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Hotel Tuxpan

Carret. Las Americas, Km.4, | Matanzas, Varadero 42200, Cuba (Formerly LTI Tuxpan)
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Hotel Tuxpan
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Ranked #29 of 59 Hotels in Varadero
A recent review
5 of 5 stars reviewed 1 week ago
Cathy M
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1,235 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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  • All months
    (1235)
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Halifax, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 1 week ago

I lasted less than 48 hours at this resort. Totally awful. I've been to cuba 13 times, so I know what to expect. First impression of the hotel on arrival was pleasant. However, once I stepped into our room - wow - the SMELL was overwhelming!!!! Musty, mold, etc. the room was spotless, but you couldn't get over the smell.... More 

Was this review helpful? Yes 3
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We regret that the hotel was not d esu total satisfaction, very satisfied and rested really have many customers with the hotel and our main strengths is the deal, friendliness and professionalism of our employees, we review report impact on the reception and public relations bureau and found no insatisfecciones reported, it is a shame to hear and not to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just want to start of by saying I've been to tuxpan three times in this past year, this is by far the best resort! The hospitality is just amazing:)) The animation team, the DJ and the dancers, you guys rock:) Would like to say thank you to my brother Franky and Liu for making me feel relaxed and right... More 

Was this review helpful? Yes 2
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for considering or second home, grateful that has passed a beautiful and nice vacation at the hotel, we hope to see you soon and you choose this as your second home for your holiday. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This all-included Hotel is really nice!!! Our room was fresh, clean and smelling very good. There is a nice swimming pool and a beautiful breathtaking white beach. There are some funny activities, sexy colourful dance performances and a very kind staff. Everything to spend great holidays and discover Cuba for the first time. We felt very safe and there is... More 

Was this review helpful? Yes 1
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your nice comment on their experiences nice vacation at the hotel, we hope to see you soon and you choose this as your second home for your holiday. More 

Cold Lake, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We took a girls trip to Cuba for my bachelorette party. The resort was ok but I wouldn't go back. My room smelled like mold and the front desk lady wouldn't do anything about switching our room until I talked to our sunwing rep and then they said they would switch me. The rooms were basic, but really who spends... More 

Was this review helpful? Yes 3
Lliliam, Gerente at Hotel Tuxpan, responded to this review

hank you for your criteria, its staff have been delivered thanks sla, the hotel has a wide range of meals and drinks 24hrs. We hope to return soon to our facility for your next holiday More 

New-Brunswick
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have to say I understand why people keep coming back to this resort ! It felt like home... The food was not the best but always found something to eat. The pool bar had really good sandwiches and pizza. Rooms were clean and the view was the best I had in Varadero (4th floor, Ocean View) WOW !! The... More 

Was this review helpful? Yes 2
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your comments, we like to know what happened a very enjoyable holiday, please visit us again on your next vacation More 

Saint John, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here a couple weeks ago, hate to give this property a negative review because it has some real potential to be a great resort but it has some serious short comings. I'd like to state before I make my review that this was not a our first trip to Cuba or Varadero, we've stayed in all kinds of resorts... More 

Was this review helpful? Yes 8
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We regret that whatever you expose it has not reported to the hotel management during your stay who is to provide security and guarantee a pleasant break, these issues are being reviewed with each staff you mentioned us and measures be taken to prevent they can repeat. The offers and variety of the meals are fresh and prepared on the... More 

Travelers are raving about these Varadero hotels

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just want to take the time to thank the great staff at the hotel for making our vacation yet again. Tahimy and your entertainment team - you are all amazing and thank you for the laughs. Raisy - thank you for making sure we were comfortable and had everything we needed. Yuniel - thank you for taking care of... More 

Was this review helpful? Yes 2
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your comments, we are pleased that your stay very pleasant way, and his thanks were given to all staff, the hope on your next vacation as usual at their second home Hotel Tuxpan More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a nice resort, small but lots of amenities Beach area was nice, pool was large and great for relaxing in. The food was another story. This was not our first time to Cuba so we kinda knew what to expect, but I got sick on the second day and was ill the rest of the week, I'm assuming... More 

Was this review helpful? Yes 5
Lliliam, Gerente at Hotel Tuxpan, responded to this review

Thank you very much for your comments, we regret that you have not felt comfortable during their stay, the hotel offers a variety of meals for 24 hours, fresh and processed when it is not recycled, changes of place and the high temperature may cause disorder and not necessarily the preparation of meals, we reviewed in our medical practice and... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 11, 2015

First time in "All inclusive" resort , everithing was perfect. The atmosfere, music, shows and all program together with friendlines and helpfulnes of all staff was more than we expected. We definetely lookin forward to go to Caribean and Cuba again.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 7
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We welcome your comments, we are pleased that step a nice family holiday. We hope to see them soon at the hotel for your next vacation. More 

Lehigh Acres, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 8, 2015

Sincerely, for my wife and me, there is not other place in Varadero that we could think to go. For the price, the excellent service, the location and the facilities, for us this is the only place, the only hotel, This is not my first, and won't be my last review for this Hotel. As I mentioned before, each year,... More 

Was this review helpful? Yes 4
Lliliam, Gerente at Hotel Tuxpan, responded to this review

We appreciate your feedback, we have conveyed their views on staff friendliness, courtesy, received and well attended that you feel every time I visit the hotel. We expect to continue seeing them enjoy their holidays in their second home the Tuxpan Hotel, they will always be well received. More 

Hotel Review Summarization

What travelers say

  • Pool bar(9)
  • El Rancho(6)
  • Very clean(5)
  • Great time(4)
  • Mattress topper(3)
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1,485 photos of this hotel

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Hotel & grounds (316)
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Dining (89)
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Business center/function rooms (6)
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Family/play areas (20)
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Bathroom (19)
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Other (449)

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