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Sheraton Santo Domingo

Certificate of Excellence
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365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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Sheraton Santo Domingo
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Sheraton Santo Domingo
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333 reviews from our community

Traveler rating
    208
    87
    23
    6
    9
See reviews for
47
47
31
129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (333)
  • Mar-May only
    (126)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (67)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Noel was very helpful and always smiling at the breakfast buffet. He went above for the call of duty. Every morning he made us feel welcome. The food was great and always fresh. If they did not have what we where looking for he would go into the back and make it for us.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear lenell w, Thanks so much for your review. To exceed our guests expectations is our main commitment, we are so glad to know you had the opportunity to experience the personalized service and attention to details that makes our signature service. We hope to be welcoming you very soon! Kindest regards, More 

Santo Domingo, Dominican Republic
1 review
4 of 5 stars Reviewed 4 days ago NEW

I am having a great stay at the Sheraton Hotel here in Santo Domingo. Especially Paula at the front desk is very helpfull, friendly allways smiling and speaks perfect English (and Spanish offcourse). Love the preakfast with the many fresh fruits and the very attentive service in the restaurant. Rooms are clean and good service. Only the bar prices are... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Joseph D, Thanks so much for taking the time to share your experience! It is great to know you enjoyed our new breakfast options combined with the service delivered by our staff, is the perfect way to start a day of work. Your comments motivates us to keep delivering always the excellence to our guests. Hope you can visit... More 

New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

Employee review Noel was very helpful at the breakfast buffet.He really facilitatef us to the best of his ability and he was really funny. I wish all the buffet staff was like him, he really goes over and beyond.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear nicola12804, We gladly appreciate you took the time to share your experience. We are honored to receive such great comments regarding one of our associates; at Sheraton Santo Domingo, we pride ourselves of delivering guests memorable experiences. Hope to have you soon with us! Sincerely, More 

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Noel did awsome job helping us this week.he deserves a promotion.he was eager to help and understand us.he explained everything about the hotel and his english and spanish was very good and he was funny

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Katanalou, Thanks so much for taking the time to share your experience. We are passing your comments to our associate; we are more than happy to know you enjoyed our service and we hope you can visit us again during your next trip to Santo Domingo. Warmest regards, More 

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Noel did a awesome job with his service, he was very warm with his approach and deserves a promotion. I liked that he spoke English and is eager to ensure we left happy. He told us about the culture of the hotel and how he loves working here, which helped with our overall experience.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Toyash, Thank you for sharing your review. Our associates truly enjoy to deliver a personalized service combined with a genuine generosity of spirit that delights our guests. We hope to be welcoming you again in the near future! Best regards, More 

Atlanta, Georgia
Contributor
17 reviews 17 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here during memorial day holiday for US for 3 nights. Upon checkin the room assigned smelled of smoke hotel changed room location for a better room with no problem. Breakfast buffet is very good. Mimosas included, hot waffles, omelet station. Noel was my server and I requested salsa for my omelet. He went above and beyond and made some... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear KRosha, We are very grateful that you took the time to share your experience. At Sheraton Santo Domingo, we pride ourselves of delivering guests memorable stays, it is great that you had the opportunity to experience the attention delivered by our staff specially at our Casabe restaurant during breakfast were they take the service to the next level and... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Very clean and tidy hotel. Friendly helpful staff. There was building happening while i was there but only during the day which was fine. Great pool and gym. Restaurant OK. Aircon very noisey so slept without it the second night.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear skihardout, Thanks so much for taking the time to share your review. We are more than happy to know you enjoyed our pool and Sheraton fitness area completely renovated and preferred by our guests due to the great views and the personalized service delivered by our staff. We hope to be welcoming you again in the near future. Best... More 

1 review
4 of 5 stars Reviewed 1 week ago

Lovely outdoor pool area and a gorgeous, spacious lobby to hang out in. Noel Ramon was a wonderful server and the breakfast buffet is absolutely worth paying for. Traditional Caribbean breakfast items, a smoothie station, and a huge selection of fresh fruits.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Nichole D, Thanks so much for taking the time to share your experience, we are more than happy to know you enjoyed our pool area with exclusive views to the Caribbean Sea. We have included more options in our breakfast in order to provide more variety to our guests and exceed expectations when starting the day! Hope to be... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

GREAT staff, Delish breakfast, nice pool, and Wonderful gym and spa!! Noel, Ramon, and Dany were awesome!.......................................................................................................

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear realhotflyguy, Thanks so much for your review, it is our pleasure to deliver our signature service and it is great to know you enjoyed our services and facilities, we hope you visit us again very soon. Warmest regards, More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton Hotel Santo Domingo Room 902 from May 7th to 10th. On Website; statement mades that the hotel was recently renovated. This is inaccurate. The lobby was renovated but the room was substandard to what is expected of a 4-5 star hotel and for that matter the quality expected of a Starwood Property which i've stayed and... More 

Was this review helpful? Yes 1
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear LHR1234, Thank you for taking the time to share your experience. First please allow us to apologize for not meeting your expectations in this occasion. The hotel has been remodeled in all the public areas, in order to complement this renovation work we are also upgrading our guestrooms, to cause the less inconvenient to our guests it is being... More 

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