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Hotel Horizontes Herradura

Ave. de la Playa, e/ 35 y 36 | Matanzas, Varadero, Cuba
Hotel Horizontes Herradura

114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The staff is really unfriendly and not willing to help at all and they just didn't care. The room was old and noisy and the bathroom was even worse. Breakfast was pore, you could choose between sandwich or eggs but sometimes no choice at all and you just got what the waiter was carrying at that moment. On my last... More 

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County Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 15, 2015

Stayed in this hotel for about 12 hours as we needed somewhere to rest our heads before a long flight. If we had stayed here for the full duration of our holiday it would have ruined it. The staff were very friendly and helpful but that's about it. We found the rooms were in a dilapidated state - so much... More 

Was this review helpful? Yes 1
Huddinge, Sweden
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 1, 2015

We got our room and when checked the locked we discovered that it's broken and anyone could easily come in. We complained at the reception and very soon two handimen came. They tried to fix the lock but it didn't go so good. After a while they disappered with the lock. After one hour we went down to see what's... More 

Was this review helpful? Yes 1
Zurich, Switzerland
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed December 18, 2014

If there's a hotel in Cuba that should be closed-down, undoubtedly, this one would qualify. The reception and the entire atmosphere of the place were inanimate, the room was filthy, the toilet bowl had no seat cover (and when we told the receptionist about it, she just replied "it's normal"), there were molds in the shower/toilet room and the furnishings... More 

Was this review helpful? Yes 2
West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 11, 2014 via mobile

Nasty and dark hotel with nice beach front location. Nice people working there, terrible rooms. No one should sell this hotel is really incredible that some tour agencies promote and sell this nightmare. Very dissapointed, excuses like this hotel will be demolish soon. Staff very nice.

Was this review helpful? Yes 2
Niagara Falls, Canada
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
2 of 5 stars Reviewed November 18, 2014

We stayed at Los Delfines, just down the street and I walked in to view this hotel. It appeared to be clean and the staff were accommodating. I would not be able to stay at this hotel, as there are no ground floor rooms and I cannot do stairs. It did not impress me as much as Los Delfines but... More 

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Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 1, 2014

We fell for the positive spin put on this place by the Oct 2013 Lonely Planet. Yes, it is faded. But more than that, it is a dump. The sheets were wet on the bed, the room had a bad smell. Garbage on the steps to the beach. Light bulbs not working and refusal to fix. Mildewy smell. Trash and... More 

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Courtenay, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 3, 2014 via mobile

We book the Herradura at the last minute because of a schedule change and had to pre-pay for our 4 nights. If I hadn't prepaid I would have checked out and found a casa particulare nearby. The casas in Cuba are so much better than this hotel. The outside of the building is rotting awa. Some of the balconies have... More 

Was this review helpful? Yes 3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 2, 2014

The location is amazing, especially compared to those huge all inclusive hotels. This hotel is in the center of Varadero, but right on the beach. Many restaurants, cafés, shops near. Also the bus station is very close in case you would like to travel to Matanzas or Havana. Service at the hotel is friendly, cleaning ladies are really nice and... More 

Was this review helpful? Yes 2
Rauma, Finland
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 27, 2014 via mobile

For active travellers I would recommend Herradura. It's right on the beach and everything is withing walking distance, unlike those who stay at more expensive hotels and have to take taxi or rent a scooter/car to get around. Breakfast is not good, white toasts, pancakes are horrible and fruits were always finished as was coffeet too. I didn't eat lunch... More 

Was this review helpful? Yes 1
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