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Iberostar Playa Alameda Hotel

Las Morlas, Km 18.5 | Punta Hicacos, Varadero, Cuba
Iberostar Playa Alameda Hotel
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2,123 reviews from our community

Traveler rating
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    306
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    105
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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1 review
2 of 5 stars Reviewed 3 days ago NEW

The 5* experience started with a 15 minute check in queue. Our 2 rooms were ground floor but near the beach. In one room the bathroom door could only be slammed shut. Both showers fired water in all directions but down. The word shabby comes to mind for the overall room status. The food was full on Cafeteria. Warm "hot"... More 

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Red Deer, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

5 of us came to this resort for 10 days and we had an awesome time. Here is some of the pros and cons :) PROS: FOOD: Is good, really good. The Tilapia made right in front of you is the best fish I've ever had, pasta out of this world, bread is also amazing, lobster is incredible(only served a... More 

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GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear guest, On a behalf of the staff and management here at IBEROSTAR Playa Alameda,we would like to thank you for your nice and extensive review. It is our highest reward to hear that our guests enjoyed their vacation with us! We are going to share your review with all our staff and and they will be proud to know... More 

Thunder Bay, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We were in this resort for three weeks this year. We received excellent service from all the staff. We stayed in building 17. The maid Jacqueline did an excellent job of cleaning it every day. The wait staff at the dining room, the bars, the beaches, were all very friendly. The gardener,Oscar was kind enough to give me a coconut... More 

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GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear guest, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Playa Alameda we would like to thank you for your nice review. We apologize if you haven't received your picture yet. Please let us know the date you stayed with us and we will send it. jefe.recepcion@playaalamedavaradero.co.cu... More 

Chilliwack, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Check in is always quick and friendly. Front desk staff is always friendly and very helpful. Guest relations lady ( WENDY ) is a super friendly and very happy person. She is very quick at helping you out with whatever needed to make your stay awesome. the beach is very nice and clean. The resort grounds are kept very clean.... More 

Was this review helpful? Yes 1
GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear client, On a behalf of the staff and management here at IBEROSTAR Playa Alameda we would like to thank you for your nice review. It was our pleasure to have you as our guests and we hope to welcome you again next year! If you decide to visit us again, please do not hesitate to contact us. Thank you... More 

Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We stayed that the Iberostar Playa Alameda from 5 to 11 May 2015 in room 1816. When we arrived we were met at reception and taken in one of the little electric cars to our room. The layout of the hotel is nice will small 3 story blocks. Room 1816 is near the beach although it overlooks the garden area... More 

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Market Rasen, United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Immaculate complex but dodgy loos. Enjoyed all three restaurants, snack bar and the buffet. Beach was a delight with fresh coconuts and fruit salad brought to you every day, as well as bar service. Room (1303) was in a great location but we had a leaky shower, a balcony door that didn't lock and a walk in wardrobe door that... More 

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GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear Guest, On behalf of IBEROSTAR HOTELS & RESORTS, we would like to thank you for choosinf our resort to spend your holidays. We appreciate your wonderful review about your recent stay with us. I shared your positive comments with our staff and they were so pleased to learn that we have exceeded your expectations. We spoke with Alexis, our... More 

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just got back from a week here and it was a great to kick back and relax. Having read a number of reviews which focussed on the short comings of the hotel but i have to disagree, yes there may be a few things are not up to the highest standards however, the hotel, it's friendly staff (and... More 

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GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear Guest, On behalf of IBEROSTAR HOTELS & RESORTS, we would like to thank you for a very nice review. We are glad to know that you enjoyed your vacation and the friendliness of our staff. We look forward to welcome you soon Best regards Online Reputation Manager More 

Waterdown, Ontario
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time at this Iberostar and we are used to 5 star resorts. There are niggling complaints about the facility itself of course. The shower is a triangle with almost no room to move in the corner of the bathroom, both stoppers for the sink and the bath tub had no way of removing them to allow... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear Guest, On behalf of IBEROSTAR HOTELS & RESORTS, we would like to thank you for the time you took to share your experience at our IBEROSTAR PLAYA ALAMEDA. We apologize for the shortcoming of the facilities you encountered during your stay, we are working very hard to fix them it. We are very glad to know that the staff... More 

Vancouver
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Reception services. Probably the best we ever experienced in Cuba: zero-hassle check-in and check-out, all questions answered, all requests completed. Buffet food and service. Good food quality, fresh, enough choice to keep you entertained for 2 weeks. In 90% of the cases, the service was quick and nice. Beach. Considering this is Varadero, I would give it 3.5 out of... More 

Was this review helpful? Yes
GralManagerAlameda, Gerente at Iberostar Playa Alameda Hotel, responded to this review

Dear Guest, On behalf of IBEROSTAR HOTELS & RESORTS, we would like to thank you for choosing our resort to spend your holidays. We trully appreciate your extensive review sharing with others your experience point by point. We looking forward to welcome you again, here in "your home away from home" Best Regards Online Reputation Manager More 

Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have been to Cuba several times and we have always been happy with our Hotel. The IPA hotel is a smaller hotel everything was close by. The front lobby has no fans or air conditioning so you couldn't sit in there in the evening.The Lobby bar was great and the staff are amazing!! They really all try very hard to... More 

Was this review helpful? Yes
GralManagerAlameda, Manager at Iberostar Playa Alameda Hotel, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Playa Alameda for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our Resort. Our team is proud to know that you liked the services that we offer, special thanks from all our hard... More 

Hotel Review Summarization

What travelers say

  • Very good(12)
  • Lobby bar(11)
  • Buffet restaurant(6)
  • Great time(3)
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