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IBEROSTAR Tainos

Las Morlas, Km. 12.5 | Matanzas, Varadero 42200, Cuba
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IBEROSTAR Tainos
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3,039 Reviews from our TripAdvisor Community

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Traveler rating
    1,355
    1,092
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    87
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890
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (551)
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Crawley
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After spending 3 nights in Havana we moved down to Varadero to the Iberostar Tainos. Didn't expect alot but got so much more. Staff are 2nd to none!!! Very polite, welcoming and willing to talk to you all day long. Food was better than expected. Will gladly return.

Was this review helpful? Yes 5
Bristol, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this hotel 3 years ago, and wanted to return to explore more of the area. We were amazed that the staff remembered us as soon as we arrived and greeted us like old friends. I have just read all the other recent positive reviews, and cannot outdo them at all. This is one of the most relaxing and... More 

Was this review helpful? Yes 5
DGIberostarTainos, Guest Relations Manager at IBEROSTAR Tainos, responded to this review

Dear Guest: Thank you for remembering our Hotel for your holidays after 3 years ago. We are delighted to hear that you have had a fantastic relaxing holiday and enjoyed several aspects of our resorts offerings including our beach, services, cleanliness, entertainment and most importantly, our friendly staff. It would be a pleasure to be your hosts for future vacations... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From start to finish this hotel and the staff are fantastic and can not do enough for you!! We got married here on the 10/7/15 our 2nd time at Tainos and defo will not be our last! Before we got there Giselle who is the wedding co ordinator and Guest Services is fantastic!!! Sometimes email communication can be a little... More 

Was this review helpful? Yes 2
DGIberostarTainos, Guest Relations Manager at IBEROSTAR Tainos, responded to this review

Dear Guest: Thank you for your comments to this web about your recently experiences in Iberostar Tainos. We´re delighted to read that you enjoyed your second time with us and sharing your special moment as it´s married in our Iberostar family. We really appreciate all your comments in regards to the accommodation, entertainment and how helpful and attentive was our... More 

Dundee, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, where to start...... First visit to Cuba, being honest I wasn't really quite sure what to expect, conflicting stories about Internet, what we could and couldn't take. After arriving through Customs though the holiday really took off. Greeted warmly at the reception, by the staff and checked through without any issues of note with a free upgrade. An extra... More 

Was this review helpful? Yes 7
DGIberostarTainos, Guest Relations Manager at IBEROSTAR Tainos, responded to this review

Dear Guest: First of all we would like to thank you for choosing Iberostar Tainos for your first visit in Cuba. We are appreciate your recent review in which you commended our services,staff and entertainment! and also for going into the details. It is our commitment to go beyond our guests expectations. It is so nice to know that you... More 

Ormskirk, United Kingdom
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Tainos for 11 nights in June/July 2015, following a stay in Havana. This was our first time in Cuba. I had read the Trip Advisor comments on this hotel prior to booking. On arrival the booking in procedure was very simple and in a matter of minutes we were taken to our apartment... More 

Was this review helpful? Yes 10
DGIberostarTainos, Guest Relations Manager at IBEROSTAR Tainos, responded to this review

Dear Guest: First of all, we really thank you for choosing the Iberostar Tainos at your first time in Cuba. We are pleased to know you enjoyed your stay with us during your holidays. Thank you for pointing out our helpful and attentive staff. We really appreciate all your comments in regard to your accommodation and the staff services, your... More 

Dublin, Ireland
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a fantastic holiday in Varadero. The hotel staff especially Ocea at the front desk were amazing and really helped to make sure we had a great time. First some downsides - our rooms in the main hotel had some issues when we cheked in - air con leaking, damp smells however once we voiced put concerns the staff... More 

Was this review helpful? Yes 4
DGIberostarTainos, Guest Relations Manager at IBEROSTAR Tainos, responded to this review

Dear Guest: Thank you very much for writing a comment on TripAdvisor about your experiences at the Iberostar Tainos. We are pleased to know that your overall stay with us was pleasant. Furthermore, we would like to thank you for all your suggestions and comments, we have opportunities to improve our facilities. Please do not hesitate to contact us if... More 

Algoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I’m a bit torn while writing this review. I've been to Cuba 6 times and stayed at a number of different resorts from lower to mid- high end based on Cuba standards. This was my first time at Iberostar Tainos and actually any Iberostar so I was anxious to stay there. If you read my other reviews I tend to... More 

Was this review helpful? Yes 5
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear Customer, Thank you for sharing your comments about your stay at the Iberostar Tainos, this helps us to work to always get better. On behalf of management, we are very frustrated by reading your comments, as the intention to change and improve the services, we would have being thankful if the comments in your review should have being exposed... More 

Toronto, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My best friend and I travelled to this resort the first week of July and we were really happy with everything. The pool and grounds are kept very clean and immaculate. Our room was clean and lovely. I have been to Cuba 5 times prior to this trip- and this resort has the most comfortable beds I have ever slept... More 

Was this review helpful? Yes 6
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear Guest, We thank you very much for your kind review which you have shared on this website. We appreciate that you took the time to provide a review of your experience. Your kind compliments are encouraging us to keep working hard. Your comments are certainly appreciated and looking forward to welcoming back to our Iberostar Tainos Resort. Kind Regards,... More 

Donegal , Ireland
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from an excellent 3 week holiday at the Iberostar Tainos Varadero Cuba. This is our 4th visit to this hotel.We where there from the 13th June to the 3rd July. As usual the weather was fantastic. The hotel has made several improvements and upgrades to the complex. The food this year we found to be the best so... More 

Was this review helpful? Yes 8
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear Guest, Thank you for choosing to Iberostar Tainos and sharing your experience on Trip Advisor. We are delighted to read that you have enjoyed your 4th stay with us. Thank you for your comments in regard to the staff and services, it is always a pleasure to have you in our hotel and we hope you will continuous coming... More 

Burslem, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely room facing the pool after receiving free upgrade at check in which was very easy and quick. Stayed at this hotel 4 years ago and was not disappointed on return. The staff are lovely from the gardener through to the reception staff. Great service at the lobby bar and by the pool. The choice and standard of the food... More 

Was this review helpful? Yes 5
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this review

Dear Guest, Thank you very much for writing a comment on Trip Advisor about your experiences during your stay at the Iberostar Tainos. We are pleased to know that your overall stay with us was pleasant. Your review help us a lot to realize where our weaknesses and strengths are and it provides inspiration to our staff to keep working... More 

Hotel Review Summarization

What travelers say

  • Japanese restaurant(20)
  • Very good(18)
  • Lobby bar(15)
  • Great time(11)
  • Main hotel(10)
  • Pool area(7)
  • Bungalow room(6)
  • Entertainments team(6)
  • White sand(5)
  • Towel art(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (367)
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Business center/function rooms (19)
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Bathroom (82)
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Management photos: Courtesy of the property manager

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