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IBEROSTAR Tainos

Las Morlas, Km. 12.5 | Matanzas, Varadero 42200, Cuba
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1 room 1 guest
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IBEROSTAR Tainos
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3,080 Reviews from our TripAdvisor Community

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Traveler rating
    1,365
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (557)
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    (977)
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New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The place is beautiful, better architecture than the box style soviet places along the beach. It has a real tropical, Caribbean tropical feel. Food was what you would expect at an all inclusive, not overly great, but better than some weddings I've been to. The one issue is our bathroom was lacking a toilet seat, took them 24 hours to... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

To those of you visiting this resort and possibly Cuba for the first time. Don't take the negativity to heart. This resort is pretty great. Not by Cuban standards, but by any standards of set in general. The people are amazing. The food is great. The rooms and grounds are beautiful. This is a wonderful place and the beach &... More 

Was this review helpful? Yes 7
john
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My wife Kay and I stayed here in Aug 15. We got a room upgrade to a chalet. Room was very good. Most of the staff were awful. The food was some of the worst I've ever seen. Mostly fly infested and half eaten by birds. Management were non existent. I complained and got moved to a better location. No... More 

Was this review helpful? Yes 2
Newcastle upon Tyne
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It is a long flight but was surprised how quickly in went over, Passport control is a bit slow but they take your picture and check visa. The transfer took about 35 minutes to hotel and check was easy with lovely staff who upgraded us to a bungalow. The bungalow was roomy with plenty of wardrobe space but could do... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Got back yesterday from a 2 week stay with my mum. The airport at Varardero is very slow, after the long flight the last thing you want to do is stand waiting over half an hour to have your passport checked so just be warned. The transfer was great and quick. We arrived late evening and we got a bungalow... More 

Was this review helpful? Yes 3
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear client, Thank you for sharing your concerns in your review. We are always happy to hear from our Guests, as comments such as yours help us determine whether or not we are on the right path. To this extent, we were very disappointed to learn that your stay fell below expectations, and even worst, had failed to create the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to this hotel after spending 3 nights at the Nacional De Cuba in Havana. We chose the Tainos out of all others because it was smaller than other complexes and didn't want to stay somewhere huge. We were pleased with our rooms on arrival, they were big and clean. We were on the 3rd floor of the main... More 

Was this review helpful? Yes 4
Merseyside, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a return to the hotel.The beach is still beautiful but the food wasn't as good as before, not as much choice and food was often cold. The worst thing was that the air con in the main restaurant wasn't working and there were lots of flies in the restaurant, probably because the air con wasn't working. Constantly fighting... More 

Was this review helpful? Yes 4
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear guest, WE are sorry to hear we couldn’t provide the vacation you expected. We are taking your comments into consideration in order to improve our services especially in Food & beverage department, maintaining the Iberostar standards that are high in quality and recognized worldwide. We would like to inform you that the problem with the air conditioning is just... More 

Warrington, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned form 2 weeks at this hotel and cant fault it or its staff. Food was typical all inclusive but so much choice that people who complain must be very fussy. Hotel was spotlessly clean. Chambermaid was fabulous. Bar staff and waitresses brilliant and entertainment staff were sociable with plenty on offer but didn't mither or push. Gorgeous beach... More 

Was this review helpful? Yes 4
Toronto, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got after spending 2 weeks, my only complain is the Cohiba Maduro($22 CUC each) and the other expensive cigars are fakes,that are sold in the lobby's gift shop. I've been a cigar smoker(cuban cigars) for over 20 years. The guantanamera cigars are $5 CUC each that is more than double the price. They are $2 CUC each at the... More 

Was this review helpful? Yes 3
Greater Manchester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We travelled as a family of 3 to the Iberostar Tainos for two weeks at the beginning of August. We booked through Thomas Cook which was OK overall but not particularly good value for money! ...especially when they dropped the cost of our package by £750 just prior to our departure but didn't want to pass on the discount! I... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Japanese restaurant(20)
  • Very good(18)
  • Lobby bar(15)
  • Great time(11)
  • Main hotel(10)
  • Pool area(7)
  • Bungalow room(6)
  • Entertainments team(6)
  • White sand(5)
  • Towel art(4)
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Hotel & grounds (850)
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Room/suite (368)
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Business center/function rooms (19)
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Bathroom (82)
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