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Clarion Hotel & Suites Curacao

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World Trade Center Piscadera Bay z/n, Willemstad 6199, Curacao
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Clarion Hotel & Suites Curacao
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Curacao
1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My husband and I were celebrating 30 years anniversary and chose to stay here. The smell from the lobby was horrible. When we got to our room the smell of mold and mildew was there but covered with pinesol. Our bathroom had no handtowels or mat. When we called, room service said that they didn't wash so they didn't have... More 

Was this review helpful? Yes 1
Miguel_CUR, Guest Relations Manager at Clarion Hotel & Suites Curacao, responded to this review

Dear JS: Greetings from sunny Curacao! Thank you very much for your feedback and specially for the opportunities for us to improve. We have involved our Housekeeping department and they will work on the cleanliness opportunities. The breakfast will be reviewed as well. Regarding the Wifi, we have a great new: We are upgrading our signal and capacity in order... More 

Punta Cana, Dominican Republic
1 review
3 of 5 stars Reviewed May 25, 2015

The hotel is slightly better than Ok. My mayor complaints were: 1) poor Wi-Fi signal, 2) inattentive staff, 3) poor breakfast. I tried everything short of sitting right next to the Wi-Fi router to get a signal. The signal in the room was very poor and would cut out frequently. Tried the business center but the computer was old and... More 

Was this review helpful? Yes
Miguel_CUR, Manager at Clarion Hotel & Suites Curacao, responded to this review

Dear Victor: Thank you for your review! We a great new: We have upgraded our internet capacity and we will add brand new routers in all the hallways which will enhance the internet service. Regarding the service, we are working in training and re-training programs as well as incentives to lift up our service. We have also passed your comments... More 

Palm Coast, Florida
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed May 8, 2015

Missed a connecting flight and had to spend evening on island. This is hotel where airline put us up! Horrible. Room was clean, old banged up furniture, but the worst was the mildew smell from air conditioner. Windows did not open,so there was no escape. Anyone with mold allergy must avoid this hotel. Staff was very pleasant, and breakfast was... More 

Was this review helpful? Yes 2
Miguel_CUR, Manager at Clarion Hotel & Suites Curacao, responded to this review

Dear Pat C We appreciate your opinion! Once this report had come in, we have reported it to the maintenance department. This is something that we have never experienced in the Hotel, and it is already solved. Be confident that we have take your comment very seriously. We are glad to know that you enjoyed our breakfast and our service.... More 

Travelers are raving about these Willemstad hotels

Miami Lakes, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 6, 2015

Upon arrival we were confronted with a heavy and I mean heavy mold smell in the lobby, we checked in and given our room when we got to the elevator one was broken and only 4 persons to an elevator on the other one. Upon entrance to our room the mold was evident in our room as well, the stucco... More 

Was this review helpful? Yes 2
St. Petersburg, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed April 25, 2015

Front desk personnel were slow and rude. Hardly spoke a word to you, Room was adequate but hotel did not offer many of the amenities listed in the write up (laundry, gift shop). Pools were fairly nice, which is the one thing we took advantage of. The breakfast was absolutely horrible. Eggs were not cooked, bacon raw, toast not even... More 

Was this review helpful? Yes 1
Miguel_CUR, Manager at Clarion Hotel & Suites Curacao, responded to this review

Dear George: We regret that we failed short in meeting your expectations! We sincerely apologize. Be sure we have involved the management and we will put corrective measures, especially in our training program. So we trust that we will not repeat these situations in the future. We are happy that you enjoyed the pool and your dinner experience. We will... More 

Brooklyn, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

The price was right for us to book this vacation very last minute. The Clarion Hotel has the potential of being a really beautiful place. If the staff were a little more personable, if the rooms and common areas were a little cleaner and smelled fresh instead of musty, if they vacuumed the carpet on the stairs, if the wifi... More 

Was this review helpful? Yes
Miguel_CUR, Manager at Clarion Hotel & Suites Curacao, responded to this review

Dear JS: Greetings from sunny Curacao! Thank you very much for your feedback and specially for the opportunities for us to improve. We have involved our Housekeeping department and they will work on the cleanliness opportunities. The breakfast will be reviewed as well. Regarding the Wifi, we have a great new: We are upgrading our signal and capacity in order... More 

Lanham
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 6, 2014

I read several bad reviews of this hotel before I even booked a room, but I'm a frugal traveler and a gambler, so I took a chance on it because of the lower price. So my expectations weren't very high. First off, I don't like crowds, so late September to early October is the low season with not many people... More 

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Montreal, Canada
1 review
3 of 5 stars Reviewed September 28, 2014

Hello Miguel: I am one of the many people that missed their flight connection due to the delay by InselAir in Maiquetia on 22 July 2014. We were lost in Curaçao Airport. After wasting hours, waiting help from Insel Air, an Angel called Germaine appeared and in a gesture of brotherhood led us to this nice hotel. The attention we... More 

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Columbus, Ohio
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
2 of 5 stars Reviewed August 28, 2014

Our flight on Insel Air from Curacao to Bonaire was delayed then cancelled so Insel Air sent us to this hotel until the next morning flight. While in the airport waiting for the taxi and voucher arrangements to be completed by Insel Air, I looked at Trip Advisor. After reading reviews, I was very concerned about going to this Clarion.... More 

Was this review helpful? Yes 1
Cuernavaca, Mexico
Level Contributor
106 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed August 16, 2014

Young solo traveler on a budget- I picked this hotel as the reviews at the time were balanced. While the free parking is a plus, the room was a negative. My internet signal was weak. The water in the shower was COLD. Also, while getting out of the shower, I noticed a large amount of feces smeared behind the toilet... More 

Was this review helpful? Yes
Miguel_CUR, Gerente at Clarion Hotel & Suites Curacao, responded to this review

Good afternoon, first of all I want to thank you for your comment, which will be taken into account to improve our services, which we regret that your experience has not met your expectations to be our guest on the island of curacao.nos promise to give continuous monitoring such failures and so on your next trip you may realize that... More 

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