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All 73 Santo Domingo hotels

Sheraton Santo Domingo

3.5 of 5 Resort   |   365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
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Sheraton Santo Domingo
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125 people have reviewed this hotel

Traveler rating
    67
    40
    9
    3
    6
See reviews for
19
22
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46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mississauga, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I checked into th sheraton with no problems at all, front desk was great got to my room view was ok, beside the casino which was fine. I was travelling with my husbands cousins and we got a room with 2 double beds since we were 2 couples traveling together. When I went to ask for another key to the... More

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Paspels, Switzerland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

after more than a year of renovation we came to spend a weekend in a junior suite in the sheraton santo domingo. I have never seen a colder, more anonymous 5 star hotel in my life. no pictures in the rooms, in the elevators, in the lobby, no decoration wherever, very poor renovation, showers still on the 70'ties level (absolutely... More

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Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Andy J, Thank you for taking the time to share your comments in regards to your past visit to our hotel. Please allow me to inform you, we are still in a renovation process that includes the bathrooms and art work in rooms and public areas. We really appreciate you letting us know your experience during your stay at... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

This hotel was taken over or bought out by another company. Let me start off first by there security,they are mean and nasty people. There are two entrances to drive your car into and the security refuses to open one side for us,but for other cars that want to drive in,they do. Also,they seem to be busy talking to women... More

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Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Janna G, We appreciate you share your comments regarding your stay at our hotel. At Sheraton Santo Domingo, guests’ safety is our main commitment. Please allow me to inform you we do not have any report regarding the guestroom inconvenient mentioned. We hope to have you again as our guest in the near future. Regards, More

Long Island City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Perfect, we waiting for next vacation to stay there, people there is sweet, they're , we was there when the name was changes marvelous, the staff has are the best in the world, to the people there thanks you for everything they did for us, thanks you

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Luis O, Thank you for sharing your comments regarding your stay in our hotel. At Sheraton we make the difference by giving our guests memorable moments and an authentic, warm and sincere hospitality. It is an honor to know that we made you feel like home. We hope to have you again as our guest at Sheraton Santo Domingo.... More

Porto Alegre, RS
Top Contributor
100 reviews 100 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Good experience. Great place to stay on a business trip. Very friendly staff. For sure a 5 star staff. I got a room ending on "6". The view is not bad but there is a cassino on first floor ao you have A/C noise all the time. Limited restaurant options around.

Was this review helpful? Yes
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Tommy_Salomoni, Thanks for taking the time to share your experience during your visit to our hotel. It is great to know that you enjoyed our hospitality as well as the warmth delivered by our associates. We always look forward to make the difference and give memorable experiences to our guests, our apologies if we did not reach it regarding... More

Tucson, Arizona
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was taken over by Sheraton, the previous operator. The staff was great, the lobby and pool area remodeled. The rooms are dated but clean. Remember that the Dominican Spanish is different than Mexican Spanish and English knowledge is minimal in D.R. The restaurant is good. I can't tell how great the staff was, truly excellent. A couple of... More

Was this review helpful? Yes 1
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Mat B, We feel so grateful that you took the time to share your experience during your stay in our hotel. We have been working very hard to become Sheraton and have the opportunity to offer our guests the best service and hotel facilities. It is great to know that you enjoyed the personalized service delivered by our associates... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed at Hotel Magna 365 for 4 nights. Overall, the experience was very good! The hotel room was clean and had all the amenities we expected (comfy bed, cable TV, shower experience, views). The front desk folks are very helpful and show great client care attitude. The breakfast spread and the Italian food were excellent! The restaurant staff were... More

Was this review helpful? Yes 1
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Kiran M, Thank you for sharing your experience during your stay at our Hotel. It is great to know that you enjoyed our facilities as well as our service. We are becoming a Sheraton hotel very soon and it will be an honor to serve you in the near future. Sincerely, More

Orlando, Florida
Top Contributor
96 reviews 96 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 20, 2014

The Sheraton, formerly the Magna 365, is located on Avenida George Washington across from the Malecon ocean front overlooking the lighthouse at the mouth of the Sava River and ships that enter harbor. With spectacular views of the Caribbean Sea, it's just two kilometers from the old Colonial Zone and 35 minutes from Las Américas International Airport. The rooms all... More

Was this review helpful? Yes 2
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear SailorGene, We feel so grateful that you shared the experience of your stay with us; it is great to know that you had the opportunity to take advantage of our strategic location with spectacular ocean views and very close to our Colonial Zone and the International airport. As you know, we are becoming Sheraton very soon and we will... More

Montreal, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

Even do some comments say they are under construction, when it will be finish this place will be even better. We had a very nice stay and it was great. Will definitely come back and will bring the family.

Was this review helpful? Yes 1
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Pascal M, Thank you for taking the time to write a comment about our Hotel. It is important for us to know that our associates did their best to make your stay memorable. We are becoming Sheraton very soon with more facilities and services to offer to our guests. We hope you give us the opportunity to keep serving... More

San Jose
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2014

If possible stay at executive floors. Enjoy Agrahan Santanas's personal attencion at the lounge. Great haphy hour 5-7pm. Great free lunch if you stay there. Highly recommended. Small construccion going on, but you will not notice.

Was this review helpful? Yes 3
Magna H, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Ciberteco, Thank you for your comments about your recent visit to the hotel. We are proud to received them and know that your enjoyed the experience. The hotel is in the transition to become a Sheraton and we will keep working to exceed your expectations. We will look forward to have the opportunity to serve you again in the... More

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Additional Information about Sheraton Santo Domingo

Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Melia Santo Domingo Hotel
Santo Domingo Melia
Sol Melia Santo Domingo
Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Santo Domingo 3.5*
Official Description (provided by the hotel):
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 
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