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Paradisus Princesa del Mar Resort & Spa

Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba
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Paradisus Princesa del Mar Resort & Spa
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Ranked #6 of 58 Hotels in Varadero
A recent review
3 of 5 stars reviewed yesterday
jillmw2015 Kitchener, Canada
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3,489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (686)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3489)
  • Mar-May only
    (1084)
  • Jun-Aug only
    (648)
  • Sep-Nov only
    (689)
  • Dec-Feb only
    (1068)
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Kitchener, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

We recently stayed at this resort. The beach, grounds and pool were beautiful. The food was very good-- especially the Hill Top Restaurant and The French Restaurant. Javier and Owen are excellent and attentive servers that pay special attention to their customers. It is very unfortunate that the front desk staff does not pay the same attention to their customers.... More 

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San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

I normally don't bother writing reviews because honestly speaking nowadays most hotels are the same, but this one had truly that extra little thing on everything I did that is worth mentioning. To start the people working there were extremely nice and truly cared about my needs. From the people at the reception, to the cleaners, the waiters and even... More 

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Trowbridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I would like to recommend Jabemys Spanish lessons to anyone planning to stay at this Hotel. Excellent friendly and patient teacher.The Hotel is in a wonderful location . Easy access to clean sandy beach. All the staff are friendly and the evening entertainment is good and varied. We had a wonderful week.

Was this review helpful? Yes
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Catherine L, Thank you very much for your words and for sharing them on TripAdvisor. Is very motivating to know that our guests enjoy their holidays between us! We look forward to see you back soon in the heaven!! Best regards, Managing Director. Paradisus Princesa del Mar. More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had a great time. Beautiful beach, huge room with nice view in the Royal Service section of the resort. Friendly personal. It was very pleasant to stop by the beach for a drink and have a word with bartenders Lily, Wacho and Yeyo. Amazing night entertainment! We'd love to come back there again.

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear svetlana_yev, Thank you for sharing such lovely comments during your visit to Paradisus Princesa del Mar. I am thrilled to hear that you had an excellent time at the hotel and that you find the hotel a sheer pleasure to stay in. We strive to provide the highest level of service to all our clients, and we are pleased... More 

Wokingham
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I have recently returned from our second visit to the hotel, as the last time was 5 years ago. There have been some improvements in entertainment and the standard of food. Yusmila in the piano bar needs a special mention as she was always very friendly, entertaining and looks after her customers very well. The inclusion of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Scotlorr, We are thrilled to read your TripAdvisor review and thank you for providing your wonderful words about our property. We appreciate that you notice our improvements. Our customer service philosophy is to make the guest’s experience enjoyable, we will keep working hard for our guest’s sastifactory. We will pass your good comments to Yusmila, she will be so... More 

Montreal, Canada
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Went to paradisus princessa del mar in the first week of July with my husband for a relaxing vacation. The place was very nice. It was clean. The rooms were nice. But the service at the 24hrs bar ROYALLY SUCKED. We get there in the middle of the night. We were hungry and wanted something to eat. So we head... More 

Was this review helpful? Yes 3
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear Haete38, Thank you for taking time to write a review, and for having your holidays in our hotel. I apologize if your experience in Paradisus Princesa del Mar wasn’t satisfactory. The comments concerning a poor staff attitude from some of our team are certainly not the standards we normally achieve (as you will see from many other reviews). It... More 

London
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Great adults only resort almost at the tip of the Varadero strip to chill after travelling around Havana. Plenty of sun loungers around the pool and beach. Beautiful white sand and clear azure waters, Also has lots of activities and watersports included. Was never hungry or thirsty being all inclusive. Good variety in the 5 a la carte restaurants. Evening... More 

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear shaofoong, Thank you for taking the time to share your experience here on TripAdvisor. I am delighted to read that you were impressed with our restaurants and with our beach . It is always a pleasure to be recognized and admired by our guests but most of all, we are happy that you had a wonderful experience with us.... More 

Calgary, Canada
4 of 5 stars Reviewed 1 week ago

We were nervous to try Cuba for the first time as there are mixed reviews on quality of service and food. We were pleasantly surprised by this resort. We were upgraded to Royal service because we were on a late honeymoon and that was wonderful. The pool on the royal service side is less crowded and had excellent drink service,... More 

Was this review helpful? Yes 1
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear MMac87, We thank you for posting your experience. We are happy to read that you have a great first stay at Cuba, you are more than welcome to return home to Paradisus Princesa del Mar. However, we know it was not as perfect as it should have been and we will work very hard to improve those weak points... More 

Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall : We just stayed at the Paradisus Princesa del Mar and were quite dissapointed. Ive been to other Places in Cuba and this was by far the worst; and not representative of the Paradisus Chaine. I will be back to Havana or Holguin but not varadero; not for a very long time. We complained about the choice selection (... More 

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Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear scatas, We would like to thank you for your comments, as a service oriented company, our guests' observations are vital to our improvement. It is thanks to your comments, that we can improve our service with the goal of improving guest’s stay satisfaction. Please accept my sincere apology for not meeting your expectations with our culinary offerings. We certainly... More 

DURHAM
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this hotel. All four of us had a great time. At first we were a little apprehensive about food as we are vegetarians but the choice was amazing, seven places that served food including five restaurants. All the hotel staff was good and other facilities were amazing. They had swimming pools, tennis courts, yoga,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review

Dear jayprakashsarania, Good afternoon and thank you very much fro your TripAdvisor review of Paradisus Princesa del Mar! It was wonderful to read how much you had enjoyed your vacation with us and in particular the quality of food and service. We very much hope to see you again at our resort and in the meantime thank you once again.... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Racquet club(7)
  • Very nice(7)
  • Pool area(6)
  • Lobby bar(5)
  • Other guest(5)
  • Japanese restaurant(4)
  • Evening entertainment(4)
  • Royal service(4)
  • Low season(3)
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Management photos: Courtesy of the property manager

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Pool/beach area (7)
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Hotel & grounds (8)
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