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Hotel Tuxpan

Carret. Las Americas, Km.4, | Matanzas, Varadero 42200, Cuba (Formerly LTI Tuxpan)
Hotel Tuxpan
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1,189 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northern Ontario
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Had an amazing week at Tuxpan. We went with 2 other couples, was a little scared with the reviews we saw, let me tell you it was great. Room was very nice. Staff was very helpful and friendly. Our maid for the week was amazing. She left us little notes and beautiful towel art everyday. Food was great especially breakfast... More 

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Summerside, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall our week at Tuxpan was good Front desk ,bartenders, wait staff and housekeeping were all professionals. There is no need to tip but out of courtesy to staff we regularly did in CUC's . The view from our balcony was post card perfect. We had booked the VIP option. The most valuable part of the package was the final... More 

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1 review
4 of 5 stars Reviewed 1 week ago

We just returned from a 2 weeks stay at the Tuxpan. At first we were disappointed with the room we got on the 2nd floor but requested a room change which we got the next day. The 4th floor is the best. Room was clean...air condition worked fine and the view is just WOW!! The food at the buffet was... More 

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Moncton, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Greetings- Returned to location from May 2014. Traveled Air Transat direct from Moncton NB to Varadero Cuba. Left an hour late due their lack of basic organizational skills at Moncton Airport. Flight was smooth. Air Transat, just this year ceased the on board meals, this which prior had them well above their Sunwing competitor- has now greatly leveled the playing... More 

Was this review helpful? Yes 7
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your comments, your opinion is very important for us help us to improve accordinly to the subjet of the guest. The hotel will continue to improve in the investment of the resort during the year. We hope that you visit us again. More 

Parksville, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Ignore the bad reviews of this hotel. For those who say the food is bad, I disagree. Excellent variety and as far as bland goes...I disagree as well. The rooms were very clean, all the staff very friendly and went out of their way to make our stay a very good one.My thanks to everyone there from the buffet staff,... More 

Was this review helpful? Yes 2
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We appreciate your opinion, we really need to trust more in our product, we know that offering more quality services can be achieved, we like to hear that step a nice vacation in the hotel and has persibido everything clean, organized, and especially you enjoyed the proposed menu for lunch, we can continue to improve in this regard and we... More 

Pickering, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned yesterday and we had a very nice time. If you have never been to Cuba before you will be shocked at the food selection, but it is pretty normal for Cuba. You won't go hungry although the food lacks in taste, but they do have HP sauce, Franks, Tabasco, or even A1 sauce sometimes you need to ask... More 

Was this review helpful? Yes 2
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We are pleased to hear that step a nice vacation with his family at the hotel and there persibido everything clean, organized and above all the warmth with which our employees give service, thank you pro Criteria to them, have been informed of the opinion that you expesa for all of them, thank you very much again, are requested scenario... More 

Kingston
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second visit to the Tuxpan and were pleasantly surprised with the changes. New mattresses although we did accept the toppers as we found them quite hard. Beautiful, warm, large and very CLEAN pools not to mention the beach and ocean! Although the property is 220V, the rooms are 110V. Air conditioning is exceptionally quiet. Remember facecloths if... More 

Was this review helpful? Yes 3
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We are pleased to hear that step a nice vacation at the hotel, your opinion is very timely and allows us to promote among all the readers who like to consult and learn about the views of other customers who visit us. We hope you visit us again. More 

Toronto
Contributor
14 reviews 14 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I will keep this short and sweet. Not much I can add to my first 4 reviews of the Tuxpan, so I will just comment on what's new. The food has improved every time we have visited; this time was the best! The condiments were greatly appreciated; catsup, bbq sauce, Worcestershire sauce, S&P. The all new beach chairs around the... More 

Was this review helpful? Yes 3
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your message, your opinion is very important for all travelers who wish to consult about our product, the hotel is planning its investment plan and improved ambience and decoration of their service areas, their execution was carried out in the low season, we hope you visit us soon for its 6th time. More 

Truro, Nova Scotia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Do not listen to the negative reviews!!! I have been to Cuba 5 times, Jamaica and Dominican and this has to be one of my all time favorites. It is a smaller resort so short distance to the beach. All the employees here are fantastic!!! Annalete, Maladis and Tomas in the buffet restaurant are the best!! We were a group... More 

Was this review helpful? Yes 6
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your comment, we appreciate your congratulations to employees, everyone is aware, we hope to return soon to enjoy of other wonderful vacation More 

Amersfoort
Contributor
12 reviews 12 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

To escape a nasty bout of flue and horrendous February weather I took my daughter and myself for a week's stay at Hotel Tuxpan. Reviews were so, so. I was pleasantly surprised at what we found. The hotel is certainly not the newest and the plumbing suffers a bit from the swampy soil (on the ground floor it can be... More 

Was this review helpful? Yes 5
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for expressing your experience during your stay, we appreciate that you have chosen and enjoyed the atmosphere and the service we offered. Hope to see you soon around here. More 

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