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Paradisus Varadero Resort & Spa

Certificate of Excellence
Punta Frances, Varadero 41200, Cuba
Paradisus Varadero Resort & Spa
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3,182 reviews from our community

Traveler rating
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    812
    334
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    78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Amazing service, everyone was so friendly, the beach is very clean and there are many water activities. At night there are amazing performances and a fun dance club. The rooms are very clean. The buffet food is not the best I've had so I recommend booking one of the restaurants (of which there are many to choose from) for dinner... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear emmasyron On behalf of the whole staff and the management of Paradisus Varadero we would like to thank you very much for let us know that you spent a nice time at our resort. We appreciate a lot that you highlight the friendliness of our staff, our beach, the clean rooms and the food at our themed restaurants. Thank... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We booked 8 days at the Paradisus and were happily upgraded to Royal Service. It was our first trip to Cuba and of course we had been given the usual warning by friends, "don't be surprised if its a little run down". This hotel is less than 20 years old (I believe) and being kept up quite nicely. The gardens... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear MinnieDingle On behalf of the whole staff and the management at the hotel we would like to thank you very much for your lovely comments. We are happy to read that you spent a nice time at our hotel and thank you very much for highlighting the service at our Royal Service site and the friendliness and good work... More 

Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time , all the bar staff are brilliant we had a real good laugh with them (especially when they had to carry me back to my room on our last night haha) , Buffet staff can seem a little less friendly, all the restaurants are good theres not really anything to complain about other than there... More 

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GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear orrywhite On behalf of the whole staff and management at Paradisus Varadero we would like to thank you very much for your lovely comments. We are very glad you had a nice time at our resort and thank you very much for highlighting our staff at the bar, the food at the restaurants and appreciate a lot your recommendation.... More 

Vancouver, Canada
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I took my two adult daughters and two year old grandson for a week to the Paradisus. The hotel was great, the rooms were very clean, we were always provided with fresh towels and linens and any issues were dealt with promptly (the safe was locked and the shower rail fell). The location of the room was good -we were... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear AndreannaE On behalf of the staff and the management of the hotel we would like to thank you very much for your comments. We appreciate a lot that you highlight the quality of the food, especially at the themed restaurants, the cleaning of the rooms and the friendliness of our staff. With big pleasure we will forward your greetings... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We have recently returned from a family holiday - 9 days - in this resort and our overall impression was very good. There have been some bad reviews of this hotel and there are obviously different standards in different rooms with some older ones in the main hotel. We were upgraded to Royal Service for no extra charge and the... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Adam G On behalf of the staff and the management at Paradisus Varadero we would like to thank you very much for your comments. We would like to apologize for the inconvenience you may have had because of the building works, although like you say they are not too intrusive. The reason is that the mayor works are finished... More 

Dublin
Contributor
17 reviews 17 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

When we arrived at Melia Varadero we were advised that they had overbooked and we were to be transferred to their sister hotel Paradisus Varadero and assured that it was a wonderful hotel. On arrival it certainly looked like a wonderful hotel. The entrance and foyer is beautiful with lots of care taken to design and care. Unfortunately that was... More 

Was this review helpful? Yes 3
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Rita1142 Thank you very much for your comments. However we are very surprised and upset that you had such a bad experience. We do care a lot about our clients and try to do our best to give the maximum satisfaction. It looks like in your case we couldn´t achieve it and let me assure you that we took... More 

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are in your hotel,Royal Service room from 21.03.0.2015. to 07.04.2015. We enjoyed our stay there the area was very beutiful everything was clean with a beutiful garden and the services was excellent. Yenis and Marilin was a perfect match together, they where our butlers very friendly and they helped us with everything. We could ask them for everything day... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Estimada galamb2015 On a behalf of the staff and management here at Paradisus Varadero we would like to thank you for your nice comments and the time you spent to share it with the rest of the TripAdvisor readers. We are very glad to hear that you enjoyed the services we offered you at our Royal Service and had a... More 

Leamington Spa, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just spent 5 nights at this hotel, 2 adults, 1 15yrs. A couple of hours at least from the airport. About fifteen mins in a taxi from Varadero (£12) but only one trip necessary! The hotel is clean and comfortable, rooms adequate. Building site with lots of noise at the back. Beach beautiful, pool average. Concierge and service... More 

Was this review helpful? Yes 3
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Zoe P On behalf of the management of the hotel we would like to thank you for your comments. First of all, we would like to apologize if we could fulfil your expectations with the food in our main buffet. We are very sorry that you had to wait in a cue 1 hour to book a themed restaurant.... More 

Burlington, Canada
2 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife, almost three year old son, and I enjoyed our stay at Paradisus Varadero. However, this resort is very rough around the edges. It's trying very hard to be a five star resort in Cuba, but in reality, it is not. The beach, pool, and staff are what made it enjoyable. --ROOMS A room was ready for us as... More 

Was this review helpful? Yes 2
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear marsi00 On behalf of the whole staff and the management of the hotel we would like to thank you very much for your comments. We would like to let you know that our intention is always to improve our services, for that reason our guests´ comments are very helpful to us. We would like to apologize for the inconvenience... More 

Hockley, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were quite concerned having read several less flattering reports about this hotel just before our third visit. We are pleased to report that we found it as good as ever! The beach position is outstanding, reputably the best in Varadero, the layout is expansive and the beach, pool and gardens are well maintained. The five speciality restaurants, which need... More 

Was this review helpful? Yes 1
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Goanywhereduo On behalf of the whole staff and the management here at Paradisus Varadero we would like to thank you very much for your lovely comments. We are very glad to read that you spent such a nice time at our resort. We appreciate a lot that you highlight the pool, beach, the food and especially the 5 tematic... More 

Hotel Review Summarization

What travelers say

  • Royal service(166)
  • Very good(48)
  • Buffet restaurant(25)
  • Pool bar(19)
  • Junior suite(13)
  • HOT WATER(9)
  • Main hotel(8)
  • Fresh fruit(6)
  • Beautiful beach(5)
  • Breakfast lunch(5)
Questions? Get answers from hotel staff and past guests. Ask a question

3,306 photos of this hotel

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Hotel & grounds (9)
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Pool/beach area (5)
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Dining (5)
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Other (11)
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