Sunwing customer service terrible. Watch for overcharge seating. Elite service seating with priority entry to aircraft is non existant. Washroom in aircraft were only accessible for 5 tob10 minutes during flight because of area restriction. Hotel currency exchange was not available. Elevators were always out of order or very slow. Carefull with drinks because the ice is made with tap... More

I'll admit, when I first booked this resort, we were all a little skeptical. The reviews ranged from amazing to terrible, but Im so happy we did. Pros -Great location, we had 2 ocean view rooms on the upper floors. The views were amazing. Watching the sunrise every morning was spectacular. -Beach, soft sand, gorgeous ocean -Cleaning staff were absolutely... More

We had a great!! Miguel and Eduardo were wonderful!!!! The pool bar was closed, but everything else was good! You won't be sorry staying here. The food was as expected, but the juice and coffee was spectacular!!

I have been there twice and hope to go in 1014.The people are great you make good friends Food i always put on wight its that good.its 3 and ahalf star ..the only thing is if your used to4 5 star it might not be good for you..But its closer to down town you can walk . AND ITS SAFE... More

I just returned a couple days ago and we had a great time. Two families, 10 persons and everybody want to go back to this hotel. The beach was beautiful and clean, the people very kind and overall it was a good experience. The maid, bartenders, chefs...all the staff was friendly and always willing to help. The food was decent... More

I just returned yesterday from a solo one week stay at the Playa Caleta. I purposely didn't read too many reviews before I left, as I wanted to remain objective. (so I'm sure some of this info will be repetitive). Overall, the oceanview room was fine. I had requested a king size bed, non-smoking room and higher floor and I... More

Me and my husband came down with his parents for the week and we had never before visited Cuba. We booked with Sunwing and got a great deal! Overall I was pretty impressed, though to be fair we had told them we were on our honeymoon and actually was told that they gave us the best hotel room in the... More

Returned from Cuba 1 wk ago ..was ok..but we are not that hard to please..lol Food was ok..could always find something!! Beach was awesome!!!!!!! Service at upstairs bar abit on the slow side ..HOWEVER only 2 ppl serving everyone.. Not enough fillers for the evening entertainment what was there was ok for the 20 min show..lol Grounds were nice and... More

My boyfriend and I just got back from staying at the Playa Caleta. It was both our first time in Cuba. Overall we enjoyed our stay here. It's a 3* resort; you get what you pay for. Food was not that great at the buffet, but we really enjoyed the a la carte restaurants. You have to book reservations in... More