First four days tour rep reffers us to front desk and they in turn reffer us to tour rep no A.C. in any of the rooms(total of 5 shown),too many mosquitoes outside no A.C. inside.After a week of this they closed the hotel (had to carry luggage from third floor by stairs,elevator was powered off) and shipped us to a... more

Upon arrival...Room had blood stains and wasn't clean! Was given a different room come morning time. The AC Didn't work in the room or in any of the rooms i had...Total 4! No toilet seat...Sheets smell and r not changed daily! Some rooms have fridges and some don't. Pool prior to arrival had NOT been cleaned in 10yrs...STAFF was very... more

First off Cuba is amazing and the resort was lovely - can't wait to go back. Hotel I admit was not spectacular particularly the food and lack of air conditioning. I travelled with mum and dad who were dissatisfied with the accomodation but it was my first time out of Europe and all inclusive so i had nothing to compare... more

no air con no fridge some rooms no toilet seat midgets all over the food people ill due to state of the pool staff rude unless you can speak the language food choice poor nothing for the kids to do food left on the floor beach area fantastic but hotel need sorting out more

I would lke to say the beach and sea is abso fantastic but the rest is......... Rude receptionists,run down hotel rooms,poor air conditioning and does not exist in the restaurants even tho it is hot and humid they would not turn it on due to it costing too much to run so had to eat wiv sweat pooring down your... more

I am sure that Playa de Oro was a 4 star resort at some point in time, however, it is more of a mid 3 star hotel in my opinion. I am sitting on the fence to whether or not I would return to Playa de Oro. See below for my pro's and con's. Pros Fantastic Beach Fantastic staff Beautiful... more

Just got back from Playa del Oro, enjoyed the two weeks over all, Food was not great. Any they ran out of most drinks quite often. Staff didnt care either, it was as if we were in the way! The rooms do need a lot of work, the air con played up most of the time. and the bathrooms were,... more

This is the worst hotel I have ever stayed in. The lobby is the nicest part of the hotel. The staff was slow and very unhelpful, the hall ways to the rooms were disgusting, water always dripped from the ceiling as we walked down the hall, everything is rotten and falling apart. The rooms were disgusting, bugs and ants infested... more

The lobby is amazing when you walk in. Its all open concept. The rooms were very nice and clean. It has the best location on the beach. Walked up to other hotel beaches and jellyfish and seaweed were everywhere. Pool is great. The shows at night were great and had amazing dancers and a differnet theme each night. They were... more