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Sun Beach by Excellence Style Hotels

Calle 17 e/ 1ra y 3ra, Varadero, Cuba
Sun Beach by Excellence Style Hotels
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Thionville, France
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I've read some of the other comments and seen people happy when i was there but I really understand why ! Or they really really have low standard ! First, the rooms, really smelly, smell humidity and old. Be careful of rooms 218-219-220... where the windows are in front of the kitchen extractors so your room smell like fried foods... More 

Was this review helpful? Yes 1
Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Even for low budget this is NOT a place to stay. This Hotel should definitely be closed ! They sell 3 pax rooms but there are no 3 people rooms available in this hotel, they are telling you this at the reception then they try to add an extra bed ( kind of tiny couch on which you wouldn't let... More 

Was this review helpful? Yes 5
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very sorry. We sincerely apologize for the inconvenience you had during your stay at our Hotel. We will evaluate your comments in a committee in order to take corrective actions. Thank you for opinions and comments, these are valuable for our improvement. Best regards More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at Sun Beach from March 14 to 21. Flew Air Transat out of Montreal. We chose Sun Beach because it was the best deal for March Break (we live in Ottawa) and wanted to stay in town. We’ve done plenty of all-inclusives, including two in Varadero. The Great: We stayed in room #718, which was... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, Thank you for choosing the Sun Beach by Excellence Style Hotels. We are glad you enjoyed your stay at our hotel. Your comments will be evaluated in a committee in order to take corrective actions and keep the good things you mentioned. We appreciate your honesty, which is valuable for us to improve. Best regards, Sun Beach staff More 

Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 17, 2015

Except for the balcony which I was promised (see Q.A.) and which I finally had after 3 days, the Sunbeach was great. The buffet was incredible with good food all the time. The room was nice and clean with hot water all the time. The staff was always helpful and friendly. Great location, right in the middle of the action... More 

Was this review helpful? Yes 6
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very glad that you enjoyed your stay at the Sun Beach by Excellence Style Hotels. It is a pleasure for us to be your home away from home in Varadero. We will keep in mind your requirement about the balcony for your next stay. What happens is that the rooms with balcony are assigned according to... More 

Moncton, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2015

This is our second time back to Sunbeach Feb 22 - March 1. In my opinion, Sunbeach is excellent value. The same staff we met last year treated us really well. Front office staff was nice to give us two clean rooms with renovated bathrooms & balcony with sea view, The food has improved a great deal with Chef Francisco... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We are very glad to read your comments. It is an honor to know that you enjoyed your stay at the Sun Beach by Excellence Style Hotels. Since February our new management is working hard to provide our guests a better service and a kind and helpful staff. Being a 3 Star Hotel, we are aware of the... More 

Tarragona, Spain
Contributor
11 reviews 11 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 3, 2015

Even by Cuban standards this hotel is a dump,I can not think of one positive thing to say in favour of it,but I could list lots of negatives, unfriendly-unhelpful staff,single restaurant with people having to stand in line waiting for a table. I would not return here or give it any endorsements.

Was this review helpful? Yes
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Geoff, We sincerely apologize for the inconvenience you had during your stay at the Sun Beach by Excellence Style Hotels. We are a 3 Star Hotel with 2 different restaurants, 1 main Buffet and 1 specialized restaurant (this latter with previous reservation) for our guests. Unfortunately during the high season our Buffet is quite full and people might make... More 

Vancouver, Canada
Top Contributor
70 reviews 70 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 15, 2015

Our experience here was fairly disappointing. I wasn't expecting anything fantastic but we had just spent 4 nights in a Casa Particular in Havana which was by far better than this place. The hotel couldn't even make Mojitos! Luckily there were all sorts of cafes along the main street that were able to. The room was dirty. Lots of mould... More 

Was this review helpful? Yes 1
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Guest, We sincerely apologize for the inconvenience during your stay at the Sun Beach by Excellence Style Hotels. Since February our Hotel has a new management by a Colombian hotel chain, and we will implement changes to improve our offer and services. The Food & Beverage manager will make sure to include mojitos in our bars, as it is... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2015

Fawlty Towers will best set your expectations for a stay here. These staff would rather be anywhere else. A particular front desk staff member misplaced our passports then feigned confusion when we finally tried to check in (arrived at midday, check in is at 4pm) and then gave us keys but no room number - every interaction was like pulling... More 

Was this review helpful? Yes 2
MercadeoSunBeach, Public Relations Manager at Sun Beach by Excellence Style Hotels, responded to this review

Dear Melissa, Please accept our apologies for the inconvenience during your stay at the Sun Beach by Excellence Style Hotels. Since February, our Hotel has a new management by a Colombian Hotel chain and we are working hard to provide our guests a memorable experience. The new general manager is working closely with our staff, because we are aware that... More 

Vaudreuil-Dorion, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 14, 2015

Clean hotel excellent service ask for the new section with balcony,even number its with balcony we had room 626 nice bathroom,hot water with pressure new towel everyday,toilet paper snack bar hot dog,hamburger,french fries,great beach but be the early for chairs food at the buffet average for Cuba,,fish,pork,rice,spaghetti,we had shrimp and steak near everything walking distance we will returned anytime

Was this review helpful? Yes 3
MercadeoSunBeach, Director de Relaciones Públicas at Sun Beach by Excellence Style Hotels, responded to this review

Dear Mike, Thank you for choosing the Sun Beach by Excellence Style Hotels. We are very glad you enjoyed your stay at our Hotel, we are working hard to provide our guest a memorable experience, specially with the new administration. We hope to see you soon! More 

Sheffield, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

hi me and my partner have just come back from the sunbeach hotel on the 6th Feb. It as got to be the worse place i have ever stayed its dirty, food is terrible,staff are the rudest i have ever met ,just dont want to help or serve spent ages looking for coffee cups,cuttlery, coffee machine worked about 5 days... More 

Was this review helpful? Yes 1
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