My wife and I made the trip to Sandals Royal Hicacos in Varadero Cuba on May 17-24. We booked into the concierge level suites and were greeted as soon as we arrived even though it was 11 AM and check in time isn't official until 3 PM. When travelling to Cuba, you accept that a 5-star resort will not match... More

Stayed at this hotel 5 years ago and was not bad but now is terrible. No service around the pool or on the beach, no music around pool, place is not maintained or clean. Food is terrible and 2 out of the 6 people ended up with salmonella poisoning. every time we sat down for a meal they were out... More

The trouble with resorts of this kind is that they could be anywhere that is sunny and as a beach. You don't really see much of Cuba unless you make a big effort as Varadero town has nothing to offer. The hotel was very good but we did not off to a good start as when we arrived at 5.30pm... More

Great looking hotel. In accordance with countries that can be termed as "not so rich" the hotel had been built to high standards, but needs to have a facelift, ie baths show rust and cracks. We asked to change rooms and eventually got a really nice one without any bother. We were only there a couple of days but want... More

Lisa and I are home from our recent 10 day stay at Sandals Hicacos and the place just keeps getting better and better. Fantastic friendly staff, an amazing beach & awesome pool (bring pool floaties), a never ending supply of drinks, great food and great friends make Sandals our most precious 10 days a year! If you are looking for... More

We spent 2 days in Havana then came onto Sandals as part of a holiday package. After staying at The Parque Central this hotel had a lot to live up to, and our first impression was good , although many of the water features around the place seem to have run dry and gave the overall impression of a rather... More

My husband and I visited Sandals Royal Hicacos Resort and Spa this month and once again had another wonderful holiday. We have vacationed at various resorts in the Caribbean and have had very good accommodations, very good food and very good service and met many great people. While S.R.H. offers these same amenities, there is a difference. We find that... More

We have just had our first trip to this hotel, we stayed in a Garden view room, beds were really high and the room was clean and fit for purpose. When we arrived after a long flight our bags were taken to our room by the bell boys who then stood with their hands out for a tip, when one... More

This was our third time to the Sandals Royal Hicacos and this year was even better than the last two years. We have always stayed in the Concierge Section of this resort and the staff really go out of their way to assist their guests. We had a little bit of a wait this year because we arrived early but... More