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Paradisus Princesa del Mar Resort & Spa

Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba
Paradisus Princesa del Mar Resort & Spa
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3,158 reviews from our community

Traveler rating
    1,675
    897
    395
    123
    68
See reviews for
175
2,316
75
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coquitlam
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

very good hotel. Food is good not great but no better anywhere in Cuba. Service is very good. However we had trouble getting into the 5 fancy restaurants but a little convincing we we were able to into four. Did not book the Royal Service which has additional perks such as 3 private pools, bigger better rooms, the Hilltop Restaurant... More 

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Bucharest
Top Contributor
110 reviews 110 reviews
43 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were expecting to stay in a five star hotel and we noticed that this hotel was very faraway of having 5 stars, in spite of the fact that we also booked the VIP service, rooms were big but furniture was very simple like in a 3 stars hotel, there were no cosmetics-like shower gel in the bathrooms and the... More 

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Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My friend and I returned yesterday after 2 weeks at this hotel. Please do not be put off by the negative comments I will make as there were many positives as well and we did enjoy ourselves. We did NOT stay in Royal Service, although we seriously considered upgrading before we left due to comments we had read. However, I... More 

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Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Paradisus Princesa Del Mar for 2 weeks in March 2015 We had decided to upgrade to the Royal Service area when we booked and paid for our vacation back in October of 2014. When we arrived we were shown a room on the hilltop that had two beds pushed together (7179). We had requested a king... More 

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Halifax, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed for a week in April 2012. We arrived late evening, but had a fast check in. We were a little disappointed with our room (block 3) as it was ground level and our balcony faced the construction pit, which is now the fabulous new royal service section! We didn't complain, as I'm sure if we... More 

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Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear leahdoug, Thank you very much for your lovely comments about the hotel. We are so happy that you will come very soon. It is nice to know that you have booked Royal service for this time. For sure you will pass great holidays. We are looking forward to see you very soon. Sincerely, Managing Director. More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Cuba with my husband and we had a wonderful time! The weather was absolutely beautiful every day, the beach was pristine and the waters crystal clear, and the staff were all very friendly and welcoming. Here are our tips: Rooms: Upon arrival, we were quickly checked into a ground-floor room in Building 6. The... More 

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Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Rachel H, Thank you for taking time to write such a nice review, and for having your holidays in our hotel. I am very glad that you enjoyed your holidays so much. It was such a pleasure reading your pleasant and positive comments. Without a doubt, review like yours encourages us to continue working more hard and more better... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We arrived there a hot morning, the taxi that we rented was very good, it had A/C and TV,, the check in was really quick and we went straight to the rooms, we were anxious to see them, Our first impression of the rooms was great, everything was neat and clean, but you notice it hasnt been updated. Overall the... More 

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear manuel lonrezo c, Thank you very much for your time writing us these kind words regarding your experience in our resort. We are really happy you enjoyed with the room, the staff and the buffet. We hope to see you soon here your place in Varadero. Best regards, Managing Director. More 

Winnipeg, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This was my first time in cuba with my husband . It is a spectacular looking resort, lots of lush palm trees a flowers . Didn't like the check in as a royal service customer it claims that there is easy check in, well we had to wait 3 hours to check in , they kept saying the room wasn't... More 

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Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Meditouch, First of all, I would like to thank you having taken some of your valuable time to give us your review about your stay on Tripadvisor. I have carefully read your comments about your rest in our hotel, what impressions the hotel left for you, what you liked and what made you disappointing. I am very sorry for... More 

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Upon arrival at our hotel (after the longest wait at the airport in history, take a taxi, it is worth the money), check in was super quick. But we had to wait for a shuttle to our room since we couldn't see a thing in the dark as it was 2:00 am - this did not our moods, probably because... More 

Was this review helpful? Yes 2
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear susan z, Thank you for taking the time to post your review on Tripadvisor, and for having chosen Paradisus Princesa del Mar for your holidays. We appreciate your good comments about animation staff and Cigar waiters. I am so sorry if you didn’t like some aspects about our hotel. We regret more than anything else that you felt that... More 

Montreal, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I fell under Cuba's charm once again, returning after a bad experience 10 years ago. This holiday was amazing. Cuba is Cuba, there is always something missing. But the staff is great, the activities are plenty but quiet enough not to ruin your calm. I was surprised by how good and varied the food was. This was March's spring break... More 

Was this review helpful? Yes 5
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Joel 197340, Thank you for such a lovely comment about your experience with us at Paradisus Princesa del Mar. It is great to learn that you had such an amazing stay and we look forward to seeing you back soon. Kind Regards, Managing Director. More 

Hotel Review Summarization

What travelers say

  • Very good(10)
  • Lobby bar(8)
  • Pool area(7)
  • Racquet club(7)
  • Very nice(7)
  • Royal service(7)
  • Other guest(6)
  • Japanese restaurant(5)
  • Evening entertainment(4)
  • Main buffet(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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