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Hotel Acuazul

Primera Avenida e/ Calle 13 y Calle 14, Varadero, Cuba
Hotel Acuazul
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153 reviews from our community

Traveler rating
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    50
    54
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    25
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20
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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nottingham - UK
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We arrived from travelling around having ahead a wonderful to this hotel, oh what a disappointment! We were suppose to be all inclusive, that's if you could find staff to get you a drink, they were generally gossiping somewhere at the back of the bar and avoided you if possible. This may be the low season with very few guests... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel claims to be a 3 star establishment, so the wise traveller knows to lower expectations. Please lower them further. The staff is aloof and sometimes downright rude. The aged beds are stiff with protruding coils that bruise ribs and the blankets reek of mold (they are obviously never washed). The electrical connections and plumbing are decayed and faulty... More 

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Huntsville, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This was my sixth trip to Cuba but my first to Veradero. I became disappointed in Cuba during this trip. The hotel was absolutely horrible in many ways, This is the low season and the staff was bored, wandering around and hard to find at times. The maid only changed our beds twice during our two week stay, she only... More 

Was this review helpful? Yes 1
Powassan, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My wife and I went with friends who keep going to this hotel. I always said I would go but never did until this year. I always went to a bigger resort where you had to wait for service due to lots of people. Now going to this hotel where the staff are friendly and service is prompt and the... More 

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
1 of 5 stars Reviewed April 17, 2015

Spend a bit more. I was disgusted with the cleanliness and conditions of this hotel. Filthy uncomfortable bedding. Broken closet doors, Mouldy fithy bathroom with no toilet seat. Bring your own toilet paper. Ants in the room. I wasn't expecting the Hilton But a Motel six would be a 5 star compared to this. I've had more luxury camping. The... More 

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northern ont
1 review
4 of 5 stars Reviewed April 15, 2015

This hotel is one of the greatest places we have stayed The staff are truly special and remember you from the year before The PR manager (. Claudio)is the best of the best If there was anything we needed it was there as soon as possible . The way he treats the guests is remarkable The location is one of... More 

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

We have just arrived home from another wonderful 2 week stay at the Acuazul hotel in Varadero. This was our 13th. visit to Cuba and our 4th. stay at this property. It is a clean comfortable hotel in the centre of Varadero. The location is ideal, close to everything! The staff are friendly and helpful. It is a small property... More 

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canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 12, 2015

the serving staff in the dining hall go out of their way to serve you especially if you tip them $1. The maid made our beds every day and set up animal towel shapes for us to admire. we tipped her with small gifts. We also left a bag of items with the local prestbyterian church for them to distribute..... More 

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Plainsboro, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

Hello ) I must say that I have worked in the hospitality business for 10 years. We must understand that Cuba is the state , and the hotel is just a property.. And if you're used to a quality and new refurbished hotels, this hotel is not for you. I have been all over the Caribbean’s while working on cruise... More 

Was this review helpful? Yes 1
Toronto
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 31, 2015

We expected worse, but we had great time. Location is perfect. Room was okay, no problem at all actually. Sleep really great, AC worked. Hot water until the last day then it stopped. The food is just okay but we ate out a lot for cheap. Beach is fantastic. The beach bar is not actually on the beach, but very... More 

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