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IBEROSTAR Tainos

Las Morlas, Km. 12.5 | Matanzas, Varadero 42200, Cuba
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IBEROSTAR Tainos
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3,321 Reviews from our TripAdvisor Community

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west yorkshire
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel needs a total refurbish On the food side there is variety but its served cooled and in the main tastlless The seating in the reception area is shabby and does not cater for the amount of guest The only good thing is the staff Several complaints were made by guest on the two weeks we were there and... More 

Helpful?
Thank maudewood
Lima, Peru
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is very good, I add my positive comment to others, food is great and people/service super kind. I highly recommend it. Few things they can improve: to clean the beach (full of plastic cups, I know guests are responsible also) and have better room cleaning.

Helpful?
5 Thank Jecko7
Cork, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice but quite old hotel.Very friendly staff ,beautiful beach ,poor food (i understand that is Cuba ,and i know people are doing everything what they can to make feel you good and welcome).Rooms are quite old ,need renovation.What we liked there ,was great night entertainment.

Helpful?
4 Thank wygodadorota
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for 2 weeks with extended family. All comes with mixed emotions. Loved the location! Beautiful beach..... Big swimming pool The Entertainment team was brilliant! Kids club great! Majority of staff was very helpful. Downside to this hotel is that is not kept very clean at all. Food is not wonderful and very bland. (however Cluba is... More 

Helpful?
3 Thank Kaj2911
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited this Hotel over the Christmas holiday and had a very nice holiday. We found the waiting staff to be very helpful and friendly especially Hanny in the main buffet restaurant. The pool and beach areas were very nice and clean and well serviced for food and drinks. The two feature restaurants were also very good although it was... More 

Helpful?
2 Thank HullGal84
Barton under Needwood, United Kingdom
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Ok, first the upside. The beach was lovely. The bungalows had been freshly painted on the outside and looked fresh and cheerful. Our room had been newly decorated. The staff were pleasant and friendly. BUT... The lobby area was dingy and needed lots of tlc. Our room had a new ensuite, pity they thought to put the light switch INSIDE... More 

Helpful?
1 Thank Non M
Sydney, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family stayed at Tainos January 14th to 22nd, on our first visit to Cuba. We were a group of 11: my wife, 9 year old son, 21 year old son, his girlfriend, my brother in law, his wife, my 4 year old niece, 14 year old nephew, sister in law and mother in law. Whew! We stayed in a... More 

Helpful?
5 Thank Murd_S_188
DGIberostarTainos, Gerente at IBEROSTAR Tainos, responded to this review

Dear guest: It is a huge pleasure every time we read splendid comments like yours about our IBEROSTAR Tainos. These beautiful words only reinforce our staff encouragement to continue working better every day. We will be waiting for you on your next visit to give you our entire love, passion and friendship in another unforgettable vacation. Until we meet again... More 

Abbotsford, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We r currently planning our third visit to our favourite little resort,Iberostar Tainos.we love the place and can't wait to go there again,this April.Awesome beach,great staff and a resort that is small enough,so u r close to all its amenities.From Julio around the pool to George at the beach bar,the staff is super friendly and accomidating. When u go,as mentioned... More 

Helpful?
4 Thank Darren H
DGIberostarTainos, Gerente at IBEROSTAR Tainos, responded to this review

Dear guest: We cannot express how comforting we feel to read comments like yours. Your words will be transmitted to each department to encourage them to continue working harder every day. We will be waiting on April to give to you another memorable vacation among friends. Do not hesitate to contact us. Online Reputation Manager More 

Prince Albert, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just got back from a 2 week stay. We had originally booked the Palma Real hotel but were moved here due to problems at Palma Real. This was an upgrade for sure and when we returned, we found it would have been a lot more money to stay at Tainos than we had paid. Tainos is quite far out on... More 

Helpful?
4 Thank NY2Cuba
DGIberostarTainos, Gerente at IBEROSTAR Tainos, responded to this review

Dear Guest: First of all thanks for your time to share your experience at IBEROSTAR Tainos with this community. Despite your visit to us was not planned we are pleased that overall your stay here was successful. Of course we still have some areas in which we must continue improving and others who although not directly related to our efforts... More 

Edmonton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Iberostar Tainos Jan 23-Jan 31. We are a family of 6 adults (ages 68, 66, 42, 39, 37 and 35) and a young child (19 months). 2 couples upgraded to the bungalows and one couple stayed in the hotel. I didn't find much difference in the rooms but the bungalows do have updated bathrooms (no bathtubs... More 

Helpful?
9 Thank TACanada
DGIberostarTainos, Gerente at IBEROSTAR Tainos, responded to this review

Dear guest: Thank you so much for your kindly words about our IBEROSTAR Tainos. Comments like yours immediately after we read it we send it to all our staff, so they feel motivated to continue with their jobs because they are important, our most valuable treasure in deed. We thank you for recommending us and if you decide to come... More 

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