"as the heading says holiday from hell and it was" We stayed there for 4 days and that was enough and got our rep to move us to another hotel called Iberostar Tainos he saved our holiday from being a total nightmare so thanks alex for moving us. Palma real is the worst hotel we have ever stayed at my... more

Quick overview of me, I have travelled to the the carribean numerous times, not a complainer about stupid thiings and not a fussy eater. I understand the concept of " third world'. Plane: Flew Air Transat out of Toronto. We flew Club class, it was worth the extra 150 a person. The flight was quick, the food,service and quick bag... more

i was told by a friend that this was a good place to stay in varradero. i read the reports on here and was slightly worried however, it was actually a good hotel. What people are forgetting is that this is still a third world country. The rooms are very clean, the hotel has two great pools and the food... more

ROOM: The room was very clean and well kept. The toilet/shower/sink were all clean - no signs of mold, grunginess etc.. Air conditioner worked fast and cold. Safe is kept inside the closet. Blankets and pillow cases were all fresh and clean - no stains. HOTEL:Night time lobby entertainment is OK - not great, not bad. Lobby is open to... more

17 of us went on the 2nd oct for 4 of us the 2nd time we have been, can back yo england told our group aout it and they decide to c 4 themselfs what we were raving about, And thid is what they had to say most of them, out of this world, havena a must, the sea is... more

We just back from this hotel, The food was disgustin and cold , and not much choice yes i no its cuba but we been to cuba 2 years ago and stayed in a4 star hotel and it was lovely so no excuse 4 this place, its rated as a 4 star but i would give this place a 3... more

That alot of people have slatted this hotel as they seem to have only ever experienced package tours in europe etc and will only leave the hotel once in a two week stay and probably won't ever venture out to see the real Cuba. If you eat anywhere for two weeks straight the menu will seem to be the same,,... more

I booked a last minute spontaneous week away for a bargain price and travelled alone so these factors may have given me a more positive oulook than those people who spent a fortune and booked in advance. If I had paid a lot of monery I may have been disappointed but for £400 for a week all inclusive in amazing... more

Location ok , Rooms ok, Staff ok, Drinks ok, FOOD NOT AT ALL OK. I understand limitations of Cuban food but there are no excuses for Raw chicken most and most were meals cold food, same choices most days .despite telling staff they didn’t seem to take any action . So my advice is too eat out some fairly good... more