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All 7 Roseau hotels

Garraway Hotel

2.5 of 5 Hotel   |   Place Heritage | One, Dame Eugenia Charles Blvd., Roseau, Dominica
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Garraway Hotel
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Ranked #5 of 7 hotels in Roseau
A recent review
5 of 5 stars Reviewed November 16, 2013
Anthony J Toronto, Canada
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25 people have reviewed this hotel

Traveler rating
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    6
    5
    1
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Families
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Toronto, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 16, 2013

On our trip to Dominica we had yo stay in a hotel for one night. The Garraway had vacancy, it was a great choice. The staff was very receptive, warm and friendly. We were checked in quickly, escorted to our room, which was very spacious. The hotel is located right on the water front, which is not a reflection of... More

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pestaina, Owner at Garraway Hotel, responded to this review

We are delighted that your stay with us met your expectations. We hope that we can again provide you with the excellent service of which we are very proud when you next come to the island. I will certainly convey your compliments and comments to our Staff who continually work hard to meet the standards of excellence we set ourselves.... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 4, 2013 via mobile

Stayed at Garraway for two weeks. The only good thing was the breakfast which was overpriced and could be included in the stay package. A few of the front desk folks were out right rude. The executive suite was not really a suite ...none of the usual amenities ...have to carry a large key around And the front door closes... More

Was this review helpful? Yes 1
pestaina, Owner at Garraway Hotel, responded to this review

We regret that your stay at the Garraway Hotel did not meet your expectations. We have noted your comments and concerns and where positive will consider how these can be used to improve on our service to clients. Where negative we will do everything to turn these around. We take steps at all times to ensure that the safety and... More

Bronx, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 1, 2013

I stay for three nights and couldn't get another hotel since there was a big cricket tournament when I went and all of the other hotels were filled to capacity. The food was very good and local dishes were offered in the morning. Didn't eat lunch or dinner there. Was out during lunch and went around the corner at a... More

Was this review helpful? Yes 1
pestaina, Manager at Garraway Hotel, responded to this review

Thanks for staying with us. It was a busy time as Dominica was hosting a Cricket Test Match at the time. However we do try to ensure that all our clients are happy and given excellent service. We would have liked you to savour more of our local cuisine as we do have a varied selection of meals for lunch... More

Fairbanks, Alaska
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 4, 2013

We were forced to stay here during a travel delay due to a cancelled flight, it was one of the only hotels which would accept the airlines voucher. While the hotel itself was OK, I have no idea why anyone would actually pick it given the other choices. It's right downtown next to the cruise ship dock. It's very busy,... More

Was this review helpful? Yes 2
pestaina, Manager at Garraway Hotel, responded to this review

We re happy that you stayed with us and apologise for the noise which is caused by the traffic outside depending on the level of activity in the country. We would have been happy to move you to another room which we usually do to accommodate guests for their satisfaction and comfort. Our location is very strategic and all our... More

Chaguanas, Caroni, Trinidad and Tobago
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 23, 2013

Dominica unfortunately does not have any modern design hotels, Garraway is in the top 5 best on the island. Difficult to keep the noise from the city out of your room. Requires better maintenance. The hot water is lukewarm, but the cold is cold. Having stayed all over Roseau, it's a toss up really when it comes to accommodations. I... More

Was this review helpful? Yes 1
pestaina, Manager at Garraway Hotel, responded to this review

Thanks for staying with us. You will be happy to know that our wifi service is now operating perfectly so we apologise for the hiccup you encountered during your stay as it was just being tested at the time. We would have gladly moved you to a room away from the traffic ton ensuern that you were insulated from the... More

Toulouse, France
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 24, 2012

More of a business hotel than tourist, rooms are large and modern with fridge & kettle and most have a sea view. Good for sunsets, but you may wake up with a multi storey cruise ship outside your window as the dock is on the opposite side of the road. The staff were helpfull, I had not heard good things... More

Was this review helpful? Yes 1
pestaina, Manager at Garraway Hotel, responded to this review

