This was our first time at Sandals and we were very happy here. The rooms were very clean, the service was excellent and the food was very good. We talked to alot of people that have been to other hotels in Cuba and everyone said that this was the best place to be. We ate in all the a la... More

writing this I have to be fair, this hotel is one of the better ones in Cuba with the best beach... What I heard. You have to understand as well 5 star in cuba, is not the same star rating as anywhere else. The people were nice, but very pushy for sales, or when they want stuff.(shaving cream, razors, toothpaste)... More

I have been hankering after a trip to Cuba for years and, after visiting several other Caribbean islands overprevious years, my wife finally gave in and agreed. If you want a typical Caribbean beach holiday then there are definitely better places to go (Grenada, St Lucia, Barbados....) but you don't go to Cuba just for that - or at least... More

Well, this was our second trip to Sandals Hicacos. The first trip was 8 months ago. This trip departed January 25th, 2012 and returned February 1, 2012. I must say, 8 months is too long to wait to return back to this beautiful resort with the best staff that we've met on any all inclusive vacation. We've been to other... More

here are the issues we had at the Sandals Hicacos: 1- My son could not reach us when calling from Vancouver Canada nor could the Sandals Head office get through to them. My Mom had a heart attack and they didn’t seem to care at all. 2- No offer of compensation for having to call home from Cuba and pay... More

Couldn't really find anything to complain about here... Fantastic, super friendly staff (we tipped well because of this); beautiful, uncrowded beaches (complete with guys who would get a chair for you); nice cigar bar to spend the evening in; spacious rooms (with extra over-sized tubs)... I could go on, but anything you might want in a resort was here. We'd... More

This is a fantastic hotel- ok not perfect but the rooms are bright and very large with separate seating area with settee, fridge etc and then lower bedroom section. Good sized bathroom with a bath big enough for two. Large balcony looking out over the sea or lovely gardens. We went in January and it was quite warm during the... More

My wife and i have never been to Cuba before, so this was our first time. We were there from Jan. 21 - Feb. 5 and the weather cooperated for the most part - it was a bit windy with rougher waves than we would have liked, it rained on one evening where the pool show had to be cancelled,... More

We just returned from our nice little vacation in Varadero. We stayed 7 nights at the Sandals Royal Hicacos and had a great time. The staff is always friendly and willing to please. We tipped generously (both cuc's and gifts). Sandals provided taxi rides from airport to resort with Air Canada Vacations - this was great - about a 30... More