We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Santo Domingo

Certificate of Excellence
Hotel website
Hotel deals
365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Sheraton Santo Domingo
View Map
Add Photo Write a Review

476 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    323
    110
    26
    6
    11
See reviews for
73
64
34
193
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (476)
  • Mar-May only
    (128)
  • Jun-Aug only
    (225)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (66)
All months
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Hotel staff and Hospitality was amongst the best service we have experienced . I strongly recommend this Hotel , Centrally located . The young man in the GYM was always helpful and carried himself as a true professional. This Hotel has an awesome pool, gym and is very close to all the main attraction in the Capital. .... Cannot... More 

Was this review helpful? Yes
Dominican Republic
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is by far the best in Santo Domingo, great food,good location, excellent staff, I feel better than home:-)))) I was there in July for a 2 day business trip and I really have a great time, thanks to all!!!

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear xmailsa, Thanks so much for taking the time to share your review. We are happy to know we exceeded your expectations with the service delivered and that you also enjoyed our facilities. Hope to be welcoming you in the near future! Kindest regards, More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I travel frequently to different countries, cities. by far this hotel holds the best experience. The entire staff becomes your extended family. Clean, well located, the rooms are spacious, Luis at the Sheraton Link makes wonderful coffee in the morning if you don't have time for a full breakfast, which is always fresh. I have recommended this hotel to family... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear 752mdt, Thanks so much for taking the time to share your experience. It is an honor to be your option everytime you visit the city and it is always our pleasure to welcome you and your family in our hotel. We are more than happy that you are part of our Sheraton family and hope you visit us for... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This is a great hotel to go and spend a few days or a few weeks. Service staff was great and it was safe and clean. Special Thank you Noel, Rudy and Ramon from the restaurant and pool area. The front desk staff was always very nice and helpful if I needed anything and the 2 girls at the fitness... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear AlexVaz001, Thank you for sharing your review! it is our pleasure to know our staff made you you feel comfortable and exceed your expectations delivering our signature service. Sincerely, More 

Santo Domingo, Dominican Republic
1 review
5 of 5 stars Reviewed 1 week ago

Just stepping into Sheraton made me happy. It was exactly what I was looking for. Excellent service, the food is amazing, everybody is so friendly and helpful. The pool is to die for and I simply loved it. I highly recommend this hotel to anybody who's coming to the Dominican Republic. Thanks to all the staff for making my stay... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Mermaid5658, Thanks so much for taking the time to share your experience. It is great to know you enjoyed our service and facilities specially our pool area with exclusive views to the Caribbean Sea. Your satisfaction is our most valuable reward; hope to be welcoming you in the near future! Sincerely, More 

New York City, New York
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a real treat,we got there tired from the plane the staff was wonderful from day one .We were traveling with my in laws (83 and 87). They accommodate us in every possible way,my mother in law can get on top of the bed she's too short they gave us a little bench for her to climb on. There's... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear benhur b, Thanks so much for taking the time to share your experience. We are honored that you gave us the opportunity to serve you and your family during your trip to Santo Domingo; we hope this is the first visit of many to come and hope to be welcoming you again in the near future. Sincerely, More 

Level Contributor
154 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton hotel is a lovely hotel but there were a few things that let it down for us. Firstly when we asked about getting to the Old town they did not have a map to proivde us with. They printed off a zoomed map off the Internet and drew a route on it at a high level - which... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear aodhanomaonaigh, Thank you for taking the time to share your experience. First please allow us to apologize for any inconvenient we may have caused you. Your comments are extremely important for us and will help improve the service we deliver to our guests. We have reviewed our service standards with our staff to prevent situations like this to recur... More 

Province of Barcelona, Spain
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Well located hotel with outstanding service. The refurbish Melia hotel, currently Sheraton has the best service ever had. Rooms are very comfortable, and prices affordable. The receptionist are very helpful. Thanks to the team for making my stay really feel like home. Special thanks to Rubali, Jose, Leyni and Rosigna.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Emilio G, Thank you for sharing your experience, it has been our pleasure to have had the opportunity to serve you and deliver a memorable experience. Your comments compromises us to keep delivering the excellence to our guests. We hope you visit us again very soon! Sincerely, More 

Norfolk, Virginia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As expected, this hotel is great! Great service at the front desk, staff is quick and clean the room with precision. Loofa, shave cream, and body wash all included in your room! the view was wonderful too. I love SPG! it didn't get an excellent because they are doing renovations and I could smell paint in my room for about... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear S M, Thanks so much for taking the time to share your review, first allow us to apologize for any inconvenient we may have caused you, we would like to keep your confidence in visiting our facilities. Thanks for being part of our big familiy SPG! It is great to know you enjoyed our service and facilities. We look... More 

Roanoke, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience at the front desk, dinning area, and maid service was wonderful. I'd like to say that Dulce Cruz took care of our room all week and she was a delight. I was in the room several times when she came to take care of the room. She served with a smile, was very helpful, and a joy to... More 

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Ginger P, Thank you for taking the time to share your experience at our hotel. At Sheraton Santo Domingo, we pride ourselves of delivering guests memorable experiences, it is great to know you enjoyed our service specially our housekeeping staff always delivering Sheraton Moments to our guests that make them feel really special and cared. Hope to be welcoming... More 

Questions? Get answers from hotel staff and past guests. Ask a question

95 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (74)
Viewed
Pool/beach area (7)
Viewed
Hotel & grounds (21)
Viewed
View from room (4)
Viewed
Room/suite (14)
Viewed
Dining (4)
Viewed
Bathroom (3)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Santo Domingo hotels
2.9 mi away
JW Marriott Hotel Santo Domingo
JW Marriott Hotel Santo Domingo
#1 of 76 in Santo Domingo
5.0 of 5 stars 254 reviews
0.9 mi away
Hilton Santo Domingo
Hilton Santo Domingo
#15 of 76 in Santo Domingo
4.0 of 5 stars 777 reviews
2.4 mi away
Occidental El Embajador
Occidental El Embajador
#6 of 76 in Santo Domingo
4.5 of 5 stars 734 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Crowne Plaza Santo Domingo
Hotel Crowne Plaza Santo Domingo
#14 of 76 in Santo Domingo
4.0 of 5 stars 575 reviews
2.1 mi away
Embassy Suites by Hilton Santo Domingo
0.1 mi away
Renaissance Jaragua Hotel and Casino
Renaissance Jaragua Hotel and Ca...
#10 of 76 in Santo Domingo
4.5 of 5 stars 37 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay