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Paradisus Princesa del Mar Resort & Spa

Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba
Paradisus Princesa del Mar Resort & Spa
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3,411 reviews from our community

Traveler rating
    1,785
    984
    437
    133
    72
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196
2,498
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (673)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Spanish first
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English first
  • All months
    (3411)
  • Mar-May only
    (1084)
  • Jun-Aug only
    (569)
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    (689)
  • Dec-Feb only
    (1069)
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Niagara Falls, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here at the end of February 2015. It is a nicely run adult resort. We had the pleasure of eating in every one of the specialty restaurants. Gina from Transat helped us with that. The grounds are clean and tidy. The rooms are well kept and cleaned by a terrific staff. We received a personal note from our... More 

Was this review helpful? Yes 1
Rotterdam
5 of 5 stars Reviewed 2 days ago NEW

Lovely room with bubble bath, outside shower, bali bed, butlerservice and swim up pool room. Amazing honeymoon destination! I would definitely recommend to dine at the Hill Top restaurant, it's the best restaurant at the resort. And for a fun experience, go to the Sakura Restaurant!

Was this review helpful? Yes 1
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from our vacation at Paradisus Princesa Del Mar and we already can't wait to go back!! We stayed in the Royal Service section, in the Junior Suite with the swim up pool, and it was paradise!! So I can't really speak for the rest of the resort; although from what we saw it... More 

Was this review helpful? Yes 2
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear JoshAndV, Thank you so much for your exceptional review of your time at Royal service in Paradisus Princesa del Mar. We are delighted to learn that you received the service we are proud to provide from our colleagues and appreciate you pointing out what made it so memorable. I feel however, that it is a shame that I couldn´t... More 

Dublin, Ireland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just back from 5 days in this resort. We had an all inclusive package that included all food and all drinks. Pool The pool is absolutely beautiful. Its about waist deep so ideal for sitting around. It doesn't get much deeper. We went in June so off-peak season when the weather is hot hot hot. There was always lougners available... More 

Was this review helpful? Yes
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Ann M, Thank you so much for taking the time to provide a review about your recent stay with us at Paradisus Princesa del Mar. We are delighted you had an overall lovely experience but are disappointed with the small details that you are talking about. For us it is so important guest’s feelings, to improve our service. Opinions... More 

Cobourg, Canada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent resort, beautiful beach. Not much to do off the resort. If your looking to eat drink and watch great shows in the evening then this is the place. The expectations for tips from the staff have become a little much, they expect tips for everything and if you don't tip $5.00 for a few drinks I feel the staff... More 

Was this review helpful? Yes 1
Brampton, Ontario
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Just returned from PPDM and completely disappointed with the resort. Due to low season (June to Sept), most of the services including dinner buffet and some of the restaurants were closed as per the management. So be aware that you are paying full price but going to receive limited services during this low season period. Now my overall experience during... More 

Was this review helpful? Yes
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear tata3401, Thank you for your recent review. Your constructive comments are very important to us. I sincerely apologize that your guest room was not up to standards. We have addressed this matter with the housekeeping staff and maintenance team to ensure guest rooms are properly and thoroughly checked to ensure they are pristine. We appreciate you pointing this out... More 

Ewhurst, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I read all the reviews before our holiday and thought it might be fine.. I'm just not sure what happened the week we were there !... We met some people who were booked for their 2 week stay but we're trying to get a flight home after 1 week !.. The food was tasteless , and never enough, had to... More 

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear honestsusie, Thank you for taking the time to review your experience with us. I was very disappointed to read that you gave us an overall 1 rating. We apologize for not create an excellent experience in your holidays. Per your comments, I organized a meeting with all the heads of departments to elaborate an action plan based in your... More 

Devizes, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a great time. Cuban 5 star is not necessarily uk 5 star but very good all the same! The food varied from excellent at the Hill Top restaurant to average at the Cuban restaurant. Service at the Mirramar by our waitress Belgis was exceptional and far above necessary. Mayte took yoga classes and she again was exceptionally helpful... More 

Was this review helpful? Yes
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Congratulations Danny B and thanks for choosing Paradisus Princesa del Mar to celebrate your honeymoon. We are delighted to know that you enjoyed every part of your experience, from the yoga lessons with Mayte to the delicious meals you enjoyed at our Miramar restaurant. In particular, we will let Belgis and Belkis know that their service especially stood out. On... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Highly recommend from my travel agent, I guess she was correct!. Our 9th visit into Cuba & our 2nd time staying at this beautiful resort. From the moment we stepped off the bus into the waiting friendly smiling reception staff ( Nidia & Glenda), both spoke English, French, German, and yes Español too. Our room was ready upon arrival. Thereafter... More 

Was this review helpful? Yes 2
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear James L, I have to recognize that I could not feel prouder of the resort I lead than after reading your comment. Thank you very much for sharing it with us, and thank you so much for being happy to keep coming back.. It is an honour for all the team, and specially the ones that you mention reading... More 

Toronto
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our 16th visit to Varadero and PPDM. We stayed in the Royal Service "swim-up" suite where the rooms are beautiful and the pool is right in front of your patio area. The "Marseille" restaurant is excellent; "Sakura" Japanese is fun and "Hilltop" is amazing. Special thanks to our butlers, William and Ernesto, who made sure we were well taken care... More 

Was this review helpful? Yes 3
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear VarietyOntario, Thank you for your lovely review following your days at Paradisus Princesa del Mar and thank you very much for your loyalty. We are thrilled that you enjoyed your time with us and would like to thank you for your comments on our facilities, food, rooms and Royal service. Please know that your butlers William and Ernesto will... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Racquet club(7)
  • Very nice(7)
  • Pool area(6)
  • Lobby bar(5)
  • Other guest(5)
  • Japanese restaurant(4)
  • Evening entertainment(4)
  • Royal service(4)
  • Low season(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (427)
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Bathroom (69)
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Hotel & grounds (8)
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