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Sun Beach by Excellence Style Hotels

Calle 17 e/ 1ra y 3ra, Varadero, Cuba
Sun Beach by Excellence Style Hotels
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571 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 24, 2015

I booked this trip last minute for my birthday. I went with my mother and sister. We had read reviews so we knew what to expect. Its not a luxury resort but its great for the price. We had a blast, we ate well. The pool is nice, the beach is nice. Our room was always spotless. A barman named... More 

Was this review helpful? Yes 2
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 10, 2015

The hotel was in a nice location. Across the street was the beach, and there were flea markets not too far from the hotel. The hotel was old, and only even numbed rooms revived balconies. The air conditioners were old and rusted, but they worked. The bank was about 2km away, and Hiccacos Commercial was about 5km away, and the... More 

Was this review helpful? Yes 1
cascapedia quebec
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed April 30, 2015

This was our 10th time at the Sunbeach hotel. As always it was wonderful... It's close to many restaurants and sidewalk cafe's and bars. The food is ok and the rooms are spotless with great chamber maids who do a wonderful job cleaning every day. The staff are all nice and professional... A short walk across the street and you... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, Thank you for your comments. We are glad you enjoyed your stay at our Hotel. We work every day to offer our guests an agreeable stay. We hope to see you soon. More 

Thionville, France
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 21, 2015

I've read some of the other comments and seen people happy when i was there but I really understand why ! Or they really really have low standard ! First, the rooms, really smelly, smell humidity and old. Be careful of rooms 218-219-220... where the windows are in front of the kitchen extractors so your room smell like fried foods... More 

Was this review helpful? Yes 4
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We sincerely apologize for the inconvenience during your stay at the Sun Beach. We are a 3 Star Hotel, and we are working in order to improve our services and facilities so we can offer an agreeably stay to our guests. We will evaluate your comments in a committee with our general an food & beverages managers in... More 

Luxembourg City, Luxembourg
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 4, 2015

Even for low budget this is NOT a place to stay. This Hotel should definitely be closed ! They sell 3 pax rooms but there are no 3 people rooms available in this hotel, they are telling you this at the reception then they try to add an extra bed ( kind of tiny couch on which you wouldn't let... More 

Was this review helpful? Yes 6
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very sorry. We sincerely apologize for the inconvenience you had during your stay at our Hotel. We will evaluate your comments in a committee in order to take corrective actions. Thank you for opinions and comments, these are valuable for our improvement. Best regards More 

Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 26, 2015

My wife and I stayed at Sun Beach from March 14 to 21. Flew Air Transat out of Montreal. We chose Sun Beach because it was the best deal for March Break (we live in Ottawa) and wanted to stay in town. We’ve done plenty of all-inclusives, including two in Varadero. The Great: We stayed in room #718, which was... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, Thank you for choosing the Sun Beach by Excellence Style Hotels. We are glad you enjoyed your stay at our hotel. Your comments will be evaluated in a committee in order to take corrective actions and keep the good things you mentioned. We appreciate your honesty, which is valuable for us to improve. Best regards, Sun Beach staff More 

Montreal
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 17, 2015

Except for the balcony which I was promised (see Q.A.) and which I finally had after 3 days, the Sunbeach was great. The buffet was incredible with good food all the time. The room was nice and clean with hot water all the time. The staff was always helpful and friendly. Great location, right in the middle of the action... More 

Was this review helpful? Yes 6
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very glad that you enjoyed your stay at the Sun Beach by Excellence Style Hotels. It is a pleasure for us to be your home away from home in Varadero. We will keep in mind your requirement about the balcony for your next stay. What happens is that the rooms with balcony are assigned according to... More 

Moncton, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 3, 2015

This is our second time back to Sunbeach Feb 22 - March 1. In my opinion, Sunbeach is excellent value. The same staff we met last year treated us really well. Front office staff was nice to give us two clean rooms with renovated bathrooms & balcony with sea view, The food has improved a great deal with Chef Francisco... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very glad to read your comments. It is an honor to know that you enjoyed your stay at the Sun Beach by Excellence Style Hotels. Since February our new management is working hard to provide our guests a better service and a kind and helpful staff. Being a 3 Star Hotel, we are aware of the... More 

Tarragona, Spain
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed March 3, 2015

Even by Cuban standards this hotel is a dump,I can not think of one positive thing to say in favour of it,but I could list lots of negatives, unfriendly-unhelpful staff,single restaurant with people having to stand in line waiting for a table. I would not return here or give it any endorsements.

Was this review helpful? Yes
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Geoff, We sincerely apologize for the inconvenience you had during your stay at the Sun Beach by Excellence Style Hotels. We are a 3 Star Hotel with 2 different restaurants, 1 main Buffet and 1 specialized restaurant (this latter with previous reservation) for our guests. Unfortunately during the high season our Buffet is quite full and people might make... More 

Vancouver, Canada
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed February 15, 2015

Our experience here was fairly disappointing. I wasn't expecting anything fantastic but we had just spent 4 nights in a Casa Particular in Havana which was by far better than this place. The hotel couldn't even make Mojitos! Luckily there were all sorts of cafes along the main street that were able to. The room was dirty. Lots of mould... More 

Was this review helpful? Yes 1
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We sincerely apologize for the inconvenience during your stay at the Sun Beach by Excellence Style Hotels. Since February our Hotel has a new management by a Colombian hotel chain, and we will implement changes to improve our offer and services. The Food & Beverage manager will make sure to include mojitos in our bars, as it is... More 

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