the hotel, your satisfaction is our most valuable reward, it is great to know you enjoyed our facilities and Sushi Bar at the pool bar and grill, we hope you visit us again very soon! Sincerely, More 

1 review
5 of 5 stars Reviewed 1 week ago

I had the pleasure of enjoying Sheraton Santo Domingo for the las 15 days . One of the best places for vacation or bussiness. This hotel is focused in client satisfaction ,employees are making the difference , dedicated workers like Diana (client públic relations) , Vladimir who is the lifeguard that keeps the pool safe and beautiful are ver y... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Vladimir C, Thanks a lot for visiting the hotel, your satisfaction is our most valuable reward, it is great to know you enjoyed our facilities and Sushi Bar at the pool bar and grill, we hope you visit us again very soon! Sincerely, More 

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