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Paradisus Princesa del Mar Resort & Spa

Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba
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Paradisus Princesa del Mar Resort & Spa
Paradisus Princesa del Mar Resort & Spa
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4,024 Reviews from our TripAdvisor Community

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LaPeche
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was our 5th stay (2 weeks this time) at this resort and, although we do acknowledge that in Cuba a 4 1/2 stars, means really a 3 stars anywhere else in the world, things have not improved. On the contrary, what was once a very nice/beautiful resort has not been maintained well: the windows that needed repaired, are still... More 

Helpful?
Thank Hel D
Chatham, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Over the past few years my wife and I have stayed at various Sandals resorts in Jamaica and Nassau but for this vacation we wanted to make 1 last visit to Cuba before the Americans take over. We felt our best chance to come close to Sandals quality was to book a 5 star resort in Varadero so we went... More 

Helpful?
4 Thank jbond8
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear jbond8, Thank you so much for posting your review on TripAdvisor and thanks to chose our hotel for your vacation in Cuba. I read carefully your comments and I took notes about some points of your review, the things you liked and the things you was a bit dissatisfied. Our customer service philosophy is to make the guest’s experience... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was our first visit to Cuba and the Paradisus Princesa impressed us thoroughly. We upgraded to the Royal Service as this was our honeymoon and it was well worth it. We spent two nights on the regular side of the resort which is still very nice and quite spectacular but after getting to know the staff on the Royal... More 

Helpful?
7 Thank Riel E
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Riel E, Thank you so much for staying with us at Royal Service in Paradisus Princesa del Mar and taking the time to share your experience. We’re super happy you had such a good stay! Our best reward is to know how enjoyable was your stay between us and we are delighted with your total satisfaction!! We will share... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Best Stay in Cuba by far! We stayed in the Royal Section of this resort & plan to return. Check in was effortless, the food was better then we expected, Royal Restaurant, Hilltop & Bamboo being our favourites. Our Butler was ill by the 2nd day so we didn't have one for the duration of our trip. This was not... More 

Helpful?
3 Thank Kim L
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Kim L, Good morning from all of us here at the resort and thanks so much for your review. It was amazing to read how much you enjoyed your time with us and in particular the service that we provided you in our Royal service. We all hope to see you again at Paradisus Princesa del Mar and again... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We travelled end of January. Stayed in building #1. This was our 2nd time coming to this hotel for my husband and I. There were 6 of us who went - So for 4 of the people it was their first time ever in Cuba (our 9th time). The hotel is AMAZING and the staff was wonderful too! I am... More 

Helpful?
2 Thank Cubafreak111
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Cubafreak111, Wow, that is a great review and it brought happy smiles on our faces. Thank you for sharing this comprehensive and supportive feedback about our resort. Your kind comments and wonderful review about your recent stay will be an inspiration to our team. We are delighted that you enjoyed your stay, and that you found our staff to... More 

Berlin, Germany
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The resort itself is quite nice and well maintained. Though there are almost 800 rooms, we haven't had the feeling of mass tourism as the houses are are placed here and there in a park with little hills, palm trees... well done! The rooms. We had an ocean view suite. Large balcony, large rooms, nicely furnished and towels more than... More 

Helpful?
1 Thank Oliverako
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Oliverako, Thank you for your recent review on TripAdvisor. We are glad you enjoyed Cuba and spent a wonderful holidays on our sunny island. Thank you for highlighting the comfortable room and our nice and friendly staff. However, I am so sorry for your culinary experience. We take note of your comments, we are improving these aspects we our... More 

Bolton, UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The brochure looked fantastic so we booked for a Junior suite in the hotel 18-30th January 2016. We have filled in a customer survey form and I hope it gets read by Management. Pros - Good Grounds, Pool area, Beach and Great Night Time entertainment. Coctails good and plentiful but why no Baileys?? Cons - Right from the start! We... More 

Helpful?
1 Thank tinhead1995
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear tinhead1995, Thank you for staying with us and for posting your comments. We regret to read that you were disappointed with certain aspects of your stay which do not reflect the quality we wish to provide to our guests. We regret if your recent stay at our resort did not meet your expectations and you may rest assured that... More 

Vernon, British Columbia, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We travelled to Paradisus Princess Del Mar for the last week of January 2016. Our supplier was Transat [late leaving by 3 hours due to mechanical problems earlier in the day]. Our unit was a junior suite with a king sized bed in building number two. This building was close to the main area but also close to the all... More 

Helpful?
3 Thank Dave R
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear DS3354, The team is very disappointed that you had such a bad experience with us and we are just shocked after reading this. We would like to honestly apologize. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed our visit. Beautiful grounds, lovely pools, good food and spectacular beach. Very good entertainment. Don't miss the aqua ballet. Staff was very friendly and professional. Good gym , good beach Zumba. Particularly enjoyed coffees at the lobby bar in the evening. Even though the weather was a bit cool, this was a great vacation and we were happy to... More 

Helpful?
Thank May B
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear May B, Greetings from Cuba! Thank you so much for sharing your nice feedback through Tripadvisor regarding your recent stay at Paradisus Princesa del Mar. We are delighted to know how enjoyable your stay was and we thank you for the compliments concerning our friendly and proffesional staff. We love to work with passion to deliver an outstanding service... More 

uk
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived at the Paradisus del mar on New Years eve after staying in Havana for a few days. We arrived at the hotel at around 14.00hrs following our transfer and were greeted by a friendly smile at reception. I am a little surprised by some of the reviews that state reception is unfriendly and off-hand, that was not our... More 

Helpful?
2 Thank UkHunter
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear UkHunter, Many thanks for your lovely TripAdvisor review after your stay with us and the whole team thank you for your kind words. We try our very best to match the wonderful surrounding of our Cuba island, with the high levels of service provided by the team and it was great to read that we had achieved this during... More 

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