Thanks for your observations about our hotel which does cater for both the business and leisure visitor. We do not have a swimming pool but since we are so centrally located and pride ourselves on being the Nature Island of the Caribbean, we feel that most people love to enjoy our natural rivers, sulphur spas and beaches. We are able... More

Bridgetown, Barbados
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2012

The Garraway hotel enjoys a prime location on the Roseau waterfront offering gorgeous sunset views from its West facing aspect. It's clean and the rooms are spacious; bathrooms are OK but could use an upgrade -however the towels were quite new when I stayed recently which was a positive. The front desk is usually very helpful and the restaurant staff... More

Was this review helpful? Yes 1
pestaina, Manager at Garraway Hotel, responded to this review

Thanks much for your response. While we do not yet have access to wifi we offer internet access in all rooms free of cost but are considering wifi access in the short term. We greatly appreciate your comments which have been very helpful and will convey your kind comments about our staff accordingly. We hope that our services will be... More

St. Thomas, U.S. Virgin Islands
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 21, 2011

November 2011. Our departing flight from Dominica was cancelled, and American Eagle sent us all back to Roseau to spend the night. We were sent to the Garraway Hotel. We all looked forward to some cocktails and dinner there, and a good night's sleep before returning to the airport early the next morning. The Garraway was busy; the young men... More

Was this review helpful? Yes 1
pestaina, Owner at Garraway Hotel, responded to this review

Thanks for your review which has enabled us to investigate the concerns raised. We first of all wish to apologise for the shortcomings which you identified. We are grateful for your observations and have taken steps to ensure that the issues raised have been dealt with so that these do not recur. With best wishes for a Happy New Year!... More

Senior Contributor
27 reviews 27 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 20, 2011 via mobile

Ideally located on the waterfront, this hotel is too pricey for the level of service it gives. There is no wifi which was a major inconvenience to a business traveler. The room I was in was exceptionally spacious with a kettle and refrigerator, however there was no coffee or tea provided. There is much room for improvement if one has... More

Was this review helpful? Yes
pestaina, Owner at Garraway Hotel, responded to this review

Thanks for your review of the hotel. We can always work with you on pricing and would be willing to review this at your convenience. Do not hesitate to contact us as we welcome such comments which help us to improve our service and assess this in respect of your observations. We look forward to your next visit and hope... More

Gatlinburg, TN
Top Contributor
114 reviews 114 reviews
50 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 9, 2011

This was my third stay at the Garroway Hotel. I have always found it to be clean and comfortable. However, I think what I appreciate most is how friendly and helpful the staff is. They go the extra mile to see that your needs are met. The least impresive part of teh facility is the resturaunt. The service is slow... More

Was this review helpful? Yes
pestaina, Owner at Garraway Hotel, responded to this review

Thank you for your compliments about our hotel which have have been very helpful. We have taken note of your constructive comments and will certainly do all we can to ensure that improvements are made so that the next time you stay with us you will notice the difference. We look forward to welcoming you back to the hotel and... More

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Additional Information about Garraway Hotel

Also Known As:
Garraway Hotel Roseau
Garraway Hotel Dominica/Roseau
Address: Place Heritage | One, Dame Eugenia Charles Blvd., Roseau, Dominica
Location: Caribbean > Dominica > Saint George Parish > Roseau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Roseau
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Garraway Hotel 2.5*
Official Description (provided by the hotel):
The Garraway Hotel is perfectly suited for the business and leisure visitor who wish to have easy access to the city of Roseau and its environs. It is strategically located on the historic Bay Front named after the Caribbean's first female Prime Minister,the late Dame Mary Eugenia Charles. Comprising 31 rooms with 20 single/double standard rooms and 11 suites (all air conditioned plus having standing fans), it provides comfortable accommodation for singles, doubles and families who wish interconnecting rooms. We have added wifi services to our free internet service. Our local cuisine caters for a variety of food choices for breakfast, lunch, dinner and snacks. We offer karaoke entertainment every Friday evening and can arrange tours to the many natural sites and attractions which have made Dominica well known as the Nature Island of the Caribbean. Please come stay with us! ... more   less 
